BrightStar Care St. Croix Valley

Offers Home Care

121 Reviews
Call (800) 973-1841
BrightStar Care St. Croix Valley (800) 973-1841
PocEocLineHcp cert

Reviews of BrightStar Care St. Croix Valley

121 Reviews Write a review

Home Care Reviews for BrightStar Care St. Croix Valley

December 04, 2020

By Byron M

I am a current client of this provider

It is very helpful. They help with his bathing and his meals. They are very flexible and they communicate well on scheduling.

November 23, 2020

By Dennis G_1

I am a current client of this provider

They are friendly and professional people. They have a lot of knowledge and take good care of their people.

November 23, 2020

By Anonymous_4211

I am a current client of this provider

Before they were coming my wife had to help me so now my wife does not have to do it which is very nice. I have the same caregiver come everyday.

November 21, 2020

By Anonymous_3754

I am a current client of this provider

I lost a leg. I need someone to help me get through life. It is impossible for me to do the things I used to. They shower and dress me. Sometimes the communication isn't the best. They sometimes have people come last minute.

October 23, 2020

By James L_23

I am a current client of this provider

She helps me with my pills. They do wonderful. She is a very nice lady.

October 22, 2020

By Janet K_10

I am a past client of this provider

They were very nice and performed their duties like they should have. They have been very wonderful.

October 07, 2020

By Anonymous_3284

I am a current client of this provider

The caregivers only watch my husband to keep him safe because he is bed bound. They are a well recommended company and local.

October 07, 2020

By Kim L_8

I am a current client of this provider

They make our lives easier. They can put up with the objections that are raised. They give us extra breathing room. They are professional and flexible. I know that my in laws are being taken care of with a high quality care.

September 14, 2020

By Mounir M_1

I am a current client of this provider

They come four days of the week for three hours. They change his briefs and his bed. They help me a lot. They try to send people trained who are responsible. They take care of any complaint we talk about.

September 14, 2020

By Anonymous_4052

I am a current client of this provider

I like that they will do the criteria I have set up for them. I like that they are consistent.

September 14, 2020

By Barb F_2

I am a current client of this provider

The CNA that comes out give my husband his baths which was hard on my body to do for him. I already have recommended them. They are very reliable and they have a wonderful staff.

August 25, 2020

By Ellen H_10

I am a current client of this provider

All they do is set up his pills and take his blood pressure. The people that have been here are professional yet caring.

August 19, 2020

By Ellen S_9

I am a current client of this provider

The caregiver does everything we ask him to do immediately. My daughter and I went to find out about BrightStar and after we left we knew for sure we wanted to use them. Right after that I recommended the company to others, because we were so impressed with Rosa the trainer.

August 17, 2020

By Renee Z

I am a current client of this provider

They can stay on the schedule more. We had not had consistent caregivers like we were hoping for.

August 17, 2020

By Anonymous_4012

I am a past client of this provider

They were really friendly. I like them but I didn't like the fact they didn't get my daily stuff.

August 06, 2020

By Kim L_7

I am a current client of this provider

They've been attentive to our needs and not overly bureaucratic. They've been very nimble. I like their flexibility with the options and the ability to change care options.

July 27, 2020

By Carol E_11

I am a past client of this provider

My daughter is tiny. I was weight bearing. They helped with that. I like the flexibility that I had with them.

July 21, 2020

By Laverne B

I am a current client of this provider

It's very helpful. They do a good job.

July 15, 2020

By Roger S_14

I am a current client of this provider

I wouldnt have a life without them. They help me get out of bed in the morning and take a shower. They get me breakfast and get me started for the day. The people are so friendly and helpful.

July 15, 2020

By Maija T

I am a current client of this provider

I don't have to drive an hour away. And they reach out to me and schedule my appointments. I like my nurse.

June 22, 2020

By Barry L

I am a past client of this provider

The most helpful was all of it, they all helped with his personal care. I liked their organization and follow through and attention to detail.

