Umbrella Care Management

Offers Geriatric Care Managers

28 Reviews

2020

PO Box 510

Warwick

10990

Umbrella Care Management

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5.0 28

LRC14 2020-03-26 Umbrella Care assisted me with the care of my elderly mother for several years until her recent passing. The whole team was consistently superlative but I would like to highlight the amazing support we got from our primary contact, Vicki B. Vicki was a joy to work with and was an incredible support to my mother through thick and thin. Vicki routinely visited with my mom at the assisted living facility she was resident in and, later at the nursing home where she spent her final year. Vicki was very proactive and often thought of things on her own that she could do to be helpful. I also found the management at umbrella care to be very responsive to my own particular personal circumstances. I would highly recommend Umbrella Care in general and Vicki in particular to anyone with an elderly parent who needs additional assistance. I am a past client of this provider

5 5 1

Walter 2019-10-02 I have been using Umbrella Care Management for two to three months now. It is excellent. They keep up with the completion of important items. The staff members are excellent. Umbrella Care Management is an excellent choice. I am a current client of this provider

5 5 1

Vita 2019-03-20 I have been using Umbrella Care Management for a little longer than a year now. It was a recommendation and it came from my attorney. I started with Barbara who helped me in the beginning with my aunt whose dementia was just starting to progress. It was then transferred over to Vicky, and I really could not be any happier. I was trying to get my aunt into a community, and I was on a waiting list for nine months. Vicky was constantly giving them updates, checking on availability, and keeping me apprised of the whole process without me having to do the legwork, which was the most important. Not to mention I really don't know what legwork to do other than to call the community. Vicky really handled the entire process. It was a breeze; I'm so thankful for them. I am a current client of this provider

5 5 1

Deborah 2019-03-02 Umbrella Care is wonderful. They have achieved exactly all the goals that I had needed them to do. My uncle is in New York, and I am in Florida. He has no family up there, but he needed to be discharged to an assisted living because he couldn't go back to his apartment. The hospital was not able to get that done. I could not get it done long distance or go up there while he was in the hospital and get him into a place. And I also wanted to see if he qualifies for Medicaid. Maria, who was the nurse assigned to him, visited him there. She contacted different facilities, and she had all the paperwork done. We found a place that had a bed for him. Maria went there and visited it first. She was able to get my uncle safely discharged into this place that met his needs in New York City where he wanted to be. And I was just notified two days ago that he was approved for Medicaid, so they did a wonderful job. They contacted me constantly. My uncle was very thrilled to have Maria, to talk to her, and he enjoyed his experienced with her. Actually, there were a few that I was looking at, but Umbrella Care seemed to have the most variety of different things because not only did I need my uncle to find a place to live but I also needed the Medicaid's help. They got fantastic reviews. I dont recall seeing any negative reviews at all. When I first called and spoke to Laura, she was phenomenal and she made me feel like, 'OK this is the company I'm going with.' After we were assigned, it was just good all the way around. I am a current client of this provider

5 5 1

RuthR 2019-01-30 Maria W, LPN, was hands down the best Geriatric Care Manager my family has had. Maria is a great manager who got in there and rolled up her sleeves to give our in-home CNA/HHA's the support they needed to do the job. She is on-time, a wonderful administrator, and she doesn't make promises or commitments she cannot keep. Most importantly, Maria truly cares about the client she serves, and brings a lot of heart to the job, so she is a rare find! I am a past client of this provider

5 5 1

Liberatore 2019-01-24 I had been a caregiver for my spouse for a number of years when suddenly his dementia progressed to the point where placement to a skilled nursing facility was inevitable. We live in upstate New York and there was only a bed available in the State of New Jersey. I was immersed in navigating our complex health care system. It was at this time that I contacted Barbara W. , Certified Case Manager of Umbrella Care Management. She alleviated my anxiety and stress as patient advocate for my spouse. Her knowledge of the system was invaluable. She was right on target assisting me with decisions to be made regarding my spouse’s comfort and well being. Unfortunately, my spouse passed away just before a move to New York was imminent. Prior to losing my spouse, Barbara was instrumental and insistent in providing Hospice at the nursing facility affording him a peaceful passing. My family and I are grateful for Barbara’s expertise and involvement. We could not have endured the complexities of the health care system without her intervention. I am a past client of this provider

5 5 1

Guy 2017-08-21 I started about 3 years ago and ever since I've been using them. Just to sum it up, my mom and dad became very ill. I had nowhere to turn and had no idea where to even start. Barbara and her organization gave me something and I called them up. They sort of knew where to go. They helped us every step of the way. They're very helpful and very polite. I got nothing bad to say about them. They went out of their way to help me when I was at a crisis point. Where I almost had a breakdown from myself, they stepped in and said "Calm down, we'll get through this". Bottom line is, they're very professional at what they do and very good. I will recommend them highly. I am a current client of this provider

5 5 1

Vicki 2017-07-18 It was a very good experience. She did exactly what she said she'll do and a way faster than I thought she could. Barbara was our care manager. I talked to her the first day and then I met her couple of days later. By the next afternoon, I already had a placement. She was very quick, took control and was very professional. I will definitely recommend them. I am a past client of this provider

