By checking behind the person at the agency if she is doing the right thing.
I like that they will check on me and see when I want a person to come on a holiday. They make sure that they don't leave me hanging.
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(803) 408-7725
Reviews of Right at Home Rock Hill, SC
Home Care Reviews for Right at Home Rock Hill, SC
January 10, 2023
I am a current client of this provider
January 10, 2023
I am a current client of this provider
They are taking good care of my family. They are caregiving for my mother and they give companionship.
I like that their scheduling is very good.
January 04, 2023
I am a current client of this provider
It helps me a lot when they do things like clean the bathroom.
They clean my house really well.
December 07, 2022
I am a current client of this provider
They change my husband's diaper, and they help me because he is a big man.
They are on time and they are helpful.
December 02, 2022
I am a current client of this provider
They provide essential duties in the home that they are not capable of doing. They keep the home in a clean, sanitized condition.
There is little inconsistency in the person assigned to my aunt.
November 22, 2022
I am a current client of this provider
All I know is what they call me to tell me about. I don't have a daily contact with the agency. I would say it's probably as best it could be with my mother. I don't speak to them on a daily basis, so I am not sure what is going on. The client is in a facility, and they are there just to help her and be a companion to her.
I like that the office staff has been great with communication, doing what they're saying, and following up.
November 10, 2022
I am a current client of this provider
They take him to doctor's appointments, the grocery store, or wherever, which is very helpful alongside providing great companionship for him.
They are reliable and do a great job aligning the caregivers with the person receiving services. I'd certainly recommend them.
October 17, 2022
I am a current client of this provider
The caregivers have been very friendly and caring.
I like them because they contact us quickly about any changes that need to be made, and the communication is very good.
October 10, 2022
I am a current client of this provider
They have helped the most by providing good people and being flexible with us.
I like them because they have been able to match the type of person that will blend right in and they have given it great thought.
September 20, 2022
I am a current client of this provider
They have sent out people that have been very friendly, and they are willing to do whatever I want them to do.
I feel like they are right on top of it when I need anything, and when someone does not show up, they are right on top of it.
September 12, 2022
I am a current client of this provider
They have given me some free time.
Right at Home is quick to respond.
September 06, 2022
I am a current client of this provider
They keep her interested in the tasks that she's doing.
I like the initial customer service with them.
August 17, 2022
I am a current client of this provider
The attentiveness of the caregiver has made his experience positive.
I like the caregivers provided and I like the communication from the office staff and the caregivers.
August 04, 2022
I am a current client of this provider
The girl they send out here is really good to my husband. She helps him to the bathroom too.
The people they've sent can help with his mobility.
August 02, 2022
I am a current client of this provider
I could not do without them, I am here four days a week, and they come and are willing to help, they are all very caring.
I like that they really try hard to send the same people, it helps my mom to be familiar with the caregivers.
July 22, 2022
I am a current client of this provider
Right at Home has made my experience positive by keeping me informed.
I like Right at Home because they try and find good caregivers.
June 15, 2022
I am a current client of this provider
I know that she is safe and being cared for and that makes me comfortable to leave to go to work.
They deliver what they promise with the services, they would work with me with finding a good new caregiver that did everything they are supposed to.
April 25, 2022
I am a current client of this provider
They have helped me because I had a broken femur. There were basic things I couldn't do and the services made it easier.
They provide some basic services that are needed in a responsible way.
April 11, 2022
I am a current client of this provider
Our father is 98 years old and has limited mobility. The staff at Right at Home has provided 24 hour care with extreme professionalism, concern, and compassion. They are always there to take care of any problem or emergency and to make sure that he is properly fed and attended to every day. We live out-of-state and don't know what we would do without them. Our father feels safe and happy having them around and we would highly recommend Right at Home to anyone.
April 04, 2022
I am a current client of this provider
They try to keep me informed and they try to get a replacement.
They need to work on the training for new employees.
March 04, 2022
I am a current client of this provider
We have a man that comes in on Monday and he talks with my husband and they talk about sports, food, cars, and his interests.
They are very positive and very good.
March 02, 2022
I am a current client of this provider
It has made things easier since they help with daily life care and needs.
I like that they always follow up on me and check on the clients.
February 07, 2022
I am a current client of this provider
They've made my experience positive by letting me know when something happens.
I like Right at Home because They are very responsive.
February 02, 2022
I am a current client of this provider
They have been available and more than helpful and gone out of their way to explain things so we can understand them.
The employees are knowledgeable and people friendly.
January 18, 2022
I am a past client of this provider
They sent the right person to help with things around the house.
I liked the person they sent, the caregiver was very qualified.
January 04, 2022
I am a past client of this provider
They had some that was familiar with my husband's needs and knowledge of the equipment.
They matched me up with someone that was a good fit, was on time, and was always there when we needed her.
