BrightStar Care Baltimore City / County Lutherville Timonium, MD

Cindy M_28

I would be in bad shape without them, and their impact has been positive. They have been able to cover the hours for me, and they always have a caregiver here.

Anonymous_1727339326

They needed basic things and preparation for her COVID. The girls needed to be prepared to walk into the room and do their job. One of the caregivers wore slippers to work.

Anonymous_1727252550

They show up on time all the time. I like that they are reliable.

James M_80

I have been with them only a couple weeks but they are helpful. They have awesome caregivers that are helpful.

JEAN F

They have helped the most because my sister can be difficult and they have found someone who can work with her. I like that they get to know the client and their needs.

Clynthia

They allow me to go out. All the staff has been tip-top.

Perry B_1

They had a great attitude. We liked the caregiver they had sent us.

Julie K_8

It has been a positive experience because it provides me with a peace of mind. The people finding care are good at their job. The people they find aren't always the best.

Dana K_2

They are wonderful and always updating me. I like how they communicate with us.

Martha L_13

I can't see my drain. They clean the dressings every time they come. I've liked all the caregivers. They call me when they are on their way.

Rebecca S_15

They help the most with doing day to day things. It makes his life more manageable. I want them to work on their consistency with the employees. I've had probably numerous cancellations in the two months I've had there. The employees are great once they are there.

Donna S_43

They made him very comfortable. I like the quality of the caregivers. Brightstar really excels at interacting with him and making him feel like he knew them forever.

Kathleen H_12

It is a relief for me because I was going to see them every day but now I am able to go every other day and not be as concerned that they are declining. It is helpful in terms of stability. It seems like they are good at communicating and are open to making adjustments as necessary.

CHRISTINE A

It is very important to help her get her medications organized and taken properly. They have been helpful. They help my mom with her medicine, so she does not get confused.

Steven (_1

I sit down in a chair, and they give me my infusions. It's minimal impact, and I could not be happier. The nurses have all been delightful, knowledgeable, pleasant, and professional.

Shannon N

She was able to work things around my work schedule at times. There was good flexibility. She was kind and always on time. She knew what she was doing.

Candace H_2

I would like them to be more organized and prepared. I would like them to improve on communication when it comes to scheduling.

Shaunda (

The provider helps me with scheduling. I like that I haven't had any issues with the agency.

Suzanne S_15

They have helped me by doing the things that I cannot get to. The OT and the PT only come a few times a week, but we have been making great progress in helping me to learn to walk again. After I fired the PT and OT, the quality of the ADLs and the new PT people has been fabulous. They listen to me.

Wayne S_10

They were always available and answered questions. The nurses we very knowledgeable. They were flexible as well.

DOT L

Hiring Tracy is a positive for my brother. I like the aide we have.

Carletta (

They helped the most with the consistency. I liked the communication.

John D_50

I am starting to see some improvements and some impact. They could improve some of the people doing the infusions had a more difficult time than others and I ended to get dotted 3 times, and they still didn't get it right.

Raven _1

We liked having someone there to monitor the safety of my grandmother. I would like for them to have a more consistent schedule.

David (_3

It has made a difference to me. It has been a reliable service. They need to have better quality caregivers.

Michelle S_19

They could make his life easier by communicating with the family to make sure they are serving his needs. They could do better with communication.

Brian D_9

We got out to a rocky start but after all that everything went very smooth and has been since and we will be resuming things in the next day or so. They engaged with him very well I like that they are very detailed, thorough and have been good with communicating and the level and support they have provided

Michele S_11

They do physical therapy with me. Everyone who I met has been very kind, and they have good follow up.

Barbara L_53

I would like better communication. Sometimes they send too many supplies. The nurses are very attentive.

edana c

All I see is the nurse that comes to my house. She is very knowledgeable. I like that it was setup through my doctor's office.

JENNIFER H

The caregivers really get her up and moving in the morning. I have two very good caregivers. They work with me very well when I need someone.

