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BrightStar Care Olathe / Overland Park Lenexa, KS

8730 Bourgade Ave, Lenexa, KS 66219

(800) 558-0653 (Caring Family Advisor™)

4.25

(74 reviews)

Offers Home Health Agencies and Home Care

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Reviews of BrightStar Care Olathe / Overland Park in Lenexa, Kansas

4.25

(74 reviews)

    Provider of Choice 2024
    Home Care Pulse Certified 2024

    Patrick M_13

    5

    May 29, 2024

    I am a current client of this provider

    They keep her organized and keep her on task. They're very reliable.

    Michele D_5

    5

    May 10, 2024

    I am a current client of this provider

    They help with his daily care needs. They are responsive.

    Susan T_20

    4

    March 22, 2024

    I am a current client of this provider

    I like the personality of the provider and they don't talk too much. I like the contact with Brian, he is the one that answers the phone.

    Arvin Z

    5

    March 20, 2024

    I am a current client of this provider

    The caregiver makes all of the difference in what he does and his comfort level. They go above and beyond. They have good leadership. They are customer friendly, both the client and the family.

    Sydni K

    5

    March 11, 2024

    I am a current client of this provider

    They've helped me the most by allowing me to take a break. I believe that some of their nurses could benefit from additional training before working with clients.

    Anonymous_1710176895

    3

    March 11, 2024

    I am a current client of this provider

    They are having a problem with getting people to work. They could improve communication.

    CarePartnersRx - Kyle D

    4

    February 14, 2024

    I am a current client of this provider

    They are providing the treatment necessary for me. They are diligent and they communicate well.

    Kaitlyn M_1

    4

    February 9, 2024

    I am a current client of this provider

    Our nurse has been great with helping with his development. We have had a lot of turnover with nurses since we've been working with them, and there were big gaps of time between the nurses. Overall, they've been good to work with, but it seems like there are some challenges with communication.

    Aetna -Nova H

    4

    February 6, 2024

    I am a current client of this provider

    It's just good to provide care for people who need it. We had some problems with them.

    Rebecca T_4

    3

    January 23, 2024

    I am a current client of this provider

    When the caregivers come its okay. Some caregivers are better than others. They could be more reliable. We have had a lot of no show and no call issues and that is very frustrating.

    Anonymous_1705569683

    2

    January 18, 2024

    I am a past client of this provider

    They were fairly helpful. I never knew when the caregivers were going to show up. They need to improve communication. The office doesn't communicate with clients or caregivers.

    Anonymous_7003

    1

    January 9, 2024

    I am a past client of this provider

    They need to be more attentive to what is needed. They need to be more dependable.

    Scooter

    5

    December 10, 2023

    I am a current client of this provider

    BrightStar has been providing my wife and I home care services while I recover from knee surgery. Kim, Nicky, and Kendra all are very polite and we happy to do any tasks we requested. What a great company with very special employees.

    BioMatrix - Christina M

    4

    December 8, 2023

    I am a current client of this provider

    I was given a new nurse which made the experience positive. I wish the agency would provide better training for the caregivers.

    CarePartners- Victoria B

    5

    October 13, 2023

    I am a current client of this provider

    I have infusions and they help me a lot. They keep me informed of everything.

    Carl W_8

    5

    September 12, 2023

    I am a current client of this provider

    They show up on time and if they have to stay a little bit late they don't have a problem with that. They provide a good service for myself. I wanted someone to be dependable.

    Richard "Dick" M_4

    5

    September 7, 2023

    I am a current client of this provider

    We know he is cared for, and so we have less stress. They have communicated well and had a high level of care.

    Paul P_9

    5

    August 23, 2023

    I am a current client of this provider

    I am able to get to do things. I am happy with the service.

    Terry B_10

    1

    August 12, 2023

    I am a current client of this provider

    When I would call the agency, they did not know where to park or that I could walk. I like that Hanna has been making the right decisions, but the information is not getting to the right people.

