Very happy with services. Hawa is amazing with my mom. Office works around our needs. Office is prompt to fill requests and let us know if they can not. Very happy with my mom's service.
Call
(978) 776-3181
Reviews of Right at Home Leominster - Maynard, MA
Home Care Reviews for Right at Home Leominster - Maynard, MA
July 14, 2020
I am a current client of this provider
April 28, 2020
I am a past client of this provider
The care for my father was excellent. He was not an easy guy to care for at the end, but the caregivers were very patient and kind to him. We had Right at Home for the last 3 months of his life and would recommend them to anyone in need of at home services.
April 16, 2020
I am a current client of this provider
Overall, most caregivers did a good job. Had 24/7 coverage for client. Overtime, was able to have provider agree to have two excellent caregivers to each come 3-day times a week, which made a big difference in the care and social interaction with my mom. Had some trouble at times getting good caregivers at night and with no shows as well. Examples of this: sleeping, passive complaining of caregiving. Overall, rating by high marks for 2-day caregivers.
March 20, 2020
I am a current client of this provider
They came to the house and did things for me that I couldn't do myself. Such as washing clothes.
I wish they would make their appointments earlier.
March 10, 2020
I am a current client of this provider
We only have them once a week. They could make life easier by sending the same people every week.
They have been fine. The office staff is easy to deal with.
February 20, 2020
I am a current client of this provider
They do what I ask of them and help the most by being reliable and always being here on time.
I like that the caregivers are attentive, caring, and that they all communicate well.
February 11, 2020
I am a current client of this provider
Our cleaner is great, and she does an amazing job.
I enjoy not having to clean my house. They do all that for me.
January 21, 2020
I am a current client of this provider
They've been engaging and document his needs very well. They are caring and are in contact with me.
I like the personnel, and they try to make a good match with the caregiver and client.
December 11, 2019
I am a current client of this provider
When we have the flexibility we need, it is great for us to work and move around as we need.
They are very friendly and flexible. They have been on time. We haven't had any issues with people not showing up.
December 11, 2019
I am a current client of this provider
The services are doing what is needed. They have someone here.
They are all friendly and nice people
November 12, 2019
I am a current client of this provider
They're helpful to my mom, and the caregivers always show up when they're supposed to. If there's a problem, they call me.
I like that they're dependable.
October 10, 2019
I am a current client of this provider
They have made life much better. He likes that he feels safe.
I like the flexibility, and I like the caregivers.
September 12, 2019
I am a current client of this provider
They provide us with assistance, which makes it positive.
I like the caregivers that come.
September 05, 2019
I am a current client of this provider
I would say that they have been very patient with him.
I like that they have been helpful to us.
August 26, 2019
I am a current client of this provider
They didn't do anything physical for me. They just provide companion care for me, and two of them took me to the store a couple of times. I might ask them to maybe come and do a load of laundry to help me more.
They are fine. All of this is new to me, and I haven't had the experience of doing this before, so I have nothing to compare them to. They were coming for a few hours in the morning while my family was away. They were more or less companions, and they took me shopping.
August 09, 2019
I am a current client of this provider
They make it easier for her, and they are right by her side all the time.
They are always on time, they are great people, and they really care for my mother. They care for her, but they also care about her.
August 08, 2019
I am a current client of this provider
They are understanding of my concerns.
I like that they are easily accessible and responsive.
July 18, 2019
I am a current client of this provider
They just do the things that I have difficulty with.
I like the actual girls that they send. They are all very competent and pleasant.
July 05, 2019
I am a past client of this provider
They could have trained their people better and had a less revolving staff. A lot of them has accents, and it was hard for him to understand. The owner or person who ran it was not easily accessible.
They could train their employees better. There was no continuity. There was so many people coming and going. Every time I had to retrain the caregivers. They never looked at the previous information. We had people that went outside and smoked, were on their phone, or fell asleep while they were supposed to care for my father
Provider Response
As the owner and founder of Right At Home Leominster-Maynard I take full responsibility for any less-than exceptional experience and apologize for any lack of satisfaction with our services. Having screened over 4,000 applicants in nearly 5 years, I take great pride in the fact that Right At Home weeds out 90-98% of all applicants and hand-selects the top 2-3% of all caregivers. Any Client experience that is less than a “10 out of 10” or less-than-efficient care staff is taken very seriously. Right At Home exclusively hires Care Assistants that have at least one year of verifiable caregiving experience or certification such as CNA, HHA, PCA, etc. We do our best to match caregiver skill with each clients needs. I thank you for your honesty and will pass on your concerns to your Dad’s entire care team. Lanette Duggan, President
June 20, 2019
I am a current client of this provider
They interact with my dad.
I like half of the caregivers.
June 03, 2019
I am a current client of this provider
They have given me peace of mind.
I like the flexibility. They will meet my guidelines and terms of when I need help.
May 28, 2019
I am a current client of this provider
I live two hours away, so they are stepping in where I can't.
They respond very quickly to any of my concerns or questions.
