BrightStar Care St. Croix Valley

They went out of their way to provide care and companionship that my husband needed. I liked that they provided good quality caregivers. They are amazing.

The agency could have some qualified people stay where they are at and when they are needed. They can't get anyone to come out and help me.

The caregivers give me transportation when I need to go places, and help with showers. There is nothing I can offer that they could improve.

It is so helpful, they do things I can't do anymore or things that are too difficult. I like that they are here, they rarely miss a day or client time. They do very good and we have excellent people.

The caregivers that I have are very nice. I like the people they send out to me.

They are taking care of my toe. They have been taking care of it ever since I hurt it. They are great services, I like them.

They seem to know what to do without being told all the time. I like that their people are well-trained.

In another agency they could just come out for an hour. We didn't need so many hours at a time. We just needed someone to check my mom's blood. Everything depends on the caregivers. We had issues getting dependable people. We have probably had about 30 caregivers in the year we had them. There were about 3 that I really liked.

Being present and doing things I am unable to do makes a big difference. They follow through with what they say. I like the people that work with us.

They can make our lives easier by accepting alternative care or insurance payments. I would tell a friend that the caregiver is excellent.

They help me with a shower. They do a good job with helping us.

The only thing she does is set up his beds. I like our new caregiver; she's very personable and friendly.

I like that I don't have to second guess myself with getting my pills mixed up. They're very kind and courteous.

They help me with my pill boxes. They just show up on time and they check my feet.

They are kind, caring, and they do everything for him. They talk to him when he wants to be talked to. They take care of my dad and help him. He enjoys most of them.

I'd like better scheduling. I get good services.

I have nothing to compare it to, but when the nurse comes, she is good. I especially like the caregiver who was given to us a year and a half ago.

They help with cleaning my place and some more. They do their job and are very friendly.

They made my life easier. They did what they were supposed to do. I like that they worked with my schedule.

They help him with his medication. The lady that helps with cleaning is very good and the nurse is very good.

They provide me with my medication and have been very trustworthy and wonderful to come into our home. The nurses are absolutely wonderful.

My father needed help and he could call on them for help. He could have normalcy with our family. I liked the CNA because they actually cared about what they were doing.

They could be doing their full job. Whenever they leave, I have to go back and finish what needed to be done. They could provide a proper cleaning.

It is very helpful. They help with his bathing and his meals. They are very flexible and they communicate well on scheduling.

They are friendly and professional people. They have a lot of knowledge and take good care of their people.

Before they were coming my wife had to help me so now my wife does not have to do it which is very nice. I have the same caregiver come everyday.

I lost a leg. I need someone to help me get through life. It is impossible for me to do the things I used to. They shower and dress me. Sometimes the communication isn't the best. They sometimes have people come last minute.

She helps me with my pills. They do wonderful. She is a very nice lady.

They were very nice and performed their duties like they should have. They have been very wonderful.

The caregivers only watch my husband to keep him safe because he is bed bound. They are a well recommended company and local.

They make our lives easier. They can put up with the objections that are raised. They give us extra breathing room. They are professional and flexible. I know that my in laws are being taken care of with a high quality care.

They come four days of the week for three hours. They change his briefs and his bed. They help me a lot. They try to send people trained who are responsible. They take care of any complaint we talk about.

I like that they will do the criteria I have set up for them. I like that they are consistent.

The CNA that comes out give my husband his baths which was hard on my body to do for him. I already have recommended them. They are very reliable and they have a wonderful staff.

They were really friendly. I like them but I didn't like the fact they didn't get my daily stuff.

They've been attentive to our needs and not overly bureaucratic. They've been very nimble. I like their flexibility with the options and the ability to change care options.

My daughter is tiny. I was weight bearing. They helped with that. I like the flexibility that I had with them.

It's very helpful. They do a good job.

I wouldnt have a life without them. They help me get out of bed in the morning and take a shower. They get me breakfast and get me started for the day. The people are so friendly and helpful.

I don't have to drive an hour away. And they reach out to me and schedule my appointments. I like my nurse.

The most helpful was all of it, they all helped with his personal care. I liked their organization and follow through and attention to detail.