    Sosan S

    4

    July 21, 2023

    I am a current client of this provider

    I feel like the caregivers could take a little more initiative and be more hands-on. I would recommend them because I think that they are overall reliable.

    Anonymous_7443

    3

    June 10, 2023

    I am a current client of this provider

    Nothing they can do to improve, the schedule is clear. They could be more communicative on the actual caregivers that are there.

    Optum- Michael S

    4

    June 6, 2023

    I am a current client of this provider

    I appreciate that they come to my house for me to do the infusions. They need to work on scheduling.

    Janice C_7

    5

    June 5, 2023

    I am a current client of this provider

    They came into the house quietly, did their job, and left. They were very professional, and they knew what they were doing.

    Doug M_15

    5

    May 25, 2023

    I am a current client of this provider

    They have taken over things that I used to do. I like their friendliness.

    Pat D_14

    4

    May 23, 2023

    I am a current client of this provider

    It's almost companionship. The last few weeks she's had three different people. I'd prefer that she had that one person she really likes more consistently. We've only been using them for a month. Tentatively I like that they're accessible and flexible. Their people seem solid.

    William C_48

    5

    May 9, 2023

    I am a current client of this provider

    when they come out they meet my needs and answer any questions I have. I recommended BrightStar Care to a friend of mine. They are here on time and treat my needs. They have good services. They call before they come.

    Gi R

    5

    May 3, 2023

    I am a current client of this provider

    It has been a positive experience because they are quick to answer my questions and are very helpful with my father. I would recommend the company because of good customer service.

    Brian H_15

    4

    April 21, 2023

    I am a current client of this provider

    We would like a little more interaction from the caregivers. I like that Brightstar Care is responsive to questions and concerns.

    Robin R_16

    5

    April 17, 2023

    I am a current client of this provider

    He was only there 24 hours. It was good though. Everyone was friendly and cooperative.

    Pamela R_5

    5

    April 6, 2023

    I am a current client of this provider

    They take care of any issues. They have to make sure that the caregiver who is coming to work with him is physically able to care for him.

    Anonymous_7125

    2

    March 24, 2023

    I am a past client of this provider

    I would have liked the agency to have done more than the bare minimum for my client. I think I would like better communication and better quality of the staff. The actual caregivers were not great and there needs to be better oversight on what the caregivers are doing and there is no one in charge.

    Rileigh S

    4

    March 13, 2023

    I am a current client of this provider

    They give me great nurses. I wish they were able to give more night nursing.

    Melissa S_9

    4

    March 8, 2023

    I am a current client of this provider

    The services helped me the most because it allows me to work. They are able to fill out replacements and I would like them to send high quality nurses.

    Louise W_5

    4

    March 4, 2023

    I am a current client of this provider

    They are very prompt, and they do what they are supposed to do. I like that they are very prompt.

    Janet S_29

    5

    March 2, 2023

    I am a current client of this provider

    The most helpful has been the responsiveness. I like the caregiver Taylor, she is wonderful.

    Anonymous_6963

    4

    February 15, 2023

    I am a current client of this provider

    Our lives revolve around their service. They could definitely provide better communication, have better nurses, and better manage their staff. The office staff seems to be making concentrated efforts to provide care.

    Anonymous_7041

    5

    February 6, 2023

    I am a current client of this provider

    It's essential that the client has them. I like that they are very dependable and the caregivers are very helpful.

    Anthony O_1

    5

    February 6, 2023

    I am a past client of this provider

    They did what they advertised they would do. They were very friendly and professional.

    Jessie B_1

    2

    October 14, 2020

    I am a current client of this provider

    We don't have consistent help. We've had multiple shifts not staffed ever since we started with BrightStar Care.

    Jeff B_4

    5

    June 11, 2020

    I am a current client of this provider

    I see them about every 3 weeks and it is helpful to have them stop by the house because it is hard for me to get out. They are overall friendly, professional, and good at what they do.