June 18, 2020

By Vernon Peter SR B

I am a current client of this provider

The most helpful part is that the nurses make recommendations to me in regard to my condition. I like the nurses that BrightStar Care has.

June 05, 2020

By Richard (_1

I am a current client of this provider

They come in and take the vitals and do my pills. I appreciate that. They're doing a good job but they can't do it all. The caregivers come on time.

June 05, 2020

By Betty W

I am a past client of this provider

The caregiver, Alyssa, gave great companionship to Betty and was very reliable. There seemed to be confusion with the scheduling a lot, so having a better scheduling system would have been helpful.

May 22, 2020

By Tom G_6

I am a current client of this provider

They take care of my pills for me. I like that they show up on time.

May 22, 2020

By Don O

I am a current client of this provider

It is really important to us when we need a day off. The staffing is a problem. There is turnover with the caregivers. They sometime don't have staff available.

April 21, 2020

By Barb C_3

I am a current client of this provider

They are so helpful and they take care of everything. The nurses step up and do an outstanding job. They are so friendly and my dad enjoys when they come over.

April 15, 2020

By Amanda C_2

I am a current client of this provider

They help him get to his appointments and to the grocery store. It's been tremendous for him to know someone is there. I think the first aide didn't seem to care and was in it for the paycheck. My dad tried to keep on top of him. The second caregiver has been good and very proactive.

April 10, 2020

By Vicki _1

I am a current client of this provider

I would like more consistency in caregivers. I've liked that they keep everyone informed and their contact.

April 08, 2020

By Steven D_1

I am a current client of this provider

It helps me a lot. They take care of all my medications. I like that they're always on time.

March 19, 2020

By Anonymous_3590

I am a past client of this provider

When they did have caregivers show up, they did a good job. They could have been consistent with their caregivers and availability.

March 12, 2020

By Catherine "

I am a current client of this provider

They get her up and sometimes they have to take her to the bathroom. Our goal with the caregivers is to get her up and dressed and on her way for the day and at night get her to bed and showers twice a week. Everything has been super good for quite a while. There have times when there haven't been the best caregivers, but that has been a rare thing. The caregiver we have now is superb. I like the people that have been sent out. They are very capable and they are taking care of my wife very well. We enjoy talking to them and having them here.

March 12, 2020

By Steve W_16

I am a current client of this provider

I live an hour away, so they handle a lot of things that come up like going to the grocery store or getting medication. It has made me feel better knowing that someone is there to help him out. I like the caregiver because he seems to be a good guy and gets my dad involved. I also like how on top of it they are and if there are questions, they notify us.

March 10, 2020

By Lori P_1

I am a current client of this provider

They are doing fine since we only have one caregiver come in once a week. We had a rocky start with the billing processes. They said that they worked with the insurance company before, but they did not bill correctly, and that was a stressful thing. We also have gone through a couple of different people.

February 06, 2020

By Cindy_2

I am a current client of this provider

We had an experience a month ago where the nurse was coming out, and I drove 45 minutes to get there and she never showed up or called. We're in between caregivers right now. They can improve by being on time.

January 09, 2020

By Tom F_8

I am a past client of this provider

There was not much they could do from a medical standpoint, but they showed empathy, and they cared. They would take her on walks and tend to her. I appreciated the quality of the people that we were given. They were able to do the housekeeping that was needed.

January 09, 2020

By Dave P_3

I am a current client of this provider

It's been good for her to have someone coming during the day since I work full time. Having someone come in and work with her, help her out, and just talk to her makes things go a little smoother for her. They've been communicating with me on any changes or anything that is happening. I usually hear from their associates, which is really good.

December 10, 2019

By Don O_2

I am a current client of this provider

It provides respite so I can get out of the house. It is convenient.

November 19, 2019

By Anonymous_1144

I am a current client of this provider

They quit on me as a maid service and now they send a nurse. They have been serving me for about 3 or 4 years. They are fairly prompt.

