It is essential to us, he really needs assistance daily, and I work full time.
I like their team approach.
Always Best Care of The Midlands
Offers Home Care
43 Reviews
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(800) 973-1841
Reviews of Always Best Care of The Midlands
Home Care Reviews for Always Best Care of The Midlands
November 18, 2022
I am a current client of this provider
October 27, 2022
I am a current client of this provider
It depends on who they hire for the job.
The people they hire can improve.
Provider Response
Thank you for your feedback. If you dislike one of our caregivers, simply let us know and they will be replaced immediately. Our policy is to provide our clients with the caregivers they want. Please let us know of anything you want and we will take care of it.
August 22, 2022
I am a current client of this provider
I would have had to quit my job if it wasn't for them and they go grocery shopping.
They can have more guidance for the client and what to do for the client.
Provider Response
Thank you for the kind words. We appreciate the feedback.
July 13, 2022
I am a current client of this provider
They have made it positive by being friendly and courteous.
I like that I do not have to worry about them; they are honest.
Provider Response
Thank you, Mary! We love serving our clients.
June 23, 2022
I am a current client of this provider
The agency would have to make it a lot easier for me to find out about the caregiver coming out and having someone on backup.
The agency could provide better scheduling and the caregivers would not come in on time.
Provider Response
Thank you for your feedback. We apologize for failing to meet your expectations regarding our scheduling. We do have an online way to check schedules via our family room, which provides the most up-to-date information about scheduled caregivers. Unfortunately, since your review is anonymous we need you to contact the office so we can get you login details for this feature. Ask for Jackie Gantt when you call and she will assist you. Our agency is not immune to the labor shortage that affects our nation, and we're working harder than ever to provide staffing for all of our clients. Please contact our office with your issues or concerns. We are committed to meeting your expectations regarding safe and reliable care.
May 20, 2022
I am a current client of this provider
The caregiver has changed a lot for me and has done errands for me.
I would tell a friend that Donna is great.
Provider Response
Thank you, Michael. We appreciate your kind words and we think Donna is great, too!
April 26, 2022
I am a current client of this provider
I don't have transportation so I rely on them to take me to my chance treatment.
I like how they take control of who they have.
Provider Response
Thank you for your comments. We diligently screen all of our employees to ensure only safe drivers with good driving records can provide transportation services. We are pleased that you are satisfied with our service.
April 26, 2022
I am a current client of this provider
They help with his personal care and the cooking.
They're very accommodating and the communication is very good.
Provider Response
Thank you, Cindy! We are very pleased that you are satisfied with our service. Thanks for the review.
January 28, 2022
I am a current client of this provider
They are my mother's means with her transportation.
My mother enjoys her caregiver.
Provider Response
Thank you for your comment. We aim to please. We appreciate the opportunity to serve your mom.
January 17, 2022
I am a current client of this provider
The help is very welcome and I have a great caregiver.
I don't like that they don't have much staff, but I do like my caregiver.
December 10, 2021
I am a current client of this provider
They cleaned the kitchen and the bathroom and all areas and for safety reasons they help with the showering.
Some things have improved because at one point they weren't communicating that someone was coming.
November 16, 2021
I am a current client of this provider
I like how they are always able to provide what he needs, and I am very happy with that.
I like that they have fulfilled my wishes so far and listened to my request so far.
September 27, 2021
I am a current client of this provider
I needed someone to drive me places so they help with that mainly.
They do what they say they will do and they are professional.
September 17, 2021
I am a past client of this provider
It didn't really have an impact. They helped me the most with my meds.
I liked that they kept in touch and tried their best to fulfill our needs, but they just couldn't do it.
August 17, 2021
I am a past client of this provider
They were somewhat helpful so that I could leave and get groceries.
They shouldn't charge for a week of service on the first day the caregiver is here. They should charge at the end of the week.
June 29, 2021
I am a past client of this provider
I only had two caregivers and one talked constantly and one did not talk at all. They needed to be more balanced.
