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Right at Home Charlotte and Lake Norman

13801 Reese Blvd W, Huntersville, NC 28078

(704) 387-5659

Verified Partner

4.39

(158 reviews)

Offers Home Care
Top rated on Caring.com

2018, 2019

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Reviews of Right at Home Charlotte and Lake Norman in Huntersville, North Carolina

4.39

(158 reviews)

    Top rated on Caring.com

    2018, 2019

    Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    RuthT

    5

    May 24, 2024

    I am a current client of this provider

    The caregiver assists with errands, medical appointments, groceries, laundry and meal prep. My caregiver, Catherine, is simply wonderful. She is eager to please and does a beautiful job helping me with all of my needs. The office staff are always very friendly and I appreciate their help.

    Ruth T_11

    5

    May 20, 2024

    I am a current client of this provider

    Kathy is great. I had to change the caregiver once. They are very polite.

    Mary A_90

    5

    May 6, 2024

    I am a current client of this provider

    They are available to do anything I ask them to do. I like that they sent us a good person.

    Thomas S_27

    5

    April 3, 2024

    I am a current client of this provider

    My father can't do anything without a caretaker here. I like that they have great communication.

    Anonymous_1709715266

    5

    March 6, 2024

    I am a current client of this provider

    It has a great impact. They try to accommodate all of our needs. I like that they cover the hours I need.

    Vivian M_6

    5

    January 18, 2024

    I am a current client of this provider

    They have had a big impact on my life because of their consistency, and they have worked with me to get my husband's needs met. They make sure we get the right caregivers for the particular times that we need. I would recommend them because I like that they communicate with us to find out our needs and wants. They show up on the holidays, sometimes with gifts, too. They will work with us until we get the right caregiver for our needs.

    James B_58

    5

    January 8, 2024

    I am a current client of this provider

    It is necessary for me. They have helped the most with the house cleaning. I like their attention to detail.

    Cindy Mann

    5

    January 5, 2024

    I am a current client of this provider

    The caregivers have been very nice! They were responsive and prompt, although we had a wait a bit.

    Warren M_5

    4

    December 14, 2023

    I am a current client of this provider

    It's been an informative and interesting experience. I would revise that question, I would recommend them. They are really good.

    Micheline M

    5

    December 11, 2023

    I am a current client of this provider

    My wife and I depend on their care. They give good care.

    Natalie S_1

    4

    October 16, 2023

    I am a current client of this provider

    Some of the girls are a little unreliable so they need to improve on communicating about whether or not someone will show up.

    Deborah H_21

    5

    October 4, 2023

    I am a current client of this provider

    It gives me time to go and run errands. It gives my husband other stimulation. They are local, and they take care of everything for me.

    Gary S_26

    5

    September 18, 2023

    I am a current client of this provider

    I like that they keep on top of things. I would recommend them because they are very friendly.

    Mark B_33

    4

    September 7, 2023

    I am a current client of this provider

    The agency has helped out by providing nighttime care service for us. The people they sent were great, but we had two no-shows at times from the caregivers.

    Zoraida "

    5

    August 11, 2023

    I am a current client of this provider

    The services have helped by watching him and making sure everything is ok. I like that they are always here when I need something.

    Ronald W_4

    5

    August 11, 2023

    I am a current client of this provider

    They provided me with a male caregiver, which I requested. I like that they are very professional, timely, and efficient.

    Earl E_1

    5

    July 13, 2023

    I am a current client of this provider

    If it wasn't for them, we'd have a lot of problems. They are very easy to work with and understanding.

    Generoso R

    1

    July 6, 2023

    I am a current client of this provider

    It was very stressful. The agency could give their caregivers more training and act more professional.

    Marshall D_1

    5

    June 22, 2023

    I am a current client of this provider

    It makes it much better; it makes both of our lives better! The services take some of the pressure off and helps with some of the things we do not really know about. It is very good. They come in the morning, dress him, get him ready for the day, and take him to the bathroom. That help is good.

    William W_30

    4

    May 22, 2023

    I am a current client of this provider

    They help me take my treatments. I like that they are friendly.

    Anonymous_7395

    5

    May 18, 2023

    I am a current client of this provider

    They just give me the opportunity to work. I would like to see consistency with people calling out and replacing them.

    William L_21

    4

    May 5, 2023

    I am a current client of this provider

    The caregivers need to not sit around. They have been really helpful. Whenever I have had a complaint, they have worked to straighten it out.

    Cindy B_15

    5

    May 3, 2023

    I am a current client of this provider

    She helps out with things that she does and companionship with my dad. She interacts with him, and it makes a big deal having someone come in. She treats him like her own relative. I like that they were able to provide us with a good caregiver. She really helps us out.

