Right at Home South Central Michigan

Dale P_4

Dale really enjoys the caregiver that comes over. I would recommend them since they are so personable.

Daniel P_12

He enjoys the caregiver's company, and he is different when the caregivers can't come. They are easy to work with, and the caregivers are all helpful.

Tom B_35

My husband was very happy with the provider, they acted very well. You can choose the person you get; if you don't like them, you can change them. They'll do their best to fit you with someone good.

James F_29

It's given me relief, and the caregiver establishes communication and connection. I like that they try to match the patient with the caregiver.

Tommie W

I was talking to my nurse, and she told me the home aide I have has been in other homes, and she's miles ahead and suggested I keep her. They ensure I have everything I need and support me. I'd tell them that they're better than everyone else.

Provider Response

Hasse E

The provider helps Gene with his bath and his needs. The caregiver, Becca is wonderful. The client feels very comfortable with the caregiver.

Dave J_1

They make sure that I'm fed. They offer good service.

Max B_2

I go to work two days a week, and they sit with my husband. They are there for whatever he needs. They are friendly. When I call, they know who I am and know who Max is.

Anonymous_1707237304

The caregivers help with chores. They've got good people. The caregivers are solid, will show up, and do what's needed.

Donald A_1

They been really flexible with our schedule. I like that they are easy to work with.

Patricia K_14

She helps with anything I ask her to do. They are reliable and have good people working with them.

Theresa S_8

They helped me the most with my cats. They cleaned the litter and picked up the extra food on the floor. I loved the service I got from Right at Home, everything went smoothly. They were very prompt and qualified, and they did their job.

Victoria T

They have a good caregiver. She does what I cannot do. I like that they don't bother me. They respect me.

David V_20

Our caregiver is very, very good. We have Katheryn and she is excellent.

Cheryl N_6

It hasn't changed a whole lot just some have someone helping you in the morning. On occasion, we have had some changes I have had contact with them and they seem to have contact with me when they need to

Rosetta P

I really need them a lot. They do the things I can't do. They are there when I need them.

Randy A_4

My caregiver helps me get up in the morning. I'd recommend them because they're here when they need to be.

Charles H_20

It has given my dad someone to look forward to and someone to see. They help with light cleaning, cooking meals, and it has helped him manage his daily living. We have been happy with them.

Donald H_2

They help with getting me out of bed, so I can get my day started. They can have a schedule, so I know what person is coming next.

James W_29

They do everything to take care of my husband in the kindest and gentlest way. If I ever need help, I can ask her and she will do it right away. She never has any qualms. They have found me very good help. The caregiver does a wonderful job taking care of my husband and helping me when she needs to.

Willie K_1

It takes the stress off knowing someone is there if he needs help. They take care of whatever situation. The caregivers seem to be nice people.

Theresa M_13

My mom is independent, so I wish she would use Right at Home I like that they have been responsive, and she adores the caregiver she got. His name was Nolan.

Anonymous_4754

They could take me to the store if I need to go - or other places. I am not sure what they could do better, but the people are nice.

Alan L_2

The agency could be more consistent with the caregivers. I like this agency because they are available on my schedule.

Henry M_6

They were very good to deal with and did an excellent job selecting someone for my dad. We only get one service a week so far. The caregiver comes to help give my dad a shower once a week and she is wonderful.

Merry Ann K

Sometimes just being there is nice. I like the people that work with me.

Sally A_1

Whenever I ask them to do something, they do it. I'd like them to call us after they get a call. They don't call the client all the time.

Matthew U

They help with things like taping up the plastic bags instead of clipping them. They help with feeding him and sweeping. They help with bathing, washing dishes, and washing laundry. They could make sure that when someone is not going to come or going to be late they get ahold of him to let him know.

Lola H_2

My caregiver now is reliable. The person I have now is the best I have had in all this time. I have had her since November. It was too hard to find people to work. They did not have enough workers.

Anonymous_5828

Someone comes twice a week. It has been positive I like the people in the office. They do well.

Lauretta S_1

They help with things like getting her showered and dressed. Once in a while we have a gap in service and we are not notified.

Kelley J

They make it so I am not alone and don't get depressed. I like that they communicate with me.

