The caregiver takes the time to get to know me, she knows what I like to eat and how to be put in bed and taken out of bed.
They don't have enough aides to take care of me, so they need more hired aides.
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Reviews of Right at Home Cleveland Southwest
Home Care Reviews for Right at Home Cleveland Southwest
May 20, 2022
I am a current client of this provider
May 20, 2022
I am a current client of this provider
My parents are in their 90s so it's not easy for them. It makes it easier for me and my siblings though.
I like the person I'm working with - Niko. She is easy to get along with and really is workable. The girls I've had so far have been pretty good - there have only been a few my parents have disagreed with. I think I'm lucky.
April 22, 2022
I am a current client of this provider
They have made my life easier by being here and giving me conversation.
The first girl I had was studying to be a nurse and she didn't like to clean.
April 22, 2022
I am a current client of this provider
She helps me with so many things, I can't number them all.
I get good services from Right at Home.
April 04, 2022
I am a current client of this provider
They come on time and are accommodating.
They are polite.
March 01, 2022
I am a current client of this provider
They give us the same caregiver everyday.
I like that they are very friendly and that they can meet our needs.
February 02, 2022
I am a current client of this provider
I don't have to worry about her. I'm at work and can't assist her.
They care for my mom. All of them have been nice. Vanessa has been wonderful. She's all business and very friendly.
January 04, 2022
I am a current client of this provider
The agency could give me a permanent caregiver. They have been sending me new people a lot.
The agency is very good at communication and they answer all of my calls. They'll call me when somebody can't come in.
December 21, 2021
I am a current client of this provider
The service has been an enormous impact on our daily life.
I would recommend this agency because they try to provide the care needed.
November 01, 2021
I am a current client of this provider
They are essential, my mother loves her caregiver.
We like the consistency of the caregivers. The management is good.
October 04, 2021
I am a current client of this provider
They could hire better people - some of the people weren't very good. At the moment, everything is fine, but it was only the last three weeks that things have been good.
Certain things are very good, but lots of times the aides don't show up because they don't have anybody. I'd like them to call and that the scheduling was done better. Someone would just show up at the door.
August 03, 2021
I am a current client of this provider
It seems to be helping her out, she has dementia.
They need to have a better consistency.
July 26, 2021
I am a current client of this provider
I liked my past caregiver, but she is on leave because she had two knee replacements. I don't like this new caregiver at all. She came late and left early. Everything I tried to tell her, she already knew, and she seemed like a know-it-all.
I don't like the current caregiver they sent because she doesn't spend any time with me.
Provider Response
Thank you so much for your feedback. We are sorry you had a bad experience with one of our caregivers. We are committed to providing the highest quality of care possible to all our clients. Thanks to your willingness to communicate and discuss your concerns, we were able to provide a new caregiver that is currently meeting your expectations. Your valuable input will help us to provide continuous improvement in everything we do in the future. Thanks again !
July 16, 2021
I am a current client of this provider
There is not a whole lot they can do. It is all on me because I am handicapped. That is what holds me back.
They keep in touch. If there are changes they will let me know. I have had no problems really.
June 22, 2021
I am a current client of this provider
The agency is helpful by making any changes we need.
I like that they are willing to work with us when it comes to rescheduling and they are congenial.
June 17, 2021
I am a current client of this provider
They do everything I tell them to do, and they don't say no.
It's certainly a good company. They take care of me. They do everything I tell them to do.
June 11, 2021
I am a current client of this provider
She could vacuum the floor.
She should look around and see what needs to be done.
May 25, 2021
I am a past client of this provider
It was nice to have three hours in the afternoon to go shopping or do the things that I needed to do.
I would recommend them because I like the initial meeting and our caregiver, Michelle, was very subdued with him. I liked that. She would talk to him and they'd listen to music.
May 24, 2021
I am a current client of this provider
They've made my life easier by giving me a little bit of a break and some security knowing that my mother is okay.
I would tell a friend that Don is very easy to talk to. He's very friendly and cordial.
May 06, 2021
I am a current client of this provider
They are there to provide support and peace of mind for me.
They should encourage him to shower and help him with that more.
April 13, 2021
I am a past client of this provider
We only used them a couple of times before we fired her.
They should make sure that the caregivers are doing what they are hired to do.
February 19, 2021
I am a current client of this provider
My mom really needs the services and they provide a great set up.
They are very thorough, they asked us a lot questions about the client to get to know her.
February 08, 2021
I am a past client of this provider
It provided me a ride to where I needed to go.
The girl who picked me up and took me was so funny and we had so fun.
February 02, 2021
I am a current client of this provider
Well if I've got some laundry done they'll fold them and put it away. If the laundry's dirty they'll wash it and put it away. They do the dishes.
They show up, they work hard, I have no problem with that. They do what I ask them to do. They can also think outside the box.