ROBERT S_4

They could be more proactive and be on time. I would like to see better communication on scheduling if someone is going to be late.

Jacqueline P_6

The agency has given very prompt responses for when I have issues. I would recommend them because they have excellent communication with the administration and the nurses.

Anonymous_7379

The timeliness was an issue. I liked that it was very convenient. Some aides were better than others.

NIEL C

The caregiver can focus on doing what they are supposed to do. The agency is easy to do business with and they have great communication.

Mary _23

They helped my husband so in turn they helped me not have to worry about it. I liked the flexibility they had for hours.

Daniel (

They made sure that they made their schedule flexible to deal with my schedule. I like that they were extremely professional and courteous.

Anonymous_7101

I would like there to be more availability. BrightStar Care has quality caregivers, but I would like there to be an orientation before the services begin.

Dominick P

They are professional and I feel able to trust them. They provide me with a good quality service.

Heather N_1

They were very patient with her. She often would be hard to find, so they were super patient to take the time to find her in her nursing home and get her where she needed to be. They could have improved because I would've preferred a caregiver that was consistent. My mom has dementia, and it would've been better to have the same person come every day.

CHRISTA T

When they were there they did what I asked, but then if they finished they were on their phones. Some of the caregivers were certified to take care of my husband and they rarely showed up. Some of them don't have a car and they rely on Uber or the bus.

ALLISON E

I think it's necessary that she has it. I like that they have been really good at last minute changes.

Valerie R_3

They help by showering my dad and getting him dressed. They send pretty good caregivers.

Page R

They could be on time when they are scheduled. The caregivers could be here on time and notify us if they are going to be late.

Monique S_1

Follow up in a timely manner to my questions and resolved my issues. They were responsive to my inquiries, they were quickly. The nurse was knowledgeable patient, and reliable.

Esha G

I've been on this medication on and off for decades, so it's a part of my life, but they do give me the ability to be more independent and not stuck in the hospital. I would recommend BrightStar to others because I feel like they're really prompt, and they work very quickly.

Debbie C_19

They provide care in so many ways. I love the nurse.

JODY L

They helped because they were dependable. I would recommend them because they were dependable.

JOANNA S

The caregiver who comes has just been amazing and she looks forward to her coming and enjoys the help. I like that they have been very responsive to any questions and concerns.

Anonymous_5849

They provide the service that I can't. They are able to get my dad to and from medical appointments, so it's an amazing service. They are reliable.

Deborah S_23

My condition has improved by 80% I believe since the services. I really like the nurses, they are really knowledgeable and compassionate.

SHARLA C_1

Right now, we have a really fabulous caregiver and Bennet likes her. If we get someone who is good, it is amazing. If they have a call-out it is hard for them to find someone to get someone, then I have to call off work.

Mitch J

It was a godsend for us. They communicated with us well. They really came through.

Tricia T

They have done a great job of getting him to physical therapy and doing his exercises with him. They're very easy to work with.

Anonymous_7447

They could send better quality of care. They could have their staff show up on time.

Doreen H_2

He could not get through is day without them. I would recommend them because they were very responsive when he needed immediate help.

Jeanne E

I fell the other day twice, so I need more therapy. I like the therapist I have.

ERIC B

The caregivers have helped the most with their interest in the patient. There has been a positive impact because of the genuineness of the aides. I like the services they provide. The aides they send are knowledgeable and professional.

Stanley H_4

We need them to take care of her. I like that there is always someone here to take care of her.

KAREN

Our current caregiver is fantastic, even though it took us a while for us to get someone so consistent. I would tell people to be persistent in making sure to have a consistent caregiver.

Anonymous_7238

They can have better-trained caregivers to help people that have dementia. I would like to see BrightStar Care do a better assessment before the services begin.

Anonymous_7196

They've helped the client progress exponentially since her fall. I've been here with the physical and occupational therapist. Everyone has been pleasant to deal with. They're great about keeping us updated and calling about scheduling.

Dana S_5

She did not really need much help. I like that they are responsive.

