Always Best Care of Milwaukee

Thank you for the feedback, this is very important to us. I have looked into this matter and after checking the documented clock-ins, it shows the caregivers were never more than 5 minutes late to your mother's apartment. In a large facility where your mother is, we give the caregivers a 6 minute grace period so they can properly find the apartment. They did log into the care notes book each night but a couple times they missed signing in when they entered the facility because the log in book in that facility is very hard to find when entering at night. Next time, we will be very specific in the plan of care about signing into the facility's book. Always Best Care is staffed 24 hours. We do not rely on the Caregivers to tell us when they are at a shift, but we have a very sophisticated clock in and out system whereby they use the client's telephone. We are notified if there is not a clock in and we call our client right away. But after further investigation, the missed shift you are speaking of shows on our end that it was canceled by you and the notes say you would be visiting her that night and would not need a caregiver. But I do deeply apologize if there was a miss-communication on our part. Thank you again for your feedback; listening to our clients and their families is a high priority here at Always Best Care and I am happy I had the opportunity to investigate into the matter and report back to you.