Home Instead - Westport, MA

Offers Home Care

67 Reviews
Call (800) 973-1841
Home Instead - Westport, MA (800) 973-1841

Reviews of Home Instead - Westport, MA

67 Reviews Write a review

Home Care Reviews for Home Instead - Westport, MA

February 05, 2021

By thechancellor

I am a past client of this provider

All the care givers were excellent The taught me things and i showed then what i did as a care giver to expedite care. It was a very pleasant experience.

January 29, 2021

By nbsis

I am a past client of this provider

When I was informed that a condition of hospital discharge was 24x7 care I immediately called Home Instead. Erica and Samia performed a miracle and setup services for that same day and met us onsite within 2 hours! They were entirely flexible with schedule and personnel requests and each caregiver was on time, caring, trustworthy and totally present. I highly recommend them to anyone who wants to keep their loved one at home.

January 27, 2021

By Ivo Almeida


Home Instead provided unique and exceptional staff coverage that understood my family's needs with the utmost level of caring and compassion when I needed their help the most. After realizing that my dad needed a constant caretaker in his life in order to allow him to be him and the freedom and flexibility that allowed him to flourish and thrive. Nursing homes would not work for my independent father and I know my family made the best decision possible.

January 26, 2021

By NicoleRP

I am a past client of this provider

Home Instead from the staff in the office (Erica Camara and her amazing staff) to the staff that provided amazing 24/7 care for my mother in law. There were ~ 10-11 caregivers a week that were required for her care. Each and everyone one of the caregivers became integral to her care and happiness. They became a part of our family support. Her care was complex with multiple medical issues and end of life care. The team was incredible and the agency responsive at every turn. They gave our family and my mother in law the piece of mind because of who the caregivers were as people. Not only were they helpful, they were all loving, compassionate, empathetic, honest women. There was a trust that allowed us to really be present during some very challenging months. We can not say enough about the New Bedford/Westport team.

January 16, 2021

By Daughter of Doris

I am a past client of this provider

We were very satisfied with the care our mother received from Home Instead Senior Care. Their caregivers were kind, well trained, reliable, and easy to work with. Home Instead responded quickly to our Mom's changing care needs, making a difficult time less so. The business side of Home Instead was equally reliable and easy to work with. I definitely recommend Home Instead Senior Care of Westport, MA.

January 01, 2021

By BillBobDon

I am a current client of this provider

I have been very pleased with Home Instead. The Caregivers have been reliable, kind, and displayed very good communication skills. Above all, they have been very patient with a reluctant person that they are taking care of. Home Instead has responded quickly to any requests that I may have. I would certainly recommend the services of Home Instead!

December 29, 2020

By lcardoza61

I am a past client of this provider

Home Health Aid Staff arrived on time. Care giver interactions with client were excellent. Agency was very helpful and prompt with any questions.

July 22, 2020

By One glad user

I am a past client of this provider

It usually takes a few visits for the elder receiving care to adjust and feel comfortable, especially with bathing. The CNA's and office staff are terrific! I am totally satisfied with the service.

July 09, 2020

By jab1936

I am a current client of this provider

We are currently using 3 hr. a day and 7 days a week service.They arrive at 8:30 and leave at 11:30 each morning. Their primary job is to help get my wife out of bed, washed up and dressed. They do small house work items as well as the laundry. They help the OP and PT providers with their services also. They are great cheer leaders for my wife as she recovers from a long stay in rehab due to her inability to walk. They have become a part of the family. I can not say enough about them and their team leader Erica. She has been a wonderful help throughout this ordeal. I would highly recommend Erica and her team to anyone who would need their services.

July 03, 2020

By Marcia C.

I am a current client of this provider

My family and I do not have the words to convey how pleased we are with the 24/7 services that Home Instead provides for our Aunt. Since the moment we inquired about services until the present time, the entire staff has been attentive to our Aunt's every need. They always arrive on time with caring hearts and helping hands. We are able to go to work every day and to sleep every night knowing that she is safe and well cared for. Thank You Home Instead! You are truly a blessing.