    Jennifer B_31

    5

    April 24, 2023

    I am a current client of this provider

    The caregiver that they have provided is a good fit for my dad, and that consistency has also been good. I like the caregiver that we use. He has been amazing, and the communication is good, he always lets me know of updates on my dad and the consistency of billing and anytime I have had issues, they have been responsive.

    Richard K_26

    4

    April 5, 2023

    I am a current client of this provider

    They give me my medication and insulin. One thing I like about the services is that they are usually very prompt in their services.

    Provider Response

    Thanks so much for your review and trusting Right at Home.

    Joseph M_28

    5

    March 6, 2023

    I am a current client of this provider

    I appreciate them being here. They do an awesome job. They do anything I need.

    Suzanne G_11

    5

    March 2, 2023

    I am a current client of this provider

    All of the caregivers who have come have been very, very nice. I wish the caregivers would do things without being told; I feel bad having to ask them to do things.

    Virginia C_15

    5

    February 13, 2023

    I am a current client of this provider

    They have provided transportation. The aides are attentive.

    Judith S_11

    4

    February 6, 2023

    I am a current client of this provider

    Right now, I am only having my laundry done once a week. It is not a huge thing, but it is what I need to have done. I could probably do it if I had to. It is very convenient. I am living in a facility and I can get done what I need to get done.

    Anna L_5

    5

    February 2, 2023

    I am a current client of this provider

    I think they just give me peace of mind. They have good communication. They work with me and keep up with everything.

    William C_41

    5

    January 13, 2023

    I am a current client of this provider

    They let us make changes. They have been very professional and flexible when some of the needs changed.

    Hal A

    5

    December 8, 2022

    I am a current client of this provider

    I know he gets 3 meals a day and his medication. They are dependable, and they communicate if there is a problem. They are kind.

    Linda F_22

    3

    September 6, 2022

    I am a current client of this provider

    They have helped me file care notes and other things with the insurance company because we are still waiting for the long term care to kick in. I would be more likely to recommend them if they paid their workers more.

    Lucille M_3

    5

    August 2, 2022

    I am a current client of this provider

    They have been there for my mom. They have incredibly nice people.

    William C_42

    5

    July 20, 2022

    I am a current client of this provider

    They're there when I need them. They're very responsive if I need something or need information.

    Marc H

    5

    July 5, 2022

    I am a current client of this provider

    The caregivers that do a good job wash cloths and do other chores for him. I like that they have good staff.

    Raymon L

    4

    July 5, 2022

    I am a current client of this provider

    I feel that the agency has helped us the most by having caregivers who are familiar with Alzheimer's patients and can care for them. The caregiver that we had, in the beginning, was different but the caregiver we have now is good.

    Karen B_49

    4

    May 23, 2022

    I am a current client of this provider

    They give him medicine. I like that they are friendly.

    Anonymous_6102

    5

    May 18, 2022

    I am a current client of this provider

    They provide quality care. I like their attention to detail.

    Jill R_4

    4

    May 6, 2022

    I am a current client of this provider

    It's very important. When we did have a problem, the director listened and tried to change it. They've made improvement in the last month. I need more time to make sure it's going to stay.

    Anonymous_3518

    5

    April 20, 2022

    I am a current client of this provider

    They added to the quality of life for me. The care that they do is great, and they are consistent.

    Mary H_84

    3

    April 4, 2022

    I am a current client of this provider

    I would like them to lower the cost. I would like to see communication.

    Anonymous_5837

    4

    March 18, 2022

    I am a current client of this provider

    They send me a caregiver that helps me with everything in the house. She is super attentive and helps with everything from cleaning to cooking and more. Right at Home could contact the client when the aide has a scheduling conflict.

    Amber T_1

    5

    March 2, 2022

    I am a current client of this provider

    They have kept in very close contact with us, and they are very kind. They communicate very well and they are very professional.

    Sterling P

    5

    February 2, 2022

    I am a current client of this provider

    They check up on me all the time. They take care of me and do what are they are supposed to be doing.

    Dorothy B_21

    4

    January 25, 2022

    I am a current client of this provider

    They help by doing my laundry for me. I like the people. They are very nice and patient.

    Douglas L_3

    5

    January 13, 2022

    I am a current client of this provider

    It gives me a chance to get out the mornings she is here and helps my husband with his care. I would recommend Right at Home because the person assigned to us is on time and very kind.

    Anonymous_5621

    4

    January 4, 2022

    I am a past client of this provider

    There were times when the aides could have been more personal and engaging with mom. It was close by to us.