December 16, 2021
I am a current client of this provider
I would rather be the caregiver than someone else.
They are very honest, a clean company and the owner is very cordial. They are very nice people.
December 02, 2021
I am a current client of this provider
I don't have to worry about him every day since I work and leave town. They relax me, with me knowing the client is fine.
I like the fact that the office is willing to work with you when you need adjustments.
November 08, 2021
I am a current client of this provider
Sometimes my mother is just tired and doesn't try enough, but she does try so it's not all on the agency. The caregiver does pretty well. The caregiver gets my mother meals.
Right now, they're giving my mother care one day a week. She is 87 and she is going to die before she ever gets better because it's not enough. Even the doctor said that and I don't know what to do to change that.
October 09, 2021
I am a current client of this provider
The people at this company went above and beyond to help with my Dad. Everyone from the owner to the caregivers were fantastic. Big shout out to Becky and Pat. Will not hesitate to work with them again when needed.
September 09, 2021
I am a current client of this provider
They are helpful.
They provide great services so far, they show up as expected and do their job.
September 02, 2021
I am a current client of this provider
It helps to some extent. My wife has dementia. She also has sundowners which means that she is up all night and is asleep during the day. The person just sits and watches her sleep. It is nice having someone here in case she does wake up. They could make my life easier by having the same person come out each time, so I do not have to explain where things are and what to do over and over again.
They got to the point where the same person was coming every week. Then, it got to the point where someone different came every time. This was an issue because I had to explain it to someone new. They were not showing up on time.
August 24, 2021
I am a current client of this provider
They allow me to work daily.
I like the availability.
August 13, 2021
I am a past client of this provider
I have used Right at Home for the past two years and they have always been very helpful and accommodating to our particular situation. Their office staff have been responsive to our needs and their caregivers have always been courteous and caring. I would recommend them without hesitation.
August 12, 2021
I am a past client of this provider
The services were very important.
Their communication was good. They were on time.
August 09, 2021
I am a past client of this provider
I liked the services, but the services did not follow through.
August 03, 2021
I am a current client of this provider
My caregiver inspires me and encourages me. I have improved quite a bit since I started.
I like their responsiveness and how they are always helpful.
July 21, 2021
I am a current client of this provider
He makes it easy for me to feel comfortable leaving my house.
I like that their help is on time and ready when they get here.
July 09, 2021
I am a current client of this provider
Travel is my hobby and these services allow me to leave for a short span. Having them come makes all the difference in the world.
They are very reliable, they have never missed a shift.
July 07, 2021
I am a current client of this provider
They help me do things that I cannot do on my own.
I like that they send out good people to help me.
June 22, 2021
I am a current client of this provider
It is helpful to me. I get to go out and know that my mother is being taken care of.
They are very cordial. I love the lady who comes to take care of my mother.
June 11, 2021
I am a current client of this provider
I'm able to leave Jodi with a caregiver. It's not always easy for me to get away.
I've had one or two other services, and Right at Home seems to put in the extra effort to make sure I'm happy with Jodi's care.
May 20, 2021
I am a current client of this provider
Having somebody there every day to work helps her the most.
I like the professionalism of their caregivers.
May 11, 2021
I am a current client of this provider
If I need help or answers to any questions, they are there to support us.
They work well for me and when I need them, they are available.
April 30, 2021
I am a past client of this provider
The services gave me Tuesday nights off so I had time to do other things.
The company was able to start services right away and work with our schedule.
April 06, 2021
I am a current client of this provider
They help meet his needs and go above and beyond. The client requested someone a little older so they found someone else for her.
They're very personable.
April 06, 2021
I am a current client of this provider
She keeps my mother company.
My mom likes the person that takes care of her.
March 10, 2021
I am a current client of this provider
One girl was an hour late. Another girl was two hours late. One of the girls came without the mask on.
They could live up to what they say when June came out. The girls never get to sign in and sign out.
March 02, 2021
I am a current client of this provider
Everyone has been on time and they are great.
I like the manager because he came to the home and talked to us, told us we can get more hours.
February 18, 2021
I am a current client of this provider
The services help me because I am the only one taking care of her. It's hard when there are different caregivers every day, but the services are helpful.
I would like to see one caregiver for my mother since she has dementia. New caregivers don't work well with her.
February 12, 2021
I am a current client of this provider
Having caregivers out here to take care of Matthew is very helpful so I can take care of my husband.
They have been friendly.
February 05, 2021
I am a current client of this provider
They are very helpful since he can't do certain things for himself and I can't do it either. They give him a shower. They shave him and take care of his grooming needs.
They are prompt. They give excellent care to my husband.
January 27, 2021
I am a current client of this provider
They do a great job. They've just been responsive to the needs of my mom.
