Right at Home Leominster - Maynard, MA

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Right at Home Leominster - Maynard, MA (978) 776-3181
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Reviews of Right at Home Leominster - Maynard, MA

78 Reviews Write a review

Home Care Reviews for Right at Home Leominster - Maynard, MA

March 03, 2022

By Anonymous_5825

I am a current client of this provider

They could lower their rates. The girls are wonderful, but it is so expensive.

February 15, 2022

By Sue H_12

I am a current client of this provider

They could have a way to check on the aids. They write in a book what they have done but many of them just check them off without actually doing it. Some won't get her up in the morning. Some of them get going right away. Most of the girls that come in don't really do anything. They need more training on helping to plan meals.

January 20, 2022

By Anonymous_5617

I am a current client of this provider

They have met all the things that we needed and they helped me with the paper work. I really like that they accommodate the scheduling and they are very nice and care for the elders.

November 04, 2021

By Wilmon C

I am a current client of this provider

Everything we asked for has been good. I like everything, the flexibility is the most important thing.

October 06, 2021

By Sharon T_7

I am a current client of this provider

They take my dad to his radiation daily, which helps us so we can work during the day. They fill us in on everything. I like that they're available and good with my dad.

August 11, 2021

By Kathleen

I am a past client of this provider

Right at Home was very helpful and caring. They provided help with grocery shopping, showering, cooking meals, and spending the night with our elderly father. He wasn't always an easy person to deal with, but they did a wonderful job, especially Mary, who spent a lot of time with him. We wouldn't be able to keep him home as long as we did without their help.

June 14, 2021

By Sarah K_3

I am a current client of this provider

They have helped us the most by providing us with in home services and great caregivers. I would tell a friend that the office staff is great because they have great communication.

May 21, 2021

By Judy W_23

I am a past client of this provider

It's a difficult situation overall having your mom cared for. I don't know that there's anything that could've been done better by Right at Home. I liked the quality of the caregivers and the office staff helped with scheduling and gave us personal attention. They were really easy to work with.

May 11, 2021

By Anonymous_4861

I am a current client of this provider

They have helped us the most because they sent an excellent elderly aide. I would like them to improve on their billing system.

March 02, 2021

By tnudel


Mom needed support once my step father's health declined and we did not know where to begin. I called several services in the Worcester area and it was obvious right away when I spoke with Right at Home they were the best fit for Mom. They set up an intro meeting and she immediately felt comfotable. This is saying a lot because mom has ALWAYS done it all - for everyone - even at age 80+! Asking for help is hard for her. She has had someone come into their home for 7 months now and it has been life changing. Not only to help them through Covid times, but to help them manage everyday life so she can have a break. His care requires 24/7 attention. They really love their caregiver and look forward to her arrival. I handle all of the paperwork/billing and Right at Home has been very helpful and super responsive. They make it very user friendly which is important since I do not live locally and work full time. Knowing someone is there several days a week especailly now when I can't visit is so comforting!

February 05, 2021

By Louise B_10

I am a current client of this provider

The services help by being here and helping me take care of Paul. I like that they are very good at communicating with me.

January 08, 2021

By Daniel B_5

I am a past client of this provider

It improved things for him. They helped with general house work. They were on time and professional. I couldn't have asked for better.

December 08, 2020

By Kevin L_6

I am a current client of this provider

My mother is looking forward to having them come in especially during COVID. There has been some confusion in the scheduling and mix up in billing.

November 23, 2020

By Mica K

I am a past client of this provider

One caregiver was exceptional. We could not have done it without him. I could recommend individual caregivers, but I'm not sure if I would recommend Right at Home. There were times I left messages with questions about billing, and they would never return the calls.

October 13, 2020

By John O_8

I am a current client of this provider

It's taken a load off of me and my wife from having to do things I can no longer do myself. I think they're very user friendly people. They seem to be efficient.

July 14, 2020

By Valerie

I am a current client of this provider

Very happy with services. Hawa is amazing with my mom. Office works around our needs. Office is prompt to fill requests and let us know if they can not. Very happy with my mom's service.

April 28, 2020

By Carol

I am a past client of this provider

The care for my father was excellent. He was not an easy guy to care for at the end, but the caregivers were very patient and kind to him. We had Right at Home for the last 3 months of his life and would recommend them to anyone in need of at home services.

April 16, 2020

By James

I am a current client of this provider

Overall, most caregivers did a good job. Had 24/7 coverage for client. Overtime, was able to have provider agree to have two excellent caregivers to each come 3-day times a week, which made a big difference in the care and social interaction with my mom. Had some trouble at times getting good caregivers at night and with no shows as well. Examples of this: sleeping, passive complaining of caregiving. Overall, rating by high marks for 2-day caregivers.