November 12, 2019

By Rita T_1

I am a past client of this provider

I think it had a positive effect on her. She looked forward to the visits. They could have helped with more cleaning and laundry to be more helpful.

October 14, 2019

By Mary d

I am a current client of this provider

They do it the same day every week. There is a lot of turnover in staff, but he seems happy with everyone he works with. It had improved his life because of the reliability. I like their flexibility. When we were looking for the care, we needed minimal care. They were the only company that was flexible with what we wanted.

October 08, 2019

By Edith H_1

I am a past client of this provider

It kept him out of memory care for as long as possible. I liked that the people were pleasant and easy to deal with.

September 04, 2019

By Glen W

I am a current client of this provider

If my wife is sick, we would like to get spur-of-the-moment help. They're professional and personal. We can count on them.

August 14, 2019

By Elizabeth (_4

I am a current client of this provider

It is good to know you have someone dependable to come. I am happy with it. I would recommend them to anyone who needs care.

August 14, 2019

By Liz J_1

I am a current client of this provider

The services give me time away. I like that the agency is friendly.

July 18, 2019

By Robert (_4

I am a current client of this provider

They make it possible to live the way that we live. We can't do any labor, and if we fell down, we would need help to get up. They make it so we can stay in our home, and we love them. They try very hard to have people who are able to do the job. The people that they have sent us have not been quite as good, but the one we have now is excellent. We are happy with it.

July 02, 2019

By Laurie H_1

I am a current client of this provider

They could make special note of what the family requests them to do. People come and go pretty quickly, so they don't have reliable help. Getting reliable help would be good.

July 02, 2019

By Noutong L

I am a past client of this provider

They did a great job! Some of them were professional. They needed to put all the documents in the folder. Some caregivers didn't do that.

June 21, 2019

By Anonymous_1919

I am a current client of this provider

They are very personable. They have helped me by giving me time away. They need to be more consistent with the person that comes to be with my loved one.

June 06, 2019

By Oscar "Lloyd" S

I am a current client of this provider

Whatever I need, they usually supply it. I like that they are very accommodating to my needs.

June 06, 2019

By Anonymous_2041

I am a current client of this provider

They do what they are asked and take care of my mother. They could improve on their communication.

May 22, 2019

By Anonymous

I am a current client of this provider

Today it didn't work out to good. Monday is my free day. I don't get charged if I don't use it. I made reservations last Monday, and they cancelled the lady coming out here. Today, they were going to send a lady out here till 1:15 for a hair cut. Somebody took my spot at the barber shop. I had to find my own way down there. I called the office up to cancel it. They made a new set of rules to notify them within 12 hours. They could have people in the office that know what they are doing.

May 20, 2019

By Anonymous_241

I am a current client of this provider

I am not able to help my husband shower, so the caregiver will do that. They will do our laundry, but they wash everything together and do not wash things according to colors.

May 02, 2019

By Mr. M

I am a current client of this provider

They help me with respite hour and it gives me a chance to take a break with my wife. I like that they send people that are good and trained.

May 01, 2019

By Leonard S_2

I am a current client of this provider

They are there for me and to make things easier. I like the fact that they care about their people.

April 11, 2019

By Karen N_5

I am a current client of this provider

It helps give him confidence to live in his own home. I like the quality of his providers and the excellent follow up his management group has had.

March 22, 2019

By Richard K_3

I am a current client of this provider

I don't think the girl that comes has had a raise or has health care.

March 13, 2019

By Daniel M_5

I am a current client of this provider

It helps me a lot. I don't have to do some of the things which hurt my arm. The caregivers that come in are understanding of my needs and do what I tell them to do.

March 13, 2019

By Diane P_10

I am a past client of this provider

They helped with hospice care and helped the family keep our loved one at home. They did a great job. All of their staff from the very begging was very high quality, kind people.

