Brookdale Urbana

Offers Assisted Living and Memory Care

18 Reviews

1706 E. Amber Lane

Urbana

61802

Brookdale Urbana

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3.6 18

Tanya 2021-01-14 I visited Brookdale Urbana and had seen many of their stuff. It was a nice place, but at this time my mom is not able to stand, and that was the biggest thing. The community was nice. The people were caring and everything. The place was clean. I myself had gone there looking for a job, so I knew what it looked like before I even went there for a tour. It's a nice place. At that time, when I went there, I didn't really know about their activities because it was in the early part of the day, around breakfast hour, where they were getting them up and getting them ready to go in for breakfast. I didn't see the activity part. Pretty much, I didn't get to see all of the place. I just got to see where their receptionist was and how some of the rooms were in different halls. I had seen some residents walking around, and they were clean and dressed for breakfast. It was nice, but I didn't get to see everything. The place was nice. The staff explained everything. They were in uniform and they were doing their jobs. I visited this facility

5 4 1

SueK 2017-12-05 Sandy was SO helpful. So was the nursing and PT staff who assessed my dad. They were all caring and friendly. Even after we realized my dad couldn’t do assisted at this point, Sandy remained open and willing to help us through our next steps. I visited this facility

5 5 1

Praise154085 2017-04-26 I have been in assisted living at Brookdale Urbana for two years now. They have adequate bathroom facilities. I had a stroke and am in a wheelchair and most of the other places did not have adequate bathroom facilities. Most of the staff people are pretty friendly and some of them are quite good while some leave much to be desired. The food is average; sometimes they have really great meals, but that is not the routine. They are trying to improve, and I think it is improving. I am/was a resident of this facility

5 3 1

Waa Waa Waa 2016-09-27 This facility has dropped in preformance in my opinion to a very negative level. The first years my mother was at Brookdale (then Canterberry Ridge) 2014-2015 was extremely good and positive. Now Sept 2016 the kitchen is in chaos, if you need to talk to administration at that facility, Forget it. They do not call you back. Rumor has it that corp. is completely changing the way thaings are run. Staff is quitting, There is no administrator at Urbana now. She was fired!!! The new aids and nurses do not have enough time to care for the residents as they should. Staff has been cut back so badly no one has time to do a decent job. It took staff 3 weeks before they could actually do their job and help my Mother with a shower. She went three weeks without a shower or any extra help after she broke her ankle at this facility. Another thing. No one was at the front desk when my Mother fell at their front door. She walked to her room as no one was around except residents and further damaged her broken ankle. Now she has a horrible wound on her good leg/ shin bone and deep cuts on her calf area. No one called me about an accident. She does not remember what happened. (week of 9/20/16) To this day no one has any idea that my Mom has a terrible wound on her leg, or they just don't care.. That is real good personal service.....right...not!!!! In conclusion...I am looking for a much better assited living with better care and not such outragous raises in basic care & apartment rental & staff that knows what they are doing and that actually care. Can not wait to get my Mother out of there!!!!! At least right now, do not take your loved ones there.!!!!!!!! I am a friend or relative of a current/past resident

5 2 1

Kathleen086763 2016-06-17 My impression of Brookdale Urbana was unfortunately negative, which was why we moved my mother out of there. The level of care had dropped considerably over the last few years, and it got to the point where it just wasn’t a safe or healthy place for my mother anymore. There were a couple of staff members that I would praise very highly, but the majority of them couldn’t care less. It wasn’t a good work situation for them either. They had a backyard, homey lounges, a TV room, and a small salon, though not particularly good amenities. The rooms were on the smaller side. I am a friend or relative of a resident

5 2 1

Gsmith12 2016-03-10 Called here today between 1pm-3pm and the secretary on duty was very snappy and rude. Will be contacting Brookdale Corporate regarding this. We have been looking to find a place for our grandmother but the ladies attitude we encountered just doesn't go hand and hand with any profession, especially a caretaking facility and someone needs to be aware of this. Other