May 07, 2020

By Mary Haynes

I am a current client of this provider

I can’t say enough good things about Erica and her team. I researched numerous companies to assist my parents! These folks were the most knowledgeable and compassionate!! It is a big and often emotional decision. These folks understand that!!

April 08, 2020

By Mom Dartmouth

I am a past client of this provider

Home Instead management and caretakers are Incredibly professional, knowledgeable, responsive, and caring. This agency, their services are excellent for any family facing challenges of taking care of a senior. I am blessed we found this company. Thank you again Home Instead and a special thanks to Erica and caretakers.

February 28, 2020

By cldr

I am a current client of this provider

Home instead has been just wonderful. Samia , our case manager, is the best. She is kind and caring. Maria, our caregiver is just wonderful. She has been our angel throughout my moms difficult illness. Both Samia and Maria have hearts of gold and i would not trust my moms care to anywhere else. Home instead has been a very positive experience for me and my dad. We are thankful and grateful to have them.

February 26, 2020

By Mariah2

I am a current client of this provider

I have used HomeInstead for years at first for both my parents and then just one. They are caring and responsive. I could always rely on them.

February 21, 2020

By crocs

I am a past client of this provider

Home Instead was my first introduction to caregiving assistance for my husband. And they set a very high bar. Every person who was in our home was a professional in his or her caregiving role - capable, interactive, caring, outgoing, sense of humor to match my husband's, and always looking for additional ways to help not only him but also me. It was obvious the company had retained the right people, provided the right on-going training, set high standards and truly cared about us as a family, not only as a client. This crossed all levels of employees - I had a wonderful conversation with the owner when I initially reached out, the supervisor caringly stayed in touch, and the office staff were responsive to changing needs and pro-active when it was called for. I could not recommend them any higher than I do!

January 16, 2020

By family member 12

I am a past client of this provider

It has been a pleasure having Home Instead as a support system for my parents. The office staff is pleasant and easy to work with. They consistently met our changing needs to the best of their ability, often times, at a moments notice. The caregivers were friendly, patient, knowledgeable, compassionate and always willing to go above and beyond to assist my parents in a variety of ways. It was worth spending the money knowing my parents were getting quality caretakers in their home who could be trusted. The on-line family portal was extremely helpful. I checked it often to see who was scheduled to come into the home each week. It was especially helpful to listen to the caretaker’s summary of the day’s activities and updates on my father’s well-being. I also appreciated seeing when the bill was due and reviewing their account to make sure the bill was paid on time. I would definitely recommend Home Instead to anyone who is considering home care for their loved one.

December 11, 2019

By Jayn-Mari

I am a current client of this provider

Home Instead provides transportation four days a week to my 91-year old mother who recently stopped driving. They have been great from the first conversation we had with them. Erica Camara, Director of Client Care Services is caring, knowledgeble, and responsive to our needs and requests. My mother is happy with the women who provide transportation to her. While there are other less expensive transportation alternatives, the services provided aren't as complete. It is worth paying a bit more for Home Instead for the high-quality service, and most of all peace of mind.

September 14, 2019

By gailaraujo

I am a current client of this provider

Home Instead has been extremely responsive to the needs of my mother. They have also been patient and empathic to my father who has been nervous and resistant to change. Their care has resulted in improvement in the quality of life for both my parents even though their focus is my mom. Thank you Home Instead!

August 21, 2019

By SMFoster

I am a current client of this provider

The caregivers were very compassionate. The agency was extremely responsive to our step father's changing needs.

July 02, 2019

By wht1

I am a past client of this provider

Incredibly professional, empathetic, knowledgeable, responsive, and caring. This team, their services are excellent for any family enduring the challenges of taking care of a family member with Alzheimer's disease. I wholeheartedly recommend Home Instead.

