HomeWell Care Services Worthington, OH

Offers Home Care

57 Reviews
Call (800) 973-1841
HomeWell Care Services (800) 973-1841
PocEocHcp cert

Reviews of HomeWell Care Services

57 Reviews Write a review

Home Care Reviews for HomeWell Care Services

November 30, 2020

By Terrence "Terry" M

I am a current client of this provider

They are very helpful to me. I am very satisfied with their services.

Provider Response

Thank you Terry!

November 23, 2020

By Jeff L_9

I am a current client of this provider

She takes very good care of her. She informs us if anything is going wrong. She is on top of things. We are very happy with the care. We have a great caregiver.

Provider Response

Hi Jeff, We are so pleased that you are happy with the care your aide is providing. So many of our aides always try to go above and beyond for their clients and their families. Thank you for your kind words!

November 16, 2020

By Dorothy "Jeanie" B

I am a past client of this provider

They made my life a dream by making everything easy for me. They were amazing. The people were what I liked the most.

Provider Response

We love testimonials like yours. Thank you Dorothy!

October 28, 2020

By Kathleen K_4

I am a past client of this provider

He was just getting used to them. They were always here on time.

October 15, 2020

By Anonymous_4178

I am a current client of this provider

They do some laundry and cleaning for me. I like that two of the girls are very dependable, and do a great job with my husband.

October 15, 2020

By Anonymous_3608

I am a current client of this provider

They do my marketing for me. They're very faithful. If they can't come, they call right away.

Provider Response

Dear Valued Client, thank you so much for taking the time to give us such a heartfelt review. Please reach out privately and let us know who you are so we can thank you personally.

October 10, 2020

By Bonnie Miller

I am a current client of this provider

This care service, Home Well, has done a fantastic job in helping to taking care of my husband for the last year and one half. I have aids in my home three times a week. The professionals that I am lucky enough to have are very competent as well as caring toward my husband. As his wife and caretaker in training they are also very thoughtful of my concerns and needs. These ladies have become a part of my family. They are always on time and if someone cannot make it for there shift the HomeWell management always provides an appropriate substitute. Home Well has become my right hand!

Provider Response

Dear Bonnie, it's a pleasure to be of assistance to you and your husband. We are very blessed to have such wonderful caregivers on our team. They really go above and beyond and are passionate about their jobs. At HomeWell we know how much our clients depend on us and we make certain that a shift never goes unstaffed. Thank you so much for allowing us the privilege of working with you!

September 29, 2020

By Kym K

I am a past client of this provider

We didn't have a huge need. It felt like an extra thing we were doing having them here. We were very happy with the services. They were really short-staffed at the time we had the need, and they went above and beyond to find us someone, and they followed up. They were on top of things. They really escalated things internally, so they could make sure they could get someone to help us. Someone would randomly stop by, and we were able to talk to a person. I felt like they really cared about our family. I felt like it was very personal care.

September 16, 2020

By Jonathan Z

I am a past client of this provider

The patient is more recovered and now able to take care of her needs on her own. Whenever there was a problem, I could call the administration, and they were able to solve any problems that happened. Out of the three agencies we used, HomeWell was the best.

Provider Response

Jonathan, thank you so much for your review. We are thrilled that you were so satisfied with our services.

August 27, 2020

By Hanson "

I am a current client of this provider

They did pretty well and did things the way they should be done. The impact for me is from the one person working for me 3 days a week. I couldn't ask for any better. I do recommend them especially the caregiver I have now. I went through 3 or 4 different girls and had to send them home but I like the one I have now. She does things the way I like.

Provider Response

Thank you for the kind words. I'm glad we have an Personal Assistant with you that is a good fit for you and does things to your liking. It's our goal to get the right Personal Assistant for each and every clients!

August 25, 2020

By Bob D_6

I am a current client of this provider

They are here to take care of her needs. I can't do anything without someone here. They are professional, and if someone can't come, they get someone else immediately to come out here.

Provider Response

Hi Bob, So glad you mention we always have care available. That is one of the many things that set us apart from other agencies. We actually pay Personal Assistance to be on call so if someone is unable to work with their client you are not left without care!

August 14, 2020

By Vivian B_6

I am a current client of this provider

Basically, they keep her morale up, especially with the virus now, she has not had too much outside contact. She has had the companionship and had help with her daily actives. They have been very cooperative with communicating with the case manager and the scheduler and keeping me aware of the caregivers assigned.

Provider Response

Vivian, thank you for taking the time to post a review on Caring.com on our behalf. During these diffficult times it's so beneficial to have some extra help and companionship coming into the home for our loved ones that we cannot be with all the time. We will continue to proved excellent care and communication!

