BrightStar Care Novi

Offers Home Care

55 Reviews
Call (800) 973-1841
BrightStar Care Novi (800) 973-1841
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Reviews of BrightStar Care Novi

55 Reviews Write a review

Home Care Reviews for BrightStar Care Novi

March 06, 2019

By Allen K

I am a current client of this provider

They keep in touch with us and the caregiver always shows up on time and everything runs smoothly. I like our caregiver, that's the best thing I can say.

February 25, 2019

By Kathy B

I am a past client of this provider

They were a source of transportation and companionship for him. They were willing to be accommodating to out needs.

February 20, 2019

By Barbara S_23

I am a current client of this provider

Several times, if my regular person could not come, they would send a very qualified, helpful substitute. The company is always friendly, helpful, and thorough.

February 15, 2019

By Ed F_3

I am a current client of this provider

They make me meals. They should have the same caregiver all the time.

January 18, 2019

By Sharon R_7

I am a current client of this provider

They have done a good job. My mother is 98 and doesn't do much. They have been there when they are supposed to be there, and that is the most important thing. I have asked a few different things from them and they have always remembered to call me.

January 09, 2019

By Kirk F_1

I am a current client of this provider

They are able to clean my house and are able to help me bathe. They are local and they respond immediately to any changes that I might ask of them.

December 17, 2018

By Sheila H_2

I am a current client of this provider

It's been good. They've been helpful. They're prompt.

December 15, 2018

By Susan S_13

I am a current client of this provider

She has helped me get through some bad times. I get out of the bed situation and she helped me through a rough time, I can't really pin it down, but she helped immensely. They are excellent. I have been with them for four years and with the same caregiver. She has always been so attentive and is just good!

December 14, 2018

By Ashley W_1

I am a current client of this provider

They bathe her. I am happy with the company. They are on top of things.

December 10, 2018

By Becky B_4

I am a current client of this provider

They are caring and professional. They have been very responsive to our requests and we enjoy all the caregivers.

December 05, 2018

By Carolyn C_6

I am a current client of this provider

I only have a person every 3 weeks. They help me get done whatever I need to get done. The caregivers they provide are very good.

November 15, 2018

By Norma M_5

I am a current client of this provider

They are with me all day. They do my meals, my shopping, my shower, and whatever I need to have done. No one is home but me, so they take care of me. My requests are met most of the time.

November 06, 2018

By Janet B_6

I am a current client of this provider

They help her with companionship and talking with her. She can't stay home alone, but now she has someone to talk to and interact with. They always come when they are supposed to, stay as long as they are supposed to, and do what they are supposed to.

October 30, 2018

By Jack T_1

I am a current client of this provider

They are social and do good work. The caregivers that are sent are very good and are dependable.

October 24, 2018

By Anonymous_229

I am a current client of this provider

They give me a lot of support. They have been here for a while and they have always stayed with me.

October 22, 2018

By Nancy M_17

I am a current client of this provider

They only come once a week. She mainly does shopping for me. As I get older, I'll become more dependent. They are very helpful and I have no complaints.

October 19, 2018

By Shirley F_1

I am a past client of this provider

They were quite an assistance. They helped by assigning the same caregivers all the time. The compassionate care from the caregivers themselves is excellent.

September 18, 2018

By Nancy *

I am a current client of this provider

The fact that they are there helps. I like that they are thorough.

August 23, 2018

By Betty W

I am a current client of this provider

They respond to what I need when I need it. The caregivers are effective and pleasant.

August 08, 2018

By Charlene E

I am a past client of this provider

There was great fluctuation, but the consistency would have helped. The problem was trying to get the same people coming in all the time, so because it was such a long span of 24 hours and it was seven days a week, it was very hard to get the consistency of anybody that she could develop a relationship with. Because she has memory problems, a family member had to be there to make sure she gets comfortable to the new person.

July 23, 2018

By Walter R_4

I am a current client of this provider

They help me get groceries. They're on time and they do what they're supposed to do. They provide companionship.

July 13, 2018

By STEPHANIE G

I am a current client of this provider

They help with everything that my loved one needs help with, which makes him feel comfortable. It makes things a lot easier for me. They are always dependable and I haven't experienced that with other companies.

June 26, 2018

By Bill _4

I am a current client of this provider

She does laundry and bedding. We have one person that cares for my wife on a regular basis. She is excellent.

June 19, 2018

By Edwin "Barry" G

I am a current client of this provider

It was very helpful to my loved one. Sometimes I didn't know what I should do while they were here. They are friendly, helpful, and on time.

June 06, 2018

By Anonymous

I am a current client of this provider

They take care of my loved one's medical habits. I appreciate the smiles of the caregivers. They are very warm.

June 05, 2018

By Larry S

I am a past client of this provider

She wasn't doing well. They helped the most by just making her feel good, especially with bathing. Everyone seemed to be very nice and the caregivers were nice and personable. They could have improved the flow of information about who is going to be there. One day, there would be two caregivers here and the next day there would be one. They could have communicated with each other better.

