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Home Instead - Portland East

10415 SE Stark St, Portland, OR 97216

(800) 558-0653

Verified Partner

4.87

(33 reviews)

Offers Home Care
Top rated on Caring.com

2020, 2021, 2022

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Reviews of Home Instead - Portland East in Portland, Oregon

4.87

(33 reviews)

    Top rated on Caring.com

    2020, 2021, 2022

    View More

    Tom Swift

    5

    December 28, 2021

    I am a past client of this provider

    My father was in an assisted living facility but needed more care that the facility could provide. Since I live in another state, I contacted HomeInstead to visit him 3x/week for three hours/day over the primary meal period to provide companionship, help with eating, and assisting in moving as needed. All aspects of my experience with HomeInstead was positive, from my initial contact through the wrap-up of their services. Office staff was professional--once they understood what i was looking for they arranged an on-site assessment of my dad's needs. The woman performing the assessment was empathetic, engaging, thorough and very competent. She was able to explain their services to my father and his wife, answering their questions and concerns. She provided more detail to me on billing and scheduling. It took about two weeks to find caregivers who could come on the desired schedule, one for two days/week and the other for one day/week (which we later extended to two days/week). Both caregivers bonded with my father; he was happy to see them. They kept good notes of each visit for me to review, and the case manager would call me at least monthly to review the situation with me. They also noted any issues with the care being provided by the facility and suggested equipment or other actions we could take to make my dad more comfortable. If a caregiver was unable to make their normal meeting, they always let me know 48 hours or more in advance and offered to find a substitute to insure coverage. When my Dad needed to move to a different facility for more care, we arranged to have them continue to come to provide continuity and insure there would be some familiar faces in a new situation. He became very friendly with both and it was a source of comfort for me to have two experienced, professional and empathetic people spend time with my dad. I have no hesitation recommending HomeInstead; all aspects of my interaction with them were positive. I only wished I had learned about them sooner so I could have involved them earlier in my dad's care.

    bunnyhuggins

    4

    August 9, 2021

    I am a current client of this provider

    Some of our favorite caregivers have been from Home Instead- Caregivers are pleasant, professional and accommodating. Though there are occasional blips, the staff tries their best to fill our needs and meet our requests for schedule changes. Caregivers are always punctual.

    Marilyn

    5

    February 22, 2021

    I am a current client of this provider

    Positive: Professional employees, honor safety rules (masks and cleaning), calendars with dates and names of caregivers, open-minded, and respectful personnel. Negative: Too many caregivers with changes. I need a bit more stability. Exhausted.

    dipete

    5

    December 16, 2020

    I am a current client of this provider

    We have had great responses with any needs or requests we have had for the caregivers, office staff and care coordinator.

    H.P.

    5

    November 18, 2020

    I am a current client of this provider

    My mom is in Independent Living, and showing the gradual signs of memory loss. Home Instead provides really professional (and most importantly, empathetic!) Caregivers to help her with medications 2 times a day. Some days my mom is sweet, some days my mom is grumpy. The caregivers are expert at navigating the emotional changes of memory loss, while keeping her confidence and trust. What can I say. During these difficult times, she has people to look out for her on a daily basis. I feel that having extra eyes on my mom is a reflection of something positive, optimistic and calming. This agency has been on time, thoughtful, professional and caring.

    Alisa

    5

    September 29, 2020

    I am a past client of this provider

    Caregivers are compassionate and professional. I would definitely use this agency again!

    Kait

    5

    September 29, 2020

    I am a current client of this provider

    My caregiver is the best. The Home Instead staff is wonderful, too. Very professional all around.

    Dennis

    4

    September 6, 2020

    I am a current client of this provider

    On the whole, I am very pleased with the services provided. My aide is congenial and efficient. Although occasionally, some tasks slip their mind.

    LOPat

    5

    July 22, 2020

    I am a current client of this provider

    HISC has been able to personalize services to address the changing needs of our elderly family member. Many thanks to our Care Coordinator for her creative solutions. The caregivers are experienced, competent, and caring. We are pleased with our relationship with HISC and recommend them highly.

    KatCPDX

    5

    July 22, 2020

    I am a current client of this provider

    The caregivers are all warm and provide my husband with much-needed companionship. Everyone is reliable, and we've always been treated like we matter, both by the office staff and the caregivers.