    Cary C_1

    5

    December 2, 2021

    I am a current client of this provider

    Once we got a set schedule my mother has done well with the caregiver, and her daily outlook has improved. They matched us with somebody that was very good with my mother, the first person did not and they fixed it, and they are thorough.

    Heather W_2

    5

    November 5, 2021

    I am a past client of this provider

    They took care of my dad when I couldn't. We liked pretty much everything. They communicated well, and they did a great job.

    Mary Jane K_2

    5

    November 5, 2021

    I am a current client of this provider

    They do laundry for me. They are great girls that work for the company.

    Lynn B_8

    4

    November 4, 2021

    I am a current client of this provider

    It allows us to get things done. I need more constant caregivers; some are great and others are not.

    Anonymous_5366

    3

    November 2, 2021

    I am a past client of this provider

    We looked for someone to help her with her day to day tasks. The nurse was released 2 hours into being there instead of the 4 hours she was supposed to stay once.

    Hattie R_1

    5

    October 15, 2021

    I am a current client of this provider

    They have always made sure I feel comfortable with my care. They have always provided me with quality care.

    Charles "_7

    3

    October 6, 2021

    I am a past client of this provider

    She was stubborn so to some degree she didn't want the services and as a result they gave a lazy attitude to the services. I think that some of the services we were being charged for were not being provided.

    Nicolas G

    5

    September 28, 2021

    I am a current client of this provider

    I only use them once a week, but they follow up and they make sure they know what needs to be. They have good communication and they are reliable.

    Debra S_8

    5

    September 22, 2021

    I am a past client of this provider

    They help her live still in independent living. They let me know about issues. I like that everyone was wonderful, and they are very helpful. The caregivers were nice to her.

    Sharon R_18

    5

    September 2, 2021

    I am a current client of this provider

    They have helped me with my husband. I like that they are very thorough.

    Anonymous_4459

    2

    July 21, 2021

    I am a current client of this provider

    They need more reliability. We need more relationships between the caregiver and client. They need to be enthusiastic.

    Jeff C_2

    4

    July 12, 2021

    I am a current client of this provider

    They had personal issues for a while. It took some time for the schedule to get worked out They are very good.

    Ann V_1

    5

    July 9, 2021

    I am a current client of this provider

    It is providing a service that he could not do for himself. It gets the work done. They are doing laundry for my dad, and dependable for doing it.

    Jane H_10

    5

    July 8, 2021

    I am a current client of this provider

    It hasn't made an impact on his daily life but they work well with what they've got. I have no complaints right now. So far they've been very nice and caring.

    Lory B

    5

    June 22, 2021

    I am a current client of this provider

    They provided the right caregiver. The hours work pretty well for us.

    William G_14

    4

    June 18, 2021

    I am a current client of this provider

    The caregivers could do a little more around the house. The company could have a quicker response.

    Syd F

    4

    May 24, 2021

    I am a current client of this provider

    They are doing a good job, but I would probably like to get out more in the sunshine if that was possible. I don't really have many complaints though. They have walked their talk.

    Brenda O_1

    4

    April 29, 2021

    I am a current client of this provider

    The agency is helpful by giving me some time alone to do some things. I sleep better at night. I like that they provide good quality of care. They give me free time and help me sleep.

    Anonymous_2651

    4

    April 21, 2021

    I am a current client of this provider

    They help me go to the bathroom and they check up on me. I would like the same person to help me at night and I need them to know my routine.

    Lawrence R_1

    5

    April 6, 2021

    I am a current client of this provider

    They help me with breakfast. I like that the caregivers are on time.

    Paula M_7

    5

    March 9, 2021

    I am a current client of this provider

    We've had them for help 24/7 with my mom for a long time. I enjoy working with their director. I like the fact that the majority of their aides are very nice and my mom has liked them.

    Monica D

    3

    March 9, 2021

    I am a current client of this provider

    They are only really there for 8 hours. I would like them to be communicative.

    John D_32

    3

    March 4, 2021

    I am a current client of this provider

    They could help clean up around my apartment. They could improve with assisting me with showering.

    John A_22

    4

    March 3, 2021

    I am a current client of this provider

    They could be more attentive to the client. They need better communication.

    David M_37

    5

    February 12, 2021

    I am a current client of this provider

    They give us a lot of flexibility. There are times when we're not available to take him places so they do that for us. The caregiver is very good, she is attentive. The people that set things up were very good. They spent time, they didn't rush us.

