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(800) 558-0653

Visiting Angels of the Berkshires Pittsfield, MA

197 South St., Bldg. A, Pittsfield, MA 01201

(800) 558-0653 (Call a Family Advisor)

4.76

(106 reviews)

Offers Home Care
Top rated on Caring.com

2022, 2023, 2024

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Reviews of Visiting Angels of the Berkshires in Pittsfield, Massachusetts

4.76

(106 reviews)

    Top rated on Caring.com

    2022, 2023, 2024

    View More

    Provider of Choice 2023Employer of Choice 2023Leader in Experience 2023Provider of Choice 2024Employer of Choice 2024Leader in Experience 2024
    Home Care Pulse Certified 2024

    Denise B_15

    5

    January 29, 2024

    I am a current client of this provider

    It is very helpful when she comes, she helps them be organized and prepared for the week. I like that they make sure my sister and I are informed if there is anything that raises a flag. they love Theresa and are comfortable with her and they are very communitive.

    Provider Response

    We love to hear this feedback about the Visiting Angles Pittsfield Office and your Caregiver Theresa. Visiting Angles wants to be an extension of your Frailly and help your loved ones be safe and stay organized so they can remain in their own home. We also pride ourselves in communicating with the Family to keep them well informed so they also have a piece of mind.

    Susan P_34

    5

    January 24, 2024

    I am a current client of this provider

    He looks forward to their companionship. He trusts them. They are responsive and genuinely care for clients.

    Provider Response

    Susan, We are grateful for your trust and your Dad's trust and look forward to continuing to provide companionship. Your confidence in our responsiveness and genuine care is truly appreciated. Thank you for feedback and kinds words.

    Phyllis R_9

    5

    December 22, 2023

    I am a current client of this provider

    They are helpful. I couldn't manage without them. They are very friendly and efficient.

    Provider Response

    Hello Phyllis R_9, thank you; we appreciate your feedback on our specialized senior care services at home. Thank you again for the nice review!

    Anonymous_1702460080

    5

    December 13, 2023

    I am a current client of this provider

    She is helping with things right now they need help and support such as laundry and groceries. She is helping my mom in and out of the shower. I thought setting it up was very easy. It was explained to me and the woman I dealt with was very knowledgeable and answered all my questions.

    Provider Response

    Hi Anonymous_1702460080! We are very happy that Visiting Angels Senior Home Care Pittsfield has provided you with such a positive experience with your Mom's home personal care. Please let us know if there is anything else we can do for you; we are more than happy to help your Mom!

    Lowry N

    5

    December 13, 2023

    I am a current client of this provider

    Their staff and home care aids have been very positive. I think they are very thorough.

    Provider Response

    Lowry N, thank you for your kind feedback we are happy to share your comments to the team here at Visiting Angels Senior Home Care Pittsfield! Thank you so much again for your feedback! We hope you have a great day!

    Sandie

    5

    December 4, 2023

    I am a past client of this provider

    Without question, Visting Angels has gone above and beyond for my father's everyday needs. Sue is a true professional, has a great deal of compassion, knowledge, and guided and supported us every step of the way. Hilda, Holly, and Pam took amazing care of my Father and not only cared for his needs, but showed him respect, provided companionship, and excelled at the light cleaning needed. They treated my mother with a great deal of respect as well and all were valued for their kind, caring nature. I highly recommend Sue and her team. They are a major asset and my family and I will forever be grateful to them.

    Provider Response

    Sandie, thank you for sharing your positive sentiments about our experienced caregivers helping your Dad and our senior care agency. Thanks again for the recommendation, we will pass on the word to our staff and have an amazing day! Thanks!

    B

    5

    November 27, 2023

    Other

    I am not one to write a review, however, when the level of care exceeds my parameters such should be known. My brother had had a stroke which requires a level of care in which I needed an agency providing such. Visiting Angels has exceeded my wishes. The aide worker is highly skilled/ knowledgeable & experienced to provide this high quality skill, throughout. Sue and her staff have been extremely helpful with all aspects, to provide their knowledge helping me to make the correct choices in promoting my brothers care. As Visiting Angels has been so supportive to me and my brother, I have added to his length of care for another month.

