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Home Helpers of Lehigh Valley PA Bethlehem, PA
65 E Elizabeth Ave #303 , Bethlehem, PA 18018
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Services and Amenities of Home Helpers of Lehigh Valley PA in Bethlehem, Pennsylvania
Rates
- Hourly Rate: $32 to $38 per hour
Agency Type
- Full Service Agency
Range of services
- Companion Care
- Personal Care Assistants
- Range Of Services Extra: Laundry
About Home Helpers of Lehigh Valley PA in Bethlehem, Pennsylvania
Home Helpers Home Care is the Premier Home Care provider in the Philadelphia region. Our more than 20 years of experience serving the marketplace makes our agency one of the most established in the community, with respect to clients served, caregivers employed, and the referral sources with whom we have developed longstanding relationships. Our mission is to be the most trusted and respected provider of comprehensive home care services and support for individuals who choose to remain independent, wherever they call home. Our clients include seniors aging in place, those recovering from a surgery or hospitalization, or those living with a lifelong disability or illness. We offer a full-service approach to serving our clients and strive to deliver a remarkable care experience with every shift. Home Helpers' professionalism and scope of resources is the benchmark in the industry. Our service area includes most of Montgomery County, all of Bucks County and the greater Lehigh Valley.
CUSTOMER SERVICE Home Helpers places a central focus on our clients, and of course, their relationship with our caregivers, which defines our success. We employ five full-time nurses (RNs and LPNs) who create a customized care plan for our clients, which evolves as needs change. Our nurses also supervise, direct and introduce caregivers when they begin care with a new customer. When questions or issues arise, or conditions change, our nurses are a first point of contact for our clients, their families and our caregivers,. One of our nurses is fully committed to caregiver training and development, and is ready when needed to instruct in our clients' homes, or in our office lab. We offer tenured social workers in the role of community outreach and intake, and our social workers collaborate closely with our nurses for the highest customer service experience from the start. In addition, our Director of Operations (responsible for staffing and HR functions such as caregiver recruiting, training, oversight and development) is an MSW. Once care is initiated with our clients, we supplement our care staff with a deep bench of on-call caregivers, who are available seven days a week morning to evening, to cover last-minute shift openings or new starts. This gives us an edge in the marketplace over smaller agencies who have not invested in this critical resource team, and might be unable to cover a shift in the event of a call-out, nor act quickly when a rapid response is needed. Finally, the owners of this agency are actively involved in the day-to-day operations, in various capacities, and are always accessible to our staff and clients. SERVICES OFFERED Home Helpers' caregivers bring peace of mind to our clients, who are dealing with the awkward loss of independence, either permanently or temporarily. We seek to treat our clients like we would our own family, when family cannot be there. Our caregivers provide full or limited personal care assistance (bathing, grooming, toileting, dressing, transfers, etc.); home maker services (laundry, light housekeeping, grocery shopping and meal preparation, errands and transportation); and general companionship (activities for the mind and body). Again, we strive to delight our clients with every shift, and truly hope we have the opportunity to impress you or your loved one with our approach to home care.Help seniors by writing a review
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