We liked The Waterford at West Bend. My mom liked it. It felt comfortable. It seemed to be a very well-kept place. The residents seemed very comfortable and very nice. While it's a community, it's a smaller setting, so more intimate and has a lot of homey feel to it. The staff that showed us around was very nice. They have lots of little extra seating areas and beautiful outdoor space with connected patios that go around the entire perimeter of the property. We were touring the assisted living area. The residents we crossed paths with, the staff knew them all by name. They all seemed very happy to see her when they saw her, so that gave me a good feeling.
There wasn't so much that was around them. There is an apartment complex right across the parking lot. I would like maybe better fencing up, to kind of give it more privacy. There's an old building at the entrance that I'm not even sure if it's abandoned or what, but you can see the backside of that from the property and it just looks rundown. But then the property itself is very beautiful and well done. In the back where our patios are, it backs up to the Milwaukee River and it's all wooded. When you're back there, you feel like you're out in the country and in the back, it's beautiful.
The Waterford at West Bend
Offers Assisted Living and Memory Care
9 Reviews
831 E Washington Street, West Bend, WI 53095
Call
(800) 385-2527
Reviews of The Waterford at West Bend
Assisted Living Reviews for The Waterford at West Bend
September 21, 2022
I visited this facility
March 16, 2022
I am a friend or relative of a current/past resident
My father-in-law is in The Waterford at West Bend. It was too small. It's a nice place for someone who lost their loved one and doesn't have a lot of stuff and doesn't want to bring a lot of stuff. We made his apartment look just like he would if he was at home, set his furniture up the way it was. I like it. They're all nice at that place, clean, and they have a good menu all the time. My father-in-law's never complained about anything since he's been there, and he's been in there since December. So he says the meals are good, the staff is nice and they take really good care of him. But, it was too small for my mom and dad.
They have bingo, and they have a room that's off with a big TV that they can sit in there and do stuff like read books or puzzles. And they always have a billboard thing, and then they'll see the weather and the date. And then they'll see what activities are going on, or even if there's a sports thing that's on with Packers or the Badgers. They keep them informed about a lot of stuff. My father-in-law doesn't get into playing bingo and all that, he's just sitting in the room. But there are areas to do things and stuff, he can get out and walk around if he wants.
February 06, 2019
I visited this facility
The Waterford at West Bend seemed very pleasant, light, and bright. They had lots of activities for people to do. I liked the space of each apartment. The staff seemed pleasant. For amenities, they had laundry, a library, and medical people come in. There was a nice trail next to the building.
August 10, 2018
I am/was a resident of this facility
The Waterford at West Bend was nice and clean, and it looked like everything was under control. We picked them since there was a room open. Every day they have some activities going on, like exercises, bingo, and they take the residents on excursions once a week or so. It seems like it's very good, and we don't have any complaints. My mother and sister are residents there and they both like it. The food is average, and it looks pretty good to me. Some days they like it and some days they don't.
June 09, 2018
I am a friend or relative of a current/past resident
The Waterford at West Bend is nice and very welcoming. The staff is friendly and very caring. The food seems to be very good quality, and the dining area is nice and clean. My mom constantly does bingo, and they have a number of things going on.
May 31, 2017
I visited this facility
When I went to The Waterford at West Bend, they had the tables at the lunch room set up for bingo or something. The staff was able to explain everything we needed to know. We were invited for lunch, so we went back, and they're like, "Oh, we didn’t know you're coming today. We don’t have enough food." They should have brighter lights because it was too dark in there. I wasn’t that impressed with it at all.
June 18, 2016
I visited this facility
The Waterford at West Bend seemed pretty nice, but they didn't have enough for the older guys to do. The women were busy, and the guys were sitting in the dark somewhere. The dining area seemed pretty nice. It seemed like the people were pretty nice.
June 16, 2016
I visited this facility
We visited The Waterford at West Bend. It was a very nice, clean, and modern facility. Everything was updated, and there were personal bathrooms in each room.
Memory Care Reviews for The Waterford at West Bend
October 13, 2020
I am a friend or relative of a current/past resident
My father was a resident in the memory care unit and I spent many hours at the West Bend facility. Everyone I worked with, from the Director to the staff in the ward was excellent. My Dad could not have received better care! Whenever I had a question or asked the staff to look into something it was done in a very timely manner and communicated to me. I would highly recommend The Waterford at West Bend.
Provider Response
Thank you so much for this kind review! We are committed to ensuring our residents and their family feel confident in our care and services.
Questions about The Waterford at West Bend
What ongoing training does the staff receive in dementia care?
We have regular training for the staff about memory loss and dementia, medication administration, resident rights and other important topics. The team also has access to a training database so they can get more training on areas of interest to them.
Describe the overall population of assisted living residents at The Waterford at West Bend. What is their average age? What are their favorite things to do?