Evita S

They will listen to me and get background on my medical position. The caregivers that they provide are very good and they have phenomenal follow-up.

KAREN C

People were on the phone and some were proactive and start doing tasks like dishes. They need to get the same caregivers to be consistent.

NANCY B_1

They did not help or do anything she just was a warm body here. The live-in person should not sneak out in the middle of the night and they need to better screen the caregivers.

JANICE V

Most of the people are willing to do the chores I need them to do. The people they send can not really take care of my husband. He falls and they can not pick him up. We need a strong person.

JEFF J

It's enabled me to have more free time. They're here for six hours so it allows me to not worry about my mom in that time. They could provide more experienced caregivers. They could have more training before they go into the homes.

CHRISTINE P

They gave good care. I like the customer service and the way they worked with us.

PATRICIA R_2

BrightStar Care could make my life easier by being more reliable and assigning the same caregivers consistently. I would recommend BrightStar Care more if they were more punctual.

MISHA S

The agency helped me the most by having caregivers that are good at their jobs. I liked this agency because they were personable and professional.

WANDA P_1

They could have had a greater impact by just showing up and doing what they were supposed to do. I would not because of what happened to me. No one ever showed up but one day.

Anonymous_6906

They could have paid attention to the client and his needs more. They didn't have the right staff to send us.

SHARON C_2

They have been wonderful. They work very closely with us to make sure the aides are a good fit. They were very good with being flexible with her schedule. We are very pleased with the company. I like that they have been extremely helpful for my mom. My mom has had excellent care.

MARQUITA L

Some of the caregivers have been very rude. With any home care, consistency is always it. They have sent us a lot of caregivers, and I feel like with so many people the proper care can't be done.

Curtis G_4

I didn't need much from the caregivers, but they helped me out. They are efficient.

BETH M

The caregiver that was not a good fit was extremely unprofessional and was extremely loud. She was rude and on her phone multiple times even though we asked her not to be. She refused to do what we asked her to do that clearly fell under her duties. We had two spectrums of care. We had a really good caregiver and a really not so good caregiver. They need to have more consistency.

Anonymous_6688

They got the job done, but it was frustrating for me and my brother with the lack of communication. There were some communication problems.

Stanley H_1

My experience has been great thanks to the reliability they have. I like reliability.

Donna J_13

Since they have been coming, I am not stressed out about it. I like them because they are very good to get a hold of and I actually talk to people.

Mark G_5

Her caregivers were capable and caring. They were always responsive to problems, and they always called me when there was problems.

Karen D_21

The services lessened our burden. They are very competent and communicative.

Anonymous_6416

It is frustrating on my life. There are a lot of no shows and no consistencies. It is not dependable but we have a few good people. They could be more consistent, upfront about the process, and have more communication.

JANE H

Some of the aides did not interact her. They need to have consistent aides.

Anonymous_6294

Tell the caregivers to clean up after they cook. After the aides use the stove, they don't clean up.

BRITTA M

They are wonderful. They help him with showering and dressing. They respond quickly to any issues.

Anonymous_6027

They need to educate the aides and make sure that they understand senior care. They need to have respectful staff members.

Anonymous_5995

They have been good. They have friendly employees.

Stephen M_5

They should have been more prepared and communicated better. They did not show up for the shifts needed.

Karen K_35

It was only two nights and my husband died 2 hours in after the second night. It was short period of time. They were the only agency that I could get service from.

Carmen C_6

I couldn't have done it without them. The workers they sent were excellent. They were attentive, caring, and very supportive.

Faye A

They give good care, my mom is happy with it. I would tell my friend that the people are nice and attentive.

STEPHANIE

Jennifer is available to help, and the nurses are always able to help. If we had an issue, they called us back right away. I have liked most of the nurses, Jennifer is great. Whenever I have a problem, they have been helpful.

Debbie B_17

Even though my dad was ill, he recognized that they were there and was glad that they were. They were immediately available.

Cathy O_3

It depends because some are great and some of them seem a little scattered. It varies on the caregiver.