    Christopher S_2

    4

    February 12, 2021

    I am a current client of this provider

    She uses them for medication reminders so without them she wouldn't be taking the medication regularly. They could be more consistent with when they say they are going to come to the room. They are supposed to come between 9:00-9:45 but they sometimes show up at 7:00 and other times at 11:00.

    Lisa M_18

    5

    February 9, 2021

    I am a past client of this provider

    I'm not sure how I could have done so much and kept my job. They helped a lot. They had very good, excellent caregivers.

    Martha B_14

    4

    February 5, 2021

    I am a current client of this provider

    They have taken care of my cat for me. They are well trained and friendly. They do a good job.

    Barry B_5

    5

    January 20, 2021

    I am a past client of this provider

    The most helpful thing was having their support. The director came out with a nurse and they also were able to advise us to call hospice even if it meant they would not be giving care.

    Sophia M

    4

    January 8, 2021

    I am a current client of this provider

    They need to be more patient with her. Some will do extra things while others will just do the minimal. They could be more consistent with the staff. They have had some turn over which is hard for my mother.

    Provider Response

    Dear Sophia, As the new Director of Operations here at Right at Home Mooresville & Lake Norman, NC, my priority is to provide oversight to our caregivers and strive for optimal client experiences. We have recently hired a Caregiver Support Specialist, whose primary function is quality control in all aspects of the caregiver experience, including sourcing, on-boarding, training, auditing, side-by-side coaching, and discipline. Through these efforts, it is the goal of our agency to hire and retain the best caregivers and to offer quality in home care services to our clients. Sincerely, Sharon W.

    Takeema W

    1

    January 7, 2021

    I am a current client of this provider

    We only had to depend on them one time and they messed it up. It impacted us terribly. They are not very reliable. People show up but sometimes they do and they don't.

    Claudete M

    5

    December 22, 2020

    I am a past client of this provider

    I only had a person come for two days and she drove me to my appointment stayed at the hotel with me and drove me back home. I liked that they accommodated all my needs.

    Ellen G_7

    5

    December 17, 2020

    I am a current client of this provider

    They send friendly kind capable workers. I think the people truly care and are nice and friendly.

    Sarah P_3

    5

    December 4, 2020

    I am a current client of this provider

    My mom has dementia and the providers are really interactive with her so she hasn't forgotten more things. They communicate very well. They were very accommodating with everything I was asking for.

    Tony Y

    5

    November 6, 2020

    I am a current client of this provider

    They help my wife with the laundry and vacuuming. They are reliable.

    Anonymous_4233

    4

    November 6, 2020

    I am a current client of this provider

    She's very frail, so her ability to take her garbage out and get laundry done is limited. It helps me knowing she won't fall while doing that. Their communication and billing could improve. They need to mail me the invoice and not my mother. It took a long time to get that set up.

    Terri B_1

    2

    October 13, 2020

    I am a past client of this provider

    I needed someone that I could depend on. They have a high turner over in staff so they should pay their employees more so that they will stay.

    Provider Response

    Dear client – We sincerely appreciate your feedback. During the pandemic, we had to extra pre-cautions if a caregiver had temperatures/family members had symptoms, we had to make changes to caregiver team. We have great caregivers that have been with us for 4 years. We are one of the preferred employers in the home care giver in terms of satisfaction, benefits and pay.

    Michael G_17

    3

    October 13, 2020

    I am a current client of this provider

    I had put to dishes away in the correct places behind her. The caregiver doesn't come at the times that we agreed upon. My caregiver half vacuums around things and uses the Swiffer even when the thing keeps falling off because she won't put it on correctly. The mop head kept coming loose.

    Mary S_51

    5

    October 7, 2020

    I am a past client of this provider

    They were courteous and helpful and they respected him as a person. They were so awesome, they were so kind and thoughtful it was absolutely beautiful.

    Donna R_18

    4

    September 28, 2020

    I am a current client of this provider

    They send their workers that are most compatible with my mom. They could notify me when they fill a position.

    Bill B_16

    5

    September 24, 2020

    I am a current client of this provider

    The caregiver goes out of her way to help my husband and myself, it helps a lot. Everyone has been so helpful and kind. My caregiver is beyond exceptional.

    Donna H_16

    3

    September 22, 2020

    I am a past client of this provider

    They don't know how to do their jobs. They hide and sleep somewhere. They have to be much more polished. Some of the girls are too young and don't know how to talk to the elderly properly.

    Elizabeth A_11

    4

    September 14, 2020

    I am a current client of this provider

    It has given me some respite time from taking care of my husband. They could be more consistent with caregivers.