5 5 1

DCare 2016-01-06 Barbara W is a God sent! I first met Barbara when she was hired by my mother's long term insurance policy to come and do a first time face to face assessment one year ago. Barbara was patient, kind, understanding and knowledgeable. I was very overwhelmed at the time, and desperate to get my mother some assistance. My mom had been diagnosed with Dementia by her physician a few months earlier, and I was totally overwhelmed as to where to begin. Barbara was very reassuring and gave me her card, (Geriatric Case Manager), in case I ever needed help with any thing with my mom in the future. It wasn't long before I used that card to call Barbara. My mom was deteriorating quickly and I being her only child, (Mom has no husband), the entire situation became my responsibility. Barbara and I talked on the phone for quite some time, and then I hired her to help me out with dealing with trying to get my mother's life in some sort of order. Mom was living alone and in total chaos. My mother was told by her doctor that she was not allowed to drive any longer, being that she was a danger to herself and others. Mom couldn't make meals for herself any long and wasn't remembering to eat. Barbara helped me find agencies to interview people to come to my mother's home to care for her, and drive her where she needed to go. Barbara set up the appointments for me, and she sat in the interviews with me. Barbara brought my mother to the doctor appointments during times I was unable to take off of work to bring her, and then gave me thorough follow up information. She got my mom's eleven medications set up with a pill card through a local pharmacy so she would not have to worry and stress over separating all her pills herself. The medication is now delivered to her house weekly, set up by the day, for the 3 different times she needs to take them daily. When the care-giver we hired through the agency did not work out because my mother thought she was stealing from her, (which she wasn't...it was just my mother's paranoia), Barbara set her up with a lovely woman she knew, who came by to take her on walks, and slowly earned her trust. It wasn't too long before my mom was comfortable with her and would allow the woman to help care for her. Barbara gave me the name of an attorney to help me with Geriatric law and getting my POA set up correctly. When suddenly I was responsible for my mother's older sister, who is in assisted living nearby, because my mother used to take care of her, Barbara helped me by stepping in and went to the assisted living agency and found out all I needed to know to help my aunt also. I could go on and on about how wonderful Barbara has been over the past year. Anytime I reach out to her, she promptly returns my calls, reassuringly and patiently. I really do not know what I would have done without Barbara's help this past year. I continue to reach out to her when I am overwhelmed with my mothers continual digression. She is a great resource, and if she is not sure of something, she will find out and get right back to me. She looked into an Adult Day Care nearby and got my mom set up to go there a couple of times a week now. My mom loves going there to socialize. I highly recommend Barbara for any help you may need with dealing with an aging parent or elderly person. I am so grateful and feel blessed that she happened into my mother and I's life! I am a current client of this provider

5 5 1

Robin Cooke-Hurle 2015-10-01 I am writing this from London, England. I have an aunt in her late 80s who has lived alone in Manhattan for many years. This became very serious in the middle of 2014 when she needed major surgery on her back, because all of her family live in the UK, leaving us extremely worried, without any way to support her and no real idea how to handle the situation. Fortunately a friend in the USA suggested that we should arrange a Care Management programme, and then identified Barbara. We could write a great deal, but the simple fact is we recommend Barbara unreservedly. Not only has she steered my aunt through the healthcare system and subsequent therapy so that she is now back in her own apartment, but she has also become a very kind and trusted confidant to her. Barbara has never lost sight of the importance to my aunt’s quality of life of being independent, and has always provided or arranged discrete support to take care of the practicalities which make that possible. The whole family feels very lucky that we found Barbara. I am a current client of this provider

5 5 1

Lana2 2015-01-16 Barbara was absolutely excellent. The process went smoothly with my mother's transfer state to state. My mom was admitted to a facility in New York and Barbara helped with transfer of medicaid from one state to another. She helped us find a good nursing facility which my mother is now in. This all happened very quickly. Her follow through was excellent. Her staff was good. She knows the area. She took into consideration some things I shared about my mother. I've been trying to get this done for the last 3 months. It was so time consuming. When Barbara came we were able to complete the whole process in 2 weeks. It was just really a good experience. I am a past client of this provider

5 5 1

Andrew Kull 2014-06-20 Barbara W. has been an answer to prayer. My friend is alive and well today. Nine months ago he faced a multi-faceted, life-threatening, mental and physical crisis. He was bouncing in and out of hospital emergency rooms, unable to get the medical help he needed or to take care of himself at home. Family circumstances meant that he was essentially alone. I was 2000 miles away in a job I could not leave even for a weekend. Because of some previous experience involving an elderly relative, I knew that there were people whose job involves consulting about nursing homes or assisted living facilities. In desperation, I thought that someone like this might be able to help my friend get proper care. I tried to obtain a professional recommendation for someone in my friend's part of the country, but could not. By a miracle I found Barbara's name on the internet and took a chance. Immediately after our initial phone call she got in touch with my friend and started to do what needed to be done. She worked patiently with him during many weeks when he was very difficult to deal with (as I know from talking to him all that time). She arranged living arrangements and dealt with multiple health professionals. She kept in regular touch with me as long as this made sense, but as my friend gradually recovered, her professional relationship was with him directly. I cannot think of an experience in which I had to rely for anything so important on someone I had never met. I cannot imagine that there are many problems of caregiving as complex and difficult as the one Barbara walked into when she first went to meet my friend. If he had had the unlimited assistance of family and friends all this time, the results could have been any better. I am profoundly grateful to Barbara for what she has accomplished. Other

5 5 1

Michelle93589750 2014-06-02 Barbara was incredibly responsive and very resourceful. I called her on a Saturday and she called me right back. I feel very fortunate to have come across her. She was able to find a resource for my mother who was at a distance in a way that I would never have been able to find it. Because of her, I was able to get peace of mind. She does what she says she would do. I am a current client of this provider

5 5 1

Arlene5 2014-01-27 I decided to use Barbara because I find her very responsive. She coordinated all of the medical and other paper work for my father. She's very professional and goes above and beyond on things. I am a past client of this provider