May 29, 2018

By Craig H

I am a past client of this provider

Without them, my loved one would have been in trouble. I would recommend them to a friend. The administrative staff was helpful and caregivers were nice.

May 22, 2018

By William "Bill" B

I am a current client of this provider

It is helpful. They are helping him to be more independent. The caregivers and the people in the office are very courteous, on time and very compassionate.

May 15, 2018

By Suzie G_1

I am a past client of this provider

I could not have managed without them. I liked the aides who helped me and the cooperation of BrightStar's management with me.

May 14, 2018

By Cheryl B

I am a past client of this provider

I live in a different state, so I can't be there myself. I couldn't perform the services that BrightStar did even if I was there. They helped us out in a critical situation promptly and they were very responsive. The care was really good and my parents were happy with the care.

May 08, 2018

By Charlotte H

I am a past client of this provider

They just helped me with everything, like getting dressed, using the stairs, and things like that. They were very pleasant, helpful to me, and they did what they were supposed to do for me.

April 27, 2018

By Tara C_2

I am a past client of this provider

I had to take time off work. Nothing worked out because I had to keep taking days off to orient people. I missed 4 days of work, so I had to cancel my caseload that I had in my personal work.

April 24, 2018

By Todd B

I am a current client of this provider

They send quality people, and they do what they say they would do. That's not what a lot of people do. They effectively try to keep my mother in the best potential environment.

April 17, 2018

By Lisa C

I am a current client of this provider

I like that they're very responsive and they have high quality staff. They do housekeeping around her condo and make her meals.

April 05, 2018

By Debby B

I am a past client of this provider

They did not communicate with us at all and we fell through the cracks. When the caregiver was there, the care was great. The fact that they had poor communication skills and could not find us anyone was the problem.

March 14, 2018

By Sarah M_3

I am a past client of this provider

I felt like overall the care and attention was really well done. The people were friendly and did a good job. They helped with keeping the house up and caring for the patient to take some stress off of us.

March 14, 2018

By Rocco C

I am a current client of this provider

There is nothing they could really do, but some caregivers are better than others. When he first got out of the hospital, he needed them a lot more. Now, he doesn't need them as much.

March 14, 2018

By Michael L_10

I am a past client of this provider

They were incredible. They just did a wonderful job. My mother was very happy with them when she was here. The folks there are just wonderful. They did the job they were supposed to do. Everything I know about what they did at the house was from what my sister conveyed to me, and she was also extremely satisfied.

March 05, 2018

By Keith M

I am a current client of this provider

They've been able to meet my needs and schedule. I only see them once a week though. They give me more time to do other things instead.

January 29, 2018

By Jayne H

I am a past client of this provider

They were very friendly. In the beginning, I was having trouble getting them to come at the right time, but they would always call me if they were running late and when they showed up, so that was nice. They were there to help my mom, and that really helped her out the first few days she was back in her apartment, because she needed therapy and they worked with her. They did everything right.

December 18, 2017

By Louise U

I am a past client of this provider

BrightStar Care did exactly what they said they were going to do. Everyone was very professional, and knew what they were doing. The services from BrightStar Care made life easier for me by taking care of everyday items for my parents in their apartment. It allowed me to take care of my other loved ones along with other things that needed to be done.

November 15, 2017

By Hiba Y

I am a current client of this provider

I would highly recommend BrightStar Care because they have very good service, and are on time, and are very flexible with my schedule. BrightStar Care has performed what I need, and are just flexible.

November 10, 2017

By Ornell N

I am a current client of this provider

The caregivers from BrightStar Care are punctual and the office staff calls when there are problems. The caregiver from BrightStar Care has been very friendly and cooperative.

October 18, 2017

By Leo B_1

I am a current client of this provider

BrightStar Care has service that is service for life. We have had a few caregivers that were not too desirable, but the rest have been satisfactory. BrightStar Care has just been good at serving me and being sure that we have been taken care of.

October 18, 2017

By Bob _2

I am a current client of this provider

We had an accident where one of the caregivers didn't show up and didn't tell me, and that upset us. I called BrightStar Care and told them, and they were very sorry, and I thought they were going to get rid of that girl. The caregiver seems interested in us and her job. Sometimes days can be difficult for us, and they help.

October 10, 2017

By Nancy B_10

I am a past client of this provider

We did not have service with BrightStar Care for a very long time, but from what I know, they sent a bill in with the sympathy card. The first aide that they sent out was really good, but the second was just not, and she kept telling me my mom that she has experience with dying people, when my mom was dying, which was not very good. The caregiver did some things that were kind of annoying to my wife, like washing the clean laundry instead of dirty laundry and things like that.

September 19, 2017

By Anonymous_352

I am a current client of this provider

BrightStar Care is very accommodating. They explain everything in detail and make detailed notes about the situation. BrightStar Care does a good job about keeping my loved one happy. They have some problems, but they don't get upset when the caregivers come.
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About BrightStar Care Novi

BrightStar Care Novi is an in-home care provider serving Farmington Hills, Michigan and the surrounding area. BrightStar Care Novi offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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