They do a great job. They've just been responsive to the needs of my mom.
They do a very good job with responsiveness. There's been consistency.
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Reviews of Right at Home Rock Hill, SC
Home Care Reviews for Right at Home Rock Hill, SC
January 27, 2021
I am a current client of this provider
January 06, 2021
I am a current client of this provider
The most helpful part of the services is having someone come out everyday because that is rare with other companies.
I like that the agency always sends someone out even if it is one of the office staff members.
January 06, 2021
I am a current client of this provider
They can help me if I need help. They can heat my dinner for me.
They show up and help me when I need them.
January 06, 2021
I am a past client of this provider
It was a big help with a lot of things.
They give pretty good service.
December 22, 2020
I am a current client of this provider
They only come when I have to go somewhere. They do help but I do not need it constantly.
They are just always available when I call. They come and are prompt, on time, and polite.
December 17, 2020
I am a past client of this provider
It didn't' really impact him. The agency did what they were supposed to do, he just didn't want it.
I liked the flexibility and scheduling. I wasn't overly happy with the first lady that was here, but the caregivers are nice. The second one was very polite and at least tried to talk to him.
December 09, 2020
I am a current client of this provider
They take care of him so that I can go out and do things.
They don't have to do anything really except sit with him.
December 04, 2020
I am a current client of this provider
They are wonderful. I told them I don't want any other home care agency. The staff being here and being good to talk to is a lot of help.
They have the most professional staff and the administration is great.
November 24, 2020
I am a current client of this provider
She comes to take care of my daughter and that helps me because I am 79 years old and I would have a hard time taking care of her myself. It makes me happy that she takes good care of my daughter.
The lady that comes here from Right at Home takes care of my daughter. She takes good care of her and would take good care of other patients.
November 21, 2020
I am a current client of this provider
She is just here so I am able to leave the house.
Right at Home is so much better than any other agency I have ever worked with.
November 19, 2020
I am a current client of this provider
They clean him, talk to him, and watch TV with him. They cook for him too.
I like the care they provide. The nurses are very caring.
November 17, 2020
I am a current client of this provider
Have very much appreciated the responsiveness of the Right at Home staff and caregiver. Our caregiver is super prompt and always eager to help. We appreciate his reliability and even tempered demeanor!
November 09, 2020
I am a current client of this provider
She has been excellent in communicating with my sister and very helpful with her in terms of my mother. She helps my sister so my mother doesn't have to watch her all the time.
I like their professionalism.
November 09, 2020
I am a current client of this provider
They help me with little things that I am sometimes required to move around more quickly than I can, so they will help me with that.
They are well taken care of and we are well taken care of.
October 26, 2020
I am a past client of this provider
The client needed 24/7 care, and with COVID I was not able to visit him, so they were our eyes for him.
They were very quick to find someone to sit with the client.
October 14, 2020
I am a current client of this provider
They are helpful to me to help get things done for my mother since I am her caregiver.
They are very informative and keep up with things.
October 07, 2020
I am a current client of this provider
The company provides everything my mother and I need.
I just take care of my mom. I've been taken care of by the company and so has my mom.
September 25, 2020
I am a current client of this provider
They have helped her with immediate needs. Nothing's stellar, nothing's bad, but it's helpful. They do things she wouldn't be able to and alleviate family members from an awkward situation.
They are helpful. They are able to meet a need.
September 22, 2020
I am a current client of this provider
They fill whatever needs I have for the particular day. They never refuse to do things.
The owner is very efficient. He solves problems quickly. I like the quality of care.
September 09, 2020
I am a past client of this provider
We had hospice and my family there. We were easing the lady into the mix and no longer needed her after my mom got sick. She was going to be very useful.
I liked that all of the initial conversations and visits were very professional. The owner did a fantastic job explaining the story behind the company. They are veteran-owned.
September 09, 2020
I am a current client of this provider
They're when I've needed them.
They're always on time and do everything they can do to help you do what's necessary.
August 25, 2020
I am a current client of this provider
I like the nurse who came and how thorough they are.
I like their care providers but also the professionalism of the nurse that did the intake.