June 21, 2019

By mitpie

I am a current client of this provider

The entire process from start to finish was very easy to implement. The 2 caregivers that helped us with homemaking services were delightful to work with and very attentive to our needs. These services were very important to our family and gave us a good sense that our family member was safe and secure when in the care of Home Instead employees. Thank you for your assistance.

May 24, 2019

By deoppressoliber

I am a current client of this provider

The entire process of working with Home Instead has been fantastic from our first interaction with senior management to seeing the caregiver interact with our parents in such a joyful manner. The manager we met with twice was incredibly insightful, accomadating and compassionate. She met with us twice, selected the perfect caregiver and got the care initatiated in 4 days! The caregiver is flexible, kind, innovative, smart and joyful (a McGyver / Andy of Mayberry combination). She is always on time. She helps out with a wide variety of ADLs and health care needs very effectively. And, she has great communication skills. My parents love her! The Home Instead office staff has also been great to work with. They are professional and flexible. And, they are always so pleasant! The Home Instead team has significantly improved the quality of life for my parents. We can't imagine working with anyone else! Aloha, Doug

April 17, 2019

By Kathleen Mary

I am a past client of this provider

Home Instead has been a wonderful resource for our family over the past year, providing 24/7 care to mom, who was unable to care for herself. Staff always arrived on time, and interactions with the caregivers were great. They were warm and caring, even under difficult circumstances. Home Instead management was quick to act on the extremely rare occasions that a caregiver wasn't the best fit. We would highly recommend this agency!!!

March 27, 2019

By concerned 2

I am a current client of this provider

Excellent, concerned , and a life saver

March 26, 2019

By Ms. Julie


Home Instead provides home care two nights (4:00 p.m. - 8:00 p.m) a week for my Mom. I live in Florida, so I'm not interacting with the Caregiver. My Dad has been caring for Mom for 6 plus years. I suggested home service to my Dad to give him a break from the 24 hour care he provides. From what my Dad shares the Caregiver is on time. My Mom has dementia, so it has been challenging, but Mom seems to be more reseptive as time passes. Overall, my interaction with the Office Staff has been pleasant.

March 25, 2019

By Lucy S.

I am a past client of this provider

HomeInstead caregivers were very kind, they really cared about my mother. They also took detailed notes about my mother's day and activities. They were very helpful.

March 21, 2019

By seamus8

I am a current client of this provider

Home in stead has been a life saver in our case. My mother is 92 has dementia, is incontinent and has trouble getting around. Our in home aide has become part of the family. She is always on time and gets along well with my mother. My mother is treated with respect and is engaged in conversations with our health aide. We have gone from having help three days a week to five days. My husband and I have recently began to have date night on Saturday evenings. We had not been out in months. We have someone come on Saturdays. I feel like our lives are almost normal. Thanks to Home in Stead.

March 07, 2019

By D Poyant

I am a current client of this provider

Wonderful team! I get companion services for my dad. The caregivers are incredibly caring and competent . My dad enjoys going for a ride and they take him to his favorite areas. The administrative staff is also great they make everything go so smoothly. They all make our life so much less stressful. Highly recommend .

February 19, 2019

By JoAnn Lambiase

I am a current client of this provider

companionship,serving breakfast and lunch,help with bathroom, cleaning and dressing always on time they have been very helpful in teaching me how to care for my mother. the agency has always met my requests

February 18, 2019

By EllieG

I am a past client of this provider

Home Instead provided the most caring and compassionate care to my Mom. They tuned in to her, my dad and myself so quickly, the adjustment was seamless. Staff was always on time, or early. Their number one priority was always my Mom and what she needed, but my dad was never forgotten. There was always love and attention given his way too. I cannot tell you the comfort level this brought me knowing that they weren't strangers in my home, they were like extended family. Anytime I had a question the agency was there immediately to answer it. Always calling back to check in with a follow up. I could not have done it without them! Thank you from the bottom of my heart! Ellie's daughter

January 29, 2019

By Westporter

I am a past client of this provider

When mom needed overnight companion care at her assisted living facility I was shocked at the rates that a lot of these agencies charge. After trying to be a hero and do it myself for two week, I quickly burnt out and turned to Home Instead. The care was fantastic, they were very accommodating. It was as of the weight of the world was taken off of my shoulders. There are other agencies that may be cheaper with their hourly rates but the dedication of this agency was well worth the cost. I definitely recommend Home Instead!