March 08, 2019

By Heidi (

I am a current client of this provider

They take the burden of the physical activity I have to do. They help the days goes by. They should take more initiative with the things we need.

March 01, 2019

By Russell N

I am a current client of this provider

They do the cleaning in my house. I would tell a friend this agency is good.

March 01, 2019

By D F

I am a current client of this provider

They keep my room clean. The nurse that comes in is pretty nice and pretty cool.

February 22, 2019

By Anonymous_1580

I am a current client of this provider

They help me so I can go out and do the errands. They should keep more replacement caregivers available.

February 19, 2019

By Marvin H

I am a current client of this provider

They give me a good shower. They are on time and courteous.

January 08, 2019

By Mary S_8

I am a current client of this provider

They help me with my wash. I would like them notify me to tell me if they're coming or not.

January 08, 2019

By Gerald Q_1

I am a past client of this provider

They knew exactly how to do their job and took care of changing my catheter. They are on time, did very good work, and were easy to get along with.

December 17, 2018

By Joseph G_1

I am a past client of this provider

They made my life much, much easier. Usually they were only supposed to do light cleaning, but they did a lot more cleaning around here because I can't do it. These caregivers did a great job when they came in and helped me.

December 04, 2018

By Terry S_3

I am a past client of this provider

They took good care of my mother. I would have liked to have been pre-warned before they dropped the services for my mother.

December 04, 2018

By Olga L_1

I am a current client of this provider

They need someone to be here. They relieve my sister and me. They fill in when we are not available. They need better scheduling. We don't always know who is coming.

December 04, 2018

By Susan K_3

I am a past client of this provider

They have provided help for when I cannot be home. I would tell them that they are good.

November 26, 2018

By Mary R_10

I am a past client of this provider

It took things off my plate I didn't have to be responsible for. They took care of my duties. They helped out my dad and supported him. They were very responsive no matter when I contacted them. They get back to me very quickly. They sent very high quality caregivers.

September 07, 2018

By Nancy _2

I am a past client of this provider

Just having someone there to care and look after my loved one. Just be consistent with who they send out to help my loved one.

September 07, 2018

By Richard J_2

I am a current client of this provider

When they come, I am able to leave and visit family members. They need to better their reliability of service. I want them to call when they come, and sometimes they do not call.

August 21, 2018

By David F

I am a current client of this provider

They are there for whatever we need. I would recommend them any time. They are very friendly and helpful.

August 21, 2018

By Kenneth B

I am a past client of this provider

The ability to know that BrightStar was going to be there on time and wouldn't be late was good. The caregiver was always on time and was very polite. She would do things above and beyond.

July 30, 2018

By Stephen V

I am a current client of this provider

My back is shot and I have problems breathing so there are things that I cannot do, and the girl that is here helps me with everything. They contact me when they need to, and they keep up to date with everything. The people are really super.

July 19, 2018

By Eugene O

I am a current client of this provider

They're getting me out of the house and it gives me a break. The two that come out here all the time are really friendly and very personable.

July 16, 2018

By Kay C

I am a current client of this provider

They clean up when they come in, and we can't do that. I can't stand stuff on the floor, and they vacuum my floor for me. They always send people when they say they are going to, and most of the people they have sent are very good.

June 21, 2018

By Anonymous

I am a past client of this provider

It was very helpful because I had peace of mind that things were taken care of. It would have been nice to have more consistent care instead of different caregivers. It was really hard on my loved one to have different people. One time the caregiver didn't show up. I wasn't completely satisfied. Some of the caregivers were newer. I understood that, but they didn't quite do what I wanted them to do. Some of them were very good though.

June 21, 2018

By Thomas K_3

I am a current client of this provider

They have made life easier because they provide someone for me to be with because I am in this house 24/7. BrightStar Care has caregivers who know how to cook and when they make them, the eggs are moist. However, one of the ladies before kept scraping the non-stick off the frying pan, but she isn't around any more.

