HomeWell Care Services Worthington, OH

Melita K

It is continuity of care. They provide the care needed. They are responsive. The caregivers are good.

Maggie A

There was great communication, we were always able to contact them and get a response. Everything has been great, especially the staff and scheduling. Florence the aide has been amazing.

Paul H_28

The agency checks in occasionally to see how things are going. I particularly like the provider who is coming now.

Karen B_60

The agency has taken care of personal care needs, so we don't have to. I would recommend them, because of their responsiveness.

Terri G_7

When they were with her at the end, they were part of the family, and we could not have done it without them. I liked that they were always there when we needed them. If I stated a need they worked on fulfilling our needs.

Becky F_5

They make it so I am able to go to work. They are personable.

William K_17

They send good people to watch over her. They are on time and easy to communicate with. The supervisors know what they are doing.

Michael K_25

The care was necessary, he could no longer care for himself. They were very prompt and professional.

Sue F_11

It makes it to where I do not have to be there 24/7. They have been really easy to work with as far as being able to call them and change times. If the person that is assigned to mom cannot make it, they work hard to get someone else in there. Their communication is very good.

Bill C_24

She's very thorough. She's very connected since my dad has Alzheimer's. She cares for my mom also. We've had good service.

Susan D_36

He looks forward to her visits. They provide replacement caregivers who are nice as well. My dad is very satisfied with the services.

Deborah W_15

They freed me up to be able to do things that I was able to do. They were business but professional, but yet they were caring. They told you what they were able to do and they did it.

Lexie B

Knowing that they are going to be there to help. They are dependable if a caregiver can not make the shift.

Anonymous_1715860815

I need consistent staff, like the night person. I don't feel like they are transparent, I expect a consistent team, not just who is available.

Bruce I_1

The caregivers are very attentive to her needs. I like that they have excellent caregivers.

Joseph M_32

Having them there was the most helpful. They helped us turn Mom every few hours. They were prompt and were able to get care when we needed it. It was good quality care.

Robert "Bob" D

I can't think of anything really they could have done to make my life easier. They did everything that I asked them to do. They are pretty good and I would recommend them because of the quality of the aides.

Ric F

It helps out everything. My mom is getting incredible service from the caregiver.

Mary T_32

The aide helps me with technology on the computer and she is a problem solver. I like that the aides are quality and efficient.

Nicole C_4

I have kids and a job so I cannot be there to care of her everyday so they make my life easier. They always have someone on call if the primary caregiver can't come.

Joan T_19

They were always dependable. They always answer the phone and are accessible.

Anonymous_1706199922

I like that it works very well for me. I like that they are responsive.

Deb S_8

I like that we have changes of schedule, they have been accommodating. I like that they have quality caregivers.

Brooke W

They help him by getting him clean and getting him to feel better. I like when we have been able to get a consistent caregiver coming in to help us. Sometimes we haven't had consistency in the past, but they are doing good with that now.

William "_16

They have been a great companion, and we look forward to them. They have been faithful and sent us kind people.

Betsy L_2

They helped with my flexibility with my needs. I thought the providers were very good, and I liked the follow up.

Katherine "Kathy" B

The agency has worked with me as far as teaching me. I would recommend them because they are always on time.

Shirley M_32

We needed her for household tasks, so it freed up my time to handle appointments and things outside the house. When she was there, I would notice a difference because she was always right there, and she could hang on to him if he started to fall, so she did really good in that end of things. I think she preferred more personal care of the patient rather than doing things around the house. I think I would've lessened the use of cell phones by the caregivers. It didn't really interfere with anything, but it did bother me.

Phyllis W_14

They have helped the most with keeping David safe and making him feel comfortable. I would recommend them because they do a lot of keeping me informed of what is going on and when someone is going to be here.

Paula M_18

They give mom a shower, play cards with her, and do tasks around the house that she needs to be done. I like that they're easy to schedule with, to make changes to a schedule, and every single person that was hired is well-trained and very compassionate.