December 14, 2020
I am a current client of this provider
They are here and show up. The caregiver that is here is great. She is on time all the time and does a great job.
Someone is always here.
November 09, 2020
I am a past client of this provider
It gave me some freedom to run errands and do some other things.
They were very kind and easy to work with.
October 16, 2020
I am a current client of this provider
They make sure I'm safe. They help me get dressed and do the housekeeping stuff I can't do.
Their office staff needs to communicate with their clients and caregivers.
September 09, 2020
I am a current client of this provider
I am able to get out for a few hours.
They are nice an easy to work with.
August 06, 2020
I am a current client of this provider
The times seems so fast when they come over. It is a pleasant visit.
They are caring and it seems like they are always trying to help you with everything you need.
March 11, 2020
I am a current client of this provider
One aide was done with the work within an hour. I want them to take up the whole two hours so they don't just sit around.
The lady that is supposed to be coming had a biopsy, so she couldn't come. Because she couldn't come, the lady in the office has been coming. She has been doing very good.
February 21, 2020
I am a current client of this provider
It's given the family a break.
The owner was up front and gave us a lot of information.
February 06, 2020
I am a past client of this provider
Mom was limited. Another person benefited her. It helped her make sure she was up in the morning and to make sure she was on target with her blood sugar. Mom could check that, but she would forget too.
I like the fact that the management was excellent and persistent in finding a good match.
December 13, 2019
I am a current client of this provider
They make sure that she takes her medication, and they do light housekeeping. That's been helpful to her.
I don't feel like they're outstanding. They have improved. I've had some turnover with caregivers before, but that's gotten better.
November 20, 2019
I am a current client of this provider
They gave him the help that he needed. They brought in people who were very good with my dad. I have commended them on how good the care was. The people that they had actually put my mind at ease when I went to work. I have no problem with this.
The one thing that very much impressed me was if someone couldn't be here the person in the office would come here and explain to me what was going on and someone would come in and fill in for them.
October 08, 2019
I am a current client of this provider
The agency should be clear on what the caregivers should and shouldn't do. The caregivers don't always know what they should do for us, but they are helpful.
Some of the caregivers are pretty good, and others are very good. Some of them should stay off of their cell phones.
September 06, 2019
I am a current client of this provider
I don't really have anything that I see that would need to be changed. They are very accommodating if hours change.
They are willing to work with you. My mother's care times have been changing, and they have been very accommodating.
August 21, 2019
I am a past client of this provider
The caregivers were competent and tried so hard, and checked on my mom for medical things.
The agency bent over backwards to try accommodating my mother and her needs. They were reliable and went above and beyond. I'd have them again if my mother would cooperate.
July 19, 2019
I am a current client of this provider
They are doing great. They make it easier on me by coming to cover the days I need.
I would recommend them because they are really good about covering when I need them.
June 13, 2019
I am a current client of this provider
It allows me to go back to work.
We had one person do all of the service. She has worked here very well. I like the quality of the caregiver.
May 22, 2019
I am a current client of this provider
I know that someone is with my husband when I need to go out and leave the house. They also do light housekeeping, which helps out.
I'm happy with the caregivers that they have sent us.
March 15, 2019
I am a past client of this provider
It was very good for both of us because the caregivers were very helpful.
They were very flexible.
March 11, 2019
I am a current client of this provider
I am disappointed. I am only hanging on to this company because of the current caregiver that I have. I need them to follow my orders to a T. If they can't fold the towels the way I say, I can't expect them to help my husband balance work outs. I need local people that don't smoke and are mature that care about my husband.
They don't train anybody. I have to train them. I want them to send aides that respect my authority over my husband. They draw their own conclusions and ask if I'm seeing a counselor. There is a girl that comes and is more interested in my home decor. My husband needs help balancing and while they are helping my husband they are doing his work outs. I am sick and tired of training babies who don't have common sense. I am not 100% pleased.
Provider Response
Your concerns are important and we use it to continue to improve our care processes and services. Right at Home Cleveland SW prides itself on hiring qualified, caring staff members whose number one concern is our clients. All caregivers working this case have received Dementia Live training, in addition to obtaining the required continuing education hours that is an annual requirement for all our staff. We also make an effort to match caregiver skillsets/compatibility with client needs, such as ones who smoke and do not smoke. We take all comments seriously and always welcome constructive criticism to inform us on how we can provide better service. We are committed to providing the highest quality of care in a family-oriented environment, as well as continuous improvement in everything we do. We appreciate this opportunity to strengthen our organization. Thank you, Donn Owner – Right at Home Cleveland SW.
February 19, 2019
I am a past client of this provider
They helped me tremendously. They made sure that my dad got everything he needed, such as doctor's appointments.
Every time I needed something, they always came through. My dad loved them.
January 18, 2019
I am a past client of this provider
They took him to a restaurant he liked, and helped around the house.
They had capable people come out to care for my dad.
