Home Instead - Hampton Bays, NY

Offers Home Care

14 Reviews
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Home Instead - Hampton Bays, NY (866) 936-1978

Reviews of Home Instead - Hampton Bays, NY

14 Reviews Write a review

Home Care Reviews for Home Instead - Hampton Bays, NY

January 03, 2018

By Irene Velasco

I am a current client of this provider

I hired Home Instead at a family rate because I needed services for both of my parents. Initially I didn't want to hire them because I also wanted someone who could help my father shower but I didn't realize they could do that too. I thought it was only companionship stuff because I didn't understand what kind of agency it was at first. Then, what was really the thing that made me decide (besides having now seen how great they are) was that if someone was sick or if they couldn't come in, they would send someone here with the case worker or social worker to explain the service to us with the aide. So my parents who can't explain things very well wouldn't have to show anyone anything. That gave me peace of mind because to be halfway across the country with two people who can't live alone was a big deal. Then I was shocked! The first day we had a woman (and I can't remember her name) and then they alternated the woman with Gary. I asked her to bring stuff downstairs that I bought and she came up looking for my Shop Vac because she's going to clean the basement. To me this house has been here for 40 years. There's a lot of stuff down there! When I came back the house looks better, it's more organized than what we were able to do because at that point I didn't have a cleaning person. In addition, I'm in Arizona and my mother is like "And Gary said this" because he's telling her that he likes to do this and he's in a gardening club. He actually has listened more than I usually could to my mother! Even when they were hired for my parents, both the people that came to our house wanted to help me with things. I had a completely different experience with a lot of turnover with the initial agency we were using. There were a lot of junior people and not everyone was skilled with older people who have special awareness issues who are too proud to say I need help. They were close by but not aggressively close by as they shout at my father. Every agency has a no cell phone policy but that is not true. A lot of other aides that we had to terminate bring their phone and sit down on their phone. Home Instead was flexible too. They could do it if we need to stay out late or if we need them overnight. This happened when I totally forgot my dad had to bring his property income tax to the tax guy. Gary brought him there, waited for him and came back a different day to pick him up. He and my dad do a little field trip to the town of Brookhaven too. We have a wonderful aide now through the VA but at 3 o'clock she has to go. Sometimes it's hard like there's traffic or an appointment. People hear bad things about companies but I tell everyone about Home Instead because this is a really good one. They were incredible! I participate in telephone support groups in different organizations and people ask why they don't have a care plan. They don't understand because you can provide a list to a home health aide and they'll do it or just do the bare minimum or make it worst. This agency came, I explained a lot of things, asked a lot of questions and they didn't leave a list for the people that are coming but they do more. Sometimes you can say to empty the garbage this time, change the sheet and pick up the clutter but that's not thinking on your feet. I would give them a 5 star for the services they deliver but I want to take a half off only because you have to hire them two days a week a minimum of four hours which is fine if you afford. They used to accept like on the third Monday of the month only so I can go get my hair done and that kind of stuff but they stopped doing that. I understand it's a staffing issue but I'm disappointed that they no longer offer that service. I wish they were more flexible. I'm available for references besides this. As I was on Facebook, different people say they have them in other parts of the country so across the country their reputation is the same which is GREAT. I really think they're great company!

December 26, 2017

By Harry

I am a current client of this provider

Home Instead basically provides companionship for my mother. They do a fantastic job. The caregiver is very congener with my mom. They've become good friends. She goes out of her way to come a little bit earlier and stay a little bit later. She is also very pleasant, has a smile on her face and interacts well with other members of my family. I would highly recommend the caregiver. Everything is quite in order with billing and scheduling too, no conflicts whatsoever. Everything is taken care of upfront. We had to make some adjustments but they were able to accommodate without any problem. They make it very simple the way they do things and it's not a conflict or something I have to concern myself with. I would highly recommend Home Instead.

October 17, 2017

By Nancy Gail

I am a current client of this provider

I was hesitant at first having a "stranger" take care of my Father. The moment I met both caregivers , I felt instantly comfortable with them.My Father looks forward to their twice weekly visits. And that relieves stress for me and gives me peace of mind.

July 13, 2016

By Louise358512

I am a past client of this provider

We hired Home Instead for a brief time, and I am going to use them again. They were all excellent.

June 24, 2014

By BGavin

I am a current client of this provider

When the going got tough for my mom, these folks really came through for us. When I needed help, when I was overwhelmed, Home Instead was there for us.

June 18, 2013

By NY Packer Fan

I am a current client of this provider

The caregivers are wonderful. They've been helping my Mom for well over a year now and all of them have been sweet, gentle, and concerned. They run errands, serve meals, keep up with the meds, and keep her company. The office staff is very professional and quite competent. Kudos to Tracy, Beth, and Christine.
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About Home Instead - Hampton Bays, NY


Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Hampton Bays, NY

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Hampton Bays, NY

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