Jessica J

My mother really likes the aid she has now, and the agency has given the clients a little Christmas gift and for Mother's Day. If anything that needs to be improved is the consistency of caregivers.

Pam T_8

We have a wonderful caregiver and she is the best. We are really lucky that we have her. We went through a few, and she clicked with my mom. I think they are always reaching out and keeping track that we are happy and satisfied with their services.

Gary E_10

They have made a positive experience by doing what I want them to do and showing up on time. I like that they are very cooperative and informative.

Lori T_5

They provided companionship care, and they were attentive to the client. I liked that they had good communication and they were reliable.

Kathy "

They are reliable and quality people. They have quality caregivers, any concern they answer right away.

Michael W_36

They were flexible. They responded on time.

Diane F_18

They have helped her by providing good quality aids to help her out. They have been very consistent in the care they give, and Delores feels very comfortable with them. I like that they listen to me, and they are very empathetic.

Daren F

They were only here for a week. They need more consistency.

Brenda D_10

The provider has helped me the most by giving me a piece of mind and knowing that someone genuinely cares for her. I like that the agency is reliable and Barbara loves the girls that come.

Anonymous_3608

They do what I want them to do. They are handy.

Provider Response

_3

They helped with our two animals. They do a great job with our family members.

Valerie A_4

They have improved the quality of her life. They help with physical therapy exercises. I like the regular caregivers. They have been personable and friendly. They meet the needs for my mom. The sub caregivers don't always follow the care plan. I could call and say if we didn't like the caregiver.

Jane A_4

I was able to go back to work. They are willing to do what is needed to be done.

Judith S_12

They come at night so I can sleep. I would like to see them improve on their cost.

Pat L_16

My dad is happy with the services. I would recommend them because they are timely and flexible.

Laura G_14

They did not need too much care. Communication and organization were very detailed. The care that they had, when they came into the home and the communication were very well done.

BenjaminR

Unorganized company. The billing was always wrong and we never had a consistent caregiver. The billing department was rude and not knowledgeable. The person I talked to blamed others for the errors every time. Blaming others was the only consistency with this company. When I called the office for anything I had to explain why I was calling multiple times. I asked to leave a voicemail and was told they don’t have voicemail. Maybe time to upgrade technology.

Anonymous_7033

They helped the most with housework. I liked that they did work with us if we needed something. The client really didn't want people she didn't know coming in the home, that was apart of the problem with replacements.

Ellen K_7

They could have been available when I needed help. I thought the caregiver was very kind to my husband and very helpful to me.

Julie L_9

The agency has been able to fill in and provide coverage for when I have an emergency situation. I like that the agency has on call staff available and flexibility in the shifts.

Michael B_48

We appreciate the interaction of the home aide and that she engages with my mom. I would recommend the care.

James T_19

We only see them twice a week, so it is not a huge impact. I like that they are flexible, and I like who they matched her up with.

Sandra P_9

They helped him the most by providing companionship. I liked that they could help us at the moment that there were difficulties.

Bruce B_22

They do a good job with showing up when they need to be there. I like that they keep me up to date on what's going on.

Alexis D

They kept him safe at home. I like that they are always very prompt schedulers.

Anonymous_6561

It has impacted it for sure, but not in a good way. Their quality and depth of caregivers should improve.

Virginia C_14

They made things positive by having a wonderful caregiver. I like that they have a replacement if someone is sick.

Sue G_12

My mom would not have accepted anybody. Paris came in and gave mom a bath and they hit off. I liked that we used them for baths and Paris was very wonderful.

Nathan H_2

Interactions with the home health aide has made his experience positive. I like that they have been responsive.

Jaymie S

The provider kept the client entertained. The pricing could be lowered.

Jodi H_1

They are keeping my parents in their home and independent. They are professional and respond in a timely manner. Their billing is concise and easy to process. The techs are hard workers.

Mark M_25

She only has the services 2 days a weeks and I get to live on those 2 days. They do what they are supposed to do and they do it well.