They need to have consistency in caregivers.
Provider Response
Thank you for providing valuable feedback to us regarding our caregivers. We have coached both caregivers about their behavior and performance. We are committed to providing the best service possible for our clients.
June 03, 2021
I am a current client of this provider
They have helped her with a lot of things especially when she started to be ill and now making sure that she takes her medication properly.
I like the caregivers and the good quality services they offer.
Provider Response
Thank you, Brian. We are glad that you're satisfied. It is a privilege for us to serve your famiy.
May 28, 2021
I am a past client of this provider
It is hard to say what can be better. We had one girl that had her own issues and that complicated things.
I only had one caretaker and she had some issues. When she was discontinued then I will employ another.
Provider Response
Thank you for your feedback on our service. We strive to deliver the very best care possible for all our clients, and if we had known about the issues you were having with our caregiver, we would have taken action and replaced her with someone more suitable. If we can ever be of service in the future, please do not hesitate to contact us.
April 30, 2021
I am a current client of this provider
They make sure that someone always shows up.
I like that they promised me to get the same people to come all the time and they have been trying to make that happen.
Provider Response
Thank you, sir! We appreciate the opportunity to serve you.
April 26, 2021
I am a current client of this provider
They make sure the providers are in tune with what people need and provide those services.
So far the providers they have given us have been very good.
Provider Response
Thank you Richard! We appreciate you and we love serving our clients. Your review made our day!
March 29, 2021
I am a current client of this provider
They have helped me the most by taking me to appointments.
I would tell a friend that they are prompt.
Provider Response
Thank you for taking your comments. We love to serve our clients.
February 12, 2021
I am a current client of this provider
We really appreciate that she is here as a companion and she is nice.
I like that they are responsive when we call.
November 30, 2020
I am a current client of this provider
I can call them anytime and if something comes up they help straighten it out.
I like the caregivers that we have. They feel like family.
October 30, 2020
I am a current client of this provider
They could have quality caregivers. We've had some that were literally on the verge of having mental illnesses. They have to have better screening and training of their applicants.
I've been with them for five years and it's a combination of things that I don't like. I don't feel like the people they hire are trained to work with older people.
September 22, 2020
I am a current client of this provider
I am entrusting a loved one to them and I expected more. When someone new comes in, I stick around to see how things are going. That is hard because I pay dearly for them, and I need a breather. When it is consistent it is excellent.
The biggest thing that is important for me as a family member is for them to really have the same caregiver all the time, not someone new all the time.
August 27, 2020
I am a current client of this provider
Some of it's been good, some bad. Right now it's going good. I don't have to worry as much about him while I'm gone, but that depends on the caregiver.
The service hasn't been great the whole time.
August 27, 2020
I am a current client of this provider
They keep me informed, and they give me peace knowing that my mom is being taken care of.
I like that they are professional, prompt, and caring.
July 22, 2020
I am a past client of this provider
It helped the family not be worried about them being alone. We know we can schedule someone when we needed them.
They can improve their use of masks. Their workers should use them more during this time.
June 29, 2020
I am a past client of this provider
The services are important to both mine and my husband's daily life. They help my husband get exercise.
I have already recommended Always Best Care to others because they are reliable. The caregivers have high quality of character. I am pleased with the caregivers and the training they have had.
Provider Response
Thank you for your review. We appreciate the opportunity to serve our clients.
June 25, 2020
I am a past client of this provider
It was a necessity. They were very good at what they did.
They were friendly people who were easy to work with. We never had any issues scheduling with them.
Provider Response
Thanks for allowing us to provide care for your elder loved one. We appreciate the kind words. We are honored to be able to serve those who deserve care.
May 26, 2020
I am a past client of this provider
My back went out and I needed help. So they helped me and my husband even when they didn't have to.
The company is very nice. There have been some people that I don't like and they didn't send them back.