August 19, 2020
I am a current client of this provider
They really help me, but there is nothing in particular that stands out.
They're kind and gentle to you.
August 14, 2020
I am a current client of this provider
RAH provided us daily care assistance for our 86 year old mother at our residence. They provided a care provider that fit with our mother’s personality and they enjoyed each other’s company. The provider arrived at our house early enough to get mom out of bed, bathe her, make all meals during the day and even, occasionally, get her to bed in the evenings.
RAH did an excellent job in meeting our requests, and they were even able to provide coverage on weekends when needed.
August 07, 2020
I am a current client of this provider
The caregiver is prompt. She is always on time.
It is not so much what they can do to improve, I think that when you get outstanding care is when you get nothing wrong. I like the caregiver that my relative has now. I like her demeanor.
August 07, 2020
I am a current client of this provider
They provide companionship.
They have a really good staff. They are really polite.
August 06, 2020
I am a current client of this provider
My mom has 24/7 care. The caregivers are kind and conscientious. She actually considers some of them friends. They cook, clean, do laundry, remind her to take her meds or just keep her company. The owner and office staff have always been accommodating to whatever needs my mom has.
July 21, 2020
I am a current client of this provider
It's nice to know that someone is there Monday through Friday to be able to help him. It helps to motivate him to get away from the TV.
I like that they are very responsive and they respond quickly to issues.
July 20, 2020
I am a current client of this provider
The entire staff and the owner have exceeded our needs! A+++ services
July 14, 2020
I am a current client of this provider
They're punctual, very neat and clean. They're also well mannered and take excellent care of my mom while I work.
I like the caregiver I have. I've had good ones so far.
July 10, 2020
I am a current client of this provider
They help make coffee and waffles for me.
We have had a few caregivers, and they really get to know the family but sometimes they don't know your needs.
June 26, 2020
I am a current client of this provider
Right at Home agency is an at home agency who provides excellent care for my 80yo mom. They are felixbile with there schedule and respond quickly to phone calls and messages. They listen and match care takers to patients well and are ok if you do not feel the caretaker is compatible. Sometimes the caretakers have to be directed but are willing to do what you ask them to do. They have never missed a meeting or called in sick and are sensitive to ensure caretakers and clients are healthy.
March 11, 2020
I am a current client of this provider
If we did not have this service, she would not be able to stay at the house.
The owner always reaches out to make sure everything is going well and to help out if they can.
March 05, 2020
I am a current client of this provider
They are able to keep my house in order while I am not able to do my normal duties.
They were quick to provide the services, get coverage, and work with me to get the best schedule for me.
February 20, 2020
I am a current client of this provider
They are able to help do things that I need done. They take care of me.
They are very compassionate and the girl I have is excellent.
February 11, 2020
I am a current client of this provider
The care has gotten me through some really tough times recently.
There has been a lot of miscommunication.
February 11, 2020
I am a past client of this provider
Some of the caregivers could have been more attentive. I don't know that it made him worse off, but that could have been improved.
They need to make their scheduling more organized. We had instances where the caregiver didn't come out and they never informed us.
January 22, 2020
I am a current client of this provider
Some of the aides are wonderful and others are not so great. I live a few hours away and to know that someone can be there for my mother and do the job right puts me at ease. I am not able to come down right away, but they are very helpful.
I have dealt with other agencies before and I think the manager is excellent. He is very thorough with clients and he is very professional. He makes me feel like my parents are in good hands. His secretary is also great and they make a really good team. They have stood out to me way more than other agencies we have used.
January 17, 2020
I am a current client of this provider
They have found me the right person to make my life easier. It relieves me of the agitation to know that someone is there to help me.
I like the owner and that he told me what he has promised to do.
December 19, 2019
I am a past client of this provider
We only had them one day for four hours. My mom wasn't happy we had someone at the house.
They are very thorough.
December 19, 2019
I am a current client of this provider
They send aides out here when I need it.
It is pretty good. It provides me with the services that I need and stuff. They remind me to check my medicine, and they help me with my cooking and stuff that I need done around the house.