5 5 1

Bob84201050 2014-01-27 Barbara definitely goes over and above what she has to do to help. She is wonderful in assisting and helping people with their elderly care. She is very, very dedicated and goes 110% above on everything. She's very helpful and very conscientious. I am a past client of this provider

5 5 1

Theresa16 2014-01-22 My experience with Barbara was excellent and outstanding! She handles any questions and any information for me. She's extremely professional. She's very excellent at hands on materials. I don't know what I would have done without her. She was referred to me by the Multiple Sclerosis Society. I am a past client of this provider

5 5 1

Theresa12 2013-10-12 My experience with Barbara was the best ever! She was wonderful. She really greatly helped me. Out of 15 issues I had, she was able to resolve all of them. She helped me every way possible. I am a past client of this provider

5 5 1

Bridget5 2013-10-12 Barbara is awesome. My mother was a little hesitant to work with her and Barbara was very understanding with that. She's very respectful of my mother's wishes. She's very knowlegeable. We are having a very good experience. I am a current client of this provider

5 5 1

Caring5689 2013-04-30 Barbara was recommened to me by a nursing home facility where my mom was in. She helped me a lot when I was trying to move my mom to a different state. She's very professional and got all the things done. I am a past client of this provider

5 5 1

Marci2 2013-02-28 Barbara has been fabulous. She's absolute godsend. She came in and was able to provide an unbiased opinion of the care and the approach that we need for taking care of my father. As a medical professional, she was also able to provide us with a professional nurse opinion, which we definitely needed because we had so many competing opinions from different doctors and different family members. All the information we collected helped us create a game plan on how to proceed in getting the care that my father needed. She was able to get all the complicated feelings that we were going to have with insurance and Medicare. I am a past client of this provider

5 5 1

Larry9 2012-11-28 When my mother had gotten a tough diagnosis, we asked the attorney if he knew who could basically help us like a help care liaison or someone who could navigate everything that was going on between doctors and all the stuff we're gonna have to deal with. Barbara was someone who worked with him in the past and so he recommended her to us. We really needed someone like Barbara because we're 4 sons of my mom but none of us lives geographically close to where she was living at that time. In addition, because there's 4 of us and we're all very worried about my mom, we were constantly bothering doctors. The doctors were getting sick of having to tell 4 different people the same story every time when anything changed or anything came up. We just needed someone also there to kind of keep and eye on things and be an advocate for mom given that none of us could quite be there all the time. I was the one who initially got in touch with Barbara and I met with her when I was back there visiting my mom. We brought her in to meet with my mom. My mom seemed to like her and so we went from there. She was very very helpful to us. It turned out to be a shorter process than anticipated. We started working with Barbara around mid to late October and my mom passed away in late December. I am a past client of this provider

5 5 1

Doug4 2012-11-28 My father was taken to a hospital because he had fallen. I was kind of the end of my rope and I didn't know what to do to speed things along. One of the nurses in there who was a case worker, suggested Barbara and so I gave it a try. It's the best thing that I ever did. My father was a school teacher and he had insurance from that. That part was ok but he needed 24/7 care. We needed to get him to a nursing home. The problem is I have one sibling who's local. I have one in Long Island, another one in Massachusetts and my biological brother who is in Denver. So everything pretty much falls on me and I'm trying to run a construction business. For the last 3 or 4 months I was always getting calls like 2 o'clock in the morning that he had fallen. I had to ran over there and get him back to bed again. During the day, he needed to go to the bathroom and he couldn't do it by himself. Barbara is like a family member. She really helped me a lot. I think they're absolutely fantastic. Things would not have come to a happy ending like they did without them. They got me in to proceed the medicaid office in 2 days rather than 6 weeks. Barbara went around and talked to the local nursing homes and there was gonna be an opening. It just made my life so much easier. I have nothing but good things to say about them. I am a past client of this provider

5 5 1

Caring3295 2012-11-07 It was a very good experience with them. I did a Google research and found out that they're close to where I live. So I went and got information about them, called them, and we hit it off from there. They're helping out my mother and father right now with some issues with medicaid and medicare. It's really good the way that Barbara is helping us. I am a past client of this provider

5 5 1

lusi 2012-10-09 5 Stars is not enough! If I could give them 10 Stars I would! Barbara has angel wings and has opened so many doors for me and my brother. She came into our lives when my brother was in a horrible state. She talked to him, listened to him and he opened up to her because she has such a wonderful personality. She even talked to me about my situation and helped me with my problems too. EVERYONE in their life time should meet someone like Barbara. Thank you so much. I am a current client of this provider

5 5 1

Bruce4 2012-09-06 I had reached out to Barbara in order to guide me through a very complex process of changing my mother's AARP Supplement Medicare Program from a Managed Medicare Program to an Open Universal Medicare Program. I had problems doing it by myself then. The paperwork was very complex. Barbara had made all the contact. She really resolves my problems for me in a professional expedited manner. She contacted AARP, she contacted Social Security, she contacted Medicaid in addition she helped me complete all the forms required in order to transfer from Managed Medicaid to a Universal Medicaid. She exceeded my expectations and i had recommended her to other families in need. I am a past client of this provider

5 5 1

Terri8 2012-09-06 We're very pleased with Barbara's service. She's a big help. She was recommended by our attorney. She got my father into a nursing home that would not have accepted him had it not been for her work. He was declined because he has Alzheimer's and he has some physical aggression. Barbara made it possible to get my father into a nursing home which is closer to his home before he died. What she did was she spoke with the manager of the nursing home where he was at. He had been declined to be transferred. She went got a more detailed report of the case. She then went to the nursing where we were trying to get him in and spoke with them. Again she was a big help and she helped alleviate our anxiety at the very difficult time. I am a past client of this provider