July 29, 2020

By Cathy W_8

I am a current client of this provider

They are patient because I move slow, let me out of the shower, and help me around. I have a very nice helper who comes here twice a week. I like how professional setting up the account was.

Provider Response

Dear Cathy, Thank you for your kind words. It means so much to us that you are pleased with our services. Please remember to give us a call if you ever need us outside of your regular schedule and we'll get someone to you immediately to help.

July 28, 2020

By Alton H

I am a current client of this provider

Under the circumstances, I don't think there is anything they can do better. He does not talk very much, and that is hard. They keep him comfortable. 99 percent of the time, we have been satisfied with the care that they provide to my husband.

Provider Response

Hello Connie, you have been with us for a long time and we are grateful that you put your trust in us to care for Alton. We are glad that you are satisfied with our services and appreciate that you recognize that we are doing everything we possibly can to provide the best quality of life with Alton when we are with him. Thank you!

July 23, 2020

By Robert

I am a current client of this provider

My wife is using HomeWell Care Services. So far, it's been very good. They're on time, they do the things they have to do, and they help around the house. If there's nothing going on with my wife at that time or if I happen to be sitting here, they'll be cleaning or doing something else. I've been very pleased with them. The cargivers have great attitudes. They really care about what they do.

Provider Response

Robert, thank you so much for the kind words. We are so pleased that you are happy with our services. We value our clients and always strive to o our best!

June 24, 2020

By Larry L_9

I am a current client of this provider

They are dependable. I haven't had a problem with any caregivers. They are flexible and there different types of coverage.

Provider Response

We try to be easy to work with. We know that things come up and it's important to be dependable and have flexibility for our clients. Thank you Larry!

June 22, 2020

By Shari S_1

I am a current client of this provider

It would be nice to have some help with my computer. I would like to see an improvement in the food provided.

Provider Response

Hi Shari, Our aides are not required to have computer skills, but we would be happy to help you find someone to assist you with your computer needs. We try to be a resource for our clients in anyway possible. We'll reach out to your aide and see if we can get more creative with the meal preparations! Thank you for your feedback.

June 12, 2020

By Anonymous_3799

I am a past client of this provider

I didn't like the way we had to cancel services. They charged me for the full time even if I sent the caregiver home early. My husband liked the caregiver more than I did. She argued with me when she wanted to do things her own way.

May 20, 2020

By Tim L_2

I am a past client of this provider

I like that they are very reasonable. I like that they were very timely.

Provider Response

Tim, thank you for taking the time to post a review on Caring.com. We are so happy that you are pleased with our services!

May 20, 2020

By Kathryn W_2

I am a current client of this provider

He is not able to drive anymore. His aides takes him to the places he needs to go like shopping and hair cuts. They get him out of the house which he likes to do. I would like to see more in depth reporting when I get a call. I like that they call me and let me know what is going on.

Provider Response

Kathryn, we appreciate your response and helping your father do the things he enjoys! We'll be reaching out to make sure were providing you with any additional information you'd like to have when we call you with updates. Thank you!

May 18, 2020

By Mark/Michelle O

I am a current client of this provider

I think they're timely and pretty proactive. They have way too much turnover.

Provider Response

We strive to meet all the needs of our clients and to have a consistent Personal Assistant that works with them. Some of our Personal Assistants have been with their clients for years. On the occasions when we do have turnover with a client we are proactive in working with the family to get more consistency for them.

April 08, 2020

By Trace C

I am a past client of this provider

They were calling me all the time for things that were unimportant. They need to stick to their commitments and not aggravate me about minuscule things.

Provider Response

HomeWell is committed to providing a high level of Care Management and communication to our clients and families. This high level of communication is something we pride ourselves on and one reason why people choose our services.

April 03, 2020

By Mark E_3

I am a current client of this provider

There are a lot of times that I expect them to tell us what to do, but it feels like we have to have a list of things for them to work on. They've been very proactive in reaching out to discuss my mother's needs.

Provider Response

Hi Mark, While we have an in-depth care plan for each client, at times clients may provide a list of preferred tasks to follow. As HomeWell strives for a high level of communication, we encourage and value feedback from our clients. This enables the Care Manager to make the appropriate changes to the care plan, to provide customized care for each client. Thank you for your feedback.

March 12, 2020

By Natalie I

I am a current client of this provider

One time when the power was off, she went over and flipped the breaker for me. The case manager did it for me. They are very responsive.

February 25, 2020

By Ralph-in F

I am a current client of this provider

I could not do what home care does for him, and it relieves stress. They work with you so they can get the right person for the patient.

February 13, 2020

By Ted and Aline S

I am a current client of this provider

She provides companionship for us. She is friendly and easy to talk to. The caregiver they sent is pleasant and easy to be around.

