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Reviews of Right at Home Cleveland Southwest
Home Care Reviews for Right at Home Cleveland Southwest
January 20, 2020
I am a current client of this provider
December 13, 2019
I am a current client of this provider
They make sure that she takes her medication, and they do light housekeeping. That's been helpful to her.
I don't feel like they're outstanding. They have improved. I've had some turnover with caregivers before, but that's gotten better.
November 20, 2019
I am a current client of this provider
They gave him the help that he needed. They brought in people who were very good with my dad. I have commended them on how good the care was. The people that they had actually put my mind at ease when I went to work. I have no problem with this.
The one thing that very much impressed me was if someone couldn't be here the person in the office would come here and explain to me what was going on and someone would come in and fill in for them.
October 08, 2019
I am a current client of this provider
The agency should be clear on what the caregivers should and shouldn't do. The caregivers don't always know what they should do for us, but they are helpful.
Some of the caregivers are pretty good, and others are very good. Some of them should stay off of their cell phones.
September 06, 2019
I am a current client of this provider
I don't really have anything that I see that would need to be changed. They are very accommodating if hours change.
They are willing to work with you. My mother's care times have been changing, and they have been very accommodating.
August 21, 2019
I am a past client of this provider
The caregivers were competent and tried so hard, and checked on my mom for medical things.
The agency bent over backwards to try accommodating my mother and her needs. They were reliable and went above and beyond. I'd have them again if my mother would cooperate.
July 19, 2019
I am a current client of this provider
They are doing great. They make it easier on me by coming to cover the days I need.
I would recommend them because they are really good about covering when I need them.
June 13, 2019
I am a current client of this provider
It allows me to go back to work.
We had one person do all of the service. She has worked here very well. I like the quality of the caregiver.
May 22, 2019
I am a current client of this provider
I know that someone is with my husband when I need to go out and leave the house. They also do light housekeeping, which helps out.
I'm happy with the caregivers that they have sent us.
March 15, 2019
I am a past client of this provider
It was very good for both of us because the caregivers were very helpful.
They were very flexible.
March 11, 2019
I am a current client of this provider
I am disappointed. I am only hanging on to this company because of the current caregiver that I have. I need them to follow my orders to a T. If they can't fold the towels the way I say, I can't expect them to help my husband balance work outs. I need local people that don't smoke and are mature that care about my husband.
They don't train anybody. I have to train them. I want them to send aides that respect my authority over my husband. They draw their own conclusions and ask if I'm seeing a counselor. There is a girl that comes and is more interested in my home decor. My husband needs help balancing and while they are helping my husband they are doing his work outs. I am sick and tired of training babies who don't have common sense. I am not 100% pleased.
Provider Response
Your concerns are important and we use it to continue to improve our care processes and services. Right at Home Cleveland SW prides itself on hiring qualified, caring staff members whose number one concern is our clients. All caregivers working this case have received Dementia Live training, in addition to obtaining the required continuing education hours that is an annual requirement for all our staff. We also make an effort to match caregiver skillsets/compatibility with client needs, such as ones who smoke and do not smoke. We take all comments seriously and always welcome constructive criticism to inform us on how we can provide better service. We are committed to providing the highest quality of care in a family-oriented environment, as well as continuous improvement in everything we do. We appreciate this opportunity to strengthen our organization. Thank you, Donn Owner – Right at Home Cleveland SW.
February 19, 2019
I am a past client of this provider
They helped me tremendously. They made sure that my dad got everything he needed, such as doctor's appointments.
Every time I needed something, they always came through. My dad loved them.
January 18, 2019
I am a past client of this provider
They took him to a restaurant he liked, and helped around the house.
They had capable people come out to care for my dad.
December 14, 2018
I am a current client of this provider
We have had other companies that just didn't work out, but we have been completely satisfied with my aide. My husband thought he would never want anyone to take care of him, but he loves her.
December 08, 2018
I am a current client of this provider
They are always able to help immediately if I have an immediate need.
There was one time when I had an emergency and needed immediate help. I could not move because I could not bear weight on one foot. The person who was supervising the home health aides at the time dropped everything and immediately helped me. She borrowed a wheelchair from a senior center and came and took me to the emergency room and she stayed with me until my sister was able to take over.
November 19, 2018
I am a past client of this provider
It was a big relief to have someone to provide the care so my husband could have a break.