5 5 1

Joan6 2012-09-06 Barbara is the most wonderful person you would ever want to meet. She has been so helpful to me that I would recommend her to anybody. You can't even imagine what Barbara has done for me. I am so grateful to her. We were having a problem when my husband was in a nursing home. We had a problem getting him discharged because they felt one thing and we felt another thing. Barbara put everything on the table with the county and the nursing home. It's been just marvelous. I would have never ever have done it without Barbara. Her service had been fantastic and way above average. I found no fault in anything that she did. Everything she did, she consulted with me. There has been no any guess work or whatsoever. I never once had to think. She did it for me. I so glad I found her. One of the women I know who's husband is in Valley View went to some sort of a fair in Goshen. She met with Barbara and she told me about her. I called Barbara immediately and she came through. I'm not being melodramatic but she really helped me when I felt I was up against the wall and I couldn't get over it. She took my problems away from me and made it hers and she satisfied everything. In the end, everything came up to what we had hoped. I am a past client of this provider

5 5 1

Cathy9 2012-09-06 They are a local company and I felt that they will be able to address our needs. They did an amazing job. It was very confusing process for us, the medicaid for my mom. The answers that they provided really helped me and directed me to the right path. There are things that you don't know as a person and that you need a professional and that's what Barbara provided me. She provided me feedback and pointed me in the right direction. All of the contacts she gave me were wonderful. The agencies that she provided me were wonderful. I am a past client of this provider

5 5 1

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Reviews of Umbrella Care Management

28 Reviews Write a review

Geriatric Care Manager Reviews for Umbrella Care Management

March 26, 2020

By LRC14

I am a past client of this provider

Umbrella Care assisted me with the care of my elderly mother for several years until her recent passing. The whole team was consistently superlative but I would like to highlight the amazing support we got from our primary contact, Vicki B. Vicki was a joy to work with and was an incredible support to my mother through thick and thin. Vicki routinely visited with my mom at the assisted living facility she was resident in and, later at the nursing home where she spent her final year. Vicki was very proactive and often thought of things on her own that she could do to be helpful. I also found the management at umbrella care to be very responsive to my own particular personal circumstances. I would highly recommend Umbrella Care in general and Vicki in particular to anyone with an elderly parent who needs additional assistance.

October 02, 2019

By Walter

I am a current client of this provider

I have been using Umbrella Care Management for two to three months now. It is excellent. They keep up with the completion of important items. The staff members are excellent. Umbrella Care Management is an excellent choice.

March 20, 2019

By Vita

I am a current client of this provider

I have been using Umbrella Care Management for a little longer than a year now. It was a recommendation and it came from my attorney. I started with Barbara who helped me in the beginning with my aunt whose dementia was just starting to progress. It was then transferred over to Vicky, and I really could not be any happier. I was trying to get my aunt into a community, and I was on a waiting list for nine months. Vicky was constantly giving them updates, checking on availability, and keeping me apprised of the whole process without me having to do the legwork, which was the most important. Not to mention I really don't know what legwork to do other than to call the community. Vicky really handled the entire process. It was a breeze; I'm so thankful for them.

Provider Response

It is our mission to help families in need and we couldn't be any happier then knowing we were about to hold true to our commitment to you. We thank you for allowing our team to be part of your Geriatric journey. Sincerely, Barbara

March 02, 2019

By Deborah

I am a current client of this provider

Umbrella Care is wonderful. They have achieved exactly all the goals that I had needed them to do. My uncle is in New York, and I am in Florida. He has no family up there, but he needed to be discharged to an assisted living because he couldn't go back to his apartment. The hospital was not able to get that done. I could not get it done long distance or go up there while he was in the hospital and get him into a place. And I also wanted to see if he qualifies for Medicaid. Maria, who was the nurse assigned to him, visited him there. She contacted different facilities, and she had all the paperwork done. We found a place that had a bed for him. Maria went there and visited it first. She was able to get my uncle safely discharged into this place that met his needs in New York City where he wanted to be. And I was just notified two days ago that he was approved for Medicaid, so they did a wonderful job. They contacted me constantly. My uncle was very thrilled to have Maria, to talk to her, and he enjoyed his experienced with her. Actually, there were a few that I was looking at, but Umbrella Care seemed to have the most variety of different things because not only did I need my uncle to find a place to live but I also needed the Medicaid's help. They got fantastic reviews. I dont recall seeing any negative reviews at all. When I first called and spoke to Laura, she was phenomenal and she made me feel like, 'OK this is the company I'm going with.' After we were assigned, it was just good all the way around.

January 30, 2019

By RuthR

I am a past client of this provider

Maria W, LPN, was hands down the best Geriatric Care Manager my family has had. Maria is a great manager who got in there and rolled up her sleeves to give our in-home CNA/HHA's the support they needed to do the job. She is on-time, a wonderful administrator, and she doesn't make promises or commitments she cannot keep. Most importantly, Maria truly cares about the client she serves, and brings a lot of heart to the job, so she is a rare find!

Provider Response

Thank you Ruth for allowing Umbrella Care Management to be a part of the team serving in your mother's best interest. We were truly grateful for the opportunity.

January 24, 2019

By Liberatore

I am a past client of this provider

I had been a caregiver for my spouse for a number of years when suddenly his dementia progressed to the point where placement to a skilled nursing facility was inevitable. We live in upstate New York and there was only a bed available in the State of New Jersey. I was immersed in navigating our complex health care system. It was at this time that I contacted Barbara W. , Certified Case Manager of Umbrella Care Management. She alleviated my anxiety and stress as patient advocate for my spouse. Her knowledge of the system was invaluable. She was right on target assisting me with decisions to be made regarding my spouse’s comfort and well being. Unfortunately, my spouse passed away just before a move to New York was imminent. Prior to losing my spouse, Barbara was instrumental and insistent in providing Hospice at the nursing facility affording him a peaceful passing. My family and I are grateful for Barbara’s expertise and involvement. We could not have endured the complexities of the health care system without her intervention.

