Always Best Care of The Midlands

Anonymous_6190

The agency would have to make it a lot easier for me to find out about the caregiver coming out and having someone on backup. The agency could provide better scheduling and the caregivers would not come in on time.

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Michael B_39

The caregiver has changed a lot for me and has done errands for me. I would tell a friend that Donna is great.

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Ann A_14

I don't have transportation so I rely on them to take me to my chance treatment. I like how they take control of who they have.

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Cindy S_22

They help with his personal care and the cooking. They're very accommodating and the communication is very good.

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Greg M_6

They are my mother's means with her transportation. My mother enjoys her caregiver.

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Dawn F_4

The help is very welcome and I have a great caregiver. I don't like that they don't have much staff, but I do like my caregiver.

Joyce S_22

They cleaned the kitchen and the bathroom and all areas and for safety reasons they help with the showering. Some things have improved because at one point they weren't communicating that someone was coming.

Vicky B_4

I like how they are always able to provide what he needs, and I am very happy with that. I like that they have fulfilled my wishes so far and listened to my request so far.

Carol C_31

I needed someone to drive me places so they help with that mainly. They do what they say they will do and they are professional.

Sandra and Don H

It didn't really have an impact. They helped me the most with my meds. I liked that they kept in touch and tried their best to fulfill our needs, but they just couldn't do it.

Vicki B_9

They were somewhat helpful so that I could leave and get groceries. They shouldn't charge for a week of service on the first day the caregiver is here. They should charge at the end of the week.

Jean A_11

I only had two caregivers and one talked constantly and one did not talk at all. They needed to be more balanced. They need to have consistency in caregivers.

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Brian G_2

They have helped her with a lot of things especially when she started to be ill and now making sure that she takes her medication properly. I like the caregivers and the good quality services they offer.

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Marie & Edmund B

It is hard to say what can be better. We had one girl that had her own issues and that complicated things. I only had one caretaker and she had some issues. When she was discontinued then I will employ another.

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Patrick M_7

They make sure that someone always shows up. I like that they promised me to get the same people to come all the time and they have been trying to make that happen.

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Richard P_9

They make sure the providers are in tune with what people need and provide those services. So far the providers they have given us have been very good.

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Doris J_2

They have helped me the most by taking me to appointments. I would tell a friend that they are prompt.

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Thomas B_13

We really appreciate that she is here as a companion and she is nice. I like that they are responsive when we call.

Alice J_1

I can call them anytime and if something comes up they help straighten it out. I like the caregivers that we have. They feel like family.

Anonymous_4125

They could have quality caregivers. We've had some that were literally on the verge of having mental illnesses. They have to have better screening and training of their applicants. I've been with them for five years and it's a combination of things that I don't like. I don't feel like the people they hire are trained to work with older people.

Steven H_5

I am entrusting a loved one to them and I expected more. When someone new comes in, I stick around to see how things are going. That is hard because I pay dearly for them, and I need a breather. When it is consistent it is excellent. The biggest thing that is important for me as a family member is for them to really have the same caregiver all the time, not someone new all the time.

Wiliam B

Some of it's been good, some bad. Right now it's going good. I don't have to worry as much about him while I'm gone, but that depends on the caregiver. The service hasn't been great the whole time.

Jan H_5

They keep me informed, and they give me peace knowing that my mom is being taken care of. I like that they are professional, prompt, and caring.

Stephanie A_1

It helped the family not be worried about them being alone. We know we can schedule someone when we needed them. They can improve their use of masks. Their workers should use them more during this time.

Marion A_3

The services are important to both mine and my husband's daily life. They help my husband get exercise. I have already recommended Always Best Care to others because they are reliable. The caregivers have high quality of character. I am pleased with the caregivers and the training they have had.

Provider Response

Laura H_14

It was a necessity. They were very good at what they did. They were friendly people who were easy to work with. We never had any issues scheduling with them.

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Herald L

My back went out and I needed help. So they helped me and my husband even when they didn't have to. The company is very nice. There have been some people that I don't like and they didn't send them back.

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Anonymous_3717

She likes the girls and it has made it easier on me. I am too old to do the care. They are too expensive.

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Judith B_5

They bathe me, they clean up around the house, they straighten things up for me. They are always doing something. They don't sit down and play games on their phones or text.

John W_40

They provide me with breakfast and whatever else I need. They are on time.

Sandra B_22

She does anything that I ask her to do. When she has the day off, the replacement doesn't have much initiative to see things. You have to tell them everything that needs to get done. They have been very dependable. The people that they send are qualified.

Ruth M_10

We were so glad that they offered us a two hour possible service because that is just what we needed. The representative that set everything up was very helpful and informative and explained the program well. She did a great job in helping us with the services.

Provider Response

Bob D_5

They come once a week or once every other week. They are always on time. They are very polite. They are professional.

Freda H

The services keep my loved one happy and safe. They do games with him and keep him busy. They also help him with walking, so they have been a tremendous help. I like that they keep in touch with you. They call and check on you, and they make sure you know about the scheduling.

Provider Response

Joyce E_1

I need to be working for our financial well being, and it is taxing on us financially. So far, I haven't had any bad experiences with them, and they have answered my demands, even sometimes with short notice. Sometimes something comes up, and we need someone.

Provider Response

Wayne N

My mother seems to be doing as well as possible. They are there 24/7. They respond to my requests.

Laura M_15

The most helpful has been that they know Columbia and how to get around. They are just nice people. They are not big time kind of people. They are very heartwarming, loving, and just very natural.

Kathie K

They have helped the most by providing caregivers on a regular basis. I like that they seem to be responsive to our concerns, and they are willing to make changes as requested.

Provider Response

Ed

We used Always Best Care of the Midlands, but we had to let them go because it didn’t work out. They didn’t interact with my mother, and one got angry with my mother and left early. The personnel didn’t have very good social skills. We used them for companionship because Mom gets lonely and bored.