They do a very good job with responsiveness. There's been consistency.
January 06, 2021
I am a current client of this provider
The most helpful part of the services is having someone come out everyday because that is rare with other companies.
I like that the agency always sends someone out even if it is one of the office staff members.
January 06, 2021
I am a past client of this provider
It was a big help with a lot of things.
They give pretty good service.
December 22, 2020
I am a current client of this provider
They only come when I have to go somewhere. They do help but I do not need it constantly.
They are just always available when I call. They come and are prompt, on time, and polite.
December 17, 2020
I am a past client of this provider
It didn't' really impact him. The agency did what they were supposed to do, he just didn't want it.
I liked the flexibility and scheduling. I wasn't overly happy with the first lady that was here, but the caregivers are nice. The second one was very polite and at least tried to talk to him.
December 09, 2020
I am a current client of this provider
They take care of him so that I can go out and do things.
They don't have to do anything really except sit with him.
December 04, 2020
I am a current client of this provider
They are wonderful. I told them I don't want any other home care agency. The staff being here and being good to talk to is a lot of help.
They have the most professional staff and the administration is great.
November 17, 2020
I am a current client of this provider
Have very much appreciated the responsiveness of the Right at Home staff and caregiver. Our caregiver is super prompt and always eager to help. We appreciate his reliability and even tempered demeanor!
November 09, 2020
I am a current client of this provider
They help me with little things that I am sometimes required to move around more quickly than I can, so they will help me with that.
They are well taken care of and we are well taken care of.
October 26, 2020
I am a past client of this provider
The client needed 24/7 care, and with COVID I was not able to visit him, so they were our eyes for him.
They were very quick to find someone to sit with the client.
October 07, 2020
I am a current client of this provider
The company provides everything my mother and I need.
I just take care of my mom. I've been taken care of by the company and so has my mom.
September 22, 2020
I am a current client of this provider
They fill whatever needs I have for the particular day. They never refuse to do things.
The owner is very efficient. He solves problems quickly. I like the quality of care.
September 09, 2020
I am a past client of this provider
We had hospice and my family there. We were easing the lady into the mix and no longer needed her after my mom got sick. She was going to be very useful.
I liked that all of the initial conversations and visits were very professional. The owner did a fantastic job explaining the story behind the company. They are veteran-owned.
August 19, 2020
I am a current client of this provider
They really help me, but there is nothing in particular that stands out.
They're kind and gentle to you.
August 14, 2020
I am a current client of this provider
RAH provided us daily care assistance for our 86 year old mother at our residence. They provided a care provider that fit with our mother’s personality and they enjoyed each other’s company. The provider arrived at our house early enough to get mom out of bed, bathe her, make all meals during the day and even, occasionally, get her to bed in the evenings.
RAH did an excellent job in meeting our requests, and they were even able to provide coverage on weekends when needed.
August 06, 2020
I am a current client of this provider
My mom has 24/7 care. The caregivers are kind and conscientious. She actually considers some of them friends. They cook, clean, do laundry, remind her to take her meds or just keep her company. The owner and office staff have always been accommodating to whatever needs my mom has.
July 20, 2020
I am a current client of this provider
The entire staff and the owner have exceeded our needs! A+++ services
July 10, 2020
I am a current client of this provider
They help make coffee and waffles for me.
We have had a few caregivers, and they really get to know the family but sometimes they don't know your needs.
June 26, 2020
I am a current client of this provider
Right at Home agency is an at home agency who provides excellent care for my 80yo mom. They are felixbile with there schedule and respond quickly to phone calls and messages. They listen and match care takers to patients well and are ok if you do not feel the caretaker is compatible. Sometimes the caretakers have to be directed but are willing to do what you ask them to do. They have never missed a meeting or called in sick and are sensitive to ensure caretakers and clients are healthy.
March 05, 2020
I am a current client of this provider
They are able to keep my house in order while I am not able to do my normal duties.
They were quick to provide the services, get coverage, and work with me to get the best schedule for me.
February 20, 2020
I am a current client of this provider
They are able to help do things that I need done. They take care of me.
They are very compassionate and the girl I have is excellent.
February 11, 2020
I am a current client of this provider
The care has gotten me through some really tough times recently.
There has been a lot of miscommunication.
February 11, 2020
I am a past client of this provider
Some of the caregivers could have been more attentive. I don't know that it made him worse off, but that could have been improved.
They need to make their scheduling more organized. We had instances where the caregiver didn't come out and they never informed us.
January 22, 2020
I am a current client of this provider
Some of the aides are wonderful and others are not so great. I live a few hours away and to know that someone can be there for my mother and do the job right puts me at ease. I am not able to come down right away, but they are very helpful.