December 14, 2018
I am a current client of this provider
We have had other companies that just didn't work out, but we have been completely satisfied with my aide. My husband thought he would never want anyone to take care of him, but he loves her.
December 08, 2018
I am a current client of this provider
They are always able to help immediately if I have an immediate need.
There was one time when I had an emergency and needed immediate help. I could not move because I could not bear weight on one foot. The person who was supervising the home health aides at the time dropped everything and immediately helped me. She borrowed a wheelchair from a senior center and came and took me to the emergency room and she stayed with me until my sister was able to take over.
November 19, 2018
I am a past client of this provider
It was a big relief to have someone to provide the care so my husband could have a break.
The young woman who signed me up for the services was very involved in picking the right person for me. She learned about me and spent time with my husband and me to know exactly what type of care I needed.
November 07, 2018
I am a current client of this provider
I'm a slob and I need someone to pick up behind me. They help the most by keeping the house clean and doing my laundry.
I'm very satisfied with the service I have now. The person who cleans my house does a super job.
October 18, 2018
I am a past client of this provider
They were just there for my peace of mind. I wouldn't have made it without the help they provided.
I would say I did not use them for the reason I hired them. It was just nice to have someone else in the house when I was showering just in case I needed the help from them.
October 11, 2018
I am a current client of this provider
They help me in all aspects. I am in a wheelchair, so they do almost everything.
They are very good and dependable.
September 13, 2018
I am a past client of this provider
She did my floors every time she came, because I couldn't stand my floors.
They are very polite, the gentleman who interviewed me to begin with was very pleasant and explained things very well. The caregiver listed as a home companion was lovely.
August 10, 2018
I am a current client of this provider
The company meets my needs and does what needs to be done.
The company listens to me and tries to meet my needs.
July 19, 2018
I am a current client of this provider
I have to have caregiver and I have to have help. They take me on my errands, which is very important.
I think they've done a good job and they do what they're supposed to do. I think they're the best agency I've used, so far.
June 20, 2018
I am a current client of this provider
They make life easier by keeping Lydia company and taking care of her.
They are willing to work with me whenever I need them.
June 06, 2018
I am a current client of this provider
My life has changed completely and they are helping me with that.
I think that they are very good. They understand what my needs are and they provide for them.
May 10, 2018
I am a current client of this provider
She's helped me get more exercise. Its been a really good thing for me.
I am getting very good care. She is a very good caregiver who knows what she is doing.
April 18, 2018
I am a current client of this provider
The utmost professionalism began with our first contact. Both management and staff respond immediately to questions, changes that are requested, and work diligently to assess client and match caregiver to the needs of loved one. I have received the most attentive care, support and information about my loved one's care.
March 07, 2018
I am a current client of this provider
The people running it care. They try to make everything fit. They work with me for my needs. I don't have a schedule and I'm kind of a last-minute, freestyle type of planner, and they've been very good and patient with me in trying to accommodate me. I like that their prices are a little better than some of the other companies. They cook and clean. They keep her company and do things with her. They make the house cleaner, so when I get home I don't have to do that stuff. Because they're there, I can get other things accomplished on my list so I can get ready to sell my house.
February 16, 2018
I am a current client of this provider
So far it's been pretty good. We don't have any complaints. They've cooperated with us very nicely. Their services have made quite a difference since we can't do the things we used to be able to.
October 30, 2017
I am a past client of this provider
Right at Home was caring and provided good service. Right at Home made life easier by providing their service for us. It was a trying time.
September 08, 2017
I am a current client of this provider
Right at Home is very conscientious. They have selected a care provider that is attentive and has foresight in their observations and reporting to family. Right at Home has stepped in in crisis and has been aware of changes in circumstances.
July 25, 2017
I am a current client of this provider
Right at Home is very well-organized. The caregiver is conscientious, and before he leaves his house he puts a level on his name tag. The services are going to help both of my parents because my father is too tired to take care of my mother.
July 12, 2017
I am a current client of this provider
Right at Home is efficient. They listen to your needs and program their care around your requirements. Right at Home makes sure that my husband is exercising, eating, and drinking while I'm at work.
June 30, 2017
I am a current client of this provider
Right at Home is excellent. They are very caring people, and the aides are great. Right at Home has made life better for me because they are kind and respectful, and treat me like a real human being.
April 25, 2017
I am a current client of this provider
I love my caregiver from Right at Home. I would recommend her because she is so helpful. My caregiver from Right at Home is very helpful. She drives me where I want to go and does some of my cleaning around the house.
April 18, 2017
I am a current client of this provider
Donn, owner of Right at Home Cleveland SW and Kristin, staffing coordinator of Right at Home Cleveland SW both have been wonderful help to me, and both have gone far beyond the extra mile in taking care of my homemaking, shopping, health and transportation needs. The home health aides have done excellent work. Donn, Kristin, and the home health aides truly care about their clients.
About Right at Home Cleveland Southwest
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
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