March 20, 2020

By Ann J_4

I am a current client of this provider

They came to the house and did things for me that I couldn't do myself. Such as washing clothes. I wish they would make their appointments earlier.

March 10, 2020

By Christine L_4

I am a current client of this provider

We only have them once a week. They could make life easier by sending the same people every week. They have been fine. The office staff is easy to deal with.

February 11, 2020

By Jeffery M

I am a current client of this provider

Our cleaner is great, and she does an amazing job. I enjoy not having to clean my house. They do all that for me.

January 21, 2020

By Leonard L

I am a current client of this provider

They've been engaging and document his needs very well. They are caring and are in contact with me. I like the personnel, and they try to make a good match with the caregiver and client.

December 11, 2019

By Warren and Barbara H

I am a current client of this provider

The services are doing what is needed. They have someone here. They are all friendly and nice people

November 12, 2019

By Peyton M

I am a current client of this provider

They're helpful to my mom, and the caregivers always show up when they're supposed to. If there's a problem, they call me. I like that they're dependable.

October 10, 2019

By Anonymous_2599

I am a current client of this provider

They have made life much better. He likes that he feels safe. I like the flexibility, and I like the caregivers.

September 12, 2019

By Lisa C_9

I am a current client of this provider

They provide us with assistance, which makes it positive. I like the caregivers that come.

September 05, 2019

By Kathy A_3

I am a current client of this provider

I would say that they have been very patient with him. I like that they have been helpful to us.

August 26, 2019

By Theresa M_1

I am a current client of this provider

They didn't do anything physical for me. They just provide companion care for me, and two of them took me to the store a couple of times. I might ask them to maybe come and do a load of laundry to help me more. They are fine. All of this is new to me, and I haven't had the experience of doing this before, so I have nothing to compare them to. They were coming for a few hours in the morning while my family was away. They were more or less companions, and they took me shopping.

August 09, 2019

By Diane D_9

I am a current client of this provider

They make it easier for her, and they are right by her side all the time. They are always on time, they are great people, and they really care for my mother. They care for her, but they also care about her.

July 05, 2019

By Lori K_1

I am a past client of this provider

They could have trained their people better and had a less revolving staff. A lot of them has accents, and it was hard for him to understand. The owner or person who ran it was not easily accessible. They could train their employees better. There was no continuity. There was so many people coming and going. Every time I had to retrain the caregivers. They never looked at the previous information. We had people that went outside and smoked, were on their phone, or fell asleep while they were supposed to care for my father

Provider Response

As the owner and founder of Right At Home Leominster-Maynard I take full responsibility for any less-than exceptional experience and apologize for any lack of satisfaction with our services. Having screened over 4,000 applicants in nearly 5 years, I take great pride in the fact that Right At Home weeds out 90-98% of all applicants and hand-selects the top 2-3% of all caregivers. Any Client experience that is less than a “10 out of 10” or less-than-efficient care staff is taken very seriously. Right At Home exclusively hires Care Assistants that have at least one year of verifiable caregiving experience or certification such as CNA, HHA, PCA, etc. We do our best to match caregiver skill with each clients needs. I thank you for your honesty and will pass on your concerns to your Dad’s entire care team. Lanette Duggan, President

June 20, 2019

By Charles G_2

I am a current client of this provider

They interact with my dad. I like half of the caregivers.

June 03, 2019

By Carol B_13

I am a current client of this provider

They have given me peace of mind. I like the flexibility. They will meet my guidelines and terms of when I need help.

May 28, 2019

By Kathy F_1

I am a current client of this provider

I live two hours away, so they are stepping in where I can't. They respond very quickly to any of my concerns or questions.

April 02, 2019

By Charlie L

I am a current client of this provider

My loved one is being very cared for personally. They're hands-on handling of my loved one is good.

April 02, 2019

By Linda L_12

I am a current client of this provider

It takes a load off of our minds with what we need to be doing. I like that they have great people that my father-in-law really likes.

March 18, 2019

By Jim L_12

I am a current client of this provider

They have made life easier by handling my mom's hygiene and toileting so I can spend time doing other things that need to be done because they know what to do and do it well. They have certain caregivers that get along better with my mother and handle her better, which I have expressed to Right at Home, but they don't always send the ones we prefer to us. The caregivers we like do an excellent job but the others don't.

February 06, 2019

By Andrew M

I am a current client of this provider

They make her life easier by being there for her. They help with meal preparation and personal hygiene. They seem to be good people.