    Ben S

    5

    March 30, 2020

    I am a current client of this provider

    We think the world of them and they do an excellent job. I like that we have two good people that come and help.

    Anonymous_3427

    5

    March 30, 2020

    I am a past client of this provider

    They were easy to talk to. I like that they have good quality help. They did some light housework.

    Ursula W_1

    5

    February 12, 2020

    I am a current client of this provider

    They are very helpful. They take me to my appointments. I'd rather not have them, but I need their services. It's nice to have someone help me.

    Mike B_8

    5

    February 11, 2020

    I am a current client of this provider

    The most helpful part is that I can trust the people that are here to take care of my husband. I like that they communicate well, they are friendly and give good instructions.

    Grace N_1

    5

    January 29, 2020

    I am a current client of this provider

    They impact our life. The people that BrightStar has provided for us are all very caring and great with my parents. The new caregivers are punctual and do a great job. They really have taken care of all of our needs. They are always right on top of everything.

    Kroger- Dexter S

    5

    January 29, 2020

    I am a past client of this provider

    They cured me at the time. They did a good job.

    Elizabeth "Betty" S_1

    5

    August 21, 2019

    I am a current client of this provider

    I like that they are dependable. They were friendly, capable, and respectful.

    Anonymous_2179

    1

    July 11, 2019

    I am a past client of this provider

    The helpers were nice people, but they weren't dependable. They were doing med reminders, and they missed them 11 times, so we decided it was time to make a change. They weren't dependable and never called back.

    Frances T

    5

    July 11, 2019

    I am a current client of this provider

    They are able to take care of my parents. I like the convenience.

    William N_4

    4

    May 22, 2019

    I am a current client of this provider

    There is really no impact. I am not that ill. Everything seems to work fine. I do not have any problems with them or any questions.

    Victor E_1

    5

    April 11, 2019

    I am a current client of this provider

    It is very much needed. They are very helpful. They help him with anything. They are very professional, even more then other companies.

    Marlys T

    5

    April 9, 2019

    I am a current client of this provider

    The lady that I had was very, very fine. I like that they were on time.

    Michael C_15

    5

    March 20, 2019

    I am a past client of this provider

    My dad is a picky person. They continued to provide someone until we found a good fit. They provided a good person for my dad.

    Bonnie G_3

    5

    March 14, 2019

    I am a current client of this provider

    At the time, it was quite easy, but now I'm trying to figure out what to do next. The only problem we had was one of the caregivers was under the impression that the only thing she was to take care of was the patient and didn't want to do any other work. I think that has been taken care of because we told BrightStar Care about it.

    Selma L

    5

    March 12, 2019

    I am a past client of this provider

    They have helped us the most because they are organized. I like the time and passion for the client that they have.

    TVL- Mary P

    4

    March 8, 2019

    I am a current client of this provider

    We're old-timers and we couldn't do it without them. We really depend on the NA's that come in and help us with the hygiene. We're very pleased because they are punctual and the caregivers are very congenial.

    Carson S

    4

    February 26, 2019

    I am a past client of this provider

    The service was helpful. Some caregivers were definitely helpful and helped me with my other kids as well as with minimal house cleaning. I had one caregiver that even organized my pantry for me. There were others that needed more direction. I would like to see more training. My son had a hoyer lift, and no one that came to see us was really familiar with the lift. The caregivers need to be able to do that. Some caregivers were good at asking about what else they could do to help me. I don't know what the cell phone policy is, but they were on their cell phones a lot, probably more than they should have been.

    TVL- Harold P

    5

    February 20, 2019

    I am a current client of this provider

    The caregivers show up on time and are consistent. They email me the invoices which makes things a lot easier.

    VAMC- David H

    4

    February 15, 2019

    I am a current client of this provider

    I have them come to give me a bath twice a week. They don't have very much of an impact on my daily life. They send people that aren't very good, and they don't have a good ability to talk to people, or they are too large to get down on the floor to put my compression socks on. They have a contract with the government and the VA. I'm glad they have that relationship with the VA. They need to improve the type of personnel they get to work for them.

