R Angell's Homecare Services, LLC Urbana, IL

Mike H.

I replaced another homecare company with R Angells two years ago. I could not have been happier with what they did for my father. He had used caregivers from two other companies before, one small and one large. R Angells was a big upgrade. The caregivers were always kind, on time, and honest. They kept everything clean and would implement suggestions made by me or the assisted living staff. The last year we had the same three caregivers who would provide care for my dad. He loved them and they him. It was ideal. They made the adjustment to providing more and more care as my Dad aged, taking him all the way through hospice. Hightly recommended.

Provider Response

Kay Lewis

I wish I would have known what I am about to tell you prior to hiring R Angell's. I have a 93 year old Mother that requires home care. I utilized R Angell's for three years to take care of her. In the beginning there were minor issues. Over the years the issues became major. Following is a list of those issues: 1. The major issue was that quite often the caretaker did not show up. The agency was unaware of this due to very poor reporting procedures. If I was home I had to call and advise them there was nobody here. One time I was not here and the morning staff did not show. My Mother laid in bed until 2:00 p.m. when the afternoon person reported. 2. Unqualified staff. Some staff were able to do the job and a few were excellent. However, many lacked experience and were poorly trained. 3. High staff turn over due to poor management skills and lack of respect. Several staff that did a good job were fired for ridiculous issues. Many quit due to the owners inability to properly supervise. 4. Staff spent a great deal of time on their phones. Some were so busy with their phone they did not here my Mother trying to get their attention. 5. At least two staff that we had worked on a business of their own such as selling jewelry while being paid to take care of my Mother. 6. Lack of concern by the owner for the services the client was receiving. New staff were not checked up on. The owner very rarely came by to check on things. She would only stop in when she needed to pick up paper work etc. The last many months she asked that her check and forms be put in the mailbox and she would drive by to pick them up. 7. Total lack of respect for customers. Often the owner would deny issues that were reported or not respond to them. There were other issues, but I won't go into them. In the end Rhonda Angell left a letter at the house stating in two weeks she would no longer provide services for us. She stated she was unable to find staff that satisfied me. This was after one of her staff yelled at me and told me she did not make enough to do any housekeeping and I could do it myself. This worker was on her phone 80% of the time. She had it on speaker phone which was very disruptive and not what we were paying her for. The other final employee was in the bathroom with the door closed on her phone for 40 minutes. Yes, I was not satisfied. I had no objection to Rhonda Angell quieting since the following month I was no longer going to employ her. I stayed with her far longer than I should have due to bogus promises that "it would not happen again". I now have a wonderful caring staff who do an excellent job. I am happy my Mother is receiving the care she deserves.

Shiela

R. Angell's Homecare provided daily care to my husband. He had a number of strokes so he needed total care. We needed to get him out of bed with equipment because he couldn't do any for himself. We had to care for him, feed him, dress him, take him for walks in a wheelchair, transport him by the wheelchair van to doctor's appointments and things like that. Rhonda was our main helper. She came daily, five days a week. Billing and scheduling was always very good. The billing was straightforward. We knew ahead of time what the fee was and so that was fine with us. Rhonda was always available. She was always willing to help us in our own scheduling so we knew we would have someone here helping take care of my husband. I chose R. Angell's because I was familiar with Rhonda's help. She has helped us once in the past. When she was available again and we needed help, I called her first thing because she is so great. She really knows her business and knows what she's doing. She gives excellent care. She's very observant of what's going on, gives good suggestions and works well with the family and is very good with the client/the patient. Rhonda helped us for two years. It was long term commitment. We have a good experience and a good time to evaluate. As soon as I saw her competent and her ability to take care of what the issue was, I knew she would be a good person to have. She was VERY professional, reliable, comes on time and highly skilled. We were very happy.