January 20, 2019

By Daughter needing care for parents

I am a current client of this provider

I have to let you both know that I have been so impressed with the staff that helped my mom and dad this week. I called my mom yesterday and asked how she was doing and she answered "I'm doing terrific!" she sounded so happy - Katie gave her a bath and did her nails; helped her with makeup and hair and helped her pick out a nice outfit for a visit w my father. I can't tell you how happy it made me and want to thank you and your staff for being so kind and attentive. Destiny cooked so many yummy things for her in the short time she was there Everyone has done such a wonderful job washing clothes and picking up/cleaning. It really saved me so much time today (b/c she was already showered and the house was clean - so I was able to take her to see my dad much earlier than I expected) Thank you.

January 08, 2019

By Suzie C_2

I am a current client of this provider

They make me feel safe, and they are willing to help with whatever I need. I liked that when I request care, I actually get somebody.

October 29, 2018

By M (

I am a current client of this provider

They make all the difference. She would be bound to a wheelchair for the rest of her life. They make her mobile and take her out. They need to improve communication between the workers and the staff.

October 03, 2018

By Kathryn H_1

I am a current client of this provider

I've only had people come twice, but the medication I am taking is making me much worse and I already haven't been doing well, so I need them to come. It is helpful at the time they are here. If I need them, I can call. It is a relief across the board to have someone attend to cleaning up and organizing things like clothes. It's a relief for my husband too, since he has another job and has to take care of me also. The people that have come have been very friendly, accommodating, and relatively understanding of the situation as far as what I can do, and the limits that I do have.

October 02, 2018

By Joanne F

I am a current client of this provider

They're very helpful. They're willing to discuss what your needs may be. They have nice people that work there, and they can do anything you need them to do.

September 11, 2018

By Donald K_2

I am a current client of this provider

It helps me quite a bit. They could be more prompt in arriving on time.

August 22, 2018

By John R_16

I am a current client of this provider

We only use them for transportation, so if I have a doctor's appointment or anything I call them up. They were very very good with my wife. I made contact with them and they said they would be here at a certain time and they were very punctual. They were late once but other than that they have always been early.

August 15, 2018

By Shirley H

I am a current client of this provider

If they don't know how to do something, I tell them and they do it. They know what they are supposed to do and they mostly do it.

July 16, 2018

By Jody A

I am a past client of this provider

It was a big help. They probably could have made sure the people were there when they were supposed to be. I liked the people, but sometimes there seemed to be some confusion about who was supposed to be there. This was not often, but that was the main issue.

June 13, 2018

By Joan H_3

I am a current client of this provider

They're just giving me a release from caring and taking over to give me a break. The woman that we have, we've had for a while. She's responsible, reliable, and always arrives on time. She's caring, and never leaves early.

June 05, 2018

By Anonymous

I am a current client of this provider

They are very helpful in providing showers and hair washing, and they also help me with the driving when I need to go shopping. I would be likely to recommend them, but it really depends on the person who is sent out. Some of them are very helpful, but there are also some who are not as good or helpful.

May 10, 2018

By Janice

I am a current client of this provider

Mary makes me feel better and that is a plus. I am no longer ill, but I am happy to see her once or every other week for errands or light housekeeping. I don't have to ask her to do anything. She sees things to be done and automatically does them. Give her a raise or award!

April 04, 2018

By Timothy D

I am a current client of this provider

Right at Home is very professional and has good communicators. It eases my mind knowing that someone is there with her.

April 04, 2018

By Daniel C

I am a current client of this provider

I like the quality of the people who have been here. They've been dedicated and easy to work with. They engage with the spectrum of care that he receives. They make my life easier by being here.

March 20, 2018

By Lynn

I am a current client of this provider

Kudos! Your Harvard office is a "10"; so helpful. I went to the local Right at Home and had a wonderful woman welcome me; share what is available through them. A warm, generous woman who is an amazing listener. The owner!

March 02, 2018

By Ann M

I am a current client of this provider

Their willingness to communicate needs improvement. We are frustrated with our request to limit the number of caregivers coming in and with getting consistent caregivers. They don't seem to be able to follow through with that request. It is pretty important to Joseph. Some of the caregivers are outstanding but some of them really need more training.

January 09, 2018

By Nadine P

I am a current client of this provider

For the most part, the caregivers are dependable, and I feel very comfortable about caregivers because there is comfort and continuity when they come. My husband and I brought my mom to live with us a couple of months ago, and having someone there when I have to meet with my clients makes such a big difference to not worry about her while I am gone.

November 03, 2017

By Anne O

I am a past client of this provider

Right at Home did what they say the would do. They were very proficient, and we were happy with them. Right at Home's services helped my wife.

October 19, 2017

By Eric G_5

I am a current client of this provider

I would refer Right at Home to others because of the services I receive from the nursing director. The services provided by Right at Home help my mother by sending someone over to my mother to see her three times per week, without which she wouldn't have anyone to visit her.