    Provider Response

    Hi B! We are very happy that Visiting Angels Senior Home Care Pittsfield has provided you with such a positive experience with your brother's in home care. Our team strives to deliver an excellent experience, and are glad you found this to be the case as you worked with our staff. If you have further needs or questions, please reach out! Thanks again!

    Mike P_11

    5

    November 27, 2023

    I am a current client of this provider

    The thing that helps the most is their reliability. One thing I like about the agency is the quality of the support staff in the office.

    Provider Response

    Hi Mike P_11! We are very happy that Visiting Angels has provided you with such a positive experience with your sister's in home personal care. Thanks again for taking the time to leave us this information about your experience as a family member. Take care! Rich

    Kathy L_26

    5

    October 20, 2023

    I am a current client of this provider

    My mom was living with me, and I am her sole caregiver. It took pressure off of me and allowed me to work. They have phenomenal office staff.

    Provider Response

    Hi Kathy L_26, thank you for taking the time to leave a review for us at Visiting Angels. We're happy we could meet your expectations! Thank you so much again for your feedback! We hope you have a great day!

    David M_63

    5

    October 13, 2023

    I am a current client of this provider

    They are called visiting angels for a reason, because they do some visiting, which is good for me. I like everything. They do what they are asked to do in a very reasonable manner and time.

    Provider Response

    Thank you again for taking the time to let us know how we did. We strive to do our best in providing personal care services ranging from companionship to dementia care. Have a great day!

    Jeanne L_3

    5

    August 29, 2023

    I am a current client of this provider

    It's not only care, but company and security. They have been here for us to help take care of her.

    Provider Response

    Jeanne L_3, we are glad we could help with your at home care support needs. Thank you, and have a fantastic day! Rich

    Jerome P_2

    5

    August 24, 2023

    I am a current client of this provider

    They are always on time. They are good with following up and have good workers.

    Provider Response

    Jerome P_2, thank you for your kind feedback we are happy to share your comments to the team here at Visiting Angels! Please don't hesitate to reach out if there's anything additional we can do for you. Thanks! Rich

    Anonymous_7554

    5

    July 25, 2023

    I am a current client of this provider

    They have helped the most with the individual relationships. I like that they try to pair the client with the appropriate caregiver.

    Provider Response

    Anonymous_7554, we're happy you found our staff to be so supportive and it was a good match with you. Visiting Angels prides ourselves with matching client and caregiver. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Visiting Angels! Rich

    Anonymous_6526

    5

    May 19, 2023

    I am a current client of this provider

    If I have any questions, they're always right there to call me back and address concerns. I like the care my mom is receiving, they really care about her.

    Provider Response

    Anonymous_6526, we are glad we could help with your Mom's at home care support needs. If you have any further questions, please give us a call. We're always happy to help! Rich

    Charles L_6

    5

    May 12, 2023

    I am a current client of this provider

    They work overtime if necessary. I like that they are willing to make meals for me.

    Provider Response

    Charles L_6, we're happy you found our staff to be so supportive with your home care services and glad you are enjoying the meals prepared for you. We look forward to your next visit! Take care! Thanks! Rich

    Leslie F_8

    5

    April 24, 2023

    I am a past client of this provider

    The care made it possible for them to continue staying in their own home. I liked the home health aide that we had from Visiting Angels.

    Provider Response

    Leslie, we were happy to help your Dad & Mom, as we pride ourselves in helping our Veterans as well as keeping family members together in their home for as long as is feasible. Thank you for putting your trust in Visiting Angels.

    Pauline B_9

    5

    April 24, 2023

    I am a current client of this provider

    My aide is wonderful. We talk about gardening and she helps me repot my plants. My aide from Visiting Angels is willing to do anything.

    Provider Response

    Pauline, thanks for taking the time to leave us a review as we appreciate the feedback. Our Angels are trained and ready to help, as our goal is to keep our clients living comfortably in their homes.

    Anonymous_7154

    5

    April 17, 2023

    I am a past client of this provider

    The agency always knew what was going on. I like the agency because the administrator was attentive and prompt.

    Provider Response

    We pride ourselves in being available 24/7 for the needs of our clients. Good to hear that our administrator was attentive and prompt. Thank you ...we are honored to help!