Leslie B_9

HomeWell Care Services has made my experience positive by listening to me. I like HomeWell Care Services because they are attentive with scheduling.

Andy G_3

There are constant phone calls They've done everything we've asked.

Margaret H_14

The provider is a great help with the family I like this agency because my mom likes the caregiver and she does what my mom needs.

Gloria M_13

The caregivers take care of her personal hygiene. They have good processes and it can be a little work to just match the right person to the need, but I think they do a pretty good job.

Gretchen A_1

They take care of the apartment as well as me all the time. They have very efficient workers.

Janet G_15

It has made all the difference in the world for me because the caregiver helps me with things that I cannot do. I like the person who is sent to me and also the fact that the agency stays in contact with us. We also like the ease of paying.

Tammy C_2

We're able to go to work and I know my dad's well taken care of. I like that they have fantastic communication, and everyone is super nice.

Anonymous_5718

The caregiver is part of the family and she is very knowledgeable. The service person that they have is fantastic.

Doug G_5

It's not the caregivers who are the problem. My mother chooses to sleep more than allowing the caregivers to assist her. The caregivers help the most with assisting with daily activities. I like that they provide me daily reports on my mother's care and they provide quality individuals who assist in helping her.

Amy S_14

They put her first and do what it takes to take care of her. They really seem to have her care at heart.

Mike E_4

They give me one less thing to worry about. They are reliable.

Walter T_1

A lot of things that I would have to do on my own they do for me that the client really needs. They have a good administrative format. The personnel are also great.

Scott D_6

We had them come out weekly and they were indispensable. They were incredible people, from management to the caregivers.

Anonymous_5306

They communicate well and they listen. If there is an issue, they fix it. The training of the caregivers could improve.

Barbara B_41

She is in a nursing home now because we couldn't find care after they dropped us. The care my mom received was good, but I don't like they dropped us.

Anonymous_5171

They have provided a consistent caregiver for my mom. Once we got the bugs worked out it has been fine.

Janet M_19

They made sure that my mom was comfortable. I like the online portal.

Carl E_4

Their services help Betty and it gives me more free time to do chores and errands. They're easy to work with and they've provided good caregivers.

Allen H_2

I like that they make my breakfast every morning. I like the people that they have in their agency.

Harold F_2

She comes a few times a week and it really saves us. It gives us a break from doing the things around the house. They have prompt service and timing. They do the job thoroughly. I am satisfied.

Alton H

They were always there. They kept Alton company. I like that I felt like I could trust whoever came to my home to help.

Provider Response

Janet H_19

Marcia has been pleased. They are wonderful people. They always keep me up to date. I like that they have been excellent to work with me from afar.

Stephanie C_6

With Claudia, it's been excellent. She gets things done and does things for mom. It's pretty early into the care and we had a rough start. There were unvaccinated people and a broken arm. We finally have a lovely woman, Claudia, but she's leaving at the end of July.

Jane B_17

It is terrific, taking a few hours of cleaning from us each week. We can have as many or as few hours as we want, they are flexible.

Anonymous_4178

Some don't do anything extra. They do just as much as they have too. They could all have the same training. They don't all follow through on the same thing.

Norma B_3

They assisted him to the bathroom and made sure that he didn't fall. He had dementia, so anything that they understood was through me. I liked the caregiver that came out and took care of him.

Susan L_24

It's taken a huge strain off of us from having to be there all of the time. They have been so helpful and have gotten us somebody every time we've needed someone.

Vanessa B_1

They make my life easier because they give me peace of mind since my sister in law lives far away and she has some physical and mental disabilities that she needs care for. I would recommend these services because they are just amazing. The caregivers and staff are absolutely wonderful.

Katy C

The services have given her companionship. They can improve the number of qualified caregivers.

Nancy H_21

Having them in general helps, they help me with my housekeeping. If the caregiver can't come someone else will come in their place.

Provider Response

Ed R_3

They have helped me by providing quality caregivers when we need it. I like that they have done everything we have asked of them. They provide us good caregivers.