    Candy G

    5

    January 17, 2019

    I am a current client of this provider

    By being here when they say they will, they make my life easier. Their service is very caring.

    William H_8

    4

    January 14, 2019

    I am a current client of this provider

    They help look after my loved one, which allows me to do other things. I'd like the agency to do a better job scheduling. I constantly have to go over everything with a brand new person.

    TVL- Harold F

    5

    December 14, 2018

    I am a current client of this provider

    They have helped with proving balance and exercising. They are on time when they say they will show up and they are patient.

    TVL- Marilyn B

    5

    December 9, 2018

    I am a current client of this provider

    They have helped me with getting into my wheelchair and getting around in it. They are kind. They just do everything they are supposed to do in a kind way.

    Kroger -_1

    5

    November 8, 2018

    I am a current client of this provider

    The provider has helped us by helping my husband. They have a positive reaction from every treatment that he has received. The attention to detail is great.

    Carmella G_1

    4

    September 19, 2018

    I am a past client of this provider

    They provided me with a peace of mind. They could communicate better. I never knew if anyone was going to show up.

    OCCM- Kenneth H

    5

    August 17, 2018

    I am a past client of this provider

    The services were only for a week, and it was difficult, but that was the way it was set up. We really liked the people that were sent to us and they were both excellent.

    Jocelyn J

    4

    June 26, 2018

    I am a current client of this provider

    The impact that the administration has is very negative, but my core staff is amazing. The in-home staff is willing to assist me with things, but they don't take over. They help me with my dog and go the extra mile. They are willing to take me to events last minute, even if it is inconvenient because they know it will be fun for me. The scheduling is very inconsistent. They are rude to me when I'm asking for clarification on things. My staff keeps quitting on me, and they have to find someone else that is a stranger. It makes me uncomfortable. The owner is very rude and constantly on vacation.

    Jean C

    5

    June 7, 2018

    I am a current client of this provider

    I'm a widow and live by myself. They provide companionship. They provide a service that is needed and they always show up on time.

    Charla J

    1

    May 22, 2018

    I am a current client of this provider

    When they do not show up, it is pretty serious to me. They do not show up for their shifts. On Saturday, they were supposed to be here at 8 in the morning, but they did not show up at all.

    Don E_2

    5

    April 27, 2018

    I am a current client of this provider

    I have found out that with BrightStar Care, nobody is above answering the phone. Everyone is there to me. The caregiver from BrightStar Care gets my husband to chat up a storm. He is going through a hard time right now, so that is very positive.

    Judi I

    5

    December 22, 2017

    I am a current client of this provider

    They are willing to do anything I ask and sometimes it is nice to have someone to sit and talk with me; other times it's nice to have someone who is up and around helping get things done. They have both kinds of caregivers and I appreciate having them even more when I have a super busy day. They are good. I've had home help before and I feel like BrightStar Care has come in and brought me back up and ready to go.

    Robert S_13

    3

    December 8, 2017

    I am a current client of this provider

    BrightStar Care is average. We are a little disappointed in the caregivers. The services do not help my life like I thought they would. BrightStar Care could improve the amount of time being spent with my wife.

    Estela C

    4

    November 10, 2017

    I am a current client of this provider

    I would recommend BrightStar Care because I like the caregivers that come to me. They are very professional and friendly. BrightStar Care can make my life easier by training their caregivers better.

    Lucille S_1

    4

    September 20, 2017

    I am a past client of this provider

    BrightStar Care was fine for what we needed. The service provided me with the knowledge that my loved one was safe so that I could run errands during the day.

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    About BrightStar Care Olathe / Overland Park in Lenexa, Kansas

    BrightStar Care Olathe / Overland Park is a Senior Care provider in Lenexa, Kansas that offers residents Home Health Agencies and Home Care services. Contact BrightStar Care Olathe / Overland Park for more details on services and rates.

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