Some of the aides are wonderful and others are not so great. I live a few hours away and to know that someone can be there for my mother and do the job right puts me at ease. I am not able to come down right away, but they are very helpful.
I have dealt with other agencies before and I think the manager is excellent. He is very thorough with clients and he is very professional. He makes me feel like my parents are in good hands. His secretary is also great and they make a really good team. They have stood out to me way more than other agencies we have used.
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Reviews of Right at Home Rock Hill, SC
Home Care Reviews for Right at Home Rock Hill, SC
January 22, 2020
I am a current client of this provider
January 17, 2020
I am a current client of this provider
They have found me the right person to make my life easier. It relieves me of the agitation to know that someone is there to help me.
I like the owner and that he told me what he has promised to do.
January 10, 2020
I am a current client of this provider
They are understanding. They lend an ear to someone with dementia. Sometimes, all they need is someone to hear them and listen to them.
I am very pleased with their patient care.
December 19, 2019
I am a past client of this provider
We only had them one day for four hours. My mom wasn't happy we had someone at the house.
They are very thorough.
December 19, 2019
I am a current client of this provider
They send aides out here when I need it.
It is pretty good. It provides me with the services that I need and stuff. They remind me to check my medicine, and they help me with my cooking and stuff that I need done around the house.
December 18, 2019
I am a past client of this provider
It met his needs at the time.
They were quick to respond.
November 21, 2019
I am a current client of this provider
It's been easier for me to return back into the workforce. They can take care of her personal needs while I'm not here.
My mother has dementia, and I know caregivers are going to be off so sometimes if I have a new caregiver or if the caregiver oversleeps then I'm going to be late.
November 19, 2019
I am a current client of this provider
They are very caring, understanding, and have been able to meet my loved one's needs.
We had a really good experience with them.
November 11, 2019
I am a current client of this provider
They take care of all my needs.
They do pretty much everything I need done.
November 06, 2019
I am a current client of this provider
We use Right at Home for my Dad during the week. They provide companionship and homemaking services. We have the same people each week so he has been able to build good relationships with them and enjoys seeing them each day. I have found the office staff to be very helpful and responsive.
October 29, 2019
I am a current client of this provider
The caregiver will just do whatever my loved one needs.
If we have any problems, we can talk to them, and they will get right back to you.
October 22, 2019
I am a current client of this provider
I have two people coming out, and that's a bonus. I am used to that routine.
The people that come out are generally caring and competent.
October 09, 2019
I am a current client of this provider
A lot of them don't know how to take care of him. Some of the them do great, and some don't. The bad ones just sit on their telephone.
I like the whole thing. The people are wonderful. So far, they're doing pretty well.
September 24, 2019
I am a current client of this provider
They help the most by giving her a better quality of life by helping with things that she cannot do anymore.
The problem is that sometimes, they do not have someone to come out and help, which is not good.
September 12, 2019
I am a current client of this provider
The actual care is helpful.
They could come to work.
September 10, 2019
I am a current client of this provider
Having people who have the personality, patience, and kindness needed to care for my elderly parents is helpful. Regardless of how things turned out, I wouldn't trade it for the world. It takes a special person. They treated him like I would like to treat him.
They need to have better communication between management rules and regulation and what they expect from all parties, the caregiver, the patient, and the agency. If they're going to be withdrawing someone, they need to give me prior notice. They just need better communication.
August 27, 2019
I am a current client of this provider
I am 77 years old, and have had some health issues. They help Keely take baths and things like that.
The lady that comes is right on time, all the time, and she takes good care of Keely.
August 14, 2019
I am a current client of this provider
My arms are 95% paralyzed, so I cannot do my own laundry.
They send people that are qualified to do the job, willing to work, and are on time.
August 14, 2019
I am a current client of this provider
They provide care for my mom, and I have the comfort of knowing that someone is there with her and that she's getting proper care. I'm able to go to work and feel comfortable.
They are very easy to work with and have good employees.
July 08, 2019
I am a current client of this provider
It gets me motivated to get my exercises done. Our caregiver now is kind of a drill sergeant, which is good. She watches my exercises and gives me pointers or feedback. She tells me how to do them better. She knows what she is doing.
We have had trouble getting a stable person to come every time. We have three or four different people come. Hopefully we have a steady one now. A couple of them are brand new and don't know what to do.
July 08, 2019
I am a current client of this provider
They help the most with cleaning and helping me get around.
They come here right on time and they ask me what I want them to do instead of just doing their own thing. Everybody that comes out does a good job.
July 08, 2019
I am a past client of this provider
They need to send someone to assess what kind of person they need to send before just sending random people thinking they will be able to do what they need to do.
They need to send a nurse to assess what kind of caregiver we need.
Provider Response
I want to personally apologize that we did not meet your expectations in this case. We regularly have a nurse evaluate and review our custom care plans, but given the urgency for care, in this case, we did not follow our typical processes. We have learned from this experience and appreciate the feedback that will allow us to improve. Thank you for the opportunity to care for your loved one.
July 08, 2019
I am a current client of this provider
They are dependable and good when I call them to ask a question.
They are dependable.
July 08, 2019
I am a current client of this provider
By making me, a family member, a caregiver, Right at Home allows the services to be strictly helpful.
If I have any problems or situations, they are always able to help fix them.
June 25, 2019
I am a past client of this provider
It was good. We needed it twice a week. They helped with cleaning and wiping down stuff. They cleaned the bathroom.
Everything was okay. We just couldn't deal with the payment.
June 25, 2019
I am a current client of this provider
It helps my mood a lot and she talks to me and makes me laugh, which helps me a lot.
I love my caregiver. She is great and is careful with me.
June 19, 2019
I am a current client of this provider
They work to make sure the caregivers and the clients are on the same page.
I would want to have more communication with this agency.
May 28, 2019
I am a current client of this provider
The first time we used them, I was so disabled from surgery that I couldn't get out of a chair. The person they sent went out and bought me a lift chair. We are using them right now, just to have someone here while my wife is out of town.
They are prompt and volunteer to do more than asked.
April 11, 2019
I am a current client of this provider
There is really nothing more that they can do. I don't use them that often, but they do give me the same caregiver.
I would like to see their ability to bill differently improve. Things just get confusing sometimes when it comes to the billing.
March 13, 2019
I am a current client of this provider
They help by spending time with my wife and cooking meal for us. They do a real good job.
I like that they are cooperative.
September 18, 2018
I am a current client of this provider
Jen and his people do everything they can to help you.
May 23, 2018
I am a current client of this provider
We have been a client of Right at Home for about a month now. Jim and Marty have worked closely with us to find the right match for my parents. My father did not want a caregiver coming in to help him with my mother who has Alzheimer's.
Things are going well at this point, my father is getting accustomed to having a caregiver in the home. She comes one day a week for 4 hours at this point.
I know I can call on them as I need more assistance. They are there to help however they can with my mother's care.
March 30, 2018
I am a current client of this provider
Jim and my caregiver, Greg, have been so very helpful with everything I needed. I made the right choice with Right at Home.
About Right at Home Rock Hill, SC
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.