    Kris

    5

    June 24, 2020

    I am a past client of this provider

    My Mom was in a transistion point in dementia. She lives in an assiste living facility and needed one on one care during the day. Home Instead reacted quickly to the need and provided companions that interacted well with Mom. If they got feed back suggesting a given caregiver did not get a great response from my Mother they worked to find a companion who did. The communication with HomeInstead was good even in the middle of the Covid 19 pandemic. HomeInstead Is very competitive cost wise and are more reliable than others we have used or heard of from friends. That being said I urge anyone who is thinking of hiring outside care to review your budget and understand all the terms and financial implications. Home Instead was very good at explaining all the terms, rates and minimums.

    Pam

    5

    June 18, 2019

    I am a current client of this provider

    Consistent and reliable care as scheduled. Caregivers are good with elderly, take their time and don’t rush their client around. Excellent communication from main office.

    David

    5

    May 30, 2019

    I am a current client of this provider

    We are using Home Instead. So far, so good. They provide companionship and have sent a very good person. We have gotten this recommendation from a local medical school. They had recommended Home Instead as an alternative. We went with them, and we are very pleased. The caregivers are very competent. They come in Monday, Wednesday and Friday for three hours. I would certainly recommend them.

    Anna

    5

    March 30, 2019

    I am a current client of this provider

    Friendly, honest and knowledgeable helpers. Fun to be with. Eloisa was particularly helpful and went out of her way to do things to help me. I’d be happy to have either of them with me again on any day. Thank you.

    Joan

    5

    October 9, 2018

    I am a past client of this provider

    Very grateful for good, caring, and helpful service. Only able to use for one week cause mom fell and had to move. But Beaverton Office very helpful and informative.

    Dorothea

    5

    April 18, 2018

    I am a past client of this provider

    I was always impressed by the young people who came to my place to take care of me. I would certainly use the services of Home Instead again.

    RoxanneLO

    5

    November 10, 2017

    I am a past client of this provider

    Pat cared for my father-in-law for 8 weeks when his regular caregiver was recovering from a surgery. Pat is a real sweetheart! My father-in-law just adored her. She completed tasks as requested, kept me posted on progress, and treated him with loving care and she is a fantastic cook! Would definitely recommend her.

    friends and family of Anne

    5

    October 22, 2017

    I am a past client of this provider

    Home Instead Senior Care -- Portland East has been reliable and consistent over the four months we have received in-home care.

    murphy8904

    5

    May 19, 2017

    I am a past client of this provider

    I, literally, called on a Sunday afternoon and your on call person was at my house and delivered a caregiver the next day without hesitation and without histrionics. She was calm, professional and warm. You caregivers were punctual and did everything that was asked without complaint.

    Gary064734

    5

    May 3, 2017

    I am a current client of this provider

    Caring, considerate, and huge help for our family.

    Anonymous426333

    5

    November 8, 2016

    I am a past client of this provider

    We really liked the people that we've had for my mom from Home Instead. They're always on-time, reliable, pleasant, and useful. The staff does a good job and gives very good care.

    Donna C441365

    5

    June 17, 2016

    I am a past client of this provider

    Wonderful, caring support and reliable nursing service when we needed additional help for mom. She loved her caregivers.

    Reviewer124636050

    5

    February 26, 2016

    I am a current client of this provider

    We received excellent care for my husband when I couldn't be there or to allow me to have time off. Substitution were made when necessary to allow continual care.

    Debbie K.

    5

    February 26, 2016

    I am a past client of this provider

    Home Instead caregivers were extremely reliable and professional even in icy weather.

    Reviewer24

    5

    December 31, 2015

    I am a past client of this provider

    We had a very good and helpful experience with Home Instead. We certainly will call them when we are in need of their services again.

    Gilbert & Elizabeth Purdy

    5

    December 31, 2015

    I am a current client of this provider

    Effective and insightful caregivers. Efficient in all tasks.

    SB3

    5

    September 29, 2015

    I am a past client of this provider

    Our loved one was living in assisted living and working with hospice. We realized that the aides from the assisted living home were not doing the work that hospice was advising. We hired 24 hour care to be our eyes and ears when we could not be there. They helped us work with hospice to get the care our loved one needed. They were competent and caring and we could not be more pleased with the help they provided. A much needed service and one we were relieved to find.

