Home Instead - Rockland County, NY

Home Instead is an excellent source of skilled professionals who provide quality care. We employed their services for my mother for almost 3 years, including the very difficult Covid time period. There was always coverage with full safety measures in place. The office staff went out of their way to introduce new caretakers to my mother which was very helpful. They were always available for questions or concerns. I highly recommend this agency.

Everyone that worked with our friend was polite, professional, and friendly. It was wonderful to be able to do what I needed to do knowing that he would have someone to take care of him. Their care and treatment was either as good or better than I would have been able to do. The agency adapted his caregivers according to his changing needs without any problems. Anyone that I spoke to were extremely responsive and sensitive to all of our needs and excelled in their care. They took care of M as if he were their own family member and went over and above what I expected. I would recommend them to anyone! And I won't hesitate to call them again if needed in the future.

The y are very professional and caring.

My mother requires aides during the day to help with driving, shopping and general assistance. The two aides we currently employ have established a strong relationship with my mother. They arrive on time, work with her and her changing needs, and strive to make my mother comfortable in her home. When questions arise, the agency is quick to respond and works hard to accommodate our changing needs. The aides are trusted to take my mother to doctor appointments, and frequently go our local library. As our needs grow, we will look to Home Instead for increased support. I recommend this agency.

The careGivers arrive on time and provide wonderful companionship for my dad. The agency is always very accommodating if I need to cancel for any reason. I love the notes the careGivers leave daily in the log book. They are a great snapshot into what my dad does/eats/how he's feeling while they are visiting. We've been using them for over two years now and are very happy with them!

VERY RELIABLE SERVICE, BROUGHT MATTERS TO FAMILIES ATTENTION WHEN CHANGES OCCURED

I was quite pleased with the staff of home instead. All companions that came to care for my husband were always punctual and caring. I would definitely use them again.

When I started out with HomeInstead, I had very limited experience with home aide companions. I was a bit negative about letting strangers into my home to care for my elderly, fragile mother. Homeinstead changed my perception about home health aides 100%. They have sent me only the highest quality of people--the kind of people I have grown to love, respect, and although my mom passed recently, they stuck with her until the end, went above and beyond what was called for, and I am in their debt. Every home health aide, which eventually boiled down to Kemeisha, Ana and our beloved Nicole (who remains with me to this day helping me to salvage my sanity after my mother's death) will forever be in my heart surrounded by gratitude, grace and God's love. They are all competent, wonderful people, the kind of people anyone would want to welcome into their family as a good and special friend. WIthout Nicole coming to visit with me every Sunday now that my mother is no longer with us, she not only takes care of me by taking me for walks, making sure I eat and going shoping with me, but she worked for my mom for over two years, and our talks about the memories of my mom are invaluable and allow me to want to go on living. She is an angel of gracel. Ana came into the City when my mother was at Mt. Sinai hospital almost every day, thereby giving me a break so I could go home and rest knowing my mother was in the best of hands with Ana standing by. She is excellent at what she does, a true pro. And Kemeisha--there are no words to describe the love I feel for this beautiful young woman who is a natural-born caretaker, who never raises her voice and whom I would trust with my mother's well-being in any situation. She came with us to the hospital and stayed for hours in the emergency room as we waited to get admitted. She is a beautiful soul. Cassandra is also an angel. She is kind, always professional, she never raises her voice to me, even when I am highly stressed. All the people at HomeInstead have spoiled me--so much so that when I needed a live-in aide and hired one from a Hospice-recommended list, I was sorely disappointed by the quality of people they sent because I had been used to nothing but the best from Homeinstead. What else can I say. Homeinstead pulled me through my mother's death one day at a time. My mother, being my only then-living relative, was dying, and I had no other family. Homeinstead stepped in. If I needed to talk, Cassandra was there to ease my sorrows and give me tips she had learned from her own experiences. Homeinstead's competence, commitment and hard work is overwhelmingly above and beyond anything I ever expected from a home-care agency. Debbie also spent a lot of time talking me "down" as things got very rough in the hospital. Thank you, Homeinstead. You have won me over. This is undoubtedly the best companion-service around. I don't know how I could have pulled through without each and every one of you. May you live long and continue to prosper!