    Anonymous_6042

    5

    March 27, 2023

    I am a current client of this provider

    There is no improvement, but we're not expecting improvement. I think it's good for the client and he likes it. It's allowing me to go to work, so it's helpful to me and the client is not alone. I like their dependability.

    Provider Response

    We look to provide peace of mind to the family as we strive to schedule one caregiver with the client for consistency and dependability! We thank you for putting your trust in Visiting Angels.

    Anonymous_7064

    5

    March 27, 2023

    I am a current client of this provider

    Their caregivers are reliable, professional, and the office is easy to reach if there is a question. I like that they have quality caregivers and have been flexible when we needed it.

    Provider Response

    We go through an extensive hiring process to ensure are caregivers are reliable & professional...glad to get confirmation that are efforts are reflected in our caregiving staff. In addition our office staff prides itself on being easy to reach and they have a wealth of knowledge being Caregivers for more than thirty years! Thank you for your review.

    Kim G_16

    5

    March 14, 2023

    I am a current client of this provider

    They have helped the most with upkeeping his house. I like that their office staff is phenomenal.

    Provider Response

    Kim, thank you for passing along your comments, we are happy to help our Veterans and their families. Our office staff (as well as our Caregivers) are very experienced and knowledgeable so they help our clients get answers to their questions. Thank you for putting your trust in Visiting Angels.

    Anonymous_6972

    5

    February 16, 2023

    I am a current client of this provider

    It reassures my family that someone is here. We are getting used to the idea that we will deal with the things that have to be done. I like that they respond to telephone calls very quickly. The service that I am giving has been fine and is satisfactory.

    Provider Response

    Hi Anonymous_6972! We're so happy Visiting Angels was able to help provide assistance with elderly care at home! If you have any further questions, please give us a call. We're always happy to help!

    Kim G_15

    5

    February 16, 2023

    I am a current client of this provider

    My father-in-law says the caregiver is god-sent. We are looking to increase her hours. I have recommended them before.

    Provider Response

    Kim...thanks! We have helped over sixty Veteran families and take pride in keeping our seniors in their home where they are comfortable and feel safe.

    Erika_1

    5

    February 9, 2023

    I am a current client of this provider

    She is only here two days a week. I like that they are honest and helpful. They are great to work with, they are easy to work with.

    Provider Response

    Erika_1, we strive to provide extraordinary in home care for those in need and it is great to see you had such a positive experience at Visiting Angels. We are always more than happy to assist you if anything else comes up. Take care!

    Joe K_9

    5

    January 13, 2023

    I am a current client of this provider

    They are there when we need them. They come, help by talking to her, and help her with toileting. I really love Becky, our caregiver.

    Provider Response

    Joe K_9, thank you for your kind words and this wonderful review! We are blessed to provide extraordinary home care for seniors. Becky has been with us for several years. Please don't hesitate to reach out to us if there's anything more we can do!

    Daniel O_4

    4

    December 21, 2022

    I am a current client of this provider

    They have really good communication, and they are flexible. They communicate well with anything.

    Provider Response

    Daniel O_4, we are glad we could help with your at home care support needs. We're glad to hear we delivered such a good experience. If there's anything further we can do for you, we are happy to help!

    Dave F_1

    5

    December 13, 2022

    I am a current client of this provider

    The provider has helped the most because she is compassionate and loving with my parents. I like this agency because I like our caregiver and it is a pretty well-run agency.

    Provider Response

    Dave F_1, we're happy you found our staff to be so supportive with our home care services here at Visiting Angels. Thanks again for taking the time to leave us this information about your experience. Take care!

    Paul P_7

    5

    November 29, 2022

    I am a current client of this provider

    They care for my mother. They were easy to talk to, specifically Sue.

    Provider Response

    Paul P_7, our exceptional service is our top priority. Please let us know if there is anything else we can do for you; we are more than happy to help!

    David P_33

    5

    October 27, 2022

    I am a current client of this provider

    The agency sends caregivers that cook my meals. I like how the agency does what they're supposed to do.

    Provider Response

    David P_33, we are glad we could help with your at home care support needs. Please let us know if there is anything else we can do for you; we are more than happy to help!