Anonymous_5215

I'd like their helpers to be vaccinated.

Kathy S_40

They were there with my aunt and made sure she had her meals. They were easy to deal with.

Doreen H_3

It allows me to balance my days while not being stressed minute to minute. I like the quality of the technician/nursing care that was provided.

Carolyn H_12

They provide meals. They are communication and good coverage.

Johnette O

I think they should be on time. There were days when no one showed up and everyday they were late.

Linda T_21

We were caring for my father-in-law. It has freed up some time. We are still pretty new. We are still working things out. So far, it has been great. It would be really cool if we could see 3 particular caregivers. It seems as if it is always someone different coming to the house.

Rich U_1

The two caregivers I had from bright start helped a lot. They have made my experience positive by providing them for me. When someone is not available, they had a lot of difficulty finding someone to fill the shift.

Jay M_5

I would like them to not fall asleep on the job. I would like them to improve on having better trained caregivers that can work without me telling them to.

Patricia D_20

She liked the person. There was nothing else they could have done. It's very user-friendly. They kept in contact with me constantly until we got everything set up. It seemed well put together.

Amy C_6

We love that they came when we needed them and they came on time. I like that they are on top of things. They are reachable at the office.

Anonymous_4833

They are good at getting people over there to her. I think they are doing really well so far. I have gotten good feedback from her.

Robin C_6

I did a lot of the care, but they helped us a lot. The first couple nights they stayed around the clock. The night time care was really helpful for us. I like that the caregivers that they sent were just wonderful. One of the caregivers didn't show up but they worked hard to get someone to come for us.

JENNIFER R

Without them being there, she wasn't able to take care of herself. They made sure she took her daily meds. When there was no one else there, BrightStar Care stepped in.

MICHELLE C

They were trained aides that could come into a COVID positive home where others could not. They were very willing to help with anything, they were willing to help out with everyone in the house.

Anonymous_4539

Some caretakers have helped, and some caretakers make it worse. They could be on time. They could do more than playing on their phones. I would like consistency.

Dawn M_1

The caregivers are understanding and empathetic. This agency takes charge. They have been able to provide us with everything we need.

Carolyn H_11

They allow me to continue working my job so that I don't have to be the full time caregiver. They have lower prices and work quickly and urgently. They have met all of our needs so far.

Val S_1

They can provide consistent coverage to support my father. They can be having their aides show up on a consistent and timely fashion. I understand it can be difficult during this pandemic.

Julie K_3

I don't have to do things because they help. I don't have to worry. They're very customer focused with our needs.

Kathy S_34

It was a complex series of events, but they've been very helpful in helping my father. They hear the families concerns and needs and they go above and beyond to help their clients. They've given me good nurses and they were always available. I was able to meet the owner and the scheduler. They care about their clients and the caregivers.

Tom B_15

I appreciate the amount of care and attention to detail. They're pretty dependable.

Saroja M

He gets a lot of help from her, and they help with personal errands. I had problems with the scheduling at the beginning.

Sandy C_12

It's helped me because I don't have to be over there as much. For my mother it's been God-sent, especially during COVID, that she's had companionship when we couldn't go. They've been responsive to my requests, even when there were glitches.

Lynn P_7

I think just having someone there to assist her is helpful. I would like better communication to the client's family.

Ruth S_15

I am out of state and they were able help her recover. They were caring, patient, and accommodating.

Susan W_15

In light of the virus, they have given her human contact. They help her with physical tasks she can't complete herself, but companionship is the big thing for her. I like their care.

Paula S_8

When I do speak to somebody and I explain the situation, they try to act on it and get it done immediately. The people that are coming to take care of my mother are very caring and they seem to be pretty knowledgeable, which is helpful since I cannot do it.

Kathleen Y_1

The client did not feel comfortable having somebody taking care of her. She was hard to deal with, but they were able to handle her and take care of her. They are very accommodating.

Anonymous_3713

They are attentive to all the issues that had to be dealt with. They made positive recommendations on what to do and not do. They have good quality of nurses.

