Visiting Angels of the Berkshires

Offers Home Care

61 Reviews
Call (800) 973-1841
Visiting Angels of the Berkshires (800) 973-1841
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Reviews of Visiting Angels of the Berkshires

61 Reviews Write a review

Home Care Reviews for Visiting Angels of the Berkshires

December 03, 2019

By Dave F_1

I am a current client of this provider

He doesn't require much tending to. He doesn't need a lot of help. He is still able to do most things except prepare his own food. My mom or the caregiver helps with that. He likes the companionship and not being alone.

November 18, 2019

By Anonymous_2754

I am a current client of this provider

I need some additional help. I am very happy with the person that I do have.

November 14, 2019

By Anonymous_2767

I am a current client of this provider

They help with shopping and recycling. The two caregivers that come here are always on time and always show up. They are dependable.

November 12, 2019

By Stephen P_4

I am a current client of this provider

She really does need to connect with somebody. They have a lot of patience with my mother, even though she is pretty tough.

November 06, 2019

By Carole H

I am a current client of this provider

They lift heavy things. They do work that I cannot do in the home. The people are very capable of doing the things I need to have done. They are efficient.

November 04, 2019

By Anonymous_2706

I am a past client of this provider

They could have had an aide at a more convenient time of day. The people in the agency could have a better attitude. They were good, but every once in a while they seemed to be patronizing.

October 24, 2019

By Brooks K

I am a current client of this provider

They have basically made it possible for him to live independently. Generally, the level of care has been good. The quality of caregivers varies, which is unavoidable, but the good ones make a tremendous difference in his life while the okay ones keep him safe.

October 21, 2019

By Earl S_1

I am a past client of this provider

They were more for companionship than anything else. They are fairly reliable, and I felt that my mother was in good hands.

October 15, 2019

By Marie S_5

I am a current client of this provider

The caregivers do whatever needs to be done when my mom requests something. The agency works very well on filling in the schedules. I need care for my dad morning and evening, so it's very important.

October 01, 2019

By Stacy M_1

I am a current client of this provider

They take her shopping, and that makes my mom happy. There were a couple of bumps at the beginning with scheduling. They had someone available, and then the person could not come or had been double booked. Then they quit. The communication around that was a little poor. I do understand, though.

October 01, 2019

By Tammy P_2

I am a past client of this provider

They helped with meals. They helped with caring for him in general. They helped maintain his safety. The actual qualifications of the workers could improve. We had a couple that were not CNAs and were not as experienced with dementia patients.

September 11, 2019

By Pat M_5

I am a past client of this provider

It was my husband's last days, and they provided the practical support I needed for that. I was very happy with the people I dealt with in that location. They were responsive to my needs.

September 06, 2019

By Holly R_1

I am a current client of this provider

I am quite comfortable with the way they are taking care of my mom. They help her with all of the activities of daily living that she could not do without assistance. They are professional, they know what they are doing, and they have a plan for every day.

September 04, 2019

By Anonymous_2549

I am a current client of this provider

It is rather difficult because I don't know who is going to show up. I need somebody when I need somebody. I had asked them for three days a week. I need someone when I end up in the hospital and when I am very sick. I need them to send somebody so that I am not alone. They need to follow my directions and not their own. I am the one paying, so I should have some say in what happens.

September 03, 2019

By Rosemary H_2

I am a current client of this provider

I need a break, and Visiting Angels provides that. I like the caregiver because she is personable, cares about my mother, and is well matched.

August 16, 2019

By Jackie C_5

I am a current client of this provider

It's kind of hard to gauge, but her husband likes the interaction. It's easy to communicate with Sue who is the boss of the employees, and I like that I could email and text her.

August 16, 2019

By Arthur B_9

I am a past client of this provider

We couldn't have asked for anything better than what they did for us. They did a phenomenal job for us.

August 16, 2019

By Harold H_4

I am a past client of this provider

We could not have done it without them. They were gentle. They got used to our daily routine. I learned from one of them how to be a better caregiver, myself. They had great advice. They were kind, they trusted me, and they gave us our space when we needed it. They were just very caring people. It would not have been possible without them.

