The caregivers were caring and compassionate. They were willing to do whatever needed to be done and to tackle new activities. My only concern was the need to call me back in a timely manner about scheduling. Sometimes I needed to call to be sure.
Friends of the Family
Offers Home Care
10 Reviews
Call
(800) 973-1841
Reviews of Friends of the Family
Home Care Reviews for Friends of the Family
May 10, 2018
I am a past client of this provider
November 27, 2017
I am a past client of this provider
I received the finest, compassionate, and solid care following my rotator cuff surgery. The initial interview before the surgery was very thorough and reassuring. There was a second meeting prior to surgery so I could meet my caretaker. I highly recommend Friends of the Family. Wonderful!
November 16, 2017
I am a current client of this provider
I have been using Friends of the Family for three months now. My daughter found them for me. My caregivers help me in getting to bed at night and taking a shower in the morning. My caregivers are very efficient and do a good job. They just do everything you want them to do. Quite often, they're above and beyond. I would recommend them.
March 02, 2017
Other
I have been blessed by this company and staff and the wonderful care they give my mom. They also have been kind and compassionate with me as I navigate the role of caregiver. I have and will continue to recommend Friends of the Family to others. Thank you for building a caring company and sharing your gifts with the caregivers and those who they care for.
Provider Response
Thank you so much for entrusting the care of your loved one with Friends of the Family HHC. -Rebekah LaFontaine, owner
December 05, 2016
I am a past client of this provider
We hired Friends of the Family for my father-in-law for two weeks, and they did a good job. They came in, checked his mail, and did some house cleaning. The caregivers were compassionate and did a good job. He gave them good marks. The management did a good job and were committed to it. Everything was met according to the schedule they set up.
Provider Response
Eileen.. Thank you so much for the review. It is our desire to go above and beyond to meet the expectations of our clients and their families. If we can assist you in the future, please let us know.
March 15, 2016
I am a current client of this provider
Pleased with the care they have given my father, however, 2 times in 7 days the caregiver was a "no-show" and I had to wait until they could find a replacement, and once in that same week the caregiver was 45 minutes late, which made me late for work 3 days out of 7.
January 18, 2016
Other
Friends of the Family offers consistent solid care of my parents. They are dependable and caring. I have been pleased with their response to my parents challenging situation.
February 04, 2014
I am a current client of this provider
I was impressed by my very first contact with the company's patient advocate. She explained they have a social worker that partners with patient advocate during first meeting, or intake at patient's home, and they did. The social worker helps match the personality of the patient with the aide. They are the only agency I've worked with that also uses a telephony system--the aides must arrive with 5 min of shift, and call in to this system with their code on patient phones. If they don't, system sends alarm to agency and they jump into action to find someone to cover. Aides only get 3 times to be late before let go. They also must call when leaving, again on patient phone. This stops the aides from "cheating" on their worksheets for billing. When calling for checkout, they also have to enter codes for tasks done that day, as well as write notes in binder (much like nurses notes) about same. My experience at other agencies is aides who repeatedly arrive late, and leave early sometimes billing for days aides never even showed up, but agency is unaware. It's fraud. I'm very happy with Friends of the Family!
May 22, 2013
I am a current client of this provider
I've been working with Friends of the Family for about two months now. But we're in the midst of changing agencies because we've had some disagreements with them about costs.
March 21, 2013
I am a current client of this provider
We chose Friends of the Family for the main reason that they have services for care that would only come out for an hour. The caregiver is wonderful. She and my mother absolutely love each other, basically. The caregiver basically looks at my Mom like she was her own mother while my mom loves her like a daughter and it's really nice. I cannot say anything bad about the company. The caregiver and my mom get along great and it's wonderful that they have bonded very well.
About Friends of the Family
Friends of the Family was founded by Geoff Scott, a surgical nurse, in memory of his grandmother.
Our company's goal is to provide superb, compassionate, dependable and affordable in-home care for peace of mind for our patients as well as for their families.
Our phones are answered by our own staff 24/7--including weekends and holidays--to address any situation, and we guarantee that all scheduled shifts will begin on time. What sets Friends of the Family apart from other home health care companies is our dedication to go above and beyond in every aspect of care and service. We go to the hospital upon admission or shortly afterwards to personally coordinate care between doctors, nursing staff, social workers and the family. Our services do not stop at personal care; we also leave the patient with a sparkling clean house.
- Prevent early institution of a loved one "“ respite care for family members
- Assist with tasks of daily living "“ bathing, incontinence care, meal preparation, housekeeping, shopping, transportation, pet care,....
- Dementia/Alzheimer's "“ companionship and mental stimulation wandering/injury monitoring
- Medical equipment "“ alarms, beds, shower chairs,...
- Hourly/24 hour care
- Check-in/monitoring-blood pressure and sugar monitoring
- Post-surgical care "“ wound care, dressing changes, medication dispensing, catheter care, ...
Our mission is to provide assisted living services with integrity and honesty.
Caregiver Information
Caregiver Skills Include:
Ethics, Patient Transfers, Grief Issues, Family Communication, Transition Issues, Communicating with Dementia Patients
Caregivers employed, bonded and insured: Yes Caregivers available 24 hours a day: Yes Available to assisted living facility: Yes RN on Staff: Yes Home Health (Medical) Care: Yes