5 1 1

Carol115457450 2015-12-10 We chose Brookdale Urbana for my mom because it's a small facility, and the people working in their memory care unit have been there for a long time. They keep all of their residents busy all the time. The staff is wonderful and very passionate. My mother has an L-shaped room where she has a little living room and a bedroom area, a refrigerator, sink, and a small table, so it's more like home to her. I am a friend or relative of a resident

5 5 1

Anonymous113782350 2015-09-29 Brookdale Urbana (Formerly Emeritus at Canterbury Ridge) was a little noisier and busier the day we were there, but otherwise, it seemed to meet most of the things that we were looking. I visited this facility

5 4 1

Caring100308550 2015-01-05 It is a large facility. They showed us around, and it looked like a nice facility. This is so much closer to our house. The dining room at Emeritus is very nice. They have adequate sized rooms. I was pretty satisfied with what I saw. I visited this facility

5 4 1

Carey2 2014-09-27 My mother is now living in Emeritus at Canterbury Ridge. We chose this facility among others because it is closer to my sister. The staff working there is absolutely wonderful. They really get to know all of the residents. They truly care about them. They have an exercise group, movie nights, and trivia nights. They just have a variety of things that my mom can participate in if she wants to. Their food is pretty good. It is better than some places that we have tried, but of course it is not home cooking. The rooms they have there are very nice. In fact, my mother loves her room. She is happy being there. I don't worry about my mother for a minute. The best thing I can say aboout the place is my mom calls it a home now. I am a friend or relative of a resident

5 5 1

Caring92264150 2014-08-13 I chose Emeritus at Canterbury Ridge for my mother because of the location and its amenities. It was the place that my mom -- out of all the places we've visited -- seemed to be most comfortable. The staff has been fantastic. They know all the residents and all the family members by name; they greet you every time they see you in the hallway. The facility itself is modern and clean. The rooms are well laid out. They do things like refinish the room when a new resident moves in. They have a lot of activities although my mom doesn't participate in them. I know that she does their exercise program in the morning. Food is excellent. They have a new chef that started earlier this summer and she is really good. It just seems that my mom is happy with the community, the staff, as well as the other residents that are there. I am a friend or relative of a resident

5 4 1

Caring81261050 2014-03-29 Emeritus was pretty basic; there weren’t a lot of bells and whistles to it, but he staff was friendly and cared about the needs of the residents. Their rooms seem very sterile, hard, and cold. They could add a warmer touch to them. They followed up with me this weekend, and they were talking about expanding the memory care facilities, so that was encouraging. They have exercises through the rehab group. They have things in the garden area in the warmer weather. They have shuttle service and bus tours. I visited this facility

5 3 1

Patty25 2013-12-16 Emeritus seemed nice. Its environment was homey. They did have activities for their residents. Their residents seemed happy and they were doing activities during my visit. Location-wise, it is farther away from the mall, but it is close to the hospital. Also there is a Wal-Mart near it and they provide transportation for their residents. However, the biggest reasons why we chose another facility were the cost and the location. It was on the other side of town. I visited this facility

5 3 1

caring0530413 2013-06-07 Emeritus at Canterbury Ridge is very nice and clean. The director is very helpful and informative. I was very pleased with my visit there. I visited this facility

5 4 1

mslindvahl 2012-05-09 Great staff and good food! I am a current client of this provider

5 4 1

T.Raymond 2011-07-30 My grandmother has been Living in Canterbury Ridge for close to 5 years now, and the entire experience has been wonderful. The facility is bright and cheerful and the staff is fantastic, willing to go above and beyond to make sure their residents are happy and well taken care of. In my many visits to the place I have never felt anything but welcome by the entire community. The building is always clean, the activities are well structured and everyone seems genuinely happy to be there. There are many area's set up, apart from the rooms, for social gatherings, game play, etc. The dining room is very inviting and they even have someone who plays the piano during lunch as entertainment. The only complaint my grandmother has about the place is the food, not that it is bad, but they never seem to have enough of the more "popular" items. She finds that if she doesn't get down there within the first 30 minutes of service everything has been picked over. All in all this is a great place, your loved one will still have their independence with a little extra security for those of us who can't be with them 24 hours a day. I am a friend or relative of a resident