August 05, 2019

By Michele G_2

I am a current client of this provider

They are different people, and they bring the world into him. I found Sue Carpenter excellent to deal with on scheduling and responsiveness. I like the people who they sent, especially Alice, Kate and Cory.

August 05, 2019

By Russell W

I am a current client of this provider

I would not be able to get around without them. They help me get in and out of bed in the morning and afternoon. They take care of my needs.

July 16, 2019

By Judi A

I am a past client of this provider

It was wonderful. They did everything I expected. The amount they were charging according to your income needs to be changed.

July 16, 2019

By Ada A

I am a current client of this provider

I'd like more days in the week with the services, and at least one or two more days. The caregiver is very relaxed, personal, and enjoyable to have in the house.

July 03, 2019

By Dorothy K

I am a current client of this provider

Having company for my mother makes a huge different in her state of mind. The people have been outstanding. They do what they say they're going to do, and the people come on time. And if someone can't come on time, they will communicate that.

June 26, 2019

By Anonymous_1929

I am a current client of this provider

I have a feeding tube and they help me with that. I think they need to pay more attention to the time with the patients, in accordance to the client's needs.

June 20, 2019

By Barbara M_31

I am a current client of this provider

It is helping out for sure. It would help out even more if she had more days. The workers don't live close enough to visit my mother more often. I like the agency, but I get the feeling that scheduling is made based on the employees schedule not the elders schedule.

June 13, 2019

By Sue O_2

I am a current client of this provider

It makes it easier for my mom to function. They saw that my mom was behaving differently than usual, and they notified me about it. I like the people that are working with my mom because they are very attentive.

June 04, 2019

By Barbara C_27

I am a past client of this provider

They kept her company because she was afraid. Unfortunately, the last couple of days of her treatment were less than satisfactory because the aide didn't show up. She had a family thing, and they didn't find a replacement.

May 24, 2019

By Anonymous_1851

I am a current client of this provider

In my case, it has improved my life by giving me time to do things I need. The quality of the people and staff is great. They are professional, qualified, and experienced.

May 14, 2019

By Christine D_1

I am a current client of this provider

He does not get daily care, just two times a week. The person that I work with from the center in the falls has done wonders for us. I would like them to have more availability of aides.

May 03, 2019

By John & Irma S_1

I am a current client of this provider

They help me the most by keeping my house clean. They are very efficient.

April 24, 2019

By Cameron N

I am a current client of this provider

It helps me get things done, and I can get out and do errands. She makes his bed and changes his sheets. I like that the caregiver takes care of things and spends time with my loved one.

April 05, 2019

By Kim &

I am a current client of this provider

The impact has been very positive. The caregivers make things very social for my aunt. They keep her company, but they also ensure her safety. Her fall risk is getting better I think. They are always there for her to make sure she is safe when she gets up to go to the bathroom or makes a move. Because we are on 24-hour care, there's a lot of hours and days to cover. I would tell people that they are always available. There have been very few circumstances where they are unable to show up to do the job. That is a big deal for families who work, have children, or have other obligations. They have been taking care of my aunt and uncle since October. In the scheme of things, it is very amazing!

February 22, 2019

By Darrell _1

I am a past client of this provider

They made it as good as it could be. They didn't have to do a lot, they mostly fed him and made sure he was comfortable, got him in and out of bed, and helped with toileting. The office part of it is mostly what I had issues with. The care itself was wonderful.

February 14, 2019

By William R_4

I am a current client of this provider

They need to do what I hired and expect them to do, like making the bed. They don't finish the job. I'd like better quality of the caregivers that come here. I want them to do the job they're hired for.

February 05, 2019

By James E

I am a past client of this provider

I am a stubborn old coot, so I did all the vacuuming and cooking, but they were available to me when I needed them. They were prompt, professional, and I got all the care that I needed.

February 04, 2019

By Heidi U

I am a current client of this provider

They are here, they fix dinner, and they make sure that my loved one is in her pajamas before bed. There is only one person that can help us, and it is hard for that caregiver to get here for us. They usually miss one day a week.