    Audra H

    5

    September 14, 2020

    I am a current client of this provider

    They help me to live independently. They help with my depression. I like the follow up and how they check to make sure things go right.

    Anonymous_4066

    3

    September 8, 2020

    I am a current client of this provider

    My dad doesn't communicate much. I have someone there to make sure he's safe. My mom will say they don't walk him and just leave him sitting all day. People don't show up when they're supposed to and don't show on time or at all. They don't call to say they won't show up.

    Carole H_3

    5

    August 24, 2020

    I am a current client of this provider

    They are a large part of our daily life. They were available to us and we are pleased with them.

    Carol S_41

    5

    March 9, 2020

    I am a past client of this provider

    They did awesome. It helped me get back on my feet quickly. They did a great job with everything.

    Herman S_1

    5

    February 19, 2020

    I am a current client of this provider

    It helps me out. I have had two knee replacements, which is the only reason I don't give him his showers. I want someone strong enough, and that's hard for them to understand. I don't want a skinny girl. She may be old enough and smart enough, but she's not strong enough. I would recommend them. They do a good job, except when they send me girls that are smaller than I am. The reason I don't give him a bath is because my children don't think I'm strong enough to do so. If he were to fall, I could fall with him. I don't like them sending me people who aren't strong enough to help him in and out of the shower. I've also asked them to send the same person every time, but they always send a different person every time. They don't serve dinner until 5:30, and sometimes, we don't get back until 7:00. The thing I didn't like was the last caregiver would get here at 10 minutes before 7, and I didn't want her there at that time. I only wanted her between 7 and 8. When they're good, they're very good, but when they're bad they're horrible.

    Elizabeth G_11

    5

    February 11, 2020

    I am a current client of this provider

    My loved one does not get too much care, but they ask her if they take her medicine. I like how the agency knows my loved one.

    George R_5

    4

    January 21, 2020

    I am a past client of this provider

    I had 24 hour care for him under another private service so Right at Home was something in addition. It was convenient so I made sure that we got what we needed with our long term care policy. I liked that some of the people they had were very caring, and good caregivers.

    Nydia D

    5

    January 21, 2020

    I am a past client of this provider

    I knew that my mother was being taken care of in different capacities. I mostly dealt with the management team, and they made me feel like I wasn't putting them out or taking up their time. I love their service menu!

    Foster H

    4

    November 22, 2019

    I am a current client of this provider

    They help to take care of my father so that I do not have to be there 24/7. They could have more promptness in response when there are changes and things like that.

    Laura B_17

    4

    November 18, 2019

    I am a current client of this provider

    I wish they could be a little bit more proactive. They are usually on time. They are reliable.

    Brenda S_8

    5

    November 12, 2019

    I am a current client of this provider

    The caregivers are very caring, and she would not be able to be independent without them. I have had issues with the office staff not sending me the things that I need and them contacting our long-term insurance.

    Gloria W

    3

    October 10, 2019

    I am a past client of this provider

    It was not very helpful. I needed help to cook. I can barely stand, and I am 87 years old. I have had 19 major surgeries. They could improve the people they hire.

    Kay S_3

    1

    September 30, 2019

    I am a past client of this provider

    They could have done what they said they would do. They are a fraudulent company. They charged me for doing laundry 8 times but only did my laundry twice.

    Provider Response

    At the initial sign-up, we ask our clients to contact us with any questions, comments, or concerns, at any juncture of their experience with us. We have also implemented a one-day, one-week, and one-month check-in/follow-up phone call with our clients. After the first shift, our Care Manager follows up to see how services went. We do the same after one week of service and after thirty days of service. This allows us to have our finger on the pulse of the client experience, and to address any issues should they arise. We are available to right any wrongs, and if any concerns are brought to us, we will take steps to remediate in an appropriate and timely manner.

    Dierdra H

    5

    September 24, 2019

    I am a past client of this provider

    A lot of the bathing helped make their lives easier. They also helped with meals and laundry. We got to know some of the caregiver, and they connected with my parents.

    Paul N_1

    5

    September 24, 2019

    I am a current client of this provider

    They provide the services that she needed, whenever she needed it. They have the ability to respond quickly.

    Janet Z_1

    5

    August 28, 2019

    I am a current client of this provider

    They help my wife out. They are reliable.

    Barbara Z_2

    5

    July 24, 2019

    I am a current client of this provider

    I had a little trouble with the charges in the beginning, but they have gone over and improved it. They come on time, and they give me shower. Mary Bell does great. On Saturday, they do my laundry, and they have been hanging up my laundry, which is an improvement. It saves me some work.