The most helpful part is that the nurses make recommendations to me in regard to my condition. I like the nurses that BrightStar Care has.

They come in and take the vitals and do my pills. I appreciate that. They're doing a good job but they can't do it all. The caregivers come on time.

The caregiver, Alyssa, gave great companionship to Betty and was very reliable. There seemed to be confusion with the scheduling a lot, so having a better scheduling system would have been helpful.

It is really important to us when we need a day off. The staffing is a problem. There is turnover with the caregivers. They sometime don't have staff available.

They help him get to his appointments and to the grocery store. It's been tremendous for him to know someone is there. I think the first aide didn't seem to care and was in it for the paycheck. My dad tried to keep on top of him. The second caregiver has been good and very proactive.

I would like more consistency in caregivers. I've liked that they keep everyone informed and their contact.

It helps me a lot. They take care of all my medications. I like that they're always on time.

When they did have caregivers show up, they did a good job. They could have been consistent with their caregivers and availability.

I live an hour away, so they handle a lot of things that come up like going to the grocery store or getting medication. It has made me feel better knowing that someone is there to help him out. I like the caregiver because he seems to be a good guy and gets my dad involved. I also like how on top of it they are and if there are questions, they notify us.

They are doing fine since we only have one caregiver come in once a week. We had a rocky start with the billing processes. They said that they worked with the insurance company before, but they did not bill correctly, and that was a stressful thing. We also have gone through a couple of different people.

We had an experience a month ago where the nurse was coming out, and I drove 45 minutes to get there and she never showed up or called. We're in between caregivers right now. They can improve by being on time.

There was not much they could do from a medical standpoint, but they showed empathy, and they cared. They would take her on walks and tend to her. I appreciated the quality of the people that we were given. They were able to do the housekeeping that was needed.

It's been good for her to have someone coming during the day since I work full time. Having someone come in and work with her, help her out, and just talk to her makes things go a little smoother for her. They've been communicating with me on any changes or anything that is happening. I usually hear from their associates, which is really good.

It provides respite so I can get out of the house. It is convenient.

They quit on me as a maid service and now they send a nurse. They have been serving me for about 3 or 4 years. They are fairly prompt.

I think it had a positive effect on her. She looked forward to the visits. They could have helped with more cleaning and laundry to be more helpful.

They do it the same day every week. There is a lot of turnover in staff, but he seems happy with everyone he works with. It had improved his life because of the reliability. I like their flexibility. When we were looking for the care, we needed minimal care. They were the only company that was flexible with what we wanted.

It kept him out of memory care for as long as possible. I liked that the people were pleasant and easy to deal with.

If my wife is sick, we would like to get spur-of-the-moment help. They're professional and personal. We can count on them.

It is good to know you have someone dependable to come. I am happy with it. I would recommend them to anyone who needs care.

The services give me time away. I like that the agency is friendly.

They make it possible to live the way that we live. We can't do any labor, and if we fell down, we would need help to get up. They make it so we can stay in our home, and we love them. They try very hard to have people who are able to do the job. The people that they have sent us have not been quite as good, but the one we have now is excellent. We are happy with it.

They could make special note of what the family requests them to do. People come and go pretty quickly, so they don't have reliable help. Getting reliable help would be good.

They did a great job! Some of them were professional. They needed to put all the documents in the folder. Some caregivers didn't do that.

They are very personable. They have helped me by giving me time away. They need to be more consistent with the person that comes to be with my loved one.

Whatever I need, they usually supply it. I like that they are very accommodating to my needs.

They do what they are asked and take care of my mother. They could improve on their communication.

Today it didn't work out to good. Monday is my free day. I don't get charged if I don't use it. I made reservations last Monday, and they cancelled the lady coming out here. Today, they were going to send a lady out here till 1:15 for a hair cut. Somebody took my spot at the barber shop. I had to find my own way down there. I called the office up to cancel it. They made a new set of rules to notify them within 12 hours. They could have people in the office that know what they are doing.

I am not able to help my husband shower, so the caregiver will do that. They will do our laundry, but they wash everything together and do not wash things according to colors.