I have dealt with other agencies before and I think the manager is excellent. He is very thorough with clients and he is very professional. He makes me feel like my parents are in good hands. His secretary is also great and they make a really good team. They have stood out to me way more than other agencies we have used.
January 17, 2020
I am a current client of this provider
They have found me the right person to make my life easier. It relieves me of the agitation to know that someone is there to help me.
I like the owner and that he told me what he has promised to do.
December 19, 2019
I am a past client of this provider
We only had them one day for four hours. My mom wasn't happy we had someone at the house.
They are very thorough.
December 19, 2019
I am a current client of this provider
They send aides out here when I need it.
It is pretty good. It provides me with the services that I need and stuff. They remind me to check my medicine, and they help me with my cooking and stuff that I need done around the house.
December 18, 2019
I am a past client of this provider
It met his needs at the time.
They were quick to respond.
November 19, 2019
I am a current client of this provider
They are very caring, understanding, and have been able to meet my loved one's needs.
We had a really good experience with them.
November 06, 2019
I am a current client of this provider
We use Right at Home for my Dad during the week. They provide companionship and homemaking services. We have the same people each week so he has been able to build good relationships with them and enjoys seeing them each day. I have found the office staff to be very helpful and responsive.
October 29, 2019
I am a current client of this provider
The caregiver will just do whatever my loved one needs.
If we have any problems, we can talk to them, and they will get right back to you.
September 12, 2019
I am a current client of this provider
The actual care is helpful.
They could come to work.
September 10, 2019
I am a current client of this provider
Having people who have the personality, patience, and kindness needed to care for my elderly parents is helpful. Regardless of how things turned out, I wouldn't trade it for the world. It takes a special person. They treated him like I would like to treat him.
They need to have better communication between management rules and regulation and what they expect from all parties, the caregiver, the patient, and the agency. If they're going to be withdrawing someone, they need to give me prior notice. They just need better communication.
August 14, 2019
I am a current client of this provider
My arms are 95% paralyzed, so I cannot do my own laundry.
They send people that are qualified to do the job, willing to work, and are on time.
July 08, 2019
I am a current client of this provider
It gets me motivated to get my exercises done. Our caregiver now is kind of a drill sergeant, which is good. She watches my exercises and gives me pointers or feedback. She tells me how to do them better. She knows what she is doing.
We have had trouble getting a stable person to come every time. We have three or four different people come. Hopefully we have a steady one now. A couple of them are brand new and don't know what to do.
July 08, 2019
I am a current client of this provider
They help the most with cleaning and helping me get around.
They come here right on time and they ask me what I want them to do instead of just doing their own thing. Everybody that comes out does a good job.
July 08, 2019
I am a past client of this provider
They need to send someone to assess what kind of person they need to send before just sending random people thinking they will be able to do what they need to do.
They need to send a nurse to assess what kind of caregiver we need.
Provider Response
I want to personally apologize that we did not meet your expectations in this case. We regularly have a nurse evaluate and review our custom care plans, but given the urgency for care, in this case, we did not follow our typical processes. We have learned from this experience and appreciate the feedback that will allow us to improve. Thank you for the opportunity to care for your loved one.
June 25, 2019
I am a past client of this provider
It was good. We needed it twice a week. They helped with cleaning and wiping down stuff. They cleaned the bathroom.
Everything was okay. We just couldn't deal with the payment.
June 25, 2019
I am a current client of this provider
It helps my mood a lot and she talks to me and makes me laugh, which helps me a lot.
I love my caregiver. She is great and is careful with me.
June 19, 2019
I am a current client of this provider
They work to make sure the caregivers and the clients are on the same page.
I would want to have more communication with this agency.
April 11, 2019
I am a current client of this provider
There is really nothing more that they can do. I don't use them that often, but they do give me the same caregiver.
I would like to see their ability to bill differently improve. Things just get confusing sometimes when it comes to the billing.
March 13, 2019
I am a current client of this provider
They help by spending time with my wife and cooking meal for us. They do a real good job.
I like that they are cooperative.
September 18, 2018
I am a current client of this provider
Jen and his people do everything they can to help you.
May 23, 2018
I am a current client of this provider
We have been a client of Right at Home for about a month now. Jim and Marty have worked closely with us to find the right match for my parents. My father did not want a caregiver coming in to help him with my mother who has Alzheimer's.
Things are going well at this point, my father is getting accustomed to having a caregiver in the home. She comes one day a week for 4 hours at this point.
I know I can call on them as I need more assistance. They are there to help however they can with my mother's care.
March 30, 2018
I am a current client of this provider
Jim and my caregiver, Greg, have been so very helpful with everything I needed. I made the right choice with Right at Home.
About Right at Home Rock Hill, SC
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer’s disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one’s specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they’re able to deliver the care set out in your loved one’s Custom Care Plan. Before providing care, they’re bonded and insured.
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