    Rita B_5

    4

    June 28, 2019

    I am a current client of this provider

    I don't have to do everything. We have different caregivers, and one of them is excellent. If they all could be as good as her, that would be great.

    Niel R

    4

    June 28, 2019

    I am a past client of this provider

    They provided me with comfort level because my mom had some care that I couldn't provide myself. I felt like there was inconsistency in the timeliness of the service.

    Michael S_19

    3

    June 24, 2019

    I am a current client of this provider

    The could have consistent delivery of care and responsiveness.

    Myrtle B

    3

    May 31, 2019

    I am a past client of this provider

    My mother was always very upset because when the caregivers first came in, they would mark down their time in a book. However, they were helpful with getting someone to take my mother when she needed a ride to the hospital. They could have improved the billing procedure.

    Anonymous_1590

    1

    March 21, 2019

    I am a past client of this provider

    They weren't doing what they said they would do in the initial meeting. Everything was wrong. They need to be organized. They sent multiple people to us.

    Provider Response

    The nature of service provided by our Right at Home team is such that we do employ multiple caregivers and, depending on the number of hours care is needed per week, a client could receive services from different caregivers. If there is the occasion we are changing caregivers, we have put into place a protocol where the client is contacted in advance to let them know there will be a change. We contact the new caregiver, as well, to ensure they review the care plan and become familiar with the client's needs. This way, there is minimal disruption to the client's usual service.

    Robert J_4

    5

    February 22, 2019

    I am a current client of this provider

    They do my laundry and hang up my shirts and pants, and everything I need to be done, they do. I want them to use detergent and fabric softener when they do my laundry. Sometimes they forget, but they've done a good job.

    khart92907

    5

    February 11, 2019

    I am a past client of this provider

    Everyone from the top down was wonderful. I never had to worry about my Dad with Right at Home’s help. Thank you!

    rolling thunder

    5

    February 6, 2019

    I am a current client of this provider

    home care for a stroke victim. they are always on time. the interactions are always positive. the agency is very responsive to my requests.they are the best.

    Ray B_4

    5

    January 30, 2019

    I am a past client of this provider

    He would do things for that nurse, that he wouldn't do for anyone else. They got him to sleep in a bed, instead of the chair he slept in for years. It improved the quality of his life at least 50%. We loved the caregiver that we had. They would always stay the full time or longer.

    Judith G

    4

    January 29, 2019

    I am a current client of this provider

    We have had a couple billing problems. The staff that takes care of my mother is nice and kind.

    Sharon I

    5

    January 14, 2019

    I am a current client of this provider

    I am just learning to walk again so my caregivers help me with safety matters and keeping me safe. This agency does their best to help their clients in any way they can.

    Martha M_11

    4

    January 14, 2019

    I am a past client of this provider

    I felt like I didn't need much help, but the main thing we wanted was to have someone here with me, just in case. I think they did whatever I asked. When we had them, we needed them and they were a help. I felt like they needed a little bit more training, overall.

    Anonymous_998

    4

    December 15, 2018

    I am a current client of this provider

    They were supposed to do laundry and they didn't do it. The stuff they did do, they left in the laundry room for over a week. They need to follow requests better.

    H.C. B

    5

    December 8, 2018

    I am a current client of this provider

    I am pleased with everything here and I have what I need. I've been using them for awhile and I like it.

    Buford N

    4

    December 8, 2018

    I am a current client of this provider

    They help me get dressed and undressed. They also take me down to the living room. They provide good services, and they are pretty prompt. They do what I ask of them as well.

    Grace O_1

    4

    November 30, 2018

    I am a past client of this provider

    They could have kept the same caregiver coming every time so I did not have to keep telling the new caregivers where everything is. I did not like how they kept sending different caregivers.

    Anonymous_851

    4

    November 30, 2018

    I am a current client of this provider

    The caregiver was there just in case my loved one fell and provided food for them. We asked them to replace the last caregiver and they didn't do it in the appropriate amount of time.

    Albert H_1

    5

    November 29, 2018

    I am a past client of this provider

    I felt secure in knowing that someone was there and making sure that he wasn't falling. They were very attentive and they made him comfortable with helping him take a bath.

    Lucy G_1

    4

    November 29, 2018

    I am a current client of this provider

    I don't get much help with my pills. All of my caregivers are perfect!

    Alda H

    5

    November 28, 2018

    I am a past client of this provider

    It gave me a feeling of independence and trust. All the caregivers that came to help me were so caring and personable. I felt that I was the only person in the world they were helping. They were all very attentive.