Anonymous_3592

They need to be more alert and pay attention to what needs to be done. They can provide more training for their caregivers.

Jennifer D_11

They provide caregivers that allow my mother to stay in home, and allow her flexibility. One of the best things is that they commit to covering the shifts, even management will cover if they need to.

LeeAnn M

They were on time and responsive to my moms needs. I recommend them only if someone is able to pay out of pocket. It's expensive. They are excellent though.

Tracy P

HomeWell Care Services assisted with the care of my husband after he was in a serious accident. They asked detailed questions about my husband’s needs and requirements. They explained they’re services very clearly and the caregiver that worked with my husband was very responsive and attentive to his needs. They were wonderful and I would recommend them to anyone needing care.

Georgia H_2

I don't know what I would do without it. I love how neat my house always is. They seem to know what I need. I am told up front about things they can and cannot do like not being able to clip my toe nails because I'm a diabetic or sort out my medicine. My caregivers are comfortable and know how to be at home in your home.

Anonymous_4339

They provide care for my mom. I like dealing with the schedulers. They are really nice and it is not a problem to switch caregivers if needed.

Provider Response

Terrence "Terry" M

They are very helpful to me. I am very satisfied with their services.

Provider Response

Dorothy "Jeanie" B

They made my life a dream by making everything easy for me. They were amazing. The people were what I liked the most.

Provider Response

Kathleen K_4

He was just getting used to them. They were always here on time.

Bonnie Miller

This care service, Home Well, has done a fantastic job in helping to taking care of my husband for the last year and one half. I have aids in my home three times a week. The professionals that I am lucky enough to have are very competent as well as caring toward my husband. As his wife and caretaker in training they are also very thoughtful of my concerns and needs. These ladies have become a part of my family. They are always on time and if someone cannot make it for there shift the HomeWell management always provides an appropriate substitute. Home Well has become my right hand!

Provider Response

Kym K

We didn't have a huge need. It felt like an extra thing we were doing having them here. We were very happy with the services. They were really short-staffed at the time we had the need, and they went above and beyond to find us someone, and they followed up. They were on top of things. They really escalated things internally, so they could make sure they could get someone to help us. Someone would randomly stop by, and we were able to talk to a person. I felt like they really cared about our family. I felt like it was very personal care.

Jonathan Z

The patient is more recovered and now able to take care of her needs on her own. Whenever there was a problem, I could call the administration, and they were able to solve any problems that happened. Out of the three agencies we used, HomeWell was the best.

Provider Response

Hanson "

They did pretty well and did things the way they should be done. The impact for me is from the one person working for me 3 days a week. I couldn't ask for any better. I do recommend them especially the caregiver I have now. I went through 3 or 4 different girls and had to send them home but I like the one I have now. She does things the way I like.

Provider Response

Bob D_6

They are here to take care of her needs. I can't do anything without someone here. They are professional, and if someone can't come, they get someone else immediately to come out here.

Provider Response

Vivian B_6

Basically, they keep her morale up, especially with the virus now, she has not had too much outside contact. She has had the companionship and had help with her daily actives. They have been very cooperative with communicating with the case manager and the scheduler and keeping me aware of the caregivers assigned.

Provider Response

Cathy W_8

They are patient because I move slow, let me out of the shower, and help me around. I have a very nice helper who comes here twice a week. I like how professional setting up the account was.

Provider Response

Robert

My wife is using HomeWell Care Services. So far, it's been very good. They're on time, they do the things they have to do, and they help around the house. If there's nothing going on with my wife at that time or if I happen to be sitting here, they'll be cleaning or doing something else. I've been very pleased with them. The cargivers have great attitudes. They really care about what they do.

Provider Response

Larry L_9

They are dependable. I haven't had a problem with any caregivers. They are flexible and there different types of coverage.

Provider Response

Shari S_1

It would be nice to have some help with my computer. I would like to see an improvement in the food provided.