January 28, 2019

By msilva

I am a current client of this provider

Home Instead provided much needed support and guidance in the care of our mother after my father passed away. They were always there to answer our questions and phone calls to help us start a plan of care for our mom.

January 08, 2019


I am a current client of this provider

Very good service. Caring, friendly and dependable. Arrive on time. Seem to really care about my husband.

December 22, 2018

By Meister's Dad

I am a current client of this provider

My husband had a very fast onset of dementia. Because I wanted him to stay home and not in a Nursing Home, I focused on getting information from as many sources as possible. Our daughter interviewed three local providers and found Home Instead the best in responding to our needs and the fact that they are bonded. That together with a recommendation from a friend who's father was cared for by Home Instead prior to his death, made me to choose them I use coverage for nights and certain other times during the day. In my case and depending on the hour, the caretakers wash, shave, dress, feed and diaper my husband. Amazingly they always arrive on time and I get along with them in a very comfortable way The quality of the caretakers is very high. Most of them have long term experience with dementia patients. They bring a lot of kindness and understanding to the job. The company tries to keep the same persons in each time slot so that the patient feels more comfortable and assured. That is paramount with dementia patients. But even the occasional replacement is excellent. I appreciate all caretakers and administrative staff for their understanding and working with me during this very difficult time.

October 04, 2018

By Lisa Tenczar

I am a current client of this provider

Home Instead has been amazing with my Mom. The caregivers are kind and patient. The office personnel are so personable and accommodating every time you call. My Mom loves her caregiver and looks forward to seeing her every week. I would highly recommend Home Instead to everyone.

April 25, 2018

By Philip Collias

I am a current client of this provider

Samia M. provided us with outstanding service. While we have not commenced working with a care provider yet, Samia made us all feel comfortable moving forward, and was looking out for our best interests. As we get closer to needing home care, we will contact Home Instead based on the professionalism, compassion and effort that Samia put into getting to know our situation.

April 25, 2018

By Gu1ngerich

I am a current client of this provider

My sister and I are very happy with the quality of care our mom is receiving from the Home Instead aides, and the quick response from management when we have questions or problems to address. Care is taken to ensure the best personality matches for mom, and I can see how mom is benefiting from social interaction with the aides. They also encourage mom to participate in activity programs and interact with fellow residents in her assisted living home. The aides also do laundry, light housekeeping and let us know when household and personal care items are running low, and have suggestions for products that will make mom more comfortable. I love the on line log book and video clips so we can see how thing are going on a day to day basis. I spent a few days visiting mom to see how things were working out which allowed me to see first hand how well the aides did their jobs, to understand how sister and I can help them help mom (asking aides what additional care products/equipment would be useful), and to tailor things for mom's particular situation. Also to see which aides mom interacted well with and which she didn't, so that changes could be made. Management resolved the few issues that arose very quickly.

February 09, 2018

By Ricki P

I am a current client of this provider

The Home Instead management team and staff are exceptional. They will work closely with your family to create a customized plan that fits your loved ones' specific needs.

February 09, 2018

By eacorey


my bother is a client of this provider. Home Instead has been continually consistent with the care for my brother. With that attention he has improved with his social skills and overall attention and engaging personality. thank you

February 08, 2018

By New Bedford, MA

I am a past client of this provider

We were very pleased with the assistance we received through Home Instead Senior Care-North Dartmouth, MA. We had tried a few home health agencies previously and were not satisfied with the service we received with the HHA’s. Every HHA we had through Home Instead Senior Care-North Dartmouth, MA was top notch – well trained, as well as caring and patient with my mom. Samia, Client Care Manager, was extremely helpful while we were registering for the services, and quick to respond to our last-minute scheduling changes as they occurred. We currently are not an active client of Home Instead Senior Care-North Dartmouth, MA, but they are the only agency we will work with when the need arises in the future.

