BrightStar Care Bel Air Fallston, MD

Jamie H_4

We used the companion care because she had a terminal illness. I felt like the owner particularly was very responsive.

Robert R_63

The aide I have had is fantastic. I like that they do their job.

Anonymous_1701956217

The agency has helped me with dressings to make my experience positive. I would recommend them because they are responsive when I call them.

Kennedy G

It improved her life. She and Nellie had a great bond. They had great management. They were high quality and very flexible.

Larry V_2

She is able to have a good and pleasant life because of the services. The agency has nice people, and very helpful.

Joyce W_10

There is a great home health aide here and the agency is kind and responsive. The agency is responsive, hopeful, and reliable.

Kenneth S_23

They help me the most by making sure that he gets here and making sure the medicine is good with the pharmacy. I like that they are dependable. They work with me to meet with me.

Kristin A_1

She has figured out ways to get me to do more than I was previously doing. The caregiver is awesome and she knows exactly what I need and when I need it.

Diana C_12

I didn't have to worry and once I met the representative I wasn't very concerned for my mother for the evening. I like that they answered my phone calls, got back to me immediatly, and I was very happy with the person they sent.

Patricia F_24

We only use them on as-needed-basis and it's usually when I am out of town. When I go out of town, the caregivers come in and they help the client with her daily needs. I like their service. We had one little incident with someone that came that wasn't a good match. Other than that, we've had excellent caregivers come into the house.

Yvette F

I wasn't aware that when they came they wouldn't have material and that I would have to provide that. The nurse was accommodating, and I liked her very much.

Jane R_6

She does what needs to be done. There's nothing to improve. They are reliable and courteous. They let me know if she can't make it or whatever.

Ruthanna H

They did everything I asked. They are very eager to help you.

Beth W_16

They provided helpful information. The caregivers are nice and attentive.

Walter M_11

We appreciate their attitudes and how they treat my husband. They have been helpful and they have sweet girls.

Timothy _1

They help with my hygiene. The caregivers are nice and professional.

Yvonne M_4

They provide service to my mother and the aide allows me to work. They are incredibility responsive. I've liked everyone they have sent out.

Kathleen N_5

They helped the most by helping in every direction. He needed help with walking and eating. They came out right away and took care of what needed to be taken care of.

Koren G

They have made a great impact on my life by showing up and giving me my infusions, so I feel better! I would recommend them because all the nurses I have seen, have been great.

Brenda M_20

Every time that I've needed them, they have been able to accommodate me. I would recommend them because I've had 3 different people at my house, and all of them have taken good care of my mom.

Dorian W

The service she provides helps us with our daily life. We are happy with the level of care given by BrightStar.

Shelia_1

She made it a lot easier for all of us. They were on top of everything and kept us up to date.

Robert B_78

I liked that they came to me during the time I could not drive. I loved the therapist, and she helped me out a lot.

Kimberley H

I am very helpful and it takes a load off me so I am happy with it. I like that the caregiver they are providing to me is well-trained and very responsive to my mother. So I am very happy with BrightStar Care and the caregiver.

Anonymous_1701775960

They have 24-hour care so that was nice. I like this agency because they take care of any problems we have and I like the staff's responsiveness.

Steven R_3

There was no hassle, it went smoothly. Brightstar sent a woman from the area. The caregiver was pleasant and knowledgeable.

Megan H_5

They help with setting up appointments, getting the medication when I need it, and squeezing me in when they can. I like the nurse I have now, she is amazing. She's sweet and great. I hope they don't replace her.

Monica G_2

The nurse accommodated everything that I need, comes 3 times a week, and regularly good. The coordinator always makes sure my insurance is billed so it is a smooth process that way too. I like my healthcare nurse. She has been seeing me since May.

Linda H_63

They take her shopping and to her doctor's appointments. I would recommend them because they are dependable.

Carol C_49

I don't think all the caregivers are knowledgeable about her dementia needs. They are really flexible with my schedule. If I have to go somewhere, or I will be late, someone will be there to cover for my mother.

Stephanie H_13

The agency has made it positive because I had to call in a couple of times and I didn't have to sit on hold forever, and they answer my questions. I would recommend them because the nurse I have is amazing.