January 14, 2019

By Kate P_2

I am a current client of this provider

They check in on her. We are all worried about her because my father passed away two months ago. They take her grocery shopping and escort her to lunch and do light housekeeping. They are very responsive and have really developed a nice relationship with my mom. She is comfortable having them around. They are reliable and kind and seem to love what they do.

January 07, 2019

By Carmella B

I am a current client of this provider

They help me get dressed and they help me shower. They do the best they can do. They are very nice people and I like them.

September 17, 2018

By Carol B_7

I am a current client of this provider

It helps my stress level because I am a caregiver 24/7. It helps me get away and have some fun. I like their policies and I like that they always have the people meet their clients.

September 07, 2018

By Linda W_2

I am a current client of this provider

They could have more of a sliding scale when it comes to price. They only have a fixed price, which is nice only if you can afford it. Their effort to try and keep staffing consistent makes them great. They also try to replace caregivers that don't work well.

September 05, 2018

By Tammy W

I am a current client of this provider

They help me so I know that she is taken care of, and I can continue to work. They are very accommodating when I need something changed.

August 16, 2018

By Laura C

I am a past client of this provider

They should have been more insistent with the care. They were flexible and friendly.

June 26, 2018

By Karen K_13

I am a current client of this provider

She is just someone there to talk to her and be there for her. Now she is bathing and helping with that. They truly care about the person, and they seem to want to know the person.

June 08, 2018

By Kathy C

I am a current client of this provider

They could respond to the needs of the family and patients, but it gives me peace of mind to know that my loved one is getting their medication. Their communication is inadequate, and they don't respond to input from the family.

May 18, 2018

By Erika S

I am a current client of this provider

The services are making a big difference, but kind of frustrating. The frustrating parts of it is keeping consistency. I like that the person who runs it is very responsive.

May 11, 2018

By Anonymous

I am a current client of this provider

They should find out if the people can do it in advance. There's some holes that weren't filled, which was problematic. The transfers aren't impossible, but difficult. We just needed someone who could do transfers. They should match people with the task better. They're not very deep and they have a hard time.

April 13, 2018

By Irene M

I am a past client of this provider

They have been very respectful of the people they are caring for, they are very knowledgeable, and they report anything that is happening. Without them, life would have been not as possible. There wasn't quite as many hours.

April 09, 2018

By Bev L

I am a current client of this provider

I like the owner. The scheduling has been a little bit of a problem. She is my mother, and I don't have to be there. I can do other things when the caregivers are with her.

February 05, 2018

By Sara S

I am a current client of this provider

They are reliable, flexible, and extremely supportive. The aides that they have brought in have improved my husband's quality of life, and they are reliable.

January 12, 2018

By Charles L

I am a current client of this provider

We've had a little bit of a revolving door, and we can't seem to be able to keep someone for too long. Their skill level is not is as high as I would like it to be, as a lot of them are not skilled in being a nursing assistant. We cannot keep someone for any length of time.

November 13, 2017

By Anonymous

I am a current client of this provider

I would recommend Visiting Angels to others because they have been good at fitting in extra appointments for me when I need them Visiting Angels has been very helpful. It makes things easier because I know someone is looking after my loved one and they keep me updated on things.

November 07, 2017

By Mary A_34

I am a current client of this provider

I would tell someone that Visiting Angels does not have a good office staff to work with. Visiting Angels makes my loved one's life easier by having companionship and taking care of less responsibilities for my loved one.

September 25, 2017

By Gloria L_2

I am a current client of this provider

I would tell a friend that Visiting Angels is very caring and good. The owner really does a lot of work to make sure that they have good employees for their clients. My loved one is taken care of and I can relax because the caregivers from Visiting Angels do things with him that make me happy.
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About Visiting Angels of the Berkshires

Visiting Angels of the Berkshires is an in-home care provider serving Pittsfield, Massachusetts and the surrounding area. Visiting Angels of the Berkshires offers non-medical services in the home, such as meal preparation, housekeeping, and transportation. Contact the provider for more details on home care services and rates.


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