Diane W_12

I didn't have to worry about sitting with the client all day. The client was happy. One of the caregivers had the client during the day. She took her outside and sat and talked to her. She called and asked what she could do. She did laundry and everything.

Anonymous_3670

The people I called at the company, the scheduler and payroll coordinator. My mom had a great deal of different aides coming to her which was confusing for her because she was foggy. It would be nice if they could have the same aide come.

Julie L_5

They had a positive impact on his life. It was life saving, we really needed the helps so it was really appreciated. They were quick to get us help on short notice.

Anonymous_3661

The responsibility is on my mother in law's part as well. They could have had consistent reinforcement of who they are and why they are there, especially with early on set dementia. The initial point of contact was great. Sometimes the response from the office was slow but I got everything figured out with my initial contact again.

Maria _2

They kept her company and helped her to understand her limitations. The caregiver was a very nice person and was very good to my mother.

Anonymous_3414

They accommodate my needs. I have found them to be very responsive and to meet my continuous changes.

Bobbi _1

It is convenient for her, because she doesn't have to be consistent with it. She can get to her appointments with them. I like the fact that it is affordable for us to use in case they don't have family to take them to their appointments.

Anonymous_3142

The one person who is there right now Sunday through Friday, and we like her a lot. They could have people show up when they are supposed to.

Nancy S_17

The aide had formed a really good relationship with my mom. They could have better communication.

Tina F_5

We depend a lot on them to have someone here all the time, and there are so many instances when things don't go right. I'd like a more permanent caregiver. The CNAs are not trained enough. They need more training, especially the females who don't seem to know how to clean other females. It takes two people to get my mom up in bed, and it seems like BrightStar can't do it on their own.

Anonymous_3005

They should provide help that could communicate better with the elderly. They were not consistent and sent a different caregiver every day, and that made it hard for us.

Lynne G_1

They were always on time. I liked that they always answered the phone.

Anonymous_2866

The only thing they did was to be at home with my husband. Early on some people took him on a drive, but they stopped. The main problem was the turnover in caregivers. Every day was a different person. They would promise someone and someone else would come. Some people barely spoke English. We saw many many care providers. There was no consistency and the price was extremely high, even the highest in the market for the area.

Robert _6

They look after my mom. That takes a load off of me. Sometimes, they don't show up, or they call out sick.

JEAN H

I need to do things at home, and when I am here, he wants to be with me. They are not doing much to engage him so that I can have time alone at home. My issue has been that it has been 6 months, and we still don't have consistency. I have tried to make our schedule work so that we could have people come back, but they don't. My husband needs some consistency.

Jill H_4

They really want to know my expectations and try to do what I would if I were them. I like how courteous and responsive they are.

Suzie S_1

It frees us up from having to be the only ones who can take her out, and it alleviates us from having to schedule that time. We do other things with her, but it is a scheduling convenience for us. It makes her happy to go out, go shopping, and have her for four hours every week. Administratively, it was easy to set things up for Emily. They are the only company that provides transportation.

Helen M_24

It made life easier because I had help with taking care of my husband. They always had people available.

Cathryn W

I've had some issues with communication and follow through. I have a very stressed mom, and she is a tough customer, but there have been issues with care quality. I met with BrightStar to try to come to an understanding. They told me they were going to address it, but we had another blow up today. Mom is picky, but there are also issues with the company as well.

Steve K_5

It was positive. It would have been nice to have more of the same personnel coming instead of substituting out every day. They did what I felt was their best. They had personal attention to our needs.

Elizabeth D_7

They need to take more initiative of what is going on around them. They need better communication and better calibration of the people that they send.

Lynn F_3

They are totally responsive and nonjudgmental to my family. They are very responsive. I just had an issue with one of the caregivers, and they were very receptive to the change and it did immediately.

Ivona S

The person who takes care of my brother-in-law can take a day off, so they can have peace of mind. It's easy to communicate with them, they listen to us, and they always accommodate.