Joseph G_19

I like that they are caring, takes good care of me, does my infusions, does what she needs to be doing. It's like having an assistant for a nurse.

Michael F_20

They helped make his experience better. I liked that the caregivers were there on time and they provided the services and they cleaned up when needed.

Kimberly C_5

They helped me with my treatment that I had to do. They were really nice.

Dave A_4

They've helped the most by covering our shifts. I think they need more people, that would make me want to recommend them more.

Leonard K_1

I am happy and comfortable, clean and ready to go in the daytime Everybody that has been here has been wonderful, and they were willing to do what is needed to do to make the client happy and comfortable

Karla _1

They always called me to check on me. The nurse called and let me know if she was running late. I was always informed. They are very professional and caring.

Anonymous_7593

He has Alzheimer's, so it wasn't an easy situation, there wasn't anything they could have done to have a greater impact. I would recommend BrightStar to others because they were on top of things, especially with my father. They were constantly in touch with me about the schedule or to find out what we could do to make things easier for him.

Terri S_10

I only have them come once a month for an hour. She's personable and kind and listens to you while we chitchat. She stays in contact with you and is always on time. If she's not, she'll give me a call, and she's a kind person.

Susan S_62

It is life or death, and he needs that. I love Kurtin in the office, and my dad seems to like the caregiver.

Teresa B_19

They helped my wound get better. They were friendly; and when I asked them questions, they answered with respect.

Gayle S_3

They have helped the most with the caregiver knew what she was doing, and she got it healed up so the wound could close. I would recommend them because the nurse in general has been phenomenal.

Susan S_70

They only come twice a week. They keep in touch with us whenever there is a schedule change.

Deborah B_17

They have helped out the most because the caregivers are reliable and I feel comfortable with them. It's taken a lot of worry off of me. I like that the two caregivers we have working with my mother are very nice, down-to-earth, and know what they are doing.

Cheryl A_9

They help him with food, laundry and cleaning around the house. I like that they are very efficient and the aides are very nice.

Anonymous_7446

When someone was able to show up when they supposed to, then it was great for me. What I would like to see improved is the consistency and scheduling. I would want to see better communication.

Patricia R_19

She came when she was supposed to and changed my dressing. My home care nurse was very professional, on time, helpful, and kind.

Anonymous_7415

She draws my blood and does other medical things I can't do. I like the nurse that I have.

Anonymous_7210

They have helped the most with sending the registered nurse. I like that BrightStar Care keeps me informed of what is going on.

Mark L_9

They could have a greater impact as a constructive suggestion following what we ask for, not what my mom ask for. One thing I like about the services is that they were very attentive to my mom's condition.

Keith A_3

My experience was positive because we were always able to get caregivers when we needed them. I liked BrightStar Care because the services were convenient.

Joesph

They work with me and encourage me to do more. They are reliable and concerned.

Diana W_3

They only come twice a week, but it gives me peace of mind. They are very professional.

Suzan B_1

They let me know and keep me informed when they are coming. We called and let them know when we were out of something and someone brought it that night. I like the follow up. They check in before they send out supplies.

Ira B_1

They encouraged me to keep going and try to do the exercises. They made sure I had the equipment I needed. I liked that they were very friendly and reached out to me if they had to switch the time and came out to my house.

Richard M_46

Just caring and checking up on me making sure I was alright. The nurse was nice and helpful.

Debby S

The caregivers are very engaged with my Mother, are extremely helpful. One thing I would like to see is consistent caregivers who are hardworking.

Kiara K

It has been a positive experience because my caregiver and nurse are a good fit. They need to keep the communication between the clients.

Gary C_14

They did a great job and made sure I was safe. I liked the caregiver they sent.

Kimberly R_4

My caregiver helped the most by continuing to keep an eye on my cleanings and making sure my PICC line was okay. I liked that they were efficient, personable, and on time.

Kathy H_21

The agency was always there for me. The agency is great.

Theodore S_7

The agency is very clear about expectations and suggestions. I like the friendliness of the company.

Jordan S_2

My caregiver is awesome and takes care of everything that I need. I like my nurse; she is nice and attentive.

Paul B_30

I had to go to the emergency room. That was the only thing I could do because I needed infusions. I left the ER the same day and my medicine was at my house which was perfect. I have no complaints. Everything went perfect. My medicine was here and the nurse was really nice. They did what they were supposed to and there was no mistakes with my medicine.