    Donald S_27

    5

    July 26, 2022

    I am a current client of this provider

    They help me in the first hour of the day; from showering to dressing to making breakfast. I like their ability to be on time and send competent people.

    Provider Response

    Hi Donald S_27! We are very happy that Visiting Angels has provided you with such a positive experience with your in home personal care. We look forward to your next visit! Take care!

    Kim F_7

    5

    July 14, 2022

    I am a current client of this provider

    They have provided all that they can. They are receptive to my mom's needs.

    Provider Response

    Kim F_7, we're happy you found our staff to be so supportive with our home care services here at Visiting Angels. Thank you so much again for your feedback! We hope you have a great day!

    Robin M_9

    5

    June 21, 2022

    I am a current client of this provider

    It's reassuring knowing that there's someone with him. They're very accommodating and great with communication.

    Provider Response

    Robin M_9, we're happy to hear you had such a positive experience with your caregiver as we pride ourself in providing the best home care. We focus on great communication while accommodating our client's needs...glad to hear we are being successful. Thanks for the review.

    Stephanie S_8

    5

    June 14, 2022

    I am a current client of this provider

    She helps with daily activity. I like that they are efficient.

    Linda B_48

    5

    May 16, 2022

    I am a current client of this provider

    They allow me some time. The gals are friendly and good with my dad. They're patient, prompt and reliable.

    Joanne S_13

    5

    April 26, 2022

    I am a current client of this provider

    I can count on them being here so I can go out. They are reliable about getting me someone every week.

    Paul H_19

    5

    February 24, 2022

    I am a current client of this provider

    They take him out to get necessities. This makes him feel more independent. Sometimes their communication could be better, like caregivers calling out at the last second. I have to contact my loved one ahead of time to let him know. Visiting Angels doesn't give employees work phones, so I can't direct directly with the caregivers, and that's ridiculous. That's a policy, but I know from experience that that's not that expensive.

    Mike G_18

    5

    February 17, 2022

    I am a current client of this provider

    They've been here when I can't be. I like how prompt they are. They aren't late.

    Pat M_14

    5

    February 9, 2022

    I am a past client of this provider

    It helped us be able to go and do other things we needed. They were always treating him with respect.

    Ron B_9

    5

    October 15, 2021

    I am a current client of this provider

    They call me whenever I need help. They are quick to respond. The care givers are very friendly and very attentive to the patience need.

    Cameron N

    5

    October 14, 2021

    I am a current client of this provider

    They walk with him. They help him out on his everyday life. That gives me time to do what I need to. They take care of my brother.

    Christine_1

    4

    September 25, 2021

    I am a current client of this provider

    I trusted the person and it was good to have my husband have an attendant since he cannot be left alone. The management was very courteous, professional, and prompt. The caregiver need to be supervised.

    Holly R_1

    5

    September 17, 2021

    I am a past client of this provider

    They did everything my mother couldn't do. I like the people who worked with my mother.

    Brooks K

    5

    August 24, 2021

    I am a past client of this provider

    They helped with household tasks like laundry and bed making. I liked that they were easy to work with. Most of the caregivers were kind and good.

    Patricia P_22

    5

    August 13, 2021

    I am a past client of this provider

    They took care of her personal needs. Our caregivers were very professional. They were caring and kind to my mother.

    Anonymous_5029

    4

    July 16, 2021

    I am a current client of this provider

    They're very caring and considerate. They were not intrusive I was uncomfortable because I haven't had anyone come in before. But the care was still good.

    Anonymous_2767

    5

    June 29, 2021

    I am a current client of this provider

    She has specific line up of what she does. I like how easy it has been.

    Anonymous_3010

    4

    June 23, 2021

    I am a current client of this provider

    They give me an opportunity to go out and do some things I wouldn't normally be able to do. They could have more training for their caregivers.

    Peggy B_15

    5

    April 30, 2021

    I am a current client of this provider

    They make life easier because I can't provide all my needs for my husband, so they take care of things for me. I would recommend them because they are very responsive. When I call, they do the best they can do. They are responsible and responsive.

    Michele G_2

    5

    April 28, 2021

    I am a current client of this provider

    I like that they are responsive to my needs. I find that the people who come from them are well trained.

    James D_36

    5

    March 30, 2021

    I am a current client of this provider

    They take a lot of the slack off of myself. I wish they could get transportation services.