February 13, 2020

By Becky G_4

I am a current client of this provider

I want them to come every day. It gives me a break. I feel very comfortable the days that they are here. I think the people are caring, work hard, and are flexible.

January 18, 2020

By Rebecca C_2

I am a past client of this provider

It allowed us to stay at home a few extra days a week. They gave us the extra eyes needed. They were able to accommodate the various changes as time went on.

January 18, 2020

By Walter T_1

I am a current client of this provider

It has been good in terms of having people who are qualified to do the medical and housekeeping duties. They make adjustments as needed.

January 18, 2020

By Julie F_3

I am a current client of this provider

I am able to go to work because of the care. They are extremely flexible with their scheduling and everyone has been very kind and responsive to my requests and adjustments.

December 19, 2019

By Sherry M_9

I am a current client of this provider

My caregiver is able to anticipates my needs, and they are very professional. I like that. I like that they are willing to come and talk with me about about my needs.

December 19, 2019

By Barb R

I am a past client of this provider

I couldn't have done it without them. My husband couldn't get up on his own, and they lifted him for me. I would say that the help I had was excellent.

November 25, 2019

By Nicole R_1

I am a current client of this provider

They help her maintain her independence and keep her at home. They are very prompt, their staff is well trained, and they are very efficient in what they do.

November 21, 2019

By Alan S_7

I am a current client of this provider

They have an aide come once a week, and it works out just fine. They are easy to work with.

October 28, 2019

By David J_13

I am a current client of this provider

The services are for my mother, but it impacts my life, as well. Without the services, I would be completely out of my mind. They have corrected any errors made in the billing. They made attempts to explain any issues, and both aides have been with us since 2015. They have been very competent.

October 21, 2019

By Jerry F_3

I am a current client of this provider

They get me out of bed and into a wheelchair with a Hoyer lift. They are reliable.

September 26, 2019

By Anonymous_2445

I am a current client of this provider

Knowing that she is being taken care of takes the worrying off of me. I like that everyone I have worked with has been really good.

September 26, 2019

By Anonymous_2542

I am a current client of this provider

They could be more flexible with their care. They are difficult to get help from for my mother.

September 24, 2019

By Ken D_1

I am a current client of this provider

Before they were here, I had to spend 24 hours with my loved one. I now have time to go do things. If anything comes up, they seem to have enough people to handle any changes in the schedule, like if someone needs to take time off.

November 09, 2016

By Mary761004

I am a current client of this provider

My parents had Home Well Senior Care. At first it was a little shaky, but it’s working out now. The girl was teachable, but she ended up quitting, and they started sending temporaries. I told them not to send any until they can find somebody regular that can work with people with dementia. They sent somebody else, and that person worked fine. They are on time. They get my parents dinner and lunch ready every day. They clean and take my dad places.

May 15, 2015

By Donald38

I am a current client of this provider

They're very pleasant and accommodating. They have come through with everything that they promised. I've been with them for three and a half years. They had provided me with very competent caregivers. They're very accessible at all times, 24/7. I can almost say that they're like family. I have a very close relationship with them.

February 24, 2015

By David.1

I am a current client of this provider

Homewell has always been good to me and they're really helpful. They're very accommodating when I call them. I've been using them for several years and I have no complaints at all. I have the best staff and she is a good help to me.

February 24, 2015

By Ed V.

I am a past client of this provider

Homewell was really good. They were always with my mother-in-law before she passed away. They were very caring with her. The two people that came in really cared for my mother-in-law. I was very impressed with the things they did. We had them for about 6 weeks. They were able to help out with changing, bathing, lifting and doing things that are kind of hard for us to do. But we were able to do it with their help.