    Joanne37

    5

    January 21, 2015

    I am a friend or relative of a resident

    My involvement with Home Instead was excellent. The way they were concerned and how the caregivers were doing. The caregivers were very professional on how they cared for my husband.

    Lois16

    5

    October 31, 2014

    I am a current client of this provider

    I appreciate sending caregivers as needed. I appreciate my caregivers, especially Joyce, who has been with me for 2 years. She is special.

    Dwight2

    4

    June 28, 2013

    I am a current client of this provider

    Home Instead and my caregiver are great! I am happy to have Cindy come and so glad I brought HISC in! They provide care for my wife and myself.

    Bobbie4

    5

    June 28, 2013

    I am a current client of this provider

    I want the world to know they are available! I found them through the VA and have been so grateful. I'm real happy. They provide care for my husband

    Mike22

    4

    March 15, 2013

    I am a current client of this provider

    The people from Home Instead Senior Care are doing a good job. They were really easy to hook up with and they seem very caring. They can provide minimal to full care service. We've been working with them for about three months now.

    sharinjoy

    5

    May 10, 2012

    I am a friend or relative of a resident

    We ahve used personnel from At Home Instead for the past 2 yers for my father-in-law and found the sreice excellent with good followthrough on requests, respect and compassion for him. At 85 it has ben difficult for him to accept other presences in his home, but he has come to love Cheryl and look forward to seeing her every Tuesday. She plays with his dog, eats breakfast with him and does his laundry. We are currently anticipating increasing her hours because of his decline.

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    Services and Amenities of Home Instead - Portland East in Portland, Oregon

    Agency Type

    • Full Service Agency
    • Agency Extra: Each Home Instead franchise office is independently owned and operated.

    Range of services

    • Companion Care
    • Range Of Services Extra: hospice support, Alzheimer's and other dementias care, chronic conditions

    Types of care

    • Transportation: Yes
    • Doctor Visit Companionship
    • Light Housekeeping

    About Home Instead - Portland East in Portland, Oregon

    Founded more than 25 years ago in Omaha, Nebraska, Home Instead provides individualized, compassionate care to aging adults with the goal of helping them live independently for as long as possible. The company has more than 1,200 locations worldwide and employs more than 100,000 Care Professionals. Its team is trained to provide attentive, professional care, including companionship, personal care, medication reminders, transportation, meal prep, and housekeeping assistance.

    Home Instead Care Pros who specialize in dementia care for seniors living with conditions such as Alzheimer’s or Parkinson’s disease. When a client’s condition begins to decline, Home Instead Care Pros can offer compassionate end-of-life support.

    Families working with Home Instead are consistently happy with this agency’s service. Many agree that the Care Pros provide pleasant, responsive care and go the extra mile to ensure that Clients feel safe, secure, and independent.

    What You Need to Know About Home Instead

    • Founded in 1994 in Omaha, Nebraska
    • More than 1,000 locations in over 10 countries around the world
    • Offers in-home personal care, nursing care, dementia care and companionship for seniors
    • Home Instead is known for its kind, well-trained Care Pros and individualized care plans
    • Provides a la carte services including meal preparation and transportation who seniors who don’t require comprehensive in-home support
    • Uses technology to keep clients connected with Care Pros and loved ones and to promote in-home safety

    What Home Care Services Does Home Instead Provide?

    Personal Care Services

    With a dedication to preserving the dignity and independence of clients, Home Instead’s Care Pros provide personal care services that include:

    • Help with mobility, including standing, grooming, walking, and getting in and out of bed
    • Medication reminders
    • Assistance with activities of daily living (ADLs), including bathing, dressing, and toileting
    • Grocery shopping and assistance with other errands
    • Light to moderate housekeeping assistance, including laundry
    • Transportation to and from appointments or visits with loved ones
    • Regular companionship

    Personalized care plans are provided for every client. These plans include detailed information about the client’s condition and needs, as well as an outline of the services that are to be provided to the client.

    In some cases, personal care services may be combined with other services, including dementia or nursing care, depending on the clients’ health.