Carol P_19

They listen to me when I have had a comment to make about a caregiver. They call me when there are changes. I understand things happen at the last minute.

Joan G_14

My caregiver helps me use my legs more. I like my caregiver a lot.

Jack D_2

They have provided quality care. They have consistent care.

Shari K

They take care of me physically. They need to work on scheduling because they don't have enough employees.

Jude M

I appreciate their commitment to making sure we have a good caregiver for mom is outstanding. I like the quality of the staff and the responsiveness of the office. John and Kay have created a great culture here.

Verna L

She helped with washing the dishes and cloths and other general house work. I really like that they are on time and they do what they are assigned to do. They are efficient.

Anonymous_5246

It has made life easier since I don't have to do a lot of things and I appreciate them. Sometimes I can't move and do things. I like that they are on time with asking me questions and things like that.

Robert M_56

A lot of the time I have to miss work, I wonder every day if they will show up or not. That is a big stressor for me. We have had a lot of issues. They are frequently messing up the schedules, making me late for work.

Provider Response

Gerald H_2

Sometimes the caregivers wouldn't show up. They need more consistent caregivers.

Provider Response

Karen Y

I need errands ran on Thursday and they provide transportation. I wish communication was better.

Anonymous_3299

She sure makes my life easier. They just need to have consistency in their services. They are dependable for me.

Martha M_13

I have caught her mopping on her hands and knees once. She is just great. I like that the lady who works for my mom is nice with her. She does everything my mom asks her to.

Janice B_16

Right now they only provide house keeping services once a week for us. The house keeper has come for about a year now. I like that they are real quick to answer my questions. I really enjoy the house keeper they send to our house because everything goes smoothly.

Arlene S_4

They gave me the perfect caregiver. They listened to my complaints and were very patient with me.

Richard R_7

The cleaning is the most helpful part, especially doing the things that I forget to do myself. They come when nobody else can come to help.

Theodore K

They help me get in and out of the shower without falling. They're willing to work with our schedules and keep good caregivers with me.

Betty J_8

They shouldn't be on their phones as much. They need to always send two people to help me out at a time.

Glenda T

They've made my life easier by providing someone for me seven days a week who's willing to work with me if I have a problem. They're really flexible in getting me a caregiver when I need one. Right now, they're really short staffed because of all of the COVID stuff. When they're fully staffed they're wonderful.

Juanita S_3

They need more available people that drive. They could get more workers.

Deborah F_1

I count on them to help me get around, and they get people in here that I like. I would like it if they called me if a caregiver calls in sick.

Anonymous_4751

They could have had more people to substitute their workers to help us. There were a few times they did not show up and they did not call us about the care.

Mark B_22

They helped me if I dropped something, they'd pick me up and help me get to places. They were friendly and good workers.

Henderson H

She's been very helpful for me. I love that she is very kind to me. I like them because they always try to get you someone if your original one can't make it.

Sarah R_9

Some of the caregivers won't do anything to help me. I like that the people are helpful and nice.

Melissa C_4

They always come in with a smile. The caregivers are fantastic. They are just really good people.

Steven P_6

They helped me by cleaning the bathroom. I liked that she was friendly.

Norma J_2

They helped me take care of my mom by doing baths and housekeeping. All the staff were courteous, on time, and pleasant. My mother and I were both treated with respect.

Cheryl W_9

The care has been able to help Cheryl stay in her home while still getting things done. The staffing consistency could be improved.

Lawrence M_7

They did all of the cleaning for me. The gal that was coming here every week to help me was outstanding.

Nancy P_2

They could give me longer hours. I like their reliability.

Anonymous_4226

They were told to come on a certain date and time and they would not. One girl came on the wrong time and the wrong day. They could pay attention to what they are doing. I have had people come and not do the work. It would be half-time.

Provider Response

Roberta B_4

They give me relief and someone to talk to. I have had some really nice people. The caregivers have been excellent. Also my nurse is wonderful. I like her. She is very helpful. She gives me good ideas.

Marilyn M_9

I can live in my own home. She does everything I can't do anymore. I'm very happy with them. She's doing what she's supposed to do. She's helping me a lot.

Carrie B_3

They need to find a replacement for me when my caregiver calls off. I think that they need to find someone when your caregiver calls off.