    James E

    5

    February 24, 2021

    I am a past client of this provider

    They reach out to a doctor or emergency room or things like that, it was outstanding. There was an incident where he had fallen and was really sore. I contacted them and we thought calling an ambulance was the best option. However, she also went ahead and called the emergency room and that was really big. I liked their ability to communicate and willingness to be flexible.

    Mary R_37

    5

    February 20, 2021

    I am a current client of this provider

    I have my caregiver cook for me every Saturday, so I'm eating well. They are very efficient, they go above and beyond, and I like my caregiver.

    Magda T

    5

    February 16, 2021

    I am a current client of this provider

    He is always available to help me when I call her. The provider helps me when I can't, like with his hygiene. I like how they are prompt and they are always on time.

    Christine M_7

    5

    January 15, 2021

    I am a current client of this provider

    We would not be able to take care of my parents without their care. I am over 5 hours away so they have been helpful about taking care of him. For example, if my father is having issues with his eyes they will tell me that they are setting up an appointment for him. They have worked with us totally even on days that they would call out. They are good about finding someone else.

    Cheryl C_4

    5

    September 10, 2020

    I am a current client of this provider

    They do food prep, shopping, and laundry. They have been very consistent.

    Sue C_8

    5

    September 2, 2020

    I am a current client of this provider

    It gives me a chance to get out. It gives me relief. They are very accommodating and they have people that my husband likes.

    Barbara M_31

    4

    August 19, 2020

    I am a current client of this provider

    They take care of the client, otherwise I don't know what I would do, she would be in a nursing home. They need more people, I know it's not their fault. It's just hard, because people move on and leave.

    Dan S_9

    5

    August 7, 2020

    I am a past client of this provider

    The caregiver was very compassionate toward my mother. That was helpful for her. They were great. Sue, the manager, is very professional.

    Ada A

    4

    August 5, 2020

    I am a current client of this provider

    They could occupy my husband while I do the things of that I need to do. They are available and all the things they are able to accomplish.

    Phyllis H_2

    5

    July 27, 2020

    I am a current client of this provider

    I'm all alone, so they have been very helpful. I like that they are always on time, cheerful, and helpful. There's nothing I don't like about them.

    Lisa B_11

    4

    July 16, 2020

    I am a current client of this provider

    They are good because his A1C went down. They are doing what we asked them to.

    Crystal W_2

    5

    June 29, 2020

    I am a current client of this provider

    I was able to get more rest with the help. They were able to come through when I needed someone.

    Anonymous_2919

    5

    June 8, 2020

    I am a current client of this provider

    I wish we had more time for him to interact with her. We were starting to get into a pattern with her but then COVID-19 hit. I'm very impressed with her though. He interacts with her in the car and remembered the routes. I was happy with the care, I just wish we had more of it. We've been very impressed and pleased with the services. I think she picked the best caregiver for his needs.

    Carole H

    5

    May 7, 2020

    I am a current client of this provider

    They helped the most by giving me time to do things at my leisure and pursue my hobbies. I had two or three girls and all of them were cordial and willing to do anything I asked. I was very comfortable with them.

    Karen M_22

    4

    April 7, 2020

    I am a current client of this provider

    At this point there's really nothing improve. It's all up to me with what I want her to do. I think they do a good job. They are easily accessible and I've had no trouble finding replacements.

    Julia W

    4

    March 4, 2020

    I am a past client of this provider

    They bathed him. The supervisor emailed me someone else's information.

    Rosemary H_2

    5

    March 4, 2020

    I am a current client of this provider

    It helps us both tremendously. I love the girl who comes, my mom likes her a lot.

    Dorothy K

    5

    March 3, 2020

    I am a current client of this provider

    It puts my mind at ease knowing that somebody is there to take care of her. They do exactly what they advertise they do. They have compassionate caregivers.

    Jackie C_5

    5

    February 21, 2020

    I am a current client of this provider

    It's huge because I'm in Florida, and they are in Massachusetts. I like the communication that I have with the people.

    Russell W

    4

    February 5, 2020

    I am a past client of this provider

    The caregiver did everything that was asked regarding the housekeeping and preparing meals. The caregiver could have been less rude.

