The Waterford at West Bend

Reviews of The Waterford at West Bend

Questions about The Waterford at West Bend

What ongoing training does the staff receive in dementia care?

We have regular training for the staff about memory loss and dementia, medication administration, resident rights and other important topics. The team also has access to a training database so they can get more training on areas of interest to them.

Describe the overall population of assisted living residents at The Waterford at West Bend. What is their average age? What are their favorite things to do?

Both men and women call our community home. Their ages vary from 65 to 100+. They love the outdoors and like to sit on our patio on a nice day, or watch our indoor birds at the aviary in the winter. They like to spend time together playing games, listening to music, getting caught up on current events or just getting to know each other.

What makes the chef or dining program at The Waterford at West Bend exceptional? What kind of menu can assisted living residents expect?

The menus at the Waterford change with each season. We serve more soups and heavier meals during the winter months and lighter meals with fresh fruits and veggies during the spring and summer months when they are in season.

How does The Waterford at West Bend keep residents' families informed about their loved ones?

We like to show everyone what we are up to on our facebook page, mailers, phone calls and also email. We try to communicate with each family how they prefer to be contacted.

What is the care staff-to-resident ratio at The Waterford at West Bend during daytime and nighttime hours?

It depends on what type of care and services each resident needs. We adjust our staffing ratios to make sure each resident has prompt access to a team member all day and night.

What ongoing senior care training does the staff receive?

We have regular training for the staff about memory loss and dementia, medication administration, resident rights and other important topics. The team also has access to a training database so they can get more training on areas of interest to them.

How many staffers are on duty in the daytime and overnight?

It depends on what type of care and services each resident needs. We adjust our staffing ratios to make sure each resident has prompt access to a team member all day and night.

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Each resident's physician is kept up to date with any changes. The team watches for any changes and promptly reports them to each person who is a part of caring for that resident including the family. The resident's personal physician can complete a cognitive exam so that you have an idea on how early or late your loved one may be in the memory loss continuum.

What techniques does The Waterford at West Bend use to support memory care residents during mealtimes?

The staff spend 1:1 time with residents who need special attention to ensure they get the proper nutrition at meal times. We can also help to physically assist a resident who may struggle to use a utensil to eat on their own. We provide lots of verbal encouragement as needed too. We can also prepare food with different textures, consistencies or even cut the meal up into bite sized pieces. Sometimes residents are most successful when they eat with their hands for finger foods which is OK. Everyone's needs are different and being different is something to celebrate. It's important to meet each resident where they are at, and not worry about fitting in or doing something how we want them to.

How does The Waterford at West Bend keep residents' families informed about their loved ones' health?

We like to show everyone what we are up to on our facebook page, mailers, phone calls and also email. We try to communicate with each family how they prefer to be contacted.

Is The Waterford at West Bend affiliated with a hospital if more care is needed?

We are not affiliated with a medical system as we allow residents to choose their preference for care. Home care, therapy and hospice services are more than welcome to join our team in providing quality care to our residents. We will try to direct you to services if we think you or your loved one would benefit from some extra services and attention.

Services and Amenities of The Waterford at West Bend

About The Waterford at West Bend

Enjoy thoughtful amenities and kindhearted care at The Waterford at West Bend in charming West Bend, WI, known for its numerous historic sites and countless recreation options. We offer a relaxed atmosphere of warmth and caring that promotes companionship among residents and staff. Built along the banks of the picturesque Milwaukee River, our community boasts a walking path that encircles the building and hardwood floors for Assisted Living residents. Socializing with neighbors, family members and friends is effortless with our cozy sitting room and private dining area, while our apartment homes are ideal for privacy when desired. For the benefit of our residents, apartments feature a variety of convenient amenities and our community features include a beauty salon/barber shop, library and a spa. When residents want to go out on the town, scheduled courtesy transportation is available to local shopping and dining destinations as well as attractions such as the Museum of Wisconsin Art, West Bend Labyrinth Garden and Washington County Fair Park & Conference Center, known for hosting the Washington County Fair in addition to regular craft fairs and other exciting events. Our Assisted Living and Memory Care community in West Bend, WI is staffed 24 hours a day and we offer a full calendar of stimulating recreation and entertainment programming. Discover an environment that is physically, mentally, spiritually and emotionally stimulating at The Waterford at West Bend.

Since 1990, Capital Senior Living has grown to become one of the largest senior living providers in the United States. With a goal of offering affordable housing and an enriched lifestyle to thousands of seniors, our dedicated team of professionals succeeds in providing quality care in each of our unique communities.