Provider Response

Anonymous_3799

I didn't like the way we had to cancel services. They charged me for the full time even if I sent the caregiver home early. My husband liked the caregiver more than I did. She argued with me when she wanted to do things her own way.

Tim L_2

I like that they are very reasonable. I like that they were very timely.

Provider Response

Kathryn W_2

He is not able to drive anymore. His aides takes him to the places he needs to go like shopping and hair cuts. They get him out of the house which he likes to do. I would like to see more in depth reporting when I get a call. I like that they call me and let me know what is going on.

Provider Response

Mark/Michelle O

I think they're timely and pretty proactive. They have way too much turnover.

Provider Response

Trace C

They were calling me all the time for things that were unimportant. They need to stick to their commitments and not aggravate me about minuscule things.

Provider Response

Mark E_3

There are a lot of times that I expect them to tell us what to do, but it feels like we have to have a list of things for them to work on. They've been very proactive in reaching out to discuss my mother's needs.

Provider Response

Natalie I

One time when the power was off, she went over and flipped the breaker for me. The case manager did it for me. They are very responsive.

Ralph-in F

I could not do what home care does for him, and it relieves stress. They work with you so they can get the right person for the patient.

Ted and Aline S

She provides companionship for us. She is friendly and easy to talk to. The caregiver they sent is pleasant and easy to be around.

Becky G_4

I want them to come every day. It gives me a break. I feel very comfortable the days that they are here. I think the people are caring, work hard, and are flexible.

Rebecca C_2

It allowed us to stay at home a few extra days a week. They gave us the extra eyes needed. They were able to accommodate the various changes as time went on.

Julie F_3

I am able to go to work because of the care. They are extremely flexible with their scheduling and everyone has been very kind and responsive to my requests and adjustments.

Sherry M_9

My caregiver is able to anticipates my needs, and they are very professional. I like that. I like that they are willing to come and talk with me about about my needs.

Barb R

I couldn't have done it without them. My husband couldn't get up on his own, and they lifted him for me. I would say that the help I had was excellent.

Nicole R_1

They help her maintain her independence and keep her at home. They are very prompt, their staff is well trained, and they are very efficient in what they do.

Alan S_7

They have an aide come once a week, and it works out just fine. They are easy to work with.

David J_13

The services are for my mother, but it impacts my life, as well. Without the services, I would be completely out of my mind. They have corrected any errors made in the billing. They made attempts to explain any issues, and both aides have been with us since 2015. They have been very competent.

Jerry F_3

They get me out of bed and into a wheelchair with a Hoyer lift. They are reliable.

Anonymous_2445

Knowing that she is being taken care of takes the worrying off of me. I like that everyone I have worked with has been really good.

Anonymous_2542

They could be more flexible with their care. They are difficult to get help from for my mother.

Ken D_1

Before they were here, I had to spend 24 hours with my loved one. I now have time to go do things. If anything comes up, they seem to have enough people to handle any changes in the schedule, like if someone needs to take time off.

Mary761004

My parents had Home Well Senior Care. At first it was a little shaky, but it’s working out now. The girl was teachable, but she ended up quitting, and they started sending temporaries. I told them not to send any until they can find somebody regular that can work with people with dementia. They sent somebody else, and that person worked fine. They are on time. They get my parents dinner and lunch ready every day. They clean and take my dad places.

Donald38

They're very pleasant and accommodating. They have come through with everything that they promised. I've been with them for three and a half years. They had provided me with very competent caregivers. They're very accessible at all times, 24/7. I can almost say that they're like family. I have a very close relationship with them.

David.1

Homewell has always been good to me and they're really helpful. They're very accommodating when I call them. I've been using them for several years and I have no complaints at all. I have the best staff and she is a good help to me.

Ed V.

Homewell was really good. They were always with my mother-in-law before she passed away. They were very caring with her. The two people that came in really cared for my mother-in-law. I was very impressed with the things they did. We had them for about 6 weeks. They were able to help out with changing, bathing, lifting and doing things that are kind of hard for us to do. But we were able to do it with their help.