5 4 1

Cyndi 2021-06-30 The staff at Brookdale Urbana was very friendly. The outside was really nice and newer. The main lobby area was really nice. However, when we went into the memory care area, it was more nursing home looking. It was just stark and not very homey. The main common area where they watch TV wasn't very big. I didn't like that the advanced patients were with the less advanced patients that are more social. The staff was very nice and answered all of our questions. The lobby was very nice, and I was impressed. Then when you go in the doors where the patients are, I would say it's a 2. I suggest that the common area in the memory care (where all of the patients come out and visit with each other) have a more warm and homey feeling. It also needs to be a little bigger. I visited this facility

5 4 1

Lester 2019-01-24 Brookdale Urbana's accommodations and size of the rooms were adequate. The layouts were looking south with sunshine in the windows or, in the memory section, north with a view of the parking lot. The building's construction and cleanliness were good. The person who showed us around was efficient but I got the feeling that the person was not quite as personally responsive to the patients but more business-like than a person would like to have for their family members. They had a small luncheon area and a receptive type area. The feeling wasn't quite there and the atmosphere was a little bit lacking. I visited this facility

5 4 1

1706 E. Amber Lane, Urbana, IL 61802

Call (800) 385-2527

Brookdale Urbana (800) 385-2527

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Reviews of Brookdale Urbana

18 Reviews Write a review

Food

(Not Rated)

Staff

(3 Reviews)

Facility

(3 Reviews)

Activities

(Not Rated)

Value

(Not Rated)

Assisted Living Reviews for Brookdale Urbana

January 14, 2021

By Tanya

I visited this facility

I visited Brookdale Urbana and had seen many of their stuff. It was a nice place, but at this time my mom is not able to stand, and that was the biggest thing. The community was nice. The people were caring and everything. The place was clean. I myself had gone there looking for a job, so I knew what it looked like before I even went there for a tour. It's a nice place. At that time, when I went there, I didn't really know about their activities because it was in the early part of the day, around breakfast hour, where they were getting them up and getting them ready to go in for breakfast. I didn't see the activity part. Pretty much, I didn't get to see all of the place. I just got to see where their receptionist was and how some of the rooms were in different halls. I had seen some residents walking around, and they were clean and dressed for breakfast. It was nice, but I didn't get to see everything. The place was nice. The staff explained everything. They were in uniform and they were doing their jobs.

December 05, 2017

By SueK

I visited this facility

Sandy was SO helpful. So was the nursing and PT staff who assessed my dad. They were all caring and friendly. Even after we realized my dad couldn’t do assisted at this point, Sandy remained open and willing to help us through our next steps.

April 26, 2017

By Praise154085

I am/was a resident of this facility

I have been in assisted living at Brookdale Urbana for two years now. They have adequate bathroom facilities. I had a stroke and am in a wheelchair and most of the other places did not have adequate bathroom facilities. Most of the staff people are pretty friendly and some of them are quite good while some leave much to be desired. The food is average; sometimes they have really great meals, but that is not the routine. They are trying to improve, and I think it is improving.

September 27, 2016

By Waa Waa Waa

I am a friend or relative of a current/past resident

This facility has dropped in preformance in my opinion to a very negative level. The first years my mother was at Brookdale (then Canterberry Ridge) 2014-2015 was extremely good and positive. Now Sept 2016 the kitchen is in chaos, if you need to talk to administration at that facility, Forget it. They do not call you back. Rumor has it that corp. is completely changing the way thaings are run. Staff is quitting, There is no administrator at Urbana now. She was fired!!! The new aids and nurses do not have enough time to care for the residents as they should. Staff has been cut back so badly no one has time to do a decent job. It took staff 3 weeks before they could actually do their job and help my Mother with a shower. She went three weeks without a shower or any extra help after she broke her ankle at this facility. Another thing. No one was at the front desk when my Mother fell at their front door. She walked to her room as no one was around except residents and further damaged her broken ankle. Now she has a horrible wound on her good leg/ shin bone and deep cuts on her calf area. No one called me about an accident. She does not remember what happened. (week of 9/20/16) To this day no one has any idea that my Mom has a terrible wound on her leg, or they just don't care.. That is real good personal service.....right...not!!!! In conclusion...I am looking for a much better assited living with better care and not such outragous raises in basic care & apartment rental & staff that knows what they are doing and that actually care. Can not wait to get my Mother out of there!!!!! At least right now, do not take your loved ones there.!!!!!!!!

