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(800) 558-0653

Grace Healthcare Services

105 Fieldcrest Avenue, Edison, NJ 08837

(800) 558-0653 (Call a Family Advisor)

3.25

(8 reviews)

Offers Hospice

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Reviews of Grace Healthcare Services in Edison, New Jersey

3.25

(8 reviews)

    Linda528

    5

    February 28, 2024

    I am a current client of this provider

    I can't say enough about how wonderful Faith and Jonathan were when they were helping us with our Aunt during her passing. They were very compassionate and kept us informed throughout the process. It's never an easy thing for the family to go through but they definitely made things easier because we knew Grace Hospital care was advocating for our loved one..

    Squirrels4U

    5

    March 28, 2023

    I am a current client of this provider

    My experience with Grace Healthcare Services was amazing. They took care of my father and they took care of our family. They were professional caring and responsive at such a challenging time for us. The RN was kind, always on time, and went above and beyond. Pain management was never an issue. Overall I couldn't have asked for a better experience given the circumstances.

    Rick H.

    5

    March 28, 2023

    I am a past client of this provider

    Recently, my mother was in need of hospice services. Having used Grace Healthcare to care for my Dad in his final months, I knew to turn to Grace once again. Christine, the nurse was just amazing. She made sure my Mom was comfortable and well taken care of. Communication with the Assisted Living staff was superb. Christine was an advocate so needed during Mom's final days. Christine stayed with Mom for hours during her final day and was present when Mom passed, making sure she was comfortable at all times and was there during any moments of distress. I can't thank Grace enough for caring for both of my parents. Unfortunately, my son was diagnosed with ALS, and although I hope we won't need to, I wouldn't let any other hospice care for him.

    sibi

    1

    June 2, 2021

    I am a current client of this provider

    High staff turnover, poor communication, lack of follow through. Many excuses offered, defensive ... Beware

    Provider Response

    Thank you for taking the time to share your feedback with us. We are very sorry to hear about your experience. Ensuring the satisfaction of our patients and families is our highest priority and something we take very seriously. If there is anything we can do or you would be willing to further discuss your experience, please give us a call.

    Ridiculousness

    1

    March 11, 2020

    I am a current client of this provider

    This company has such poor customer service its ridiculous. Every time I call to talk about my bill I either have to leave a message and no one gets back to me, or I speak to a foreigner who I cannot understand. The last lady I spoke with who had such a thick accent hung up on me after saying something before the hang up. I have tried for weeks to contact them. I have left countless messages to no avail. I'd give them zero stars if I could. They are a lousy company when it comes to customer service!

    Provider Response

    We take very seriously the experience you had with Grace Healthcare Services. It is our highest priority to provide every patient and family with excellent care and attention. According to your review, this was not achieved. We will continue to evaluate our own processes to make sure that each and every one of our patients receives the exceptional care they deserve. If you would be willing to further discuss your experience, please call us. Thank you for sharing your feedback.

    missedu

    2

    May 14, 2016

    Other

    The aides were wonderful. The pain control was wonderful. The RN's, not so much. Where was the caring attitude? response time was horrific. I can't change the past, but if I saw into the future, I would have never gone with this service. Do you and your loved one a favor and choose a different service.

    andreuro

    2

    June 1, 2015

    I am a past client of this provider

    It is now nine days since my mother-in-law, a Grace Healthcare hospice patient, passed away. No one from Grace has called with condolences or to follow up in any way. How disappointing, especially since the administrator from Grace was so eager for her business that she arrived hours after our first call of inquiry. I must commend one of Grace's visiting nurses, Stephan. He was terrific. Otherwise, I found communicating with Grace challenging and frustrating.

    Lillian2

    5

    February 28, 2013

    I am a past client of this provider

    Grace Healthcare Services was fabulous. My friend passed away, but they were just terrific. Everything went absolutely wonderful. I would recommend them.

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    Medicare

        Ownership Type: PROPRIETARY - INDIVIDUAL
        Rating Date: 9/1/2023

      About Grace Healthcare Services in Edison, New Jersey

      Grace Healthcare Services is a hospice care provider currently providing care in Atlantic, Bergen, Burlington, Camden, Cape May, Essex, Gloucester, Hudson , Mercer, Middlesex, Monmouth, Morris, Ocean, Passaic, Somerset and Union Counties in New Jersey.

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