    Rose S

    4

    November 20, 2018

    I am a past client of this provider

    Other than giving me three hours to myself, the agency didn't do much. I don't think they even cleaned the bathroom after giving my sister a bath. They could have been more helpful. I don't think they did enough. Other than giving my sister a bath, we didn't need much help.

    Margie C_1

    5

    October 23, 2018

    I am a current client of this provider

    They are very good. They take me to my doctor. They're really nice to me.

    Mark A

    5

    October 23, 2018

    I am a current client of this provider

    They let me be independent, but at the same time, they are there for me. I like how the caregivers are cautious and thorough.

    Leslie M_2

    4

    September 27, 2018

    I am a past client of this provider

    They helped me get out into the community. They could have their people pay their own expenses.

    Anonymous

    4

    July 30, 2018

    I am a past client of this provider

    Everything was fine. They were available when we needed them, and they could schedule someone out when we needed them. The nurse that came out to do the assessment was great. They were educated, good quality, everything, but they got lost several times trying to find the house and they just didn't seem to be professionally dressed. It didn't bother me, but my loved one was not used to seeing someone dressed in casual clothing instead of scrubs. They were just not used to that, and scrubs would've been great. It's appropriate attire for a nurse, and it was just casual personal attire.

    Brenda H

    5

    July 27, 2018

    I am a current client of this provider

    They basically are enabling me to live and there are some things I just can't do for myself. They help me with my laundry and stuff. It it is just day-to-day living. I have had very good service and very good response from them. The ladies that they have sent to help me are very nice and efficient.

    James B_4

    5

    June 27, 2018

    I am a current client of this provider

    They do whatever I ask them to do. They are very pleasant people. I leave a little room for improvement. They are nice people and they take care of us.

    Josephine K_1

    4

    June 26, 2018

    I am a current client of this provider

    It helps me because they're helpful, and they keep their word. They're convenient, helpful, and they do what they say they're going to do.

    Pauline M

    5

    June 20, 2018

    I am a current client of this provider

    They've helped me to improve my health. I would simply tell a friend that they're good and I'd recommend them.

    Betty Ann C

    5

    May 31, 2018

    I am a past client of this provider

    I can't walk. I have low vision so it was very helpful for me. They got a person to come, they were able to take me to places and they were very helpful to me.

    Anonymous

    4

    May 29, 2018

    I am a current client of this provider

    I like their help and that they do what they are supposed to do. They are good. The caregivers go above and beyond. In an emergency, they are good.

    Frederick M

    4

    April 27, 2018

    I am a current client of this provider

    The help that they have do a really good job. Scheduling should be better. They do what they are supposed to.

    Elia "Lou" M

    4

    April 27, 2018

    I am a past client of this provider

    I was dissatisfied about their prioritizing of their own schedule over mine, but the staff was phenomenal. They were all pleasant, every single caregiver. I didn't like that they woke me up too early in the morning and that there were different caregivers each day.

    Provider Response

    Thank you for the positive feedback about our staff and caregivers. I want you to know that our clients' satisfaction is our highest priority. The detailed care plan that is created during the sign up process helps determine what services are to be scheduled, but we're happy to accommodate any changes and update the plan of care when needed. Our care manager will give you a call and make changes accordingly.

    Ann L

    5

    March 23, 2018

    I am a current client of this provider

    All of my experiences have been positive. They follow up on what they do. They do my laundry, which has helped me the most. They come when I call them.

    Charles P

    5

    February 16, 2018

    I am a past client of this provider

    I have a couple caregivers who were really excellent. They cooked with me and taught me some stuff. They drove me when they didn't have to. They also helped me with my exercises.

    Nelly T

    5

    February 15, 2018

    I am a current client of this provider

    Everyone that I have met with from the company has been very caring and wants the best. The services help prevent falls and provide continuity throughout the day.

    Teresa

    5

    December 14, 2017

    I am a current client of this provider

    I am writing in for Brenda R. Just wanted to say she is a very knowledgeable, patient, kind, caretaker. She "really cares".

    Constance "Jackie" O

    4

    November 21, 2017

    I am a past client of this provider

    Right at Home's caregivers were on time and they showed up every day they were supposed to, unlike other home health care agencies caregivers. The most helpful aspect of my mother's services is her caregivers helping her with her mobility to get around to her showers and her meals.

    Don A

    5

    November 21, 2017

    I am a past client of this provider

    Right at Home came through for me every time. The services from Right at Home helped by being able to come on short notice and all of the times were covered.

    Deborah W

    2

    November 17, 2017

    I am a current client of this provider

    I don't like not having a set time that the caregivers are going to come. I would like my pills at a specific time.