Provider Response

It was an honor to work with you and your husband. Thank you for allowing me to be part of your lives. Sincerely, Barbara

August 21, 2017

By Guy

I am a current client of this provider

I started about 3 years ago and ever since I've been using them. Just to sum it up, my mom and dad became very ill. I had nowhere to turn and had no idea where to even start. Barbara and her organization gave me something and I called them up. They sort of knew where to go. They helped us every step of the way. They're very helpful and very polite. I got nothing bad to say about them. They went out of their way to help me when I was at a crisis point. Where I almost had a breakdown from myself, they stepped in and said "Calm down, we'll get through this". Bottom line is, they're very professional at what they do and very good. I will recommend them highly.

Provider Response

Thank you Guy for the very kind words. It has been a pleasure to work with you, your wife and both of your parents. We will always be here when you need us.

July 18, 2017

By Vicki

I am a past client of this provider

It was a very good experience. She did exactly what she said she'll do and a way faster than I thought she could. Barbara was our care manager. I talked to her the first day and then I met her couple of days later. By the next afternoon, I already had a placement. She was very quick, took control and was very professional. I will definitely recommend them.

January 06, 2016

By DCare

I am a current client of this provider

Barbara W is a God sent! I first met Barbara when she was hired by my mother's long term insurance policy to come and do a first time face to face assessment one year ago. Barbara was patient, kind, understanding and knowledgeable. I was very overwhelmed at the time, and desperate to get my mother some assistance. My mom had been diagnosed with Dementia by her physician a few months earlier, and I was totally overwhelmed as to where to begin. Barbara was very reassuring and gave me her card, (Geriatric Case Manager), in case I ever needed help with any thing with my mom in the future. It wasn't long before I used that card to call Barbara. My mom was deteriorating quickly and I being her only child, (Mom has no husband), the entire situation became my responsibility. Barbara and I talked on the phone for quite some time, and then I hired her to help me out with dealing with trying to get my mother's life in some sort of order. Mom was living alone and in total chaos. My mother was told by her doctor that she was not allowed to drive any longer, being that she was a danger to herself and others. Mom couldn't make meals for herself any long and wasn't remembering to eat. Barbara helped me find agencies to interview people to come to my mother's home to care for her, and drive her where she needed to go. Barbara set up the appointments for me, and she sat in the interviews with me. Barbara brought my mother to the doctor appointments during times I was unable to take off of work to bring her, and then gave me thorough follow up information. She got my mom's eleven medications set up with a pill card through a local pharmacy so she would not have to worry and stress over separating all her pills herself. The medication is now delivered to her house weekly, set up by the day, for the 3 different times she needs to take them daily. When the care-giver we hired through the agency did not work out because my mother thought she was stealing from her, (which she wasn't...it was just my mother's paranoia), Barbara set her up with a lovely woman she knew, who came by to take her on walks, and slowly earned her trust. It wasn't too long before my mom was comfortable with her and would allow the woman to help care for her. Barbara gave me the name of an attorney to help me with Geriatric law and getting my POA set up correctly. When suddenly I was responsible for my mother's older sister, who is in assisted living nearby, because my mother used to take care of her, Barbara helped me by stepping in and went to the assisted living agency and found out all I needed to know to help my aunt also. I could go on and on about how wonderful Barbara has been over the past year. Anytime I reach out to her, she promptly returns my calls, reassuringly and patiently. I really do not know what I would have done without Barbara's help this past year. I continue to reach out to her when I am overwhelmed with my mothers continual digression. She is a great resource, and if she is not sure of something, she will find out and get right back to me. She looked into an Adult Day Care nearby and got my mom set up to go there a couple of times a week now. My mom loves going there to socialize. I highly recommend Barbara for any help you may need with dealing with an aging parent or elderly person. I am so grateful and feel blessed that she happened into my mother and I's life!

October 01, 2015

By Robin Cooke-Hurle

I am a current client of this provider

I am writing this from London, England. I have an aunt in her late 80s who has lived alone in Manhattan for many years. This became very serious in the middle of 2014 when she needed major surgery on her back, because all of her family live in the UK, leaving us extremely worried, without any way to support her and no real idea how to handle the situation. Fortunately a friend in the USA suggested that we should arrange a Care Management programme, and then identified Barbara. We could write a great deal, but the simple fact is we recommend Barbara unreservedly. Not only has she steered my aunt through the healthcare system and subsequent therapy so that she is now back in her own apartment, but she has also become a very kind and trusted confidant to her. Barbara has never lost sight of the importance to my aunt’s quality of life of being independent, and has always provided or arranged discrete support to take care of the practicalities which make that possible. The whole family feels very lucky that we found Barbara.

January 16, 2015

By Lana2

I am a past client of this provider

Barbara was absolutely excellent. The process went smoothly with my mother's transfer state to state. My mom was admitted to a facility in New York and Barbara helped with transfer of medicaid from one state to another. She helped us find a good nursing facility which my mother is now in. This all happened very quickly. Her follow through was excellent. Her staff was good. She knows the area. She took into consideration some things I shared about my mother. I've been trying to get this done for the last 3 months. It was so time consuming. When Barbara came we were able to complete the whole process in 2 weeks. It was just really a good experience.