January 11, 2015

By Tim in MO

Other

I first learned of Homewell Senior Care through a website. I had been visiting my elderly Mom in Columbus, OH. Mom's health had been declining to the point where her physician told her she needed 24/7 health care if she wanted to stay in her home. She told me this late on a Friday afternoon as I was preparing to head back to MO on Sunday in less than 2 days. Lisa, co-owner of Homewell, was alerted of our needs through the website I was on. I discussed our needs with Lisa over the phone. Lisa came out to Mom's home herself to do an intake and needs assessment the same day! Mom and I were very impressed! Lisa was able to provide partial staffing by Sunday afternoon and got Mom's care ramped up to 24/7 by the early part of the next week. Mom needed assistance with housekeeping, dressing, bathing , toileting, meal preparation, companionship, transportation to doctors (and even to her square dancing clubs that she had danced in before her health worsened) and other needs. I knew it would take exceptionally compassionate and caring health care assistants for Mom. I know that if it were me, it would be a humbling realization to accept the fact that I needed somebody to assist me in the most personal of everyday things that I always took for granted. Lisa and her husband Ray have assembled an impressive team of home health care staff! They provided exceptional care for Mom. We entrusted them with the health and welfare of Mom...They did a wonderful job! I had 24/7 access to all levels of the management team at Homewell. If and as changes in Mom's care were needed, this access enabled Mom, myself , and the Homewell team to make the changes in her care seamlessly. When Mom's doctors would prescribe in home treatments such as physical and occupational therapy, Lisa seemed to have a never ending network of professionals in the fields of treatments needed. Lisa or a member of her staff would, with our blessing, make the necessary calls doing most of the legwork needed to obtain that care for Mom. The Homewell Senior Care team became part of our extended family. They became attached to Mom, and she to them. I entrusted the care of my mother to them. They "filled my shoes" so to speak, when I couldn't be out there to take care of Mom. I cannot ever repay them for the kind and compassionate care they provided to my Mother. The Homewell Senior Care team provided care from October 2012 through January 2014. We moved my Mom back to St. Louis in January 2014. Now she is real close to our family. She now lives in an assisted living community. One last note; i have a friend and his wife who have home health care businesses here where I live. I've learned through them that it is extremely difficult for them to find and keep good exceptional help. I applaud Homewell for meeting these challenges successfully I would not hesitate for a second to recommend Homewell Senior Care to anybody!.

January 09, 2015

By Steve47

I am a past client of this provider

My wife was diagnosed with cancer and her condition changed dramatically where she had to go to a nursing home. We had Homewell Senior Care for about a week. What was good about Homewell is that they were able to take care of us pretty quickly and with the many changes because of my wife's changing status. I think I contacted them on Friday and they got someone out here for a couple of hours on Saturday and a couple of hours on Sunday. And then I found out she needed more and more care, so for the whole next week that followed, they will be out here close to 10 hours a day. For most part it was pretty good, but it was only a short time. They did a good job.

December 29, 2014

By Lawrence14

I am a current client of this provider

I used a different agency in the past, and they were horrible. I decided to switch to HomeWell. I chose HomeWell because of their good service and good feedback when I was looking for other agencies online. The staff is always on time. They work with my uncle in a personalized plan according to his needs. They're good at following instructions. If there's any issues, they took care of it immediately. They went above and beyond in taking care of my uncle.

December 10, 2014

By Cari3

I am a past client of this provider

I hired HomeWell for my mom, and she's 85 years old. Mom just loved Kathleen. She's always glad and grateful whenever Kathleen came in for work. Homewell was impeccable with their communications and with their work. They always keep in touch with me. They feel like family, and I've been very grateful having them in our lives.

November 24, 2014

By Norma13

I am a past client of this provider

The caregivers were really great. They did little extra things for us. They're very caring to my husband. The management was responsive and on top of things.

November 24, 2014

By Barb20

I am a past client of this provider

The caregivers were always on time. We were very satisfied with them. They were thorough and kind. I can't say enough good things about the management. They were just wonderful. They come by regularly to check on the caregivers. We had a good relationship with them. They're always attentive and make sure that we're satisfied.
See all Home Care reviews (57) See fewer reviews
Get Costs

About HomeWell Care Services

HomeWell's mission is to provide live-in and hourly personal care, companionship and homemaker services for seniors so they may remain in the comfort of their own homes. Our family of franchisees and staff are committed to delivering high quality care with compassion and respect. Each act enhances the lives of seniors in their homes, allowing them to retain a level of independence.

HomeWell understands the complexities of the aging process and is receptive to the emotional and physical demands placed on both our clients and Personal Assistants. For many seniors, we realize receiving "care" can seem embarrassing and can erode self-dignity. That's why we call our caregivers "Personal Assistants." We are there to assist with daily activities.

HomeWell Personal Assistants excel in customized care situations. Our clients are placed in the care of Personal Assistants trained for their specific needs. Whether your loved one needs a home-cooked meal or more personal care, our Personal Assistants can be trusted to look after them as though they were part of the family.

All Personal Assistants are fully screened, pass a stringent national identity and background check, have excellent references and undergo competency testing. Because you care, HomeWell also conducts client service training and safety trainings for all our employees.

Get Costs

Photos of HomeWell Care Services

Get Costs

Services and Amenities of HomeWell Care Services

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Staff

  • Male Caregivers

Travel

  • Travel Details: Staff Will Travel 15 30 Miles To Provide Care

Screening

  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Validation Techniques

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Ach

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured
Get Costs
Get Costs

Get Costs

HomeWell Care Services

  • By clicking "Get Costs", you agree to our Terms of Use, our Privacy Policy, and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, may reach out to you about senior living solutions or Medicare insurance using a system that can auto-dial; however, you do not need to consent to this to use our service.