Brookdale Urbana

Sandy was SO helpful. So was the nursing and PT staff who assessed my dad. They were all caring and friendly. Even after we realized my dad couldn’t do assisted at this point, Sandy remained open and willing to help us through our next steps.

I have been in assisted living at Brookdale Urbana for two years now. They have adequate bathroom facilities. I had a stroke and am in a wheelchair and most of the other places did not have adequate bathroom facilities. Most of the staff people are pretty friendly and some of them are quite good while some leave much to be desired. The food is average; sometimes they have really great meals, but that is not the routine. They are trying to improve, and I think it is improving.

This facility has dropped in preformance in my opinion to a very negative level. The first years my mother was at Brookdale (then Canterberry Ridge) 2014-2015 was extremely good and positive. Now Sept 2016 the kitchen is in chaos, if you need to talk to administration at that facility, Forget it. They do not call you back. Rumor has it that corp. is completely changing the way thaings are run. Staff is quitting, There is no administrator at Urbana now. She was fired!!! The new aids and nurses do not have enough time to care for the residents as they should. Staff has been cut back so badly no one has time to do a decent job. It took staff 3 weeks before they could actually do their job and help my Mother with a shower. She went three weeks without a shower or any extra help after she broke her ankle at this facility. Another thing. No one was at the front desk when my Mother fell at their front door. She walked to her room as no one was around except residents and further damaged her broken ankle. Now she has a horrible wound on her good leg/ shin bone and deep cuts on her calf area. No one called me about an accident. She does not remember what happened. (week of 9/20/16) To this day no one has any idea that my Mom has a terrible wound on her leg, or they just don't care.. That is real good personal service.....right...not!!!! In conclusion...I am looking for a much better assited living with better care and not such outragous raises in basic care & apartment rental & staff that knows what they are doing and that actually care. Can not wait to get my Mother out of there!!!!! At least right now, do not take your loved ones there.!!!!!!!!

My impression of Brookdale Urbana was unfortunately negative, which was why we moved my mother out of there. The level of care had dropped considerably over the last few years, and it got to the point where it just wasn’t a safe or healthy place for my mother anymore. There were a couple of staff members that I would praise very highly, but the majority of them couldn’t care less. It wasn’t a good work situation for them either. They had a backyard, homey lounges, a TV room, and a small salon, though not particularly good amenities. The rooms were on the smaller side.

Called here today between 1pm-3pm and the secretary on duty was very snappy and rude. Will be contacting Brookdale Corporate regarding this. We have been looking to find a place for our grandmother but the ladies attitude we encountered just doesn't go hand and hand with any profession, especially a caretaking facility and someone needs to be aware of this.

We chose Brookdale Urbana for my mom because it's a small facility, and the people working in their memory care unit have been there for a long time. They keep all of their residents busy all the time. The staff is wonderful and very passionate. My mother has an L-shaped room where she has a little living room and a bedroom area, a refrigerator, sink, and a small table, so it's more like home to her.

Brookdale Urbana (Formerly Emeritus at Canterbury Ridge) was a little noisier and busier the day we were there, but otherwise, it seemed to meet most of the things that we were looking.