June 20, 2014

By Andrew Kull

Other

Barbara W. has been an answer to prayer. My friend is alive and well today. Nine months ago he faced a multi-faceted, life-threatening, mental and physical crisis. He was bouncing in and out of hospital emergency rooms, unable to get the medical help he needed or to take care of himself at home. Family circumstances meant that he was essentially alone. I was 2000 miles away in a job I could not leave even for a weekend. Because of some previous experience involving an elderly relative, I knew that there were people whose job involves consulting about nursing homes or assisted living facilities. In desperation, I thought that someone like this might be able to help my friend get proper care. I tried to obtain a professional recommendation for someone in my friend's part of the country, but could not. By a miracle I found Barbara's name on the internet and took a chance. Immediately after our initial phone call she got in touch with my friend and started to do what needed to be done. She worked patiently with him during many weeks when he was very difficult to deal with (as I know from talking to him all that time). She arranged living arrangements and dealt with multiple health professionals. She kept in regular touch with me as long as this made sense, but as my friend gradually recovered, her professional relationship was with him directly. I cannot think of an experience in which I had to rely for anything so important on someone I had never met. I cannot imagine that there are many problems of caregiving as complex and difficult as the one Barbara walked into when she first went to meet my friend. If he had had the unlimited assistance of family and friends all this time, the results could have been any better. I am profoundly grateful to Barbara for what she has accomplished.

June 02, 2014

By Michelle93589750

I am a current client of this provider

Barbara was incredibly responsive and very resourceful. I called her on a Saturday and she called me right back. I feel very fortunate to have come across her. She was able to find a resource for my mother who was at a distance in a way that I would never have been able to find it. Because of her, I was able to get peace of mind. She does what she says she would do.

January 27, 2014

By Arlene5

I am a past client of this provider

I decided to use Barbara because I find her very responsive. She coordinated all of the medical and other paper work for my father. She's very professional and goes above and beyond on things.

January 27, 2014

By Bob84201050

I am a past client of this provider

Barbara definitely goes over and above what she has to do to help. She is wonderful in assisting and helping people with their elderly care. She is very, very dedicated and goes 110% above on everything. She's very helpful and very conscientious.

January 22, 2014

By Theresa16

I am a past client of this provider

My experience with Barbara was excellent and outstanding! She handles any questions and any information for me. She's extremely professional. She's very excellent at hands on materials. I don't know what I would have done without her. She was referred to me by the Multiple Sclerosis Society.

October 12, 2013

By Theresa12

I am a past client of this provider

My experience with Barbara was the best ever! She was wonderful. She really greatly helped me. Out of 15 issues I had, she was able to resolve all of them. She helped me every way possible.

October 12, 2013

By Bridget5

I am a current client of this provider

Barbara is awesome. My mother was a little hesitant to work with her and Barbara was very understanding with that. She's very respectful of my mother's wishes. She's very knowlegeable. We are having a very good experience.

April 30, 2013

By Caring5689

I am a past client of this provider

Barbara was recommened to me by a nursing home facility where my mom was in. She helped me a lot when I was trying to move my mom to a different state. She's very professional and got all the things done.

February 28, 2013

By Marci2

I am a past client of this provider

Barbara has been fabulous. She's absolute godsend. She came in and was able to provide an unbiased opinion of the care and the approach that we need for taking care of my father. As a medical professional, she was also able to provide us with a professional nurse opinion, which we definitely needed because we had so many competing opinions from different doctors and different family members. All the information we collected helped us create a game plan on how to proceed in getting the care that my father needed. She was able to get all the complicated feelings that we were going to have with insurance and Medicare.

November 28, 2012

By Larry9

I am a past client of this provider

When my mother had gotten a tough diagnosis, we asked the attorney if he knew who could basically help us like a help care liaison or someone who could navigate everything that was going on between doctors and all the stuff we're gonna have to deal with. Barbara was someone who worked with him in the past and so he recommended her to us. We really needed someone like Barbara because we're 4 sons of my mom but none of us lives geographically close to where she was living at that time. In addition, because there's 4 of us and we're all very worried about my mom, we were constantly bothering doctors. The doctors were getting sick of having to tell 4 different people the same story every time when anything changed or anything came up. We just needed someone also there to kind of keep and eye on things and be an advocate for mom given that none of us could quite be there all the time. I was the one who initially got in touch with Barbara and I met with her when I was back there visiting my mom. We brought her in to meet with my mom. My mom seemed to like her and so we went from there. She was very very helpful to us. It turned out to be a shorter process than anticipated. We started working with Barbara around mid to late October and my mom passed away in late December.

November 28, 2012

By Doug4

I am a past client of this provider

My father was taken to a hospital because he had fallen. I was kind of the end of my rope and I didn't know what to do to speed things along. One of the nurses in there who was a case worker, suggested Barbara and so I gave it a try. It's the best thing that I ever did. My father was a school teacher and he had insurance from that. That part was ok but he needed 24/7 care. We needed to get him to a nursing home. The problem is I have one sibling who's local. I have one in Long Island, another one in Massachusetts and my biological brother who is in Denver. So everything pretty much falls on me and I'm trying to run a construction business. For the last 3 or 4 months I was always getting calls like 2 o'clock in the morning that he had fallen. I had to ran over there and get him back to bed again. During the day, he needed to go to the bathroom and he couldn't do it by himself. Barbara is like a family member. She really helped me a lot. I think they're absolutely fantastic. Things would not have come to a happy ending like they did without them. They got me in to proceed the medicaid office in 2 days rather than 6 weeks. Barbara went around and talked to the local nursing homes and there was gonna be an opening. It just made my life so much easier. I have nothing but good things to say about them.