June 19, 2018

By Walter M

I am a current client of this provider

It makes it easier and I don't have to do things like my wash. They're very willing to do anything. The services they provide aren't limited and I like that.

June 14, 2018

By Michael D

I am a current client of this provider

It makes my life easier when they come to help me. They need to have improve the help that they are providing.

June 08, 2018

By Barbara G_12

I am a current client of this provider

They have been coming and giving me different treatments and I have improvement significantly. My nurse is tune into my needs and makes sure that I get the care that I need. She says things that are helpful to me.

June 06, 2018

By Mary A

I am a current client of this provider

It provides me with a peace of mind. I would tell a friend that BrightStar Care has people that are capable of doing what they are suppose to do, such as cleaning, helping my mother with bathing, talking with her, and being her companion.

June 04, 2018

By Harold D

I am a current client of this provider

I couldn't hardly get by in the morning without them. They are very essential to me because they help me take my medications through my feeding tube and helped me get bathed and dressed. They have some really good caregivers, a few that have been exceptional. They have a problem in the office with a scheduler.

May 23, 2018

By Thomas M_3

I am a past client of this provider

They were very helpful. They did things that neither of us could do. They did very well. He had to tell them what to do, but we had no problems with any of them.

May 17, 2018

By Anonymous

I am a current client of this provider

They provide care so my loved ones can still be comfortable in their own home. They need to be more organized and clear about the billing options. I think it's vital to have it clearly outlined for clients and family members. We didn't know of other options, and it was stressful.

May 14, 2018

By Beverly M

I am a current client of this provider

We've only had one nurse, and she has been excellent.

April 19, 2018

By Raymond L

I am a current client of this provider

They're prompt, and they help me with anything I want them to help me with. They're excellent. They help with anything I ask, like making my bed and doing the laundry.

April 18, 2018

By Anonymous

I am a current client of this provider

Most everyone I've dealt with is pleasant. A couple people who came were on the mediocre side. I want someone who comes consistently. The owner of the company doesn't always give me a real comfortable feeling. They aren't very nice to me. It depends on how my loved one feels. If they feel good, they are is bright and alert. I don't know if there is anything they could do.

April 06, 2018

By David T_1

I am a current client of this provider

Someone from BrightStar Care named Annette called our home phone at 5:15 during after hours and told David that his services had been cancelled. We were so confused by that since we didn't cancel. We are not sure if they hurt our relationship with the VA because of this. The caretaker doesn't wash her hands and doesn't act like a professional caretaker. They also said they could no longer take David to the YMCA, and I'm just trying to figure out what to do. We never had a care plan set up to know what we could use. I don't think it matches up with the care plan that we have. Up until they messed up, it was very positive and was working out great, but the new owner came in and has been very disruptive to our lives right now.

April 06, 2018

By Richard "Dick" M

I am a current client of this provider

BrightStar Care always tries to give us caregivers when we need them. The care lets me get away to do things.

April 02, 2018

By Linda S

I am a current client of this provider

I know my dad is really happy with his caregiver. The overall help is wonderful. It gives me peace of mind knowing that she is checking in on my father. She helps my father with the things he can't do for himself.

March 21, 2018

By Mike L

I am a current client of this provider

They are doing good at making sure my dad is taken care of. The services can check in and tell me how my father is doing. I have to work so I need this to help me out.

January 30, 2018

By Anonymous

I am a current client of this provider

They just have been doing a good job because they have an organized plan and they follow it. They take care of the patient and follow what they have agreed to do.

January 22, 2018

By Harvey G

I am a past client of this provider

The people were friendly and knowledgeable. They did a good job. I still have my feet and my legs thanks to the care from the nurses.

November 20, 2017

By Terry Z

I am a current client of this provider

I would tell a friend that BrightStar Care's caregivers do the job that is asked of them. BrightStar Care has made my life easier by allowing me to get a day off from caring for my wife.

November 16, 2017

By Virginia B

I am a current client of this provider

BrightStar Care is very good and I would be glad to recommend them to others. My caregiver is very good to me and is a wonderful person.

November 09, 2017

By Anonymous

I am a current client of this provider

I would tell a someone that the care from BrightStar Care is good. BrightStar Care has made life easier because there is someone there to take care of my loved one.

November 02, 2017

By John B

I am a current client of this provider

BrightStar Care's caregiver is very friendly and does everything I ask her to. BrightStar Care helps to clean the house and change my husband's bed.

October 05, 2017

By Gordon H_3

I am a current client of this provider

I would say that BrightStar Care is responsible and reliable, they are really thorough. There are caregivers with personality. BrightStar Care has showed me how to do things and they are good people.

October 03, 2017

By Diane J_2

I am a past client of this provider

The people that BrightStar Care sent were really good, but one of their caregivers didn't come. The caregivers were competent and kind. I would tell my friends that the caregivers they sent were competent. BrightStar Care made my life easier because I didn't have to worry about my husband.

October 03, 2017

By Kenneth K_4

I am a current client of this provider

I would recommend BrightStar Care because they provide pretty good services. BrightStar Care makes life better because I have someone to talk to.

September 26, 2017

By Noel B

I am a current client of this provider

I like BrightStar Care because of the flat rate they offer. They have always been reliable. If I need to change something BrightStar Care is very accommodating. Their care has made my life easier.

September 25, 2017

By Nancy B_4

I am a current client of this provider

BrightStar Care has good responsible management. Our current caregiver from BrightStar Care is particularly good with us.

September 21, 2017

By Daniel R_1

I am a current client of this provider

BrightStar Care got me a caregiver who is excellent. The service provides me with a caregiver who helps me with my showers.

September 19, 2017

By Sandra W_4

I am a current client of this provider

The caregiver I have is really good! She is dependable, always comes, and does what I want. The care I have received from BrightStar Care has made my life easier. My caretaker takes me wherever I have to go, like grocery shopping and doctor's appointments.

August 23, 2017

By Ask f

I am a current client of this provider

BrightStar Care provides caregivers now that do their job really well for the client. My life is easier because the bathing is done by the caregivers, and that really helps me out a lot.

August 04, 2017

By Kevin K_3

I am a current client of this provider

BrightStar Care's employee is always here and is very respectful. I like the services because they help me remember the things that I need.

August 03, 2017

By Anonymous_477

I am a current client of this provider

BrightStar Care is a good company, but sometimes they have communication errors. It kind of seems like management doesn't know what's going on. The caregivers have enabled the client to be a little more independent and have given companionship.

July 24, 2017

By James C_5

I am a current client of this provider

BrightStar Care has kept me informed since the beginning, and they are professional and reliable. BrightStar Care helps me carry things because I have a weight restriction on things I can lift.

July 11, 2017

By June P

I am a current client of this provider

BrightStar Cares' caregivers are here on time most of the time and doing everything for me. I feel comfortable with them. The service has made my life easier by not having to do anything by myself without them.

July 07, 2017

By Koreon P

I am a current client of this provider

BrightStar Care is flexible and easy to work with. The services give me time to myself and do things for myself.
See all Home Care reviews (121) See fewer reviews
Get Costs

About BrightStar Care St. Croix Valley

BrightStar Care St. Croix Valley is an in-home care provider serving Lake Elmo, Minnesota and the surrounding area. BrightStar Care St. Croix Valley offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.

Get Costs
Request Info

Request Info

BrightStar Care St. Croix Valley

  • By clicking "Request Info", you agree to our Terms of Use, our Privacy Policy, and our Agreement to be Contacted by Telephone. You also consent that we, or our partner providers, may reach out to you about senior living solutions or Medicare insurance using a system that can auto-dial; however, you do not need to consent to this to use our service.