Amber Glen Alzheimer's Special Care Center

My father moved into Amber Glen Alzheimer's Special Care Center. The staff has been exceptionally helpful in helping us through the situation and reaching us for things we need to know. Most of the rooms are fine, they're roommate suites and I think it's helping with social interaction. The rooms are clean and decent sized, and the design of the place is quite good for dementia and Alzheimer patients. There's a lot of room for walking internally, wide hallways and a circular design so if they decide to wander they can just wander around. And there's a big courtyard where they can walk around as well. The food is good with wide variety and my father seems to enjoy it. The price for the care is as reasonable as I could expect.

Amber Glen Alzheimer's Special Care Center took very good care of my wife until the very end. I am very happy with them. They had card games, a library, entertainers at least once a week, and all kinds of parties. They had a very lively culture. Some staff interacted a lot with the residents and some of them interacted more with me, but no one who ever annoyed me. I can't imagine anyone doing a better job than they do.

My wife is an Alzheimer's patient. I selected Amber Glen because of the atmosphere and cleanliness. I have not been disappointed. I have met the nursing staff and a lot of the caregivers. During my visits I notice the attentiveness and immediate response to the residents needs. I have been advised of any concerns about my wife. The administrator is an excellent choice. Seems to me the Care Center is well managed with morale at a high point. I would not hesitate to recommend Amber Glen to anyone for their loved one.

My Mother has been at Amber Glen for close to four years now and has received 'Great Care' while being there. There have been numerous staff changes during the time she has been there, but that is not uncommon in this type of environment. My father and both of my wife's parents have been (or still are) in Nursing Home Care Facilities, also close friends of ours have had spouses in Senior Care Facilities . . . so I (we) have had exposure to many varied care providers. I am VERY SATISFIED with the care and attention my Mother receives from the entire Amber Glen Staff!

Amber Glen was very nice. In fact, if I hadn't put my mother where she is now, they would have been next on the list. However, they have 70 people there, and I just didn't like the shared unit, the price, and that they didn’t have showers in the rooms. They had a community shower that I know my mother wouldn't like. The staff was fine, and they had a lot of activities going on.

This facility should be closed down! It smells like urine throughout it.The staff is shortstaffed and although some are very good and do their best,most do not seem to know how to care for the elderly or they do not care.I worked as a sitter for a family who had to place their mother there and it was awful to not only have to see all the sad lonely people who just sit around in chairs and have no quality of life left at all,but to have to watch my client have to be placed in such a place.Since my services were no longer needed with this family due to the fact of them placing her in this place and her life in Amber Glen's care,I was released,but I have often wondered what was to be become of my dear sweet client.

This is NOT the place to put someone you love. They are understaffed, and obviously uneducated about caring for someone with dementia/Alzheimer's. If you want to see this place in action, walk in unannounced. My parent is constantly in wet pants, and without underwear most of the time. Clothes are often slept in and worn the next day. Hair uncombed, and its difficult to find clean smelling clothes. I have actually taken all clothes and washed them and returned them, so I knew what was clean. Activities are a joke! Bingo, and movies over and over, because they can't keep an activities director, or they move them into marketing, because their census is so low. Residents sit bored or in chaos, especially when the administrator took the music away from the common area. I have watched many people be drugged up and expected to SIT all day in a full wheel chair, reclining (so they can't get out) or go to bed, which they (the staff) don't prefer, for fear of the resident falling. They have DIED in those chairs! Their menu has gone from bad to worse, getting rid of fresh fruit and veggies and having canned. Dinner three nights in a row was hot dogs, brats, and hot dogs, again. I think the staff is overwhelmed and the residents pay for it. Pain control is not a priority...or even knowing where a resident's walker has been placed, while they are walking around without it. The nursing staff does not seem to advocate for the residents, and I believe it's because they are barely keeping their own head above water. I actually stood and watched staff give my parent medicine (some crushed, I don't know why) and some in pill form. My parent took a bite of the crushed medicine and spit it back out into the cup of water, at which time the nurse then said to drink the water that had been spit in. My parent took a drink, choked, and coughed the medicine everywhere. The nurse walked out angry. I was angry, and left to clean up my parent, that I had come to pick up to take out for the day. I have heard that this place was wonderful in the beginning. It is heartbreaking how it is now. I would love to have peace, and not worry that my parent might be cold, in wet pants, sick, in pain, alone in a room with 4 walls starring out the window, because it's the same activity, and an hour out of a whole day for an activity is not a lot of time. I would love to know that there was an administrator that noticed the residents that needed attention, instead of eating cake and dancing to music in the dining room, while my parent sat so sick on a couch outside the dining room door with me, too sick to walk, while the nurse was on break for an hour. I think the promises they make to your face is sad. They are out right lies. What you WANT to hear. They do nothing to honor aging, or their residents. If I had the power to move my parent, I would do it in a heartbeat. What I can do is inform you about what goes on inside the walls of Amber Glen....and this is just the beginning.

Very fine service! Staff were always alert and caring, encouraging to clients, and helpful to visitors. The staff also is exceptional in explaining things and taking a sincere interest in clients and concern to families. Activities are crafts, music, and dancing, etc. All are well planned and much enjoyed.