Anonymous_6559

They provide physical therapy. I like that the physical therapist I work with is good.

Anonymous_6548

They were good about helping me get him in the car. They were good, but I didn't use them long enough to have them make a difference. I only used them a couple of times. It was okay. I probably did more than I should have when they were here. Most of the girls were good, but one of the girls never put her phone down. They were only here for a couple of hours, so it didn't make much of a difference.

Lauren L_1

They did everything, it just didn't have much of an impact. I liked that they were prompt and it was easy to communicate with them.

Anonymous_6515

Having someone there helps her. They could make her life easier and positive by taking her on a walk. I like that they actually show up when they are supposed to, and they are very caring.

Robert P_21

They have helped the most through telling me information and told me when I needed to go to the hospital. The scheduling is good which I like.

David _21

I got better, so the impact was great. If I was going to die I'd use them. I'd tell a friend to use them. I wouldn't go out of my way to recommend them. The lady did a good job.

Sandy F_4

We ended up with a great team of caregivers. They owner would call me if there was any problem, no matter the hour. Every one was personable and kind.

Kim C_13

They have followed up with phone calls. They are very easy to work with.

Perry S_1

They could have lowered the costs. They need to improve on costs.

Ryan K_1

The nurses have always been friendly. Scheduling is a little funny, it's not very constant.

Lynne G_2

They did what I needed to have done. They were helpful and really good. There was only one person that was not good. She was afraid of dogs, and I have two dogs.

Anonymous_6199

Everything was as expected. I liked that everything was very professional.

Sedrick C

Everything has been very smooth. They have been very easy to work with.

Steve P_5

They have allowed me to do things while they are caring for my wife. I would like less change in personnel coming to the house.

Anonymous_5832

The provider helped me the most by assisting with things when I needed help. I liked the agency because they were available when I needed them.

Linda _10

They can't provide all the care that we need with the staff shortage. They are extremely kind and very considerate, and they always do their best to provide for my dad's needs.

Robert H_66

They keep my bandages changed and they're always there when they say they'll be there. They're usually right on time and they keep me on schedule. They're kind, courteous, and they pay attention to detail. They know their job very well.

Shawn F_2

I couldn't do it without them. The lady they sent was very good.

Shane C_1

I don't have to worry about getting a hold of them - they're always checking on me to see if I'm okay. They are really easy to get a hold of and there's no confusion dealing with them.

Angela D_3

It allowed me to work when they were there. The caregiver was amazing and their customer service was great.

Brendan M_1

They made the experience positive by giving my mother some companionship. I never had any problems with BrightStar Care, but they didn't really stand out to me in any way either, they just did their job.

Christopher R_4

They get everything done in a timely manner. They are friendly and know what they're doing.

Melvin B_2

They have been on time and do what they say they are going to do. They are the only agency that I have not had issues with.

Morgan J

They administer my medicine. I like that the customer service is always great.

Brenton C

I liked the way my caregivers acted when they were in my house. They were very friendly when they provided the services. They would usually let me know when they were coming.

Brenda M_12

They helped me and my husband. We really needed the help. It was easy to get what I needed from them without a lot of formality.

Betty M_22

They did some little domestic jobs for me which is very beneficial. Their workers are well trained.

Claire I

When they came in to do the care my father was very compromised, but they're helping him move from independent living to assisted living. My father is very comfortable with the staff and they're a very family friendly company.

Joe H_15

They were really informative on dressing and taking care of my wound. They could have given me more time or more visits.

Reva O_1

The care was mostly fine, they were right on schedule. Only one girl was bad, she was all over the place, not organized, not focused, didn't listen, made mom nervous. But management handled this problem professionally. Overnight care was especially great. I would recommend them. I chose them online because they have great reviews, and I wasn't disappointed.

Amy L_9

They had a very good fit of caregivers. They found a perfect fit for what my mother needed.

Christy E_1

They are very important to me. The physical therapy is the most helpful part of the services. They are very personable. I love my physical therapist. I asked specifically for her when I got back from the hospital.

Kristin D_1

They have really helped me by being on time. They are responsive to any issues we have.

