BrightStar Care Novi

Offers Home Care

46 Reviews
Call (800) 973-1841
BrightStar Care Novi (800) 973-1841
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Reviews of BrightStar Care Novi

46 Reviews Write a review

Home Care Reviews for BrightStar Care Novi

June 05, 2018

By Larry S_10

I am a past client of this provider

Everyone seemed to be very nice and the caregivers were nice and personable. They could have improved the flow of information about who is going to be there. One day, there would be two caregivers here and the next day there would be one. They could have communicated with each other better. She wasn't doing well. They helped the most by just making her feel good, especially with bathing.

June 05, 2018

By Carolyn C_1

I am a current client of this provider

They are dependable. They take me to places that I need to go.

May 29, 2018

By Craig H

I am a past client of this provider

I would recommend them to a friend. The administrative staff was helpful and caregivers were nice. Without them, my loved one would have been in trouble.

May 22, 2018

By William "Bill" B

I am a current client of this provider

The caregivers and the people in the office are very courteous, on time and very compassionate. It is helpful. They are helping him to be more independent.

May 15, 2018

By Suzie G

I am a past client of this provider

I liked the aides who helped me and the cooperation of BrightStar's management with me. I could not have managed without them.

May 14, 2018

By Cheryl B_9

I am a past client of this provider

They helped us out in a critical situation promptly and they were very responsive. The care was really good and my parents were happy with the care. I live in a different state, so I can't be there myself. I couldn't perform the services that BrightStar did even if I was there.

May 08, 2018

By Charlotte H_1

I am a past client of this provider

They were very pleasant, helpful to me, and they did what they were supposed to do for me. They just helped me with everything, like getting dressed, using the stairs, and things like that.

April 27, 2018

By Tara C_1

I am a past client of this provider

I had to take time off work. Nothing worked out because I had to keep taking days off to orient people. I missed 4 days of work, so I had to cancel my caseload that I had in my personal work.

April 24, 2018

By Todd B_2

I am a current client of this provider

They send quality people, and they do what they say they would do. That's not what a lot of people do. They effectively try to keep my mother in the best potential environment.

April 23, 2018

By David L_8

I am a current client of this provider

I think that my personal attendant is so dependable, encouraging and helpful. I think the world of my caregiver. When the caregiver is here, she keeps me on my toes by helping me to feel good and encouraging me. We also share some entertainment together and I look forward to it.

April 17, 2018

By Lisa C_3

I am a current client of this provider

I like that they're very responsive and they have high quality staff. They do housekeeping around her condo and make her meals.

April 05, 2018

By Debby B_1

I am a past client of this provider

They did not communicate with us at all and we fell through the cracks. When the caregiver was there, the care was great. The fact that they had poor communication skills and could not find us anyone was the problem.

April 05, 2018

By Julie P_5

I am a current client of this provider

BrightStar Care is very professional and my care is exceptional. She helps me with some of the housework and things that are hard for me.

April 04, 2018

By Susan S_16

I am a current client of this provider

They are excellent. My caregiver is always there and knows what I need. She is a perfectionist. My caregiver is always very helpful and trying to make things easier for me. She thinks ahead of time.

March 14, 2018

By Sarah M_4

I am a past client of this provider

I felt like overall the care and attention was really well done. The people were friendly and did a good job. They helped with keeping the house up and caring for the patient to take some stress off of us.

March 14, 2018

By Rocco C_1

I am a current client of this provider

There is nothing they could really do, but some caregivers are better than others. When he first got out of the hospital, he needed them a lot more. Now, he doesn't need them as much.

March 14, 2018

By Michael L_10

I am a past client of this provider

They were incredible. They just did a wonderful job. My mother was very happy with them when she was here. The folks there are just wonderful. They did the job they were supposed to do. Everything I know about what they did at the house was from what my sister conveyed to me, and she was also extremely satisfied.

March 13, 2018

By Jack T_4

I am a current client of this provider

I've had issues with billing. I normally have home care for 8 hours a day. During a period of 12 days, they charged me for three days that I didn't have care at all. I don't think it's fair to charge me for care I didn't have. They should maintain the services they're supposed to provide.

March 05, 2018

By Nancy M_3

I am a current client of this provider

I've had nothing but very nice caregivers with BrightStar Care. They only come once a week so they usually go to the store for me. They're more than happy to do something around the house for me.

March 05, 2018

By Keith M_3

I am a current client of this provider

They've been able to meet my needs and schedule. I only see them once a week though. They give me more time to do other things instead.

