Grace Healthcare Services Edison, NJ

This company has such poor customer service its ridiculous. Every time I call to talk about my bill I either have to leave a message and no one gets back to me, or I speak to a foreigner who I cannot understand. The last lady I spoke with who had such a thick accent hung up on me after saying something before the hang up. I have tried for weeks to contact them. I have left countless messages to no avail. I'd give them zero stars if I could. They are a lousy company when it comes to customer service!

The aides were wonderful. The pain control was wonderful. The RN's, not so much. Where was the caring attitude? response time was horrific. I can't change the past, but if I saw into the future, I would have never gone with this service. Do you and your loved one a favor and choose a different service.

It is now nine days since my mother-in-law, a Grace Healthcare hospice patient, passed away. No one from Grace has called with condolences or to follow up in any way. How disappointing, especially since the administrator from Grace was so eager for her business that she arrived hours after our first call of inquiry. I must commend one of Grace's visiting nurses, Stephan. He was terrific. Otherwise, I found communicating with Grace challenging and frustrating.

Grace Healthcare Services was fabulous. My friend passed away, but they were just terrific. Everything went absolutely wonderful. I would recommend them.