Lois LTC R

They take care of my medications. They get good personnel.

Linda C_16

The top three caregivers were really good. Some of the people were outstanding, but some other caregivers were not very good. Out of the ten we had, three were good caregivers.

Katie S

He has a head injury, and they keep him organized. The communication and follow through is pretty good, and they solve problems.

Sheila S_3

My loved one has to have 24 hour care, so they fill in for those hours. I like that they seem to have good people as well as good customer service.

Phyllis R_7

They helped tremendously when they were here. They helped me because my loved one was in a lot of pain and they all had a gracious attitude. They would help me with the laundry and the beds. It was more than I had ever expected. Every one of the caregivers was caring and very professional.

Anonymous_1610

They've communicated with us pretty well and we know who is coming. I think that they would need to have consistency and quality of the caregivers.

Shirley W_9

I didn't have to worry about my mom every minute because someone was there. The caregivers were reliable, kind, and helpful.

Roxeanne W

The care is mostly for the family. It is comforting to know that they are safe and I like that they do background checks. Everyone is very friendly and accommodating.

Megan C_1

They helped with their ability to have Betty continue living where she wanted to live. They are reliable, communicative, and have great response time.

GLORIA _1

They feed her lunch. I think some of the aides are too tired. They work a lot and don't have very much energy.

Jim W_14

They give her personal care, such as showering and dressing. Their services are professional and reliable.

Daniel H_1

My mom is just difficult to stay around and get along with, so there was not much of an impact. I would them want them to be less expensive.

GREGORY S_1

They help my wife function around the house and eat properly. They are prompt, friendly, and hard-working people.

Dawn H_2

It was very stressful. They could have done what they were told to do rather than doing whatever they wanted when I left. They weren't bad, but I just had some problems. They could have actually followed their schedule that they were supposed to do with her. For example, they didn't take her to the bathroom every two hours.

Karen R_7

They don't come every day but the days that they come it really helps us. They are very responsive and the young ladies that comes have really connected with my mom.

Nancy B_3

The service was absolutely critical to her. They were only late for their shift twice, which was pretty good for how many times they were there.

Linda W_3

They did very little for my mother. My mother had a number of different caregivers before selecting a good match. I know my mom can be difficult, but the caregivers didn't usually try to make an effort with her.

David C_2

She provides services in the morning that help with the quality of life, like helping her get dressed and ready for the day. It makes things easier for everyone. The provider is very professional. She shows up on time, and is usually early. She has a good working relationship with my mom. They really click and it's worked out well.

Theresa L

I think it helped my loved one transition to home very quickly. He needed help, and I think the care has really helped him with that. Brightstar Care has a really great response. They accommodate for what we need, and the people are very nice.

Anonymous

They provided companion care and made sure that my loved one got their medicine. They were responsive and they provided updates regularly.

Magali a

Since we are in a different state it was nice to have someone help her. They have been great. We have used them twice before. They were punctual, quick to respond and efficient.

Anonymous

We are dealing with the patient, so it's not my daily life. Since we hired the CNA, my life is a lot easier, so I don't have to go out every day. I really appreciate the people from the office staff. It depends. They have so many different caregivers, some are so qualified and some are not. The staff has to communicate more with the main office. They need more training and to have some people that are more willing to help out. It's difficult because they have to be willing to help other people.

Dean D

They help Estelle with personal grooming. Everything has been excellent. They send outstanding and willing caregivers. They do whatever needs done.

Lisa H

It was a huge help having them here. They were very attentive. They were very professional and well-organized.

Marie T

I am still getting therapy, but BrightStar did help a little. I was satisfied with the care that I got from them.

Anna W_3

They are here when they need to be, and that is a really positive thing. I'm not here when they get here, and they call me when something is bothering my mother. They make sure that she eats, is clean, and takes her medicine. I am at work and can't do that.

Mary W

The services have been reliable. The services make it so my step father doesn't have to do everything for my mother. He gets a break.