Provider Response
Thank you for the opportunity to serve your family. We try to match the right caregiver with each care recipient, and we always respond to client requests for a change. It is our honor and privilege to serve our senior clients.
May 19, 2020
I am a current client of this provider
She likes the girls and it has made it easier on me. I am too old to do the care.
They are too expensive.
Provider Response
We appreciate the opportunity to serve your family. We work hard to bring our costs down and we are competitive with other licensed home care agencies in our market. We offer price breaks for longer shifts as a way to economize. Please contact our office and we would be happy to discuss ways to find solutions that work for you. Our agency is committed to delivering the best service and value possible.
April 27, 2020
I am a current client of this provider
They bathe me, they clean up around the house, they straighten things up for me.
They are always doing something. They don't sit down and play games on their phones or text.
April 20, 2020
I am a current client of this provider
They provide me with breakfast and whatever else I need.
They are on time.
March 24, 2020
I am a current client of this provider
She does anything that I ask her to do. When she has the day off, the replacement doesn't have much initiative to see things. You have to tell them everything that needs to get done.
They have been very dependable. The people that they send are qualified.
February 20, 2020
I am a past client of this provider
We were so glad that they offered us a two hour possible service because that is just what we needed.
The representative that set everything up was very helpful and informative and explained the program well. She did a great job in helping us with the services.
Provider Response
Thank you for your kind review. We strive to meet the needs of all our clients and we're glad and honored to have been of service.
January 27, 2020
I am a current client of this provider
They come once a week or once every other week. They are always on time.
They are very polite. They are professional.
December 05, 2019
I am a current client of this provider
The services keep my loved one happy and safe. They do games with him and keep him busy. They also help him with walking, so they have been a tremendous help.
I like that they keep in touch with you. They call and check on you, and they make sure you know about the scheduling.
Provider Response
Thank you for your kind words. We appreciate the opportunity to serve our clients.
December 02, 2019
I am a current client of this provider
I need to be working for our financial well being, and it is taxing on us financially.
So far, I haven't had any bad experiences with them, and they have answered my demands, even sometimes with short notice. Sometimes something comes up, and we need someone.
Provider Response
Thank you. We strive to always meet your needs.
November 01, 2019
I am a current client of this provider
My mother seems to be doing as well as possible. They are there 24/7.
They respond to my requests.
November 01, 2019
I am a current client of this provider
The most helpful has been that they know Columbia and how to get around. They are just nice people.
They are not big time kind of people. They are very heartwarming, loving, and just very natural.
October 01, 2019
I am a current client of this provider
They have helped the most by providing caregivers on a regular basis.
I like that they seem to be responsive to our concerns, and they are willing to make changes as requested.
Provider Response
Thank you for your review. We appreciate the opportunity to serve our clients.
October 29, 2018
I am a past client of this provider
We used Always Best Care of the Midlands, but we had to let them go because it didnt work out. They didnt interact with my mother, and one got angry with my mother and left early. The personnel didnt have very good social skills. We used them for companionship because Mom gets lonely and bored.
About Always Best Care of The Midlands in Columbia, South Carolina
Since 1996, the compassionate caregivers from Always Best Care have helped thousands of families with non-medical in-home care needs. We provide free consultations and are dedicated to exceeding your expectations.
Get CostsServices and Amenities of Always Best Care of The Midlands in Columbia, South Carolina
Range of services
- Companion Care
- Personal Care Assistants
Types of care
- Doctor Visit Companionship
- Light Housekeeping
- Transfer Assistance
- Dressing And Grooming
- Bathing And Toileting
- Exercise
- Walking Wheelchair Assistance
- Memory Care
- Companionship
- Meal Preparation
- Errand And Grocery Assistance
Screening
- In Person Interviews
- Reference Checks
- Immunizations
- Driving Record Check
- Residency Confirmation
- Drug Screening
Payment details
- Payroll Provided For Caregivers
Bonded/insured
- Bonded And Insured
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