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Brookdale Urbana

1706 E. Amber Lane, Urbana, IL 61802

(800) 558-0653

Verified Partner

3.5

(20 reviews)

Offers Assisted Living and Memory Care

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Reviews of Brookdale Urbana in Urbana, Illinois

3.5

(20 reviews)

  • Facility

    3.5

  • Staff

    4.7

  • Food

    5.0

Mary

3

July 13, 2023

I visited this facility

Brookdale Urbana was depressing. The residents had just such a poor quality of life. They're like sitting in their wheelchairs, waiting for the dining room. It's just depressing. The staff who accommodated us were very nice, very accommodating, and happy to show me around and tell me all about the facility. They showed us the dining room and they showed us the room where my parents would stay. They also showed us the courtyard and the beauty salon. The room was like a room, a closet, and a bathroom. The place was very nice and very beautiful. They had a place where they could go outside. I didn't see anyone out there, but it was a very hot day. It was a very nice place.

Provider Response

We appreciate you taking the time to visit and are sorry to hear you feel this way. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

Mary

3

October 15, 2021

I visited this facility

I visited Brookdale Urbana. The staff was great. The rooms were small, smaller than I had anticipated. I really like the staff. I just didn't feel it was appropriate for my mother at this point. Overall, we did not feel that it was appropriate for my mother at this time. The assisted living, that might be fine, but the memory care, I didn't think it was what we wanted at this time.

Provider Response

We appreciate you taking the time to visit and will share your feedback with our management team for review.

Diane

3

August 29, 2021

I visited this facility

Brookdale Urbana was average. It's an older facility. We didn't interact with anybody there. It looked like they had the basics. I wasn't real impressed with the outside space because I think that my relative would enjoy going for walks and there wasn't an option there. They have a porch to sit on and they have a really small garden area, but it's not conducive for walking around and getting a nice 15 to 20-minute walk. That wasn't too great. They had a dining room. The staff that we met was very cordial and the woman that we interviewed was very informative. I don't know if my relative felt comfortable with the living conditions there or not.

Provider Response

Thank you for taking the time to visit and provide feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

Cyndi

4

June 30, 2021

I visited this facility

The staff at Brookdale Urbana was very friendly. The outside was really nice and newer. The main lobby area was really nice. However, when we went into the memory care area, it was more nursing home looking. It was just stark and not very homey. The main common area where they watch TV wasn't very big. I didn't like that the advanced patients were with the less advanced patients that are more social. The staff was very nice and answered all of our questions. The lobby was very nice, and I was impressed. Then when you go in the doors where the patients are, I would say it's a 2. I suggest that the common area in the memory care (where all of the patients come out and visit with each other) have a more warm and homey feeling. It also needs to be a little bigger.

Tanya

4

January 14, 2021

I visited this facility

I visited Brookdale Urbana and had seen many of their stuff. It was a nice place, but at this time my mom is not able to stand, and that was the biggest thing. The community was nice. The people were caring and everything. The place was clean. I myself had gone there looking for a job, so I knew what it looked like before I even went there for a tour. It's a nice place. At that time, when I went there, I didn't really know about their activities because it was in the early part of the day, around breakfast hour, where they were getting them up and getting them ready to go in for breakfast. I didn't see the activity part. Pretty much, I didn't get to see all of the place. I just got to see where their receptionist was and how some of the rooms were in different halls. I had seen some residents walking around, and they were clean and dressed for breakfast. It was nice, but I didn't get to see everything. The place was nice. The staff explained everything. They were in uniform and they were doing their jobs.

Lester

4

January 25, 2019

I visited this facility

Brookdale Urbana's accommodations and size of the rooms were adequate. The layouts were looking south with sunshine in the windows or, in the memory section, north with a view of the parking lot. The building's construction and cleanliness were good. The person who showed us around was efficient but I got the feeling that the person was not quite as personally responsive to the patients but more business-like than a person would like to have for their family members. They had a small luncheon area and a receptive type area. The feeling wasn't quite there and the atmosphere was a little bit lacking.