    Anonymous_3127

    5

    January 21, 2020

    I am a current client of this provider

    They are available when we needed them. They were very responsive to our needs.

    Eugene E

    5

    January 6, 2020

    I am a current client of this provider

    They come in, do exercises with him, and they wait on him. They also clip his nails and do anything that he wants to get done. I like that they are very good with anything that I need, and I have had good luck with the caregivers they send.

    Anonymous_2754

    5

    November 18, 2019

    I am a current client of this provider

    I need some additional help. I am very happy with the person that I do have.

    Stephen P_4

    5

    November 12, 2019

    I am a current client of this provider

    She really does need to connect with somebody. They have a lot of patience with my mother, even though she is pretty tough.

    Anonymous_2706

    3

    November 4, 2019

    I am a past client of this provider

    They could have had an aide at a more convenient time of day. The people in the agency could have a better attitude. They were good, but every once in a while they seemed to be patronizing.

    Earl S_1

    5

    October 21, 2019

    I am a past client of this provider

    They were more for companionship than anything else. They are fairly reliable, and I felt that my mother was in good hands.

    Marie S_5

    5

    October 15, 2019

    I am a current client of this provider

    The caregivers do whatever needs to be done when my mom requests something. The agency works very well on filling in the schedules. I need care for my dad morning and evening, so it's very important.

    Stacy M_1

    4

    October 1, 2019

    I am a current client of this provider

    They take her shopping, and that makes my mom happy. There were a couple of bumps at the beginning with scheduling. They had someone available, and then the person could not come or had been double booked. Then they quit. The communication around that was a little poor. I do understand, though.

    Tammy P_2

    4

    October 1, 2019

    I am a past client of this provider

    They helped with meals. They helped with caring for him in general. They helped maintain his safety. The actual qualifications of the workers could improve. We had a couple that were not CNAs and were not as experienced with dementia patients.

    Pat M_5

    5

    September 11, 2019

    I am a past client of this provider

    It was my husband's last days, and they provided the practical support I needed for that. I was very happy with the people I dealt with in that location. They were responsive to my needs.

    Anonymous_2549

    3

    September 4, 2019

    I am a current client of this provider

    It is rather difficult because I don't know who is going to show up. I need somebody when I need somebody. I had asked them for three days a week. I need someone when I end up in the hospital and when I am very sick. I need them to send somebody so that I am not alone. They need to follow my directions and not their own. I am the one paying, so I should have some say in what happens.

    Arthur B_9

    5

    August 16, 2019

    I am a past client of this provider

    We couldn't have asked for anything better than what they did for us. They did a phenomenal job for us.

    Harold H_4

    5

    August 16, 2019

    I am a past client of this provider

    We could not have done it without them. They were gentle. They got used to our daily routine. I learned from one of them how to be a better caregiver, myself. They had great advice. They were kind, they trusted me, and they gave us our space when we needed it. They were just very caring people. It would not have been possible without them.

    Judi A

    4

    July 16, 2019

    I am a past client of this provider

    It was wonderful. They did everything I expected. The amount they were charging according to your income needs to be changed.

    Anonymous_1929

    4

    June 26, 2019

    I am a current client of this provider

    I have a feeding tube and they help me with that. I think they need to pay more attention to the time with the patients, in accordance to the client's needs.

    Sue O_2

    5

    June 13, 2019

    I am a current client of this provider

    It makes it easier for my mom to function. They saw that my mom was behaving differently than usual, and they notified me about it. I like the people that are working with my mom because they are very attentive.

    Anonymous_1851

    5

    May 24, 2019

    I am a current client of this provider

    In my case, it has improved my life by giving me time to do things I need. The quality of the people and staff is great. They are professional, qualified, and experienced.

    Christine D_1

    5

    May 14, 2019

    I am a current client of this provider

    He does not get daily care, just two times a week. The person that I work with from the center in the falls has done wonders for us. I would like them to have more availability of aides.

    John & Irma S_1

    5

    May 4, 2019

    I am a current client of this provider

    They help me the most by keeping my house clean. They are very efficient.