July 24, 2017

By carolamelia

I am a past client of this provider

I was delightfully surprised to learn that after each caregiver visit, the caregiver could leave me either an audio or text message on the Home Instead website page set up for my mother. The message could relay news about what they did together, and any observations I might need to know about. I think of the caregivers as my eyes and ears for when I can't be observing my mom myself, so it gave me peace of mind that if something was amiss that might need some attention, the caregiver could let me know and I could follow up.

April 26, 2017

By lizziec

I am a current client of this provider

Fantastic organization--wonderful staff and very accommodating.

April 25, 2017

By gbebis78

I am a current client of this provider

This company provides reliable and outstanding service.

April 19, 2017

By 7 Girls 8 Boys

I am a current client of this provider

We have been using your servers for a couple of months now and find the women are very qualified and know how to handle elderly people. They are careful and caring. They also try to keep our mother clean and her surroundings clean also.

April 17, 2017

By smugobean

I am a current client of this provider

The caregivers Nathan and Cheryl are fabulous! Patient, kind and helpful with every aspect of my father's care. We are extremely grateful for their open and consistent communication as well as from Alex and all of those involved in my father's care.

April 14, 2017

By Happy Easter!!

I am a current client of this provider

We have been using Home Instead for almost one year now. My Dad has developed some very nice relationships with the caregivers and I feel a couple of them go above and beyond what they need to do. My brother & I can rest easy knowing they are going to see him each day and make sure he is ok.

April 11, 2017

By Glory 0107

I am a current client of this provider

Home Instead has been excellent. They established a caring and personal relationship with my wife that made a very difficult situation for me and my wife much easier. They are very flexible and responsive. Highly recommend.

March 17, 2017

By Joan404070


Home Instead has been a joy to work with. They are providing care for my parents. I am in charge of scheduling and I leave 900 miles away. I have called last minute when a family member has had to cancel and they provide someone with no problems. My parents have been very happy with their caregivers.

March 14, 2017

By compasion

I am a current client of this provider

Home Instead has been a lifesaver. At the beginning it was morning care at our parents home for 6 months. They were always dependable and caring. This was such a change for our parents. They were reluctant to have strangers in there home. Everyone had a way of comforting them and helping them except the help .Home Instead has a way of matching the right staff with the clients. Our parents decided to move to assisted living because there home was getting older and needed repairs. Home Instead continued hours with them for extra help. (Showers, etc.) We have also hired Home Instead for my husbands parents who plan on remaining in there home but need 24 hr, care. Again the staff is so helpful, caring, and has allowed them to remain in there home with safety. Safety has been such a concern as our parents have aged. This company has well trained staff in all areas of health care. We are 2 very large families and all agree that Home Instead is the company to hire.

November 13, 2016

By Anne433207

I am a current client of this provider

When my mother required 24-hour personal care, I had so many concerns and uncertainties. We knew our lives were all going to change. One thing I did not anticipate was how much we would come to care for the care providers -- they are like members of our family now. Each one is not only exceptionally kind, gentle, thorough, helpful and professional, but very good company. We look forward to seeing them every day for the care they give my mother and the reassurance and support they give our family.

November 13, 2016

By Satisfied client324816

I am a current client of this provider

All staff is very friendly and accommodating. I often schedule last minute and they have always found a caregiver for me. The caregivers , and because of the schedule I need them, are varied and always been very good and pleasant. They often do more than requested.. I recommend this agency to everyone.

October 13, 2016

By Elaine136304

I am a past client of this provider

I had Home Instead Senior Care clean out closets, dust, and do dishes. They managed scheduling very well.