April 02, 2019
I am a current client of this provider
My loved one is being very cared for personally.
They're hands-on handling of my loved one is good.
April 02, 2019
I am a current client of this provider
It takes a load off of our minds with what we need to be doing.
I like that they have great people that my father-in-law really likes.
March 18, 2019
I am a current client of this provider
They have made life easier by handling my mom's hygiene and toileting so I can spend time doing other things that need to be done because they know what to do and do it well.
They have certain caregivers that get along better with my mother and handle her better, which I have expressed to Right at Home, but they don't always send the ones we prefer to us. The caregivers we like do an excellent job but the others don't.
February 06, 2019
I am a current client of this provider
They make her life easier by being there for her. They help with meal preparation and personal hygiene.
They seem to be good people.
January 20, 2019
I am a current client of this provider
I have to let you both know that I have been so impressed with the staff that helped my mom and dad this week. I called my mom yesterday and asked how she was doing and she answered "I'm doing terrific!" she sounded so happy - Katie gave her a bath and did her nails; helped her with makeup and hair and helped her pick out a nice outfit for a visit w my father.
I can't tell you how happy it made me and want to thank you and your staff for being so kind and attentive.
Destiny cooked so many yummy things for her in the short time she was there
Everyone has done such a wonderful job washing clothes and picking up/cleaning. It really saved me so much time today (b/c she was already showered and the house was clean - so I was able to take her to see my dad much earlier than I expected) Thank you.
January 08, 2019
I am a current client of this provider
They make me feel safe, and they are willing to help with whatever I need.
I liked that when I request care, I actually get somebody.
October 29, 2018
I am a current client of this provider
They make all the difference. She would be bound to a wheelchair for the rest of her life. They make her mobile and take her out.
They need to improve communication between the workers and the staff.
October 03, 2018
I am a current client of this provider
I've only had people come twice, but the medication I am taking is making me much worse and I already haven't been doing well, so I need them to come. It is helpful at the time they are here. If I need them, I can call. It is a relief across the board to have someone attend to cleaning up and organizing things like clothes. It's a relief for my husband too, since he has another job and has to take care of me also.
The people that have come have been very friendly, accommodating, and relatively understanding of the situation as far as what I can do, and the limits that I do have.
October 02, 2018
I am a current client of this provider
They're very helpful. They're willing to discuss what your needs may be.
They have nice people that work there, and they can do anything you need them to do.
September 11, 2018
I am a current client of this provider
It helps me quite a bit.
They could be more prompt in arriving on time.
August 22, 2018
I am a current client of this provider
We only use them for transportation, so if I have a doctor's appointment or anything I call them up.
They were very very good with my wife. I made contact with them and they said they would be here at a certain time and they were very punctual. They were late once but other than that they have always been early.
August 15, 2018
I am a current client of this provider
If they don't know how to do something, I tell them and they do it.
They know what they are supposed to do and they mostly do it.
July 16, 2018
I am a past client of this provider
It was a big help. They probably could have made sure the people were there when they were supposed to be.
I liked the people, but sometimes there seemed to be some confusion about who was supposed to be there. This was not often, but that was the main issue.
June 13, 2018
I am a current client of this provider
They're just giving me a release from caring and taking over to give me a break.
The woman that we have, we've had for a while. She's responsible, reliable, and always arrives on time. She's caring, and never leaves early.
June 05, 2018
I am a current client of this provider
They are very helpful in providing showers and hair washing, and they also help me with the driving when I need to go shopping.
I would be likely to recommend them, but it really depends on the person who is sent out. Some of them are very helpful, but there are also some who are not as good or helpful.
May 10, 2018
I am a current client of this provider
Mary makes me feel better and that is a plus. I am no longer ill, but I am happy to see her once or every other week for errands or light housekeeping. I don't have to ask her to do anything. She sees things to be done and automatically does them. Give her a raise or award!
April 04, 2018
I am a current client of this provider
Right at Home is very professional and has good communicators. It eases my mind knowing that someone is there with her.
April 04, 2018
I am a current client of this provider
I like the quality of the people who have been here. They've been dedicated and easy to work with. They engage with the spectrum of care that he receives. They make my life easier by being here.
March 20, 2018
I am a current client of this provider
Kudos! Your Harvard office is a "10"; so helpful. I went to the local Right at Home and had a wonderful woman welcome me; share what is available through them. A warm, generous woman who is an amazing listener. The owner!
March 02, 2018
I am a current client of this provider
Their willingness to communicate needs improvement. We are frustrated with our request to limit the number of caregivers coming in and with getting consistent caregivers. They don't seem to be able to follow through with that request. It is pretty important to Joseph. Some of the caregivers are outstanding but some of them really need more training.
January 09, 2018
I am a current client of this provider
For the most part, the caregivers are dependable, and I feel very comfortable about caregivers because there is comfort and continuity when they come. My husband and I brought my mom to live with us a couple of months ago, and having someone there when I have to meet with my clients makes such a big difference to not worry about her while I am gone.