    Kim &

    5

    April 6, 2019

    I am a current client of this provider

    The impact has been very positive. The caregivers make things very social for my aunt. They keep her company, but they also ensure her safety. Her fall risk is getting better I think. They are always there for her to make sure she is safe when she gets up to go to the bathroom or makes a move. Because we are on 24-hour care, there's a lot of hours and days to cover. I would tell people that they are always available. There have been very few circumstances where they are unable to show up to do the job. That is a big deal for families who work, have children, or have other obligations. They have been taking care of my aunt and uncle since October. In the scheme of things, it is very amazing!

    Darrell _1

    5

    February 22, 2019

    I am a past client of this provider

    They made it as good as it could be. They didn't have to do a lot, they mostly fed him and made sure he was comfortable, got him in and out of bed, and helped with toileting. The office part of it is mostly what I had issues with. The care itself was wonderful.

    Heidi U

    4

    February 4, 2019

    I am a current client of this provider

    They are here, they fix dinner, and they make sure that my loved one is in her pajamas before bed. There is only one person that can help us, and it is hard for that caregiver to get here for us. They usually miss one day a week.

    Kate P_2

    5

    January 14, 2019

    I am a current client of this provider

    They check in on her. We are all worried about her because my father passed away two months ago. They take her grocery shopping and escort her to lunch and do light housekeeping. They are very responsive and have really developed a nice relationship with my mom. She is comfortable having them around. They are reliable and kind and seem to love what they do.

    Carmella B

    5

    January 7, 2019

    I am a current client of this provider

    They help me get dressed and they help me shower. They do the best they can do. They are very nice people and I like them.

    Carol B_7

    5

    September 17, 2018

    I am a current client of this provider

    It helps my stress level because I am a caregiver 24/7. It helps me get away and have some fun. I like their policies and I like that they always have the people meet their clients.

    Linda W_2

    4

    September 7, 2018

    I am a current client of this provider

    They could have more of a sliding scale when it comes to price. They only have a fixed price, which is nice only if you can afford it. Their effort to try and keep staffing consistent makes them great. They also try to replace caregivers that don't work well.

    Tammy W

    5

    September 5, 2018

    I am a current client of this provider

    They help me so I know that she is taken care of, and I can continue to work. They are very accommodating when I need something changed.

    Laura C

    4

    August 16, 2018

    I am a past client of this provider

    They should have been more insistent with the care. They were flexible and friendly.

    Karen K_13

    5

    June 26, 2018

    I am a current client of this provider

    She is just someone there to talk to her and be there for her. Now she is bathing and helping with that. They truly care about the person, and they seem to want to know the person.

    Erika S

    4

    May 18, 2018

    I am a current client of this provider

    The services are making a big difference, but kind of frustrating. The frustrating parts of it is keeping consistency. I like that the person who runs it is very responsive.

    Irene M

    5

    April 13, 2018

    I am a past client of this provider

    They have been very respectful of the people they are caring for, they are very knowledgeable, and they report anything that is happening. Without them, life would have been not as possible. There wasn't quite as many hours.

    Bev L

    4

    April 9, 2018

    I am a current client of this provider

    I like the owner. The scheduling has been a little bit of a problem. She is my mother, and I don't have to be there. I can do other things when the caregivers are with her.

    Sara S

    5

    February 5, 2018

    I am a current client of this provider

    They are reliable, flexible, and extremely supportive. The aides that they have brought in have improved my husband's quality of life, and they are reliable.

    Anonymous

    5

    November 14, 2017

    I am a current client of this provider

    I would recommend Visiting Angels to others because they have been good at fitting in extra appointments for me when I need them Visiting Angels has been very helpful. It makes things easier because I know someone is looking after my loved one and they keep me updated on things.

    Mary A_34

    3

    November 7, 2017

    I am a current client of this provider

    I would tell someone that Visiting Angels does not have a good office staff to work with. Visiting Angels makes my loved one's life easier by having companionship and taking care of less responsibilities for my loved one.

    Gloria L_2

    5

    September 25, 2017

    I am a current client of this provider

    I would tell a friend that Visiting Angels is very caring and good. The owner really does a lot of work to make sure that they have good employees for their clients. My loved one is taken care of and I can relax because the caregivers from Visiting Angels do things with him that make me happy.

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    About Visiting Angels of the Berkshires in Pittsfield, Massachusetts

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