Leslie C_4

They cared and they were there for her when she needed them. They are attentive and reliable. They gave me service quickly.

Madison S_1

Dawn is amazing. There are times we are concerned about things and she will reach out. I am grateful. Everyone is very accessible. If our caregiver is out of town they will get someone out here. They are accommodating when they can be. I just think that is great.

Deborah F_5

We couldn't do what we do without them. They are gentle with him. I like their responsiveness and their whole general outlook.

Teresa B_8

They call me to make sure I am ok. I like everything. Everyone is so nice.

Diana L_5

They have helped us the most with their support. I wouldn't be able to have my father at home. I like that they are impressive with their outreach to make sure that the patient is being well taken care of.

Frankenberger K

They have sent a very competent person, which is hard to say because my mom is difficult when it comes to accepting help, but my mother does like the help they receive. I have referred them to people. I would say that I am happy with the lady that is helping my parents.

Kimberly B_2

They were very helpful. They helped me get over an infection. The nurse was here when she said she would be here. The medicine was always here on time. I never had to ask for it.

Anonymous_4432

They just bring the medicine to me. They need to keep the schedule at the same time.

Anne V_1

The caregivers do whatever we need. They will run errands with him. This agency is reliable.

John H_43

I like that they are very cooperative and that they come when they are supposed to.

Ellis R

If there is something that needs to be communicated about my sister's care, they are always on top of it. I like the responsiveness of the organization. The office people and the nurse have been great.

Connie H_11

They help with her daily care especially since we live in Pittsburg and she lived in Maryland. The communication is very good between the director of nursing and myself. She has gone out of her way to accommodate us on everything we needed.

Anonymous_4218

They are providing care for my parents when I cannot be there myself. They have been good about arranging different schedules based on their needs.

Bryon K

They will help clean out my wound. She is there to assess my wound. This agency has great nurses. They are friendly and mindful of what they are doing.

Bonnie V

The head nurse has been very good with communication. The nursing staff is very friendly and helpful.

Valerie G_2

They take care of things that are hard for me to do like assistance with showering. I like the personal contact.

Roxanne M_2

They help the most in bathing my father. I like that the company is personable and professional.

Helen P_5

The most helpful part of the services is that I can get my oxygen when I have problems. I like the fact that I do have the agency's phone number, and I am able to call the agency.

Belinda C_1

They are consistent, caring, and vet their employees well. Their honesty and availability and communication is easy.

Ricky W_2

The nurse came with prearranged times and worked with my schedule. They were always there when I called and they answered all of my questions. The nurse was great.

Cynthia S_8

They give me the services that I need without a hassle. They follow through and they are thorough.

Jennifer M_11

They are very skilled at what they do. They are personable. They have good communication and the staff is knowledgeable.

Alease L

The therapist communicated with my doctor and kept track of everything. My therapist was very good and she was an advocate for me. She did an excellent job and she helped me to progress.

Karl R_1

Sometimes it was good, sometimes bad. Scheduling at first was okay, then we had problems with the one caregiver.

Meg F

We have a difficult situation and they do the best they can. I like that it's a smaller company. My sister has a dedicated staff and I like that it's not a lot of different people coming in and out of her home.

Ann L_9

She needed someone to be able to help her around the house with cooking, cleaning and every day things. I found the service to be excellent and my aunt was very comfortable with Regina.

Robert S_47

I would be non functional without the services. I like the nurse that comes to the house, she is great.

Donna M_21

She just makes everything good, she just makes it great. She just always makes it pleasant when she comes. I've had a lot of nurses and she is the best nurse I've ever had.

Teresa H_3

The most helpful part is that she wouldn't do without the services. It's a difficult time but it works with my mother, and if she's happy I am happy.

Robin R_7

They scheduled well with other appointments that I had like physical therapy. They found a nice caregiver to come and she was friendly and nice.

Stacy M_2

It definitely made it easier on the family. It helped them transition into my home. The staff was great and friendly.

Anonymous_3448

They showed me how to go up and down the stairs, how to use the walker, and how to use my crutches. My physical therapist was wonderful.

Marci H

They have done a great job. They help her with activities throughout the day. They take her to appointments. They spend time with her and stimulate her with different activities. It has been a phenomenal experience. We also chose them because it is a local company.