December 18, 2019
I am a past client of this provider
It met his needs at the time.
They were quick to respond.
November 19, 2019
I am a current client of this provider
They are very caring, understanding, and have been able to meet my loved one's needs.
We had a really good experience with them.
November 06, 2019
I am a current client of this provider
We use Right at Home for my Dad during the week. They provide companionship and homemaking services. We have the same people each week so he has been able to build good relationships with them and enjoys seeing them each day. I have found the office staff to be very helpful and responsive.
October 29, 2019
I am a current client of this provider
The caregiver will just do whatever my loved one needs.
If we have any problems, we can talk to them, and they will get right back to you.
September 12, 2019
I am a current client of this provider
The actual care is helpful.
They could come to work.
September 10, 2019
I am a current client of this provider
Having people who have the personality, patience, and kindness needed to care for my elderly parents is helpful. Regardless of how things turned out, I wouldn't trade it for the world. It takes a special person. They treated him like I would like to treat him.
They need to have better communication between management rules and regulation and what they expect from all parties, the caregiver, the patient, and the agency. If they're going to be withdrawing someone, they need to give me prior notice. They just need better communication.
August 14, 2019
I am a current client of this provider
My arms are 95% paralyzed, so I cannot do my own laundry.
They send people that are qualified to do the job, willing to work, and are on time.
July 08, 2019
I am a current client of this provider
It gets me motivated to get my exercises done. Our caregiver now is kind of a drill sergeant, which is good. She watches my exercises and gives me pointers or feedback. She tells me how to do them better. She knows what she is doing.
We have had trouble getting a stable person to come every time. We have three or four different people come. Hopefully we have a steady one now. A couple of them are brand new and don't know what to do.
July 08, 2019
I am a current client of this provider
They help the most with cleaning and helping me get around.
They come here right on time and they ask me what I want them to do instead of just doing their own thing. Everybody that comes out does a good job.
July 08, 2019
I am a past client of this provider
They need to send someone to assess what kind of person they need to send before just sending random people thinking they will be able to do what they need to do.
They need to send a nurse to assess what kind of caregiver we need.
Provider Response
I want to personally apologize that we did not meet your expectations in this case. We regularly have a nurse evaluate and review our custom care plans, but given the urgency for care, in this case, we did not follow our typical processes. We have learned from this experience and appreciate the feedback that will allow us to improve. Thank you for the opportunity to care for your loved one.
July 08, 2019
I am a current client of this provider
They are dependable and good when I call them to ask a question.
They are dependable.
June 25, 2019
I am a past client of this provider
It was good. We needed it twice a week. They helped with cleaning and wiping down stuff. They cleaned the bathroom.
Everything was okay. We just couldn't deal with the payment.
June 25, 2019
I am a current client of this provider
It helps my mood a lot and she talks to me and makes me laugh, which helps me a lot.
I love my caregiver. She is great and is careful with me.
June 19, 2019
I am a current client of this provider
They work to make sure the caregivers and the clients are on the same page.
I would want to have more communication with this agency.
April 11, 2019
I am a current client of this provider
There is really nothing more that they can do. I don't use them that often, but they do give me the same caregiver.
I would like to see their ability to bill differently improve. Things just get confusing sometimes when it comes to the billing.
March 13, 2019
I am a current client of this provider
They help by spending time with my wife and cooking meal for us. They do a real good job.
I like that they are cooperative.
September 18, 2018
I am a current client of this provider
Jen and his people do everything they can to help you.
May 23, 2018
I am a current client of this provider
We have been a client of Right at Home for about a month now. Jim and Marty have worked closely with us to find the right match for my parents. My father did not want a caregiver coming in to help him with my mother who has Alzheimer's.
Things are going well at this point, my father is getting accustomed to having a caregiver in the home. She comes one day a week for 4 hours at this point.
I know I can call on them as I need more assistance. They are there to help however they can with my mother's care.
March 30, 2018
I am a current client of this provider
Jim and my caregiver, Greg, have been so very helpful with everything I needed. I made the right choice with Right at Home.
About Right at Home Rock Hill, SC
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.
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