Tim in MO

I first learned of Homewell Senior Care through a website. I had been visiting my elderly Mom in Columbus, OH. Mom's health had been declining to the point where her physician told her she needed 24/7 health care if she wanted to stay in her home. She told me this late on a Friday afternoon as I was preparing to head back to MO on Sunday in less than 2 days. Lisa, co-owner of Homewell, was alerted of our needs through the website I was on. I discussed our needs with Lisa over the phone. Lisa came out to Mom's home herself to do an intake and needs assessment the same day! Mom and I were very impressed! Lisa was able to provide partial staffing by Sunday afternoon and got Mom's care ramped up to 24/7 by the early part of the next week. Mom needed assistance with housekeeping, dressing, bathing , toileting, meal preparation, companionship, transportation to doctors (and even to her square dancing clubs that she had danced in before her health worsened) and other needs. I knew it would take exceptionally compassionate and caring health care assistants for Mom. I know that if it were me, it would be a humbling realization to accept the fact that I needed somebody to assist me in the most personal of everyday things that I always took for granted. Lisa and her husband Ray have assembled an impressive team of home health care staff! They provided exceptional care for Mom. We entrusted them with the health and welfare of Mom...They did a wonderful job! I had 24/7 access to all levels of the management team at Homewell. If and as changes in Mom's care were needed, this access enabled Mom, myself , and the Homewell team to make the changes in her care seamlessly. When Mom's doctors would prescribe in home treatments such as physical and occupational therapy, Lisa seemed to have a never ending network of professionals in the fields of treatments needed. Lisa or a member of her staff would, with our blessing, make the necessary calls doing most of the legwork needed to obtain that care for Mom. The Homewell Senior Care team became part of our extended family. They became attached to Mom, and she to them. I entrusted the care of my mother to them. They "filled my shoes" so to speak, when I couldn't be out there to take care of Mom. I cannot ever repay them for the kind and compassionate care they provided to my Mother. The Homewell Senior Care team provided care from October 2012 through January 2014. We moved my Mom back to St. Louis in January 2014. Now she is real close to our family. She now lives in an assisted living community. One last note; i have a friend and his wife who have home health care businesses here where I live. I've learned through them that it is extremely difficult for them to find and keep good exceptional help. I applaud Homewell for meeting these challenges successfully I would not hesitate for a second to recommend Homewell Senior Care to anybody!.

Steve47

My wife was diagnosed with cancer and her condition changed dramatically where she had to go to a nursing home. We had Homewell Senior Care for about a week. What was good about Homewell is that they were able to take care of us pretty quickly and with the many changes because of my wife's changing status. I think I contacted them on Friday and they got someone out here for a couple of hours on Saturday and a couple of hours on Sunday. And then I found out she needed more and more care, so for the whole next week that followed, they will be out here close to 10 hours a day. For most part it was pretty good, but it was only a short time. They did a good job.

Lawrence14

I used a different agency in the past, and they were horrible. I decided to switch to HomeWell. I chose HomeWell because of their good service and good feedback when I was looking for other agencies online. The staff is always on time. They work with my uncle in a personalized plan according to his needs. They're good at following instructions. If there's any issues, they took care of it immediately. They went above and beyond in taking care of my uncle.

Cari3

I hired HomeWell for my mom, and she's 85 years old. Mom just loved Kathleen. She's always glad and grateful whenever Kathleen came in for work. Homewell was impeccable with their communications and with their work. They always keep in touch with me. They feel like family, and I've been very grateful having them in our lives.

Norma13

The caregivers were really great. They did little extra things for us. They're very caring to my husband. The management was responsive and on top of things.

Barb20

The caregivers were always on time. We were very satisfied with them. They were thorough and kind. I can't say enough good things about the management. They were just wonderful. They come by regularly to check on the caregivers. We had a good relationship with them. They're always attentive and make sure that we're satisfied.