November 03, 2017
I am a past client of this provider
Right at Home did what they say the would do. They were very proficient, and we were happy with them. Right at Home's services helped my wife.
October 19, 2017
I am a current client of this provider
I would refer Right at Home to others because of the services I receive from the nursing director. The services provided by Right at Home help my mother by sending someone over to my mother to see her three times per week, without which she wouldn't have anyone to visit her.
October 03, 2017
I am a current client of this provider
I would recommend Right at Home because I like my caregiver. Right at Home makes life easier because I don't have to do what they do. It keeps me from being tired all the time. Right at Home has been a great help!
September 07, 2017
I am a current client of this provider
I would tell a friend that Right at Home is responsive, and they had someone here quickly. Right at Home has made my life easier because they have demonstrated that my husband will receive care.
June 07, 2017
I am a current client of this provider
I have had some rather bad picks as caregivers, but our current caregiver is great. The quality of caregivers can vary. Because of Right at Home, I can do other things. My loved one has been diagnosed with Alzheimer's. Our caregiver does housework and makes sure my loved one is well taken care of and gets a shower. They take care of their hair and try to keep their spirits up.
May 17, 2017
I am a current client of this provider
Right at Home can provide services depending on your needs. They are flexible and adaptable. Right at Home takes my mom grocery shopping, helps her select good nutritional products, provides good conversation, and helps prepare healthy meals. This care helps my father free up time to take care of other things around the house.
April 04, 2017
I am a current client of this provider
I would tell someone that I think their representative is excellent, the care my mother has been receiving is good, I have no problems calling to cancel or reschedule, they really seem to know the business of caring for people well, they genuinely seem to care about the clients, and the only downside is that they are on the pricey side. The services are very helpful and give me peace of mind while I am at work.
March 02, 2017
I am a current client of this provider
Right at Home is always prompt and on time when I need them. Right at Home makes it so I can get to my appointments.
February 02, 2017
I am a current client of this provider
I would recommend Right at Home because I can count on their honesty and dependability. Right at Home is a big help to me. I have a mobility problem.
November 29, 2016
I am a past client of this provider
Lanette and her staff were a great help to my dad and myself. They were prompt and responsive when I first contacted them and flexible as our needs changed. The caregivers were caring, responsible and skilled. Thank you.
September 06, 2016
I am a past client of this provider
You can only understand the hospice journey when you have to make it with your loved one. Lanette and her team know it well and she went above and beyond to help us through the difficult time of losing my beloved father. Each person that came to stay with us at my house had a special way about them that made me feel safe and comfortable doing things like sleeping through the night. Starting with Lanette, each employee is extremely professional and they truly love what they do. I can't imagine having made this journey with my family without the loving care of Lanette and her team to help us along the way. Highly recommend.
August 19, 2016
I am a past client of this provider
We had to place my mother in an assisted living facility. We did not realize how severe her dementia was. We had to have Right at Home take care of my mother for several weeks until we could get her in a nursing home facility with a Dementia Unit. Right at Home came in every day of the week for about 18 hours a day at the assisted living facility. My mother was scared and anxious. She never could have made through those weeks without the excellent care that was provided by the Right at Home staff. My mother is doing very well now. Thank you Right at Home for helping my mother and family get through those trying times.
August 11, 2016
I am a current client of this provider
After having used two other home health agencies beginning early 2014, I hired Right At Home In Home Care and Assistance, owned and managed by Lanette Duggan on January 1st 2016. I wish I had hired RAH from the beginning. By then my Dad was in in home hospice and my Mom had Alzheimer's disease. We needed 24 hour in home care for them. All of Lanette's care givers have been extremely caring and very professional and my parents loved them. Lanette herself has gone way above and beyond to help our family in a very difficult situation. I live in Colorado and it has been a great comfort to me knowing that RAH has been talking care of my parents in Massachusetts when I have not been able to be there. I strongly recommend the services of RAH to anyone needing in home health care.
June 25, 2016
I am a current client of this provider
I started using Right at Home in 2015 for my 92-year old father. Dad's long term care company recommended Right at Home. They have provided care for my father from 8AM to 10PM, 7 days a week. Their caregivers have all been caring, professional and reliable. Dad needed care 24/7 and Right at Home have been open and flexible with Dad's changing needs. I feel confident that he is in good hands.
June 18, 2016
I am a current client of this provider
We hired Right at Home after a terrible experience with their competitors. We hired Right at Home to care for my 87-year old mother who has Alzheimer's. Since employing Lanette and her staff, my brother and I can sleep at night. Our hospice agency has been very impressed with the care Right at Home has been giving my mother. It's been a Godsend.
June 17, 2016
I am a past client of this provider
We miss seeing all of your caregivers. We will never forget the stress of needing help right away, and your staff's assurance that Right at Home would be there for us and your arriving at our house that very night. What a gift you gave us.
About Right at Home Leominster - Maynard, MA
Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.
Custom Care Plan
From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.
Caregiver Training and Care Supervision
Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.