June 17, 2016

By Kathleen086763

I am a friend or relative of a resident

My impression of Brookdale Urbana was unfortunately negative, which was why we moved my mother out of there. The level of care had dropped considerably over the last few years, and it got to the point where it just wasn’t a safe or healthy place for my mother anymore. There were a couple of staff members that I would praise very highly, but the majority of them couldn’t care less. It wasn’t a good work situation for them either. They had a backyard, homey lounges, a TV room, and a small salon, though not particularly good amenities. The rooms were on the smaller side.

March 10, 2016

By Gsmith12

Other

Called here today between 1pm-3pm and the secretary on duty was very snappy and rude. Will be contacting Brookdale Corporate regarding this. We have been looking to find a place for our grandmother but the ladies attitude we encountered just doesn't go hand and hand with any profession, especially a caretaking facility and someone needs to be aware of this.

December 10, 2015

By Carol115457450

I am a friend or relative of a resident

We chose Brookdale Urbana for my mom because it's a small facility, and the people working in their memory care unit have been there for a long time. They keep all of their residents busy all the time. The staff is wonderful and very passionate. My mother has an L-shaped room where she has a little living room and a bedroom area, a refrigerator, sink, and a small table, so it's more like home to her.

September 29, 2015

By Anonymous113782350

I visited this facility

Brookdale Urbana (Formerly Emeritus at Canterbury Ridge) was a little noisier and busier the day we were there, but otherwise, it seemed to meet most of the things that we were looking.

January 05, 2015

By Caring100308550

I visited this facility

It is a large facility. They showed us around, and it looked like a nice facility. This is so much closer to our house. The dining room at Emeritus is very nice. They have adequate sized rooms. I was pretty satisfied with what I saw.

September 27, 2014

By Carey2

I am a friend or relative of a resident

My mother is now living in Emeritus at Canterbury Ridge. We chose this facility among others because it is closer to my sister. The staff working there is absolutely wonderful. They really get to know all of the residents. They truly care about them. They have an exercise group, movie nights, and trivia nights. They just have a variety of things that my mom can participate in if she wants to. Their food is pretty good. It is better than some places that we have tried, but of course it is not home cooking. The rooms they have there are very nice. In fact, my mother loves her room. She is happy being there. I don't worry about my mother for a minute. The best thing I can say aboout the place is my mom calls it a home now.

August 13, 2014

By Caring92264150

I am a friend or relative of a resident

I chose Emeritus at Canterbury Ridge for my mother because of the location and its amenities. It was the place that my mom -- out of all the places we've visited -- seemed to be most comfortable. The staff has been fantastic. They know all the residents and all the family members by name; they greet you every time they see you in the hallway. The facility itself is modern and clean. The rooms are well laid out. They do things like refinish the room when a new resident moves in. They have a lot of activities although my mom doesn't participate in them. I know that she does their exercise program in the morning. Food is excellent. They have a new chef that started earlier this summer and she is really good. It just seems that my mom is happy with the community, the staff, as well as the other residents that are there.

March 29, 2014

By Caring81261050

I visited this facility

Emeritus was pretty basic; there weren’t a lot of bells and whistles to it, but he staff was friendly and cared about the needs of the residents. Their rooms seem very sterile, hard, and cold. They could add a warmer touch to them. They followed up with me this weekend, and they were talking about expanding the memory care facilities, so that was encouraging. They have exercises through the rehab group. They have