Both men and women call our community home. Their ages vary from 65 to 100+. They love the outdoors and like to sit on our patio on a nice day, or watch our indoor birds at the aviary in the winter. They like to spend time together playing games, listening to music, getting caught up on current events or just getting to know each other.
What makes the chef or dining program at The Waterford at West Bend exceptional? What kind of menu can assisted living residents expect?
The menus at the Waterford change with each season. We serve more soups and heavier meals during the winter months and lighter meals with fresh fruits and veggies during the spring and summer months when they are in season.
How does The Waterford at West Bend keep residents' families informed about their loved ones?
We like to show everyone what we are up to on our facebook page, mailers, phone calls and also email. We try to communicate with each family how they prefer to be contacted.
What is the care staff-to-resident ratio at The Waterford at West Bend during daytime and nighttime hours?
It depends on what type of care and services each resident needs. We adjust our staffing ratios to make sure each resident has prompt access to a team member all day and night.
What ongoing senior care training does the staff receive?
We have regular training for the staff about memory loss and dementia, medication administration, resident rights and other important topics. The team also has access to a training database so they can get more training on areas of interest to them.
How many staffers are on duty in the daytime and overnight?
It depends on what type of care and services each resident needs. We adjust our staffing ratios to make sure each resident has prompt access to a team member all day and night.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Each resident's physician is kept up to date with any changes. The team watches for any changes and promptly reports them to each person who is a part of caring for that resident including the family. The resident's personal physician can complete a cognitive exam so that you have an idea on how early or late your loved one may be in the memory loss continuum.
What techniques does The Waterford at West Bend use to support memory care residents during mealtimes?
The staff spend 1:1 time with residents who need special attention to ensure they get the proper nutrition at meal times. We can also help to physically assist a resident who may struggle to use a utensil to eat on their own. We provide lots of verbal encouragement as needed too. We can also prepare food with different textures, consistencies or even cut the meal up into bite sized pieces. Sometimes residents are most successful when they eat with their hands for finger foods which is OK. Everyone's needs are different and being different is something to celebrate. It's important to meet each resident where they are at, and not worry about fitting in or doing something how we want them to.
How does The Waterford at West Bend keep residents' families informed about their loved ones' health?
We like to show everyone what we are up to on our facebook page, mailers, phone calls and also email. We try to communicate with each family how they prefer to be contacted.
Is The Waterford at West Bend affiliated with a hospital if more care is needed?
We are not affiliated with a medical system as we allow residents to choose their preference for care. Home care, therapy and hospice services are more than welcome to join our team in providing quality care to our residents. We will try to direct you to services if we think you or your loved one would benefit from some extra services and attention.
Costs for The Waterford at West Bend
Services and Amenities of The Waterford at West Bend
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: Community Fee 1500
- Assisted Living Starting At: $4790/month
- Memory Care Starting At: $7600/month
Room and housing options
- 1-bedroom apartments
- Companion Suites: No
- Studio Apartments
- Housing Extra: None
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: None
Features
- Beauty Barber Shop
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: None
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: None
Health services
- Medication Management
- Nurse On Staff: No
Activities
- Offsite Activities
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: None
Financial guidance
- Financial Guidance Extra: None
Guest services
- Guest Parking
- Guests At Mealtime
Diet
- Diabetic
- Low Fat
- Special Diets
- Low Salt
- Vegetarian
- Diet Extra: None
Languages
- English
General
- Resident Capacity: 48
- Staff Patient Ratio: 1 To 10
- Minimum Age: 65
- Pets: Yes
Nurses
- Nurses Extra: None
Range of services
- Range Of Services Extra: None
Payment options
- Insurance
- Credit Card
- Check
- Payment Options Extra: None
Licenses
- Licenses: CBRF
- State Licenses: 0015650
About The Waterford at West Bend
Enjoy thoughtful amenities and kindhearted care at The Waterford at West Bend in charming West Bend, WI, known for its numerous historic sites and countless recreation options. We offer a relaxed atmosphere of warmth and caring that promotes companionship among residents and staff. Built along the banks of the picturesque Milwaukee River, our community boasts a walking path that encircles the building and hardwood floors for Assisted Living residents. Socializing with neighbors, family members and friends is effortless with our cozy sitting room and private dining area, while our apartment homes are ideal for privacy when desired. For the benefit of our residents, apartments feature a variety of convenient amenities and our community features include a beauty salon/barber shop, library and a spa. When residents want to go out on the town, scheduled courtesy transportation is available to local shopping and dining destinations as well as attractions such as the Museum of Wisconsin Art, West Bend Labyrinth Garden and Washington County Fair Park & Conference Center, known for hosting the Washington County Fair in addition to regular craft fairs and other exciting events. Our Assisted Living and Memory Care community in West Bend, WI is staffed 24 hours a day and we offer a full calendar of stimulating recreation and entertainment programming. Discover an environment that is physically, mentally, spiritually and emotionally stimulating at The Waterford at West Bend.
Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.
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