November 07, 2012

By Caring3295

I am a past client of this provider

It was a very good experience with them. I did a Google research and found out that they're close to where I live. So I went and got information about them, called them, and we hit it off from there. They're helping out my mother and father right now with some issues with medicaid and medicare. It's really good the way that Barbara is helping us.

October 09, 2012

By lusi

I am a current client of this provider

5 Stars is not enough! If I could give them 10 Stars I would! Barbara has angel wings and has opened so many doors for me and my brother. She came into our lives when my brother was in a horrible state. She talked to him, listened to him and he opened up to her because she has such a wonderful personality. She even talked to me about my situation and helped me with my problems too. EVERYONE in their life time should meet someone like Barbara. Thank you so much.

September 06, 2012

By Bruce4

I am a past client of this provider

I had reached out to Barbara in order to guide me through a very complex process of changing my mother's AARP Supplement Medicare Program from a Managed Medicare Program to an Open Universal Medicare Program. I had problems doing it by myself then. The paperwork was very complex. Barbara had made all the contact. She really resolves my problems for me in a professional expedited manner. She contacted AARP, she contacted Social Security, she contacted Medicaid in addition she helped me complete all the forms required in order to transfer from Managed Medicaid to a Universal Medicaid. She exceeded my expectations and i had recommended her to other families in need.

September 06, 2012

By Terri8

I am a past client of this provider

We're very pleased with Barbara's service. She's a big help. She was recommended by our attorney. She got my father into a nursing home that would not have accepted him had it not been for her work. He was declined because he has Alzheimer's and he has some physical aggression. Barbara made it possible to get my father into a nursing home which is closer to his home before he died. What she did was she spoke with the manager of the nursing home where he was at. He had been declined to be transferred. She went got a more detailed report of the case. She then went to the nursing where we were trying to get him in and spoke with them. Again she was a big help and she helped alleviate our anxiety at the very difficult time.

September 06, 2012

By Joan6

I am a past client of this provider

Barbara is the most wonderful person you would ever want to meet. She has been so helpful to me that I would recommend her to anybody. You can't even imagine what Barbara has done for me. I am so grateful to her. We were having a problem when my husband was in a nursing home. We had a problem getting him discharged because they felt one thing and we felt another thing. Barbara put everything on the table with the county and the nursing home. It's been just marvelous. I would have never ever have done it without Barbara. Her service had been fantastic and way above average. I found no fault in anything that she did. Everything she did, she consulted with me. There has been no any guess work or whatsoever. I never once had to think. She did it for me. I so glad I found her. One of the women I know who's husband is in Valley View went to some sort of a fair in Goshen. She met with Barbara and she told me about her. I called Barbara immediately and she came through. I'm not being melodramatic but she really helped me when I felt I was up against the wall and I couldn't get over it. She took my problems away from me and made it hers and she satisfied everything. In the end, everything came up to what we had hoped.

September 06, 2012

By Cathy9

I am a past client of this provider

They are a local company and I felt that they will be able to address our needs. They did an amazing job. It was very confusing process for us, the medicaid for my mom. The answers that they provided really helped me and directed me to the right path. There are things that you don't know as a person and that you need a professional and that's what Barbara provided me. She provided me feedback and pointed me in the right direction. All of the contacts she gave me were wonderful. The agencies that she provided me were wonderful.

See all Geriatric Care Manager reviews (28)

About Umbrella Care Management

After years of caring for her ailing grandmother and catastrophically injured father-in-law, Umbrella Care Management founder, Barbara Wilhelmy, R.N., B.S.N, C.C.M, was inspired to launch Umbrella Care Management as a resource for other, if less-informed, family caregivers.

Her company now provides services to families throughout the Hudson Valley, New Jersey, and New York City.

Barbara brings 25 years of professional nursing experience to the company. Her passion for disabled and older adults' quality of life issues developed during the 19 years she worked as a case manager in diverse settings including a national insurance company, a long-term care facility, and a regional medical center. Most recently she was employed as the Director of Case Management Services for a regional disability company. Because the American medical system is actually a disconnected collection of medical businesses, elderly and disabled populations are routinely put at unnecessary risk. With patients often facing complex, interrelated medical issues and seeing multiple providers, these businesses rarely coordinate their efforts to provide the very best quality of care for their patients.

Umbrella Care Management acts as the portal through which all of a patient's medical issues and social needs pass. Rather than viewing a patient's situation as independent pieces, Umbrella Care Management nationally certified case managers -registered nurses and licensed social workers - employ a concept known as patient-centered care. Using this model, case managers evaluate the patient's "whole picture," create a comprehensive plan to address interrelated problems, and coordinate services to ensure the best possible outcome and quality of life.

Our services are tailored to meet your precise needs; they range from ad hoc consultation services all the way to comprehensive, intensive case management. As a testament to our professionalism, credibility, and overall effectiveness at improving clients' quality of life, Umbrella Care Management is the exclusive case management consultant for the MS Society of America in Orange and Sullivan Counties in New York. We provide a vast array of services covering all aspects of senior and disabled adults' well-being. To provide an all-inclusive list would be impracticable. However, some of our more popular services include:

Crisis Intervention

Often, this is the time when families first realize the benefit of care management. When a loved one is in dire circumstances and families are exhausted, they often turn to care managers to take over the situation, alleviate stress, and bring calm to an otherwise chaotic state of affairs.

Comprehensive patient assessments

The assessment is the foundation of care management and provides a roadmap for the care plan which can be implemented by the patient's family or an Umbrella care manager.

Patient Advocacy --ask doctors tough questions and fight for the best care

Our foremost responsibility is to advocate in the best interest of the patient while balancing the needs of their family. One of the primary means to advocate is to communicate regularly with physicians and primary medical providers who have the greatest influence over patient's quality of life. This "communication" often takes the form of expert oversight meant to hold providers accountable for the care they prescribe and offers quality assurance to patients and concerned family members alike.