    Provider Response

    I appreciate you taking time to let us know about your concern. Our caregivers work with several clients and sometimes, they can get delayed on some unavoidable situations. That is why we give our clients a 15-30 min. window for medication reminders. We do our best to make it within the agreed upon time-frame. Thank you for the opportunity to provide care for you.

    Susan R_10

    4

    October 25, 2017

    I am a past client of this provider

    Right at Home is on time and that they are very professional. Right at Home helped the most with showering and exercising my loved one.

    Kevin P_1

    5

    October 18, 2017

    I am a current client of this provider

    I can always find a caregiver when I need respite care. Other agencies have issues meeting this need. I am able to get out of the house and leave my husband with people I trust.

    Marge A_1

    5

    September 26, 2017

    I am a current client of this provider

    Right at Home is dependable, reliable, and the caregiver has been attentive to my mother's needs. Right at Home has made my life easier by not having to worry about my mom while I'm at work, and they help around the house.

    Robert M_6

    5

    August 24, 2017

    I am a current client of this provider

    Right at Home has done everything that I've asked. Right at Home takes me somewhere almost everyday.

    Argyle S

    5

    August 17, 2017

    I am a current client of this provider

    I would recommend Right at Home because I have no complaints about them. Right at Home has they have assisted me in everything I need.

    Joan W_3

    5

    July 27, 2017

    I am a current client of this provider

    Right at Home has worked with me to my satisfaction. They are sympathetic and empathetic. Right at Home has made life easier by improving my physical condition, but it all takes time. They have the best impact that they could have in my case.

    Hattie C

    5

    July 24, 2017

    I am a past client of this provider

    Right at Home has very caring nurses who are on time and care for the patient. Right at Home made life easier by coming in and helping me with the showering. They would also stay with my mom if I needed to go somewhere as well as providing a lot of medical information to help with my mom's care.

    Caring110444050

    5

    February 2, 2017

    I am a past client of this provider

    I had somebody come in twice a week for my mom from Right at Home. They provided help with bathing, feeding her, getting her dressed, and staying with her. If I had a special occasion, they stayed with her until I got back. The caregiver was very good, on time, and very professional. They took excellent care of my mother. The value was reasonable.

    Butch244471

    5

    December 20, 2016

    I am a current client of this provider

    Right at Home did a wonderful job in providing service for my mother post a procedure which slowed her down for over a month. The care givers were kind and attentive to her needs and provided a much needed assistance to her during this time of need. While we currently do not need them long term at present, when the time comes, we will certainly turn to them immediately. Not only were the caregivers wonderful, the management team was engaged and followed up on a regular basis. We cannot say enough kind words about them.

    catmcg

    5

    October 6, 2016

    I am a past client of this provider

    Right At Home has been a valuable resource for my mom and me. Their caregivers are knowledgeable, trustworthy, and most of all kind and caring. I would recommend them to anyone considering in-home care!

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    Services and Amenities of Right at Home Charlotte and Lake Norman in Huntersville, North Carolina

    Agency Type

    • Full Service Agency

    Range of services

    • Companion Care
    • Personal Care Assistants

    Types of care

    • Doctor Visit Companionship
    • Light Housekeeping
    • Transfer Assistance

    About Right at Home Charlotte and Lake Norman in Huntersville, North Carolina

    Right at Home provides personalized in-home care and support for seniors and adults with disabilities. Our caregivers are trained to help with everyday tasks that have become challenging. This may include meal preparation, laundry, light housekeeping, personal hygiene, medication reminders, mobility assistance, transportation and other tasks. We offer services for those with special care situations such as Alzheimer's disease, Parkinson’s disease and other dementias; diabetes; stroke recovery; and hospice care. Whether you are looking for a few hours a week or immediate, 24-hour care, we are here to help. Call us today to learn more about the services we can provide you or a loved one.

    Custom Care Plan

    We know everyone’s needs are different, so we create custom, client-centered care plans based on our unique five-step approach to care. We take time to get to know you by discussing your health history, physical and cognitive abilities, daily routines, and personal lifestyle and preferences. This conversation is important to us because we want to help you determine the level and types of care you need and match you with the best caregiver to help you continue to live successfully at home, or wherever you call home.

    Caregiver Training and Care Supervision

    When you choose Right at Home, you can rest assured that our caregivers will deliver the care you or your loved one needs. Every caregiver goes through an extensive interview process, including background checks. We provide initial caregiver training through our Right at Home University before they can provide care, and we provide ongoing training to support best care practices. All of our caregivers are employed by Right at Home and are bonded and insured.

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    Map of Right at Home Charlotte and Lake Norman

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    Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

     

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