October 03, 2017

By Michael M_20

I am a current client of this provider

I would recommend Right at Home because I like my caregiver. Right at Home makes life easier because I don't have to do what they do. It keeps me from being tired all the time. Right at Home has been a great help!

September 07, 2017

By Elizabeth (_1

I am a current client of this provider

I would tell a friend that Right at Home is responsive, and they had someone here quickly. Right at Home has made my life easier because they have demonstrated that my husband will receive care.

June 07, 2017

By Anonymous_565

I am a current client of this provider

I have had some rather bad picks as caregivers, but our current caregiver is great. The quality of caregivers can vary. Because of Right at Home, I can do other things. My loved one has been diagnosed with Alzheimer's. Our caregiver does housework and makes sure my loved one is well taken care of and gets a shower. They take care of their hair and try to keep their spirits up.

May 17, 2017

By Dorothy D_3

I am a current client of this provider

Right at Home can provide services depending on your needs. They are flexible and adaptable. Right at Home takes my mom grocery shopping, helps her select good nutritional products, provides good conversation, and helps prepare healthy meals. This care helps my father free up time to take care of other things around the house.

April 04, 2017

By Rose B_1

I am a current client of this provider

I would tell someone that I think their representative is excellent, the care my mother has been receiving is good, I have no problems calling to cancel or reschedule, they really seem to know the business of caring for people well, they genuinely seem to care about the clients, and the only downside is that they are on the pricey side. The services are very helpful and give me peace of mind while I am at work.

March 02, 2017

By Peter M_3

I am a current client of this provider

Right at Home is always prompt and on time when I need them. Right at Home makes it so I can get to my appointments.

February 02, 2017

By Eric H_1

I am a current client of this provider

I would recommend Right at Home because I can count on their honesty and dependability. Right at Home is a big help to me. I have a mobility problem.

November 29, 2016

By SB571331

I am a past client of this provider

Lanette and her staff were a great help to my dad and myself. They were prompt and responsive when I first contacted them and flexible as our needs changed. The caregivers were caring, responsible and skilled. Thank you.

September 06, 2016

By klw2112

I am a past client of this provider

You can only understand the hospice journey when you have to make it with your loved one. Lanette and her team know it well and she went above and beyond to help us through the difficult time of losing my beloved father. Each person that came to stay with us at my house had a special way about them that made me feel safe and comfortable doing things like sleeping through the night. Starting with Lanette, each employee is extremely professional and they truly love what they do. I can't imagine having made this journey with my family without the loving care of Lanette and her team to help us along the way. Highly recommend.

August 19, 2016

By Robert S

I am a past client of this provider

We had to place my mother in an assisted living facility. We did not realize how severe her dementia was. We had to have Right at Home take care of my mother for several weeks until we could get her in a nursing home facility with a Dementia Unit. Right at Home came in every day of the week for about 18 hours a day at the assisted living facility. My mother was scared and anxious. She never could have made through those weeks without the excellent care that was provided by the Right at Home staff. My mother is doing very well now. Thank you Right at Home for helping my mother and family get through those trying times.

August 11, 2016

By Caring_2644172

I am a current client of this provider

After having used two other home health agencies beginning early 2014, I hired Right At Home In Home Care and Assistance, owned and managed by Lanette Duggan on January 1st 2016. I wish I had hired RAH from the beginning. By then my Dad was in in home hospice and my Mom had Alzheimer's disease. We needed 24 hour in home care for them. All of Lanette's care givers have been extremely caring and very professional and my parents loved them. Lanette herself has gone way above and beyond to help our family in a very difficult situation. I live in Colorado and it has been a great comfort to me knowing that RAH has been talking care of my parents in Massachusetts when I have not been able to be there. I strongly recommend the services of RAH to anyone needing in home health care.

June 25, 2016

By Mimi C637181

I am a current client of this provider

I started using Right at Home in 2015 for my 92-year old father. Dad's long term care company recommended Right at Home. They have provided care for my father from 8AM to 10PM, 7 days a week. Their caregivers have all been caring, professional and reliable. Dad needed care 24/7 and Right at Home have been open and flexible with Dad's changing needs. I feel confident that he is in good hands.

June 18, 2016

By A. Sawyer633420

I am a current client of this provider

We hired Right at Home after a terrible experience with their competitors. We hired Right at Home to care for my 87-year old mother who has Alzheimer's. Since employing Lanette and her staff, my brother and I can sleep at night. Our hospice agency has been very impressed with the care Right at Home has been giving my mother. It's been a Godsend.

June 17, 2016

By Anne N312236

I am a past client of this provider

We miss seeing all of your caregivers. We will never forget the stress of needing help right away, and your staff's assurance that Right at Home would be there for us and your arriving at our house that very night. What a gift you gave us.
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About Right at Home Leominster - Maynard, MA


Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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Right at Home Leominster - Maynard, MA

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