They help me with respite hour and it gives me a chance to take a break with my wife. I like that they send people that are good and trained.

They are there for me and to make things easier. I like the fact that they care about their people.

It helps give him confidence to live in his own home. I like the quality of his providers and the excellent follow up his management group has had.

I don't think the girl that comes has had a raise or has health care.

It helps me a lot. I don't have to do some of the things which hurt my arm. The caregivers that come in are understanding of my needs and do what I tell them to do.

They helped with hospice care and helped the family keep our loved one at home. They did a great job. All of their staff from the very begging was very high quality, kind people.

They take the burden of the physical activity I have to do. They help the days goes by. They should take more initiative with the things we need.

They do the cleaning in my house. I would tell a friend this agency is good.

They keep my room clean. The nurse that comes in is pretty nice and pretty cool.

They help me so I can go out and do the errands. They should keep more replacement caregivers available.

They give me a good shower. They are on time and courteous.

They help me with my wash. I would like them notify me to tell me if they're coming or not.

They knew exactly how to do their job and took care of changing my catheter. They are on time, did very good work, and were easy to get along with.

They made my life much, much easier. Usually they were only supposed to do light cleaning, but they did a lot more cleaning around here because I can't do it. These caregivers did a great job when they came in and helped me.

They took good care of my mother. I would have liked to have been pre-warned before they dropped the services for my mother.

They need someone to be here. They relieve my sister and me. They fill in when we are not available. They need better scheduling. We don't always know who is coming.

They have provided help for when I cannot be home. I would tell them that they are good.

It took things off my plate I didn't have to be responsible for. They took care of my duties. They helped out my dad and supported him. They were very responsive no matter when I contacted them. They get back to me very quickly. They sent very high quality caregivers.

Just having someone there to care and look after my loved one. Just be consistent with who they send out to help my loved one.

When they come, I am able to leave and visit family members. They need to better their reliability of service. I want them to call when they come, and sometimes they do not call.

They are there for whatever we need. I would recommend them any time. They are very friendly and helpful.

The ability to know that BrightStar was going to be there on time and wouldn't be late was good. The caregiver was always on time and was very polite. She would do things above and beyond.

My back is shot and I have problems breathing so there are things that I cannot do, and the girl that is here helps me with everything. They contact me when they need to, and they keep up to date with everything. The people are really super.

They're getting me out of the house and it gives me a break. The two that come out here all the time are really friendly and very personable.

They clean up when they come in, and we can't do that. I can't stand stuff on the floor, and they vacuum my floor for me. They always send people when they say they are going to, and most of the people they have sent are very good.

It was very helpful because I had peace of mind that things were taken care of. It would have been nice to have more consistent care instead of different caregivers. It was really hard on my loved one to have different people. One time the caregiver didn't show up. I wasn't completely satisfied. Some of the caregivers were newer. I understood that, but they didn't quite do what I wanted them to do. Some of them were very good though.

They have made life easier because they provide someone for me to be with because I am in this house 24/7. BrightStar Care has caregivers who know how to cook and when they make them, the eggs are moist. However, one of the ladies before kept scraping the non-stick off the frying pan, but she isn't around any more.

It makes it easier and I don't have to do things like my wash. They're very willing to do anything. The services they provide aren't limited and I like that.

It makes my life easier when they come to help me. They need to have improve the help that they are providing.

They have been coming and giving me different treatments and I have improvement significantly. My nurse is tune into my needs and makes sure that I get the care that I need. She says things that are helpful to me.

It provides me with a peace of mind. I would tell a friend that BrightStar Care has people that are capable of doing what they are suppose to do, such as cleaning, helping my mother with bathing, talking with her, and being her companion.

I couldn't hardly get by in the morning without them. They are very essential to me because they help me take my medications through my feeding tube and helped me get bathed and dressed. They have some really good caregivers, a few that have been exceptional. They have a problem in the office with a scheduler.

They were very helpful. They did things that neither of us could do. They did very well. He had to tell them what to do, but we had no problems with any of them.