Iris P

I like that there is a lot of communication. I called one night and they got someone for me by the next morning. They are very prompt with helping. Some of the caregivers are fabulous and very helpful, but others are not so great.

Kim S_1

The best thing is that someone is always available to answer the phone when I call. They are able to get me someone if I need them. They are easy to reach!

Nancy C

They are always there when I call, and are very responsive. They take good care of my mom, and I don't have to worry as much and if somebody doesn't show up because I know they'll send somebody else.

DorothyD

They seem to have good people and they have a depth of staff that they can accommodate long hours. They have somebody there 24/7. I don't have to worry about my mom being alone.

Anonymous

There was a language barrier between my loved one and one of the caregivers. They hire CNAs that don't speak English, which is an issue when working with the elderly, especially if they have trouble hearing since they are unable to communicate with each other. They could screen the CNAs better.

Catherine G

They need to coordinate the scheduling better. They need to follow through with what they tell us. They need to train their caregivers. The staff needs more training.

Albert S.

Keyona arrives on time and assist with bathing, helping getting dressed. Our interactions with the caregiver are pleasant and enjoyable. The agency has been extremely helpful in providing us with the necessary emergency situations whenever one occurs.

dawnc35

Recently my mother became a hospice patient and we turned to BrightStar for help with her 24/7 care. We had several good ladies that came to our house to help with my mom; however, 2 ladies stick in my mind, Kathy C and Patricia L were absolute angels for my family. Their attention paid to my mother was absolutely amazing. They took their time to spend it sitting with my mom and going over and above to make sure not only she but my family was taken care of. Their kindness and attentiveness put our minds at ease when we knew that they were with her. I was actually able to get a few hours sleep when I knew they were there because I knew my mom was getting the best care. Thank you to these 2 ladies does not even come close to telling them how much we appreciated everything they did for us. I can only hope that BrightStar is lucky enough to get a few more people like these 2 ladies. I also hope that Brightstar does something to recognize these ladies because they sure do deserve it. My mother ended up passing at the beginning of December and I ran into Kathy today, one of the first things she said was that she was so sorry to hear of my mom's passing and what a wonderful woman she was. It really touched my heart that she remembered me without having to be reminded who my mom was. I sure hope that Brightstar and recognize these 2 ladies because it was an absolute pleasure to work with both of them.

Martha F

They have made every effort to accommodate my loved one, even with their peculiarities. BrightStar Care has made life easier right from the beginning, by providing a caregiver my dad just loves. My dad has four children and none of us live by him and we work, so we rely on them to help him, which is tremendous.

Ann C_3

BrightStar Care's caregivers are very nice and professional. I would caution somebody to get the caregivers on a consistent basis. The services of BrightStar Care help me by being able to go out and run errands. The services are helpful at night so I can sleep well. The night aide changes my loved one's bed sheets and diapers.

Mary P

BrightStar Care is reliable to work with and the caregivers work well. My loved one would not be able to function without BrightStar Care's help.

Mary B_1

BrightStar Care has been reliable, and provides quality care for us. BrightStar Care has made my loved one's life easier by doing what we hired them to do for her.

Preston S

I would refer others to BrightStar Care because they were always on time, they were courteous and helpful, and the whole time it was perfect. BrightStar Care's services were perfect. They helped me.

Tabitha T_1

There's a little miscommunication with the office staff and the caregiver. The office doesn't read the instructors all the way before sending caregivers. The caregivers will make sure that my mother is taken care of. They make sure that she exercises and she is bathed.

William POL 9164918 ClaimJH012441 K_1

I only know about the caregiver who helps me each day. I don't know anything about the company. The caregiver is excellent. She does nothing wrong. She makes my bed, fixes me breakfast, and does everything for me.

Tobias H

I would absolutely recommend BrightStar Care. They seemed perfectly fine. BrightStar Care was very helpful, and we needed the services.

Anonymous_349

Within one week, the staff at BrightStar Care didn't show up twice! When the caregivers were there they did well, but they didn't show up all the time.