September 23, 2016

By Daughter of 95 year old woman

I am a past client of this provider

Home Instead was a wonderful resource to our family in the care of our mom. They provided companionship and drove Mom to church each Sunday. They also communicated with us when they found changes in Mom that they thought we should know about. When we needed short term 24/7 care they worked with us to provide it.

November 30, 2015

By Mary Bunce

I am a current client of this provider

The staff at Home Instead is professional, caring, understands the help needed and responds accordingly. They’re on time and willing to help with whatever is needed. They’re also friendly and smiling. I would recommend them to my friends and family. I could not have managed my recovery without their help.

September 30, 2015

By Anonymous112831250

I am a current client of this provider

I have been using Home Instead for a couple of years now. I am very comfortable with my caregiver. She comes to clean once a week. She is very friendly.

March 30, 2015

By Margaret108571850

I am a current client of this provider

As a client responsible for providing care for members of a residence, I am grateful I called on Home Instead. Since 2011 Home Instead has worked with us as much and as little as we needed to provide the best match for our members. Being able to keep the members of our residence safe and well cared for in their own home has been a blessing. Sincerely, Margaret

December 31, 2014

By Carol C

I am a current client of this provider

Home Instead, located in Dartmouth MA, is an excellent service that provides in-home care for my father. He is 94, lives alone and is very independent. The Care Providers from Home Instead allow him to remain independent while helping with daily chores. They are very flexible and work out a schedule that meets your needs as well as responding promptly when needed at the last minute. They truly care and do a wonderful job.

May 12, 2014

By Irving1

I am a current client of this provider

The caregivers are marvelous and they really care about seeing you succeed. I wouldn't have been able to do it without them. And, it's all done with a smile!

March 31, 2014

By Caroline9

I am a current client of this provider

Please extend our family's gratitude to Eileen, Angel and the staff- very special thanks to the three wonderful and caring women, Barbara, Sandra and Sandy. They were exceptional. You all deserve five stars.
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About Home Instead - Westport, MA

Home Instead is a non-medical provider of personal care, companionship, meal preparation, light housekeeping, medication reminders, errands, incidental transportation and even Alzheimer's and dementia care. Our CAREGivers encourage, assist, and stimulate our clients in a variety of activities that improve their quality of life and help them maintain their independence. All of these services allow a senior to stay HOME INSTEAD for a longer period of time.

Home Instead - Caregiver Skills

Safety training on home safety, avoiding injury and falls, preventing strain and pain, safety in the kitchen, cautious cleaning, safe driving, outdoor safety hazards, and disease protection and prevention.

Basic training on emergency situations including stroke, falls and fractures and sudden illness, communication tips including communicating to those with dementia or Alzheimer's, activities for seniors to engage in, mealtime preparations, housekeeping tips, signs of abuse, and tips on reducing caregiver stress.

Advanced training on understanding senior illnesses and conditions, depression in seniors, caregiver stress, in-home exercise for older adults, making mealtime fun, communication tips with the senior, their family, and the caregiver's franchise office.

Activity training including reminiscing activities, modifying activities, activities in facilities, adapting activities for those with impairments, different types of engaging activities for older adults such as gardening, mind builders, and crafts and hobbies, and getting a senior involved in the community in places like senior centers, worship services, volunteering and errands.

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Services and Amenities of Home Instead - Westport, MA

Agency Type

  • Full Service Agency
  • Agency Extra: Each Home Instead Franchise Office Is Independently Owned And Operated.

Range of services

  • Companion Care
  • Range Of Services Extra: Hospice Support, Alzheimer's And Other Dementias Care, Chronic Conditions

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance


  • In Person Interviews
  • Reference Checks
  • Driving Record Check
  • Residency Confirmation
  • Drug Screening


  • Continual Training

Training Areas

  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Training Areas Extra: The Aging Process, Building Relationships, Alzheimer's Or Other Dementias Care

Payment details

  • Payroll Provided For Caregivers


  • Bonded And Insured
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Home Instead - Westport, MA

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