Ongoing management and oversight of care

Some patients may only require an assessment which provides a roadmap for future care. Others may need ongoing care management. Some may choose to use a care manager a few hours a month while others will do so for specific services or more complex issues only. Many caregivers request that care managers coordinate all of the patient's medical and social needs to alleviate the overwhelming stress so common among caregivers.

"Age in place" solutions

"Age in place" has become a prominent phrase as baby boomers age and long-term assisted living housing is at a premium. Age in place simply means finding a way for older adults to stay at home rather than moving to a long-term care facility. Sometimes there is no alternative. However, our care managers are well versed in technology, home modification, home care, and durable medical equipment solutions that often offer a viable option to seniors who prefer to age in place.

Care transition coordination

This is an important topic receiving increased attention in the healthcare community and media alike. A transition of care takes place when a patient moves between care settings, such as when a patient leaves the hospital and returns home or goes to a rehabilitation facility. Care transitions also occur when a patient's condition or situation changes. Lack of coordination during care transitions is, unfortunately, quite frequent and can be disastrous for everyone involved. Medication errors and a failure to transfer important information and are two of the most frequently cited problems occuring during care transitions.

Long-term care and housing planning

Where will your older family member reside as they age? This is one of the most common dilemmas faced by caregivers yet is rarely planned for. Our care managers will help devise a strategy to ensure that all facets of aging are carefully planned to maximize asset preservation, legal protection, and overall health - issues that are of particular concern when older persons require care in assisted living facilities. When assisted care is needed, either for rehabilitation or long term care, we can obviate common missteps taken by well-intentioned family members and maximize the chances of admission to a preferred facility.

Medicare and Medicaid consultation

The byzantine rules of Medicare and Medicaid are daunting. We can help provide clarity regarding coverage and eligibility issues and handle providers who themselves are often ill-informed on the subjects as well.

Schedule and accompany patients to appointments and accurately relay information

Though our scheduling service is most often used by families living at a distance from their aging loved ones, local caregivers see the same benefit from the presence of an Umbrella care manager at patients' medical appointments. Our care managers' medical expertise, professionalism, and overall healthcare acumen tend to garner more thorough and thoughtful answers from medical providers. Our care managers are then able to succinctly convey that information to concerned family members.

Locate and coordinate community resources

Many families contact Umbrella Care Management when they're at a loss as to the best course of action to take for an ill or injured senior adult. One of the primary functions Umbrella Care Management serves is to ensure the patient's best care while engaging community resources to alleviate caregiver stress and financial burden. These resources may include government, non-profit and private programs. We often find that our fees are offset by the community and entitlement benefits we find for a patient.

Coordinate services with other members of the health care team

Research shows that patients who receive treatment under a coordinated care system such as the patient-centered care model utilized by our care managers experience better outcomes across the full spectrum of aging issues. A few examples: Emergency room visits and hospital admissions reduced by at least 50% among high-risk elderly patients; The reduced functionality usually associated with hospital discharges of the elderly is mitigated; Agitation in Alzheimer's patients is reduced with a correlated reduction in caregiver stress.

Source: US Dept. of Health and Human Services. Patient Safety and Quality: An Evidence-Based Handbook for Nurses.

End of life counseling and hospice planning

Our care manager's role as an advocate for older persons engenders a unique relationship between care manager and patient - a role that is generally well regarded by patients who seek to discuss end of life issues with a trusted companion outside the family circle. Care managers are uniquely positioned to have frank conversations with dying patients and are able to facilitate the difficult decisions that must be made jointly by patients and families.

Regional network of financial experts

The fact that many older adults fail to plan for their eventual declining health can be catastrophic to family assets. Our comprehensive assessment includes an evaluation of a patient's legal and financial preparedness respective to their current medical condition. When appropriate, we are able to provide referrals to our regional network of attorneys who can advise clients on options to preserve assets and obviate legal disputes.

Liaison service for families at a distance or otherwise unavailable

Families living at a distance or otherwise unavailable are even more susceptible to communication problems with medical providers and often feel "out of the loop." Umbrella care managers bridge that gap by communicating with providers, scheduling and accompanying patients to appointments, and relaying information to family members.

Coordination and supervision of in-home care and companion services

When home care is required for elderly or disabled persons, we are happy to refer families to trusted providers. Regardless of the referral source, however, home caregivers are entrusted to work otherwise unsupervised in patient's homes. Umbrella care managers can provide you peace of mind by regularly conducting unannounced visits to ensure quality of care and hold caregivers accountable to a third party.

Home safety evaluations

Living independently is often the most important factor to older adults as they age. As older adults age, family members are often concerned for the safety of their loved ones at home. Safety evaluations can provide objective

Mediate family disagreements regarding care options

Caring for aging loved ones creates inordinate stress on family members. Umbrella care managers can provide objective, expert opinions on care options which are often cited as a means to mediate disagreements among family caregivers.

Quality assurance monitoring at acute and long-term care facilities

Without a medical background or sufficient time to regularly evaluate the care a loved one is receiving at a long term care facility, family members may find comfort in receiving objective care evaluations from Umbrella care managers. Such evaluations can be routine or on an as needed basis to address particular concerns.

National referral network

No matter where you're located, we're happy to answer questions and refer you to a trusted NAPGCM affiliate anywhere in the country.

Areas of Practice

Assessment, Placement, Education, Referrals, Care Management, Family/Professional Liaison, Homecare Services

Licenses & Certifications

State Licensed Registered Nurse
Bachelor of Science in Nursing
Nationally Certified Case Manager

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