The young woman who signed me up for the services was very involved in picking the right person for me. She learned about me and spent time with my husband and me to know exactly what type of care I needed.
November 07, 2018
I am a current client of this provider
I'm a slob and I need someone to pick up behind me. They help the most by keeping the house clean and doing my laundry.
I'm very satisfied with the service I have now. The person who cleans my house does a super job.
October 18, 2018
I am a past client of this provider
They were just there for my peace of mind. I wouldn't have made it without the help they provided.
I would say I did not use them for the reason I hired them. It was just nice to have someone else in the house when I was showering just in case I needed the help from them.
October 11, 2018
I am a current client of this provider
They help me in all aspects. I am in a wheelchair, so they do almost everything.
They are very good and dependable.
September 13, 2018
I am a past client of this provider
She did my floors every time she came, because I couldn't stand my floors.
They are very polite, the gentleman who interviewed me to begin with was very pleasant and explained things very well. The caregiver listed as a home companion was lovely.
August 10, 2018
I am a current client of this provider
The company meets my needs and does what needs to be done.
The company listens to me and tries to meet my needs.
July 19, 2018
I am a current client of this provider
I have to have caregiver and I have to have help. They take me on my errands, which is very important.
I think they've done a good job and they do what they're supposed to do. I think they're the best agency I've used, so far.
June 20, 2018
I am a current client of this provider
They make life easier by keeping Lydia company and taking care of her.
They are willing to work with me whenever I need them.
June 06, 2018
I am a current client of this provider
My life has changed completely and they are helping me with that.
I think that they are very good. They understand what my needs are and they provide for them.
May 10, 2018
I am a current client of this provider
She's helped me get more exercise. Its been a really good thing for me.
I am getting very good care. She is a very good caregiver who knows what she is doing.
April 18, 2018
I am a current client of this provider
The utmost professionalism began with our first contact. Both management and staff respond immediately to questions, changes that are requested, and work diligently to assess client and match caregiver to the needs of loved one. I have received the most attentive care, support and information about my loved one's care.
March 07, 2018
I am a current client of this provider
The people running it care. They try to make everything fit. They work with me for my needs. I don't have a schedule and I'm kind of a last-minute, freestyle type of planner, and they've been very good and patient with me in trying to accommodate me. I like that their prices are a little better than some of the other companies. They cook and clean. They keep her company and do things with her. They make the house cleaner, so when I get home I don't have to do that stuff. Because they're there, I can get other things accomplished on my list so I can get ready to sell my house.
February 16, 2018
I am a current client of this provider
So far it's been pretty good. We don't have any complaints. They've cooperated with us very nicely. Their services have made quite a difference since we can't do the things we used to be able to.
October 30, 2017
I am a past client of this provider
Right at Home was caring and provided good service. Right at Home made life easier by providing their service for us. It was a trying time.
September 08, 2017
I am a current client of this provider
Right at Home is very conscientious. They have selected a care provider that is attentive and has foresight in their observations and reporting to family. Right at Home has stepped in in crisis and has been aware of changes in circumstances.
July 25, 2017
I am a current client of this provider
Right at Home is very well-organized. The caregiver is conscientious, and before he leaves his house he puts a level on his name tag. The services are going to help both of my parents because my father is too tired to take care of my mother.
July 12, 2017
I am a current client of this provider
Right at Home is efficient. They listen to your needs and program their care around your requirements. Right at Home makes sure that my husband is exercising, eating, and drinking while I'm at work.
June 30, 2017
I am a current client of this provider
Right at Home is excellent. They are very caring people, and the aides are great. Right at Home has made life better for me because they are kind and respectful, and treat me like a real human being.
April 25, 2017
I am a current client of this provider
I love my caregiver from Right at Home. I would recommend her because she is so helpful. My caregiver from Right at Home is very helpful. She drives me where I want to go and does some of my cleaning around the house.
April 18, 2017
I am a current client of this provider
Donn, owner of Right at Home Cleveland SW and Kristin, staffing coordinator of Right at Home Cleveland SW both have been wonderful help to me, and both have gone far beyond the extra mile in taking care of my homemaking, shopping, health and transportation needs. The home health aides have done excellent work. Donn, Kristin, and the home health aides truly care about their clients.
About Right at Home Cleveland Southwest
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