SueK

5

December 6, 2017

I visited this facility

Sandy was SO helpful. So was the nursing and PT staff who assessed my dad. They were all caring and friendly. Even after we realized my dad couldn’t do assisted at this point, Sandy remained open and willing to help us through our next steps.

Praise154085

3

April 26, 2017

I am/was a resident of this facility

I have been in assisted living at Brookdale Urbana for two years now. They have adequate bathroom facilities. I had a stroke and am in a wheelchair and most of the other places did not have adequate bathroom facilities. Most of the staff people are pretty friendly and some of them are quite good while some leave much to be desired. The food is average; sometimes they have really great meals, but that is not the routine. They are trying to improve, and I think it is improving.

Waa Waa Waa

2

September 27, 2016

I am a friend or relative of a current/past resident

This facility has dropped in preformance in my opinion to a very negative level. The first years my mother was at Brookdale (then Canterberry Ridge) 2014-2015 was extremely good and positive. Now Sept 2016 the kitchen is in chaos, if you need to talk to administration at that facility, Forget it. They do not call you back. Rumor has it that corp. is completely changing the way thaings are run. Staff is quitting, There is no administrator at Urbana now. She was fired!!! The new aids and nurses do not have enough time to care for the residents as they should. Staff has been cut back so badly no one has time to do a decent job. It took staff 3 weeks before they could actually do their job and help my Mother with a shower. She went three weeks without a shower or any extra help after she broke her ankle at this facility. Another thing. No one was at the front desk when my Mother fell at their front door. She walked to her room as no one was around except residents and further damaged her broken ankle. Now she has a horrible wound on her good leg/ shin bone and deep cuts on her calf area. No one called me about an accident. She does not remember what happened. (week of 9/20/16) To this day no one has any idea that my Mom has a terrible wound on her leg, or they just don't care.. That is real good personal service.....right...not!!!! In conclusion...I am looking for a much better assited living with better care and not such outragous raises in basic care & apartment rental & staff that knows what they are doing and that actually care. Can not wait to get my Mother out of there!!!!! At least right now, do not take your loved ones there.!!!!!!!!

Provider Response

We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

Kathleen086763

2

June 17, 2016

I visited this facility

My impression of Brookdale Urbana was unfortunately negative, which was why we moved my mother out of there. The level of care had dropped considerably over the last few years, and it got to the point where it just wasn’t a safe or healthy place for my mother anymore. There were a couple of staff members that I would praise very highly, but the majority of them couldn’t care less. It wasn’t a good work situation for them either. They had a backyard, homey lounges, a TV room, and a small salon, though not particularly good amenities. The rooms were on the smaller side.

Provider Response

We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.

Gsmith12

1

March 10, 2016

Other

Called here today between 1pm-3pm and the secretary on duty was very snappy and rude. Will be contacting Brookdale Corporate regarding this. We have been looking to find a place for our grandmother but the ladies attitude we encountered just doesn't go hand and hand with any profession, especially a caretaking facility and someone needs to be aware of this.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

Carol115457450

5

December 10, 2015

I am a friend or relative of a resident

We chose Brookdale Urbana for my mom because it's a small facility, and the people working in their memory care unit have been there for a long time. They keep all of their residents busy all the time. The staff is wonderful and very passionate. My mother has an L-shaped room where she has a little living room and a bedroom area, a refrigerator, sink, and a small table, so it's more like home to her.

Anonymous113782350

4

September 29, 2015

I visited this facility

Brookdale Urbana (Formerly Emeritus at Canterbury Ridge) was a little noisier and busier the day we were there, but otherwise, it seemed to meet most of the things that we were looking.

Caring100308550

4

January 6, 2015

I visited this facility

It is a large facility. They showed us around, and it looked like a nice facility. This is so much closer to our house. The dining room at Emeritus is very nice. They have adequate sized rooms. I was pretty satisfied with what I saw.