They provide care so my loved ones can still be comfortable in their own home. They need to be more organized and clear about the billing options. I think it's vital to have it clearly outlined for clients and family members. We didn't know of other options, and it was stressful.

We've only had one nurse, and she has been excellent.

They're prompt, and they help me with anything I want them to help me with. They're excellent. They help with anything I ask, like making my bed and doing the laundry.

Most everyone I've dealt with is pleasant. A couple people who came were on the mediocre side. I want someone who comes consistently. The owner of the company doesn't always give me a real comfortable feeling. They aren't very nice to me. It depends on how my loved one feels. If they feel good, they are is bright and alert. I don't know if there is anything they could do.

Someone from BrightStar Care named Annette called our home phone at 5:15 during after hours and told David that his services had been cancelled. We were so confused by that since we didn't cancel. We are not sure if they hurt our relationship with the VA because of this. The caretaker doesn't wash her hands and doesn't act like a professional caretaker. They also said they could no longer take David to the YMCA, and I'm just trying to figure out what to do. We never had a care plan set up to know what we could use. I don't think it matches up with the care plan that we have. Up until they messed up, it was very positive and was working out great, but the new owner came in and has been very disruptive to our lives right now.

BrightStar Care always tries to give us caregivers when we need them. The care lets me get away to do things.

I know my dad is really happy with his caregiver. The overall help is wonderful. It gives me peace of mind knowing that she is checking in on my father. She helps my father with the things he can't do for himself.

They are doing good at making sure my dad is taken care of. The services can check in and tell me how my father is doing. I have to work so I need this to help me out.

They just have been doing a good job because they have an organized plan and they follow it. They take care of the patient and follow what they have agreed to do.

The people were friendly and knowledgeable. They did a good job. I still have my feet and my legs thanks to the care from the nurses.

I would tell a friend that BrightStar Care's caregivers do the job that is asked of them. BrightStar Care has made my life easier by allowing me to get a day off from caring for my wife.

BrightStar Care is very good and I would be glad to recommend them to others. My caregiver is very good to me and is a wonderful person.

I would tell a someone that the care from BrightStar Care is good. BrightStar Care has made life easier because there is someone there to take care of my loved one.

BrightStar Care's caregiver is very friendly and does everything I ask her to. BrightStar Care helps to clean the house and change my husband's bed.

I would say that BrightStar Care is responsible and reliable, they are really thorough. There are caregivers with personality. BrightStar Care has showed me how to do things and they are good people.

The people that BrightStar Care sent were really good, but one of their caregivers didn't come. The caregivers were competent and kind. I would tell my friends that the caregivers they sent were competent. BrightStar Care made my life easier because I didn't have to worry about my husband.

I would recommend BrightStar Care because they provide pretty good services. BrightStar Care makes life better because I have someone to talk to.

I like BrightStar Care because of the flat rate they offer. They have always been reliable. If I need to change something BrightStar Care is very accommodating. Their care has made my life easier.

BrightStar Care has good responsible management. Our current caregiver from BrightStar Care is particularly good with us.

BrightStar Care got me a caregiver who is excellent. The service provides me with a caregiver who helps me with my showers.

The caregiver I have is really good! She is dependable, always comes, and does what I want. The care I have received from BrightStar Care has made my life easier. My caretaker takes me wherever I have to go, like grocery shopping and doctor's appointments.

BrightStar Care provides caregivers now that do their job really well for the client. My life is easier because the bathing is done by the caregivers, and that really helps me out a lot.

BrightStar Care's employee is always here and is very respectful. I like the services because they help me remember the things that I need.

BrightStar Care is a good company, but sometimes they have communication errors. It kind of seems like management doesn't know what's going on. The caregivers have enabled the client to be a little more independent and have given companionship.

BrightStar Care has kept me informed since the beginning, and they are professional and reliable. BrightStar Care helps me carry things because I have a weight restriction on things I can lift.

BrightStar Cares' caregivers are here on time most of the time and doing everything for me. I feel comfortable with them. The service has made my life easier by not having to do anything by myself without them.

BrightStar Care is flexible and easy to work with. The services give me time to myself and do things for myself.