January 29, 2018

By Jayne H_3

I am a past client of this provider

They were very friendly. In the beginning, I was having trouble getting them to come at the right time, but they would always call me if they were running late and when they showed up, so that was nice. They were there to help my mom, and that really helped her out the first few days she was back in her apartment, because she needed therapy and they worked with her. They did everything right.

January 11, 2018

By STEPHANIE G_3

I am a current client of this provider

BrightStar Care has good communication. My caregiver kind of just sits there. I have peace of mind someone is with my dad but that's pretty much about it.

January 09, 2018

By Kirk F_1

I am a current client of this provider

The services are pretty good because they are dependable and accommodating with my schedule changes. My caregiver does everything very well for me and does things that we can't do for ourselves. The services are very urgent because our capacity to do things that we once did is limited and my wife can't do what she needs to for me.

December 18, 2017

By Louise U

I am a past client of this provider

BrightStar Care did exactly what they said they were going to do. Everyone was very professional, and knew what they were doing. The services from BrightStar Care made life easier for me by taking care of everyday items for my parents in their apartment. It allowed me to take care of my other loved ones along with other things that needed to be done.

December 15, 2017

By Carolyn C_5

I am a current client of this provider

BrightStar Care is prompt in taking care of any requests that I have and the caregiver that they selected is wonderful. I don't need as much help as my daughter thinks I do, but I can't drive and my caregiver takes me out to do the things that I need.

December 04, 2017

By Allen K_2

I am a current client of this provider

We have had good results with BrightStar Care so far. Without the assistance from BrightStar Care, I would be doing everything myself.

November 15, 2017

By Hiba Y_1

I am a current client of this provider

I would highly recommend BrightStar Care because they have very good service, and are on time, and are very flexible with my schedule. BrightStar Care has performed what I need, and are just flexible.

November 10, 2017

By Ornell N_1

I am a current client of this provider

The caregivers from BrightStar Care are punctual and the office staff calls when there are problems. The caregiver from BrightStar Care has been very friendly and cooperative.

November 07, 2017

By Kathy B_2

I am a current client of this provider

BrightStar Care has registered nurses that come to take care of my loved one. BrightStar Care is very beneficial to my loved one, they manage his medication.

November 06, 2017

By Suzie G_1

I am a current client of this provider

I would recommend BrightStar Care because I liked the people that are helping me. The services from BrightStar Care are very important to us.

October 18, 2017

By Leo B_1

I am a current client of this provider

BrightStar Care has service that is service for life. We have had a few caregivers that were not too desirable, but the rest have been satisfactory. BrightStar Care has just been good at serving me and being sure that we have been taken care of.

October 18, 2017

By Bob _2

I am a current client of this provider

We had an accident where one of the caregivers didn't show up and didn't tell me, and that upset us. I called BrightStar Care and told them, and they were very sorry, and I thought they were going to get rid of that girl. The caregiver seems interested in us and her job. Sometimes days can be difficult for us, and they help.

October 11, 2017

By Lisa C_2

I am a current client of this provider

I would tell a friend that BrightStar Care is very reliable and high quality. They are also flexible. BrightStar Care helps my loved one with everything around the house and they take her on errands.

October 10, 2017

By Nancy B_10

I am a past client of this provider

We did not have service with BrightStar Care for a very long time, but from what I know, they sent a bill in with the sympathy card. The first aide that they sent out was really good, but the second was just not, and she kept telling me my mom that she has experience with dying people, when my mom was dying, which was not very good. The caregiver did some things that were kind of annoying to my wife, like washing the clean laundry instead of dirty laundry and things like that.

September 28, 2017

By Jack T

I am a current client of this provider

We would recommend BrightStar Care because they have been wonderful to both of us. BrightStar Care could send us caregivers that are actually interested in us.

September 22, 2017

By Richard B_3

I am a current client of this provider

BrightStar Care is a good agency because they train their people well. I think that they're taught to be respectful and friendly. The BrightStar Care services are good because they try to understand their clients, and they try to be kind and considerate. They do as much as they're asked to do, and they're not lazy at all.

September 19, 2017

By Anonymous_352

I am a current client of this provider

BrightStar Care is very accommodating. They explain everything in detail and make detailed notes about the situation. BrightStar Care does a good job about keeping my loved one happy. They have some problems, but they don't get upset when the caregivers come.

September 13, 2017

By David L_3

I am a current client of this provider

BrightStar Care is professional, concerned, and follows up with me and my needs. BrightStar Care is professional, concerned, and is always there to help me when I need it.
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About BrightStar Care Novi

BrightStar Care Novi is an in-home care provider serving Farmington Hills, Michigan and the surrounding area. BrightStar Care Novi offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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