Carey2

5

September 27, 2014

I am a friend or relative of a resident

My mother is now living in Emeritus at Canterbury Ridge. We chose this facility among others because it is closer to my sister. The staff working there is absolutely wonderful. They really get to know all of the residents. They truly care about them. They have an exercise group, movie nights, and trivia nights. They just have a variety of things that my mom can participate in if she wants to. Their food is pretty good. It is better than some places that we have tried, but of course it is not home cooking. The rooms they have there are very nice. In fact, my mother loves her room. She is happy being there. I don't worry about my mother for a minute. The best thing I can say aboout the place is my mom calls it a home now.

Caring92264150

4

August 13, 2014

I am a friend or relative of a resident

I chose Emeritus at Canterbury Ridge for my mother because of the location and its amenities. It was the place that my mom -- out of all the places we've visited -- seemed to be most comfortable. The staff has been fantastic. They know all the residents and all the family members by name; they greet you every time they see you in the hallway. The facility itself is modern and clean. The rooms are well laid out. They do things like refinish the room when a new resident moves in. They have a lot of activities although my mom doesn't participate in them. I know that she does their exercise program in the morning. Food is excellent. They have a new chef that started earlier this summer and she is really good. It just seems that my mom is happy with the community, the staff, as well as the other residents that are there.

Caring81261050

3

March 29, 2014

I visited this facility

Emeritus was pretty basic; there weren’t a lot of bells and whistles to it, but he staff was friendly and cared about the needs of the residents. Their rooms seem very sterile, hard, and cold. They could add a warmer touch to them. They followed up with me this weekend, and they were talking about expanding the memory care facilities, so that was encouraging. They have exercises through the rehab group. They have things in the garden area in the warmer weather. They have shuttle service and bus tours.

Patty25

3

December 17, 2013

I visited this facility

Emeritus seemed nice. Its environment was homey. They did have activities for their residents. Their residents seemed happy and they were doing activities during my visit. Location-wise, it is farther away from the mall, but it is close to the hospital. Also there is a Wal-Mart near it and they provide transportation for their residents. However, the biggest reasons why we chose another facility were the cost and the location. It was on the other side of town.

caring0530413

4

June 7, 2013

I visited this facility

Emeritus at Canterbury Ridge is very nice and clean. The director is very helpful and informative. I was very pleased with my visit there.

T.Raymond

4

July 30, 2011

I am a friend or relative of a resident

My grandmother has been Living in Canterbury Ridge for close to 5 years now, and the entire experience has been wonderful. The facility is bright and cheerful and the staff is fantastic, willing to go above and beyond to make sure their residents are happy and well taken care of. In my many visits to the place I have never felt anything but welcome by the entire community. The building is always clean, the activities are well structured and everyone seems genuinely happy to be there. There are many area's set up, apart from the rooms, for social gatherings, game play, etc. The dining room is very inviting and they even have someone who plays the piano during lunch as entertainment. The only complaint my grandmother has about the place is the food, not that it is bad, but they never seem to have enough of the more "popular" items. She finds that if she doesn't get down there within the first 30 minutes of service everything has been picked over. All in all this is a great place, your loved one will still have their independence with a little extra security for those of us who can't be with them 24 hours a day.

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Costs for Brookdale Urbana in Urbana, Illinois

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,240

Starting Price

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$4,355

Starting Price

Services and Amenities of Brookdale Urbana in Urbana, Illinois

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Party Space
  • Garden And Patio

About Brookdale Urbana in Urbana, Illinois

Brookdale Urbana is a senior assisted living and memory care facility located in Urbana, Illinois. Residents and loved ones praise the caring and friendly 24-hour nursing staff and appreciate the smaller facility with increased attention. Residents report they enjoy the healthy, home-style meals, the size and layouts of the modern rooms and the large wheelchair-accessible bathroom facilities. The facility offers a large backyard and garden, homey lounges, TV room and on-site beauty salon. Activities include clubs, exercise groups, movie nights, trivia nights and cultural enrichment programs.

Map of Brookdale Urbana

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The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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