    Alzheimer’s and Dementia Care

    Home Instead employs experienced, trained Care Pros who are able to provide person- focused dementia care for seniors who are living with Alzheimer’s disease, Parkinson’s disease, or other forms of dementia. These Care Pros offer personal care services, along with the following:

    • Assistance in establishing a stable daily routine
    • Meal preparation
    • Positive reinforcement
    • Assistance with social skills
    • Transportation to and from appointments, errands, and visits with loved ones

    Care Pros in this role take time to understand clients’ life histories and to focus on the person they were before dementia. Just as with the company’s personal care services, each dementia care client undergoes a comprehensive assessment and is assigned a care plan. This plan is reviewed regularly and adjusted to meet changing needs.

    Hospice Support

    When a senior is nearing the end of their life, hospice support can be there to ensure the comfort of them and their family members. Hospice support Care Pros can help with hygiene, medication administration, and basic housekeeping for seniors, as well as provide nutritious meals and supportive care for family members, enabling loved ones to spend as much time with seniors as possible as they approach their final days or hours.

    Meal Prep & Home Helper

    Home Instead offers basic housekeeping and meal preparation services for seniors who require a little extra help around the house. The company’s Meal Prep & Home Helper service can include assistance with tasks such as laundry, dusting, and vacuuming, as well as the preparation of nutritious meals that meet any dietary requirements set forth by clients’ healthcare providers.

    Transportation

    Home Instead provides safe transportation to and from clients’ destinations. Aging adults may use this service when they need help running errands such as grocery shopping or picking up a prescription, or when they’d simply like to spend the day shopping or visiting with friends. Transportation services from Home Instead can be arranged at predetermined drop-off and pick-up times, or Care Pros can accompany aging adults on errands and provide assistance and care throughout.

    Companionship

    Many aging adults face isolation and loneliness. This is especially true for those who’ve lost a spouse or who don’t have family close by. Home Instead Care Pros strive to build meaningful connections with clients. Companions visit seniors regularly on a schedule that works best for the client. These visits offer seniors a time to enjoy meaningful conversation while engaging in a game of cards, a puzzle, time outdoors, or other activities.

    What People Are Saying About Home Instead

    Clients and family members often speak highly of this agency’s dementia Care Pros and the attentive, compassionate care they provide to seniors. One family member provided a five- star review of the company, saying, “They have all been kind, caring, and attentive to my mom’s ever-changing needs that go along with her dementia. They have been with us and for us every step of the way. I would recommend them to anyone.”

    Other clients point to the meaningful relationships they’ve formed with Care Pros. One client said, “The lady who comes and helps me is wonderful. We get along really well and she is really nice. we also have a lot of fun together,” while another client’s family member provided a raving review of Home Instead, saying, “It was wonderful dealing with the staff. Charlene was extremely helpful and very accommodating to our needs and schedule. She worked very long and hard to make sure that everything was in order and everything would run very smoothly. She is still in contact with us and helping us in any way she can.”

    How Much Does Home Instead Charge for Home Care?

    Home care costs vary based on several factors, including the type of services required, how often one needs assistance, and the timing of the services (i.e., overnight vs. daytime care). Where you live also has a significant impact on the cost of home care, as national chains scale their local prices to the cost of living in a given area.

    When planning for home care costs, keep in mind that the national average cost is about $26 per hour, though prices in your location may be higher or lower. You can contact a Family Advisor to learn more about home care costs and payment options in your area.

    Who Should Consider Home Instead?

    Home Instead’s Care Pros are dedicated to preserving the dignity and independence of aging adults who need help managing daily tasks. This company is an excellent care option for those in need of services such as:

    Personal care: Seniors who need help with ADLs, including medication management, grooming, and mobility, can benefit from the help of Home Instead’s Care Pros.

    Dementia care: Home Instead Care Pros can provide specialized care for seniors who are living with Alzheimer’s disease or other forms of dementia. Care Pros have been specially trained to provide personal care and enhanced services that increase the quality of life for these seniors.

    Companionship: Care Pros are dedicated to helping seniors fend off loneliness by building meaningful, fun relationships through their companionship services.

    Hospice care: When seniors are nearing the end of their life, Home Instead’s Care Pros can provide support to ensure the comfort of seniors and their family members.

    How to Get Started with Home Instead

    Contact a Family Advisor for more information about Home Instead’s offerings in your area and to connect with a local home care provider. Our knowledgeable Family Advisors can provide one-on-one guidance to help you find the best home care service for your needs and budget, all at no cost to you. No matter where you are in the process of choosing a home care provider, a Family Advisor can help.

    Map of Home Instead - Portland East

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    The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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