Andrew B_4

The service does help a lot, however sometimes there isn't enough time. The company needs to make sure to call the client of any changes.

Mary A_51

I can't get down to clean my furniture. My caregiver helps me do housework. They also give me companionship. I like that they help me do things at home that I can't do anymore.

Deaun M

They do everything for me. They cook and clean for me. They get my bills paid and they take me shopping. I absolutely love her. The caregivers are just the best in town and are the best you can get.

Jack K_2

I can get out and get away for a few hours and get something else done. I like the caregiver because she is competent.

Marlene H_2

He's doing what he needs to do. The housekeeping is the most helpful part of the care. They make the bed and clean the sheets. I like the fact that they're here.

Carl E. S

When two were here, it was good. There was one girl who tried to do what was needed. The most frustrating thing was that they couldn't send two at a time when that's what was ordered for him.

Linda S_15

I can depend on them being here and they remind me of my medication and they are here to make sure I have food and water and everything I need through the night. They have caregivers that are a good match for me.

Viola D_1

They are always there if I need them, they always answer a prayer. I like that anytime I want to go somewhere like to the doctor or grocery store my caregiver comes.

Richard C_7

They do all the stuff I have a hard time doing. They are good. They are a good company. They clean the house, do the laundry, and take care of my cat.

Sarah Ann M

They were always helpful. They did things around the house that I couldn't do. I liked that they always had someone who could come out to my house.

Doris M_2

They just provided good companionship for my mother. I think they should drug check or do a background check on their caregivers.

Deborah H_3

I wouldn't change them because they are all so good. I like the quality of the people they send. I like the office staff and the people that they send out. They are very compassionate.

Carol S_39

There are times when they have not been able to find anyone for me. I had my favorite caregiver here for a lot of the time. When I wanted her for more time, they did not allow that for me. Instead, they sent me 2 others, and I don't want that.

Provider Response

Clare R

They needed more people. We are in a rural area, and they did not do very with that.

Mona J

I like that she takes me to see my son on Saturdays. I am satisfied with everything that they do.

Tammy H_7

Before they got me an aide, it was very poor, but once I got one, I was very happy. She had to leave before I could finish training her. It took them a month to find me an aide.

John T_10

They help me with my physical disabilities. They can do what I'm not able to. I like the caregivers.

Douglas A

They were supposed to do the dishes and do my laundry. They could have had older caregivers come in because the young caregivers just wanted to sit and be on their phones.

Provider Response

Virginia P_1

They came in to be a companion to my mother, but we wanted them to be a cleaning service. I didn't like how they billed or who they sent out.

Margaret B_16

Most of them were attentive and helpful. It depends on who we were dealing with. They could get some more training.

Barry B_3

I only have one person here to sort my medications, so there's not much impact. I don't have to go out with them here.

John T_11

The caregiver came out with pajamas and flip flops, and he kept doing it even after the agency told him to stop. They don't serve this area, and there are no workers in this area. (Possible discharge survey)

Provider Response

Mary P_17

It has really made a big difference for me. I like everything about them, especially the caregiver I have now, because she is fantastic. I have no trouble with her!

Raymond H_2

They could get here on time or ten minutes early. My time keeps getting shorter and shorter. They do what I want them to do and are very nice. They are not in a hurry, so that helps me out.

Ed K_5

They help with my dad's showers so that I don't have to because that would be awkward for us since I'm his daughter. They make sure he has companionship. I really like the caregiver they've assigned to my dad.

Anonymous_1042

I needed them to be better at cleaning. The people just did not know how to clean. They should have chosen people who were more qualified, and their scheduling was awful.

Pauline L_1

They were good people. They do everything well. I like the people.

Anonymous_2106

They cared for him, and they changed him. They would speak with him, and I liked that. We would talk to people, but we would never meet them. The staff needs to be more visible, like the caregivers.

Vanessa W

She helps out with things that I need to have done. I would like to see the communication improved.

Veronika M

They need to be better prepared and educated in housekeeping and whatnot. They could have some more talented and educated people.

Provider Response

Joseph N_2

When I asked for a different caregiver, they sent one out. My caregiver now is a good friend and a good worker. I like the gal they set me up with. The one I have now is awesome. They come in and vacuum, dust, and change your bedding. I live at home with my parents, and they do the dishes for us.

Kenneth H_3

They do a good job. They take me places, clean, and help with chores. They are dependable.

Kathy B_13

I am doing a lot more than I used to be doing, and I get out more than I used to. I like the caregiver that I have. Most of them have been great and on the ball. They do what is supposed to be done and they are always here.

Anonymous_1897

They helped to manage his life better. There was someone to clean up and help him out. Many of the caregivers stole from him or didn't show up. One caregiver was great. I would never recommend Right at Home.

Barbara D_8

They are on time, kind, courteous, and empathetic. The lady that I have is very kind and arrives on time. She is very helpful.

David T_18

They could have the same person on weekends. I have one person that comes four times a week and is very competent. They could have more competent people here.

James B_25

It helps me tremendously. They help take care of my husband and my household chores when I am at work. I like the girl we have now.

Anonymous_1702

There are things that have to be done daily, and they do them. Right now their biggest problem is that they don't have enough employees. They need more staff.

Anonymous_1594

The majority of the caregivers were alright. They didn't put any extra effort into it. They need to be honest with the caregivers that they hire. A lot of the caregivers quit because they were driving too far to my house to take care of me.

Provider Response

Earl H_2

They would clean and keep me company. The people who came were good, but the company wouldn't tell me if someone didn't show up.

Melody C

I would like them to have more caregiver training. I would also like the caregivers to be certified in first aid and CPR. I would like see the communication between the staff and myself improve. I would also like to see an increase in the consistency of the caregivers.

Rachael D

When they were here, we had no problem. If they had been on time, it would have been better. They were very unreliable.

Provider Response

Anonymous_1039

The person who told me she would be here at a certain time on a certain day never showed up. I didn't hear from them again for a few days. They need to improve their customer service.

Provider Response

Sheryl W_1

They could have sent the right people. I was told they were CNAs, but they were just care providers. They would change me, and they were supposed to do other things, but they wouldn't. They need to get their act together. They would send people who didn't know what to do. I'm bedridden, and they didn't know what to do. They would just talk on the phone.

Provider Response

Sandra D_9

I like it because it keeps me at home, which is where I want to be. They make my stay at home more comfortable, and I am thankful for that. The workers are very caring people. They are gracious and helpful in every way they can be.

Emory E_1

The care helps me maintain my ability to stay home and get things from the store. They need to be able to have fill-in caregivers when needed.

Terri P_1

I spent more time without a caregiver than with one. It was horrible. I never knew if I would be able to keep a doctor's appointment because they were my ride. I can't drive or take public transportation. I'm on oxygen, so I can't get out of the house. My caregiver is my lifeline. That's my food, that's my everything. For them to not show up and not even let me know, there's no excuse. They could have not lied to me. I had a caregiver that I enjoyed and we worked well together, but I got a call from them saying she wouldn't be back because she requested to work somewhere else. She never requested it, they just told her she was going to be working somewhere else.

Provider Response

Maria L_6

They give me a bath, get my water ready, and do everything else. I enjoy the visits with them and how clean they are. I have no problems with any of them.

Barbara W_1

There are so many things I can't do myself. If I need them, they are right there to help me. The caregivers I have now are good, but the previous ones were not.

Nancy A_2

The things that my caregiver does and says are upbeat and nice. She is great. I like everything about it. My caregiver is great.

Art

Right at Home at Jackson has been awesome. We've had three different caregivers; the girl we have now is just awesome and we can't be happier. She's on the timeslots we needed, she has a great attitude and is doing a good job on everything that we expect to get done. The agency is doing what we need. They're cruising along smoothly now and doing things stuff on their own. It's all been working out great.

Grandma Luv

My mother was depressed, she did not want to bathe, dress or talk with anyone. We hired Right at Home, they sent in a caregiver right away. The results are awesome with my mother now. She is no longer depressed and is happy everyday when she awakes. The caregiver (angel from heaven) has her bathing everyday, getting dressed and telling stories of her past. She is even wearing a little makeup. My mother looks forward for her angel everyday. It sure makes the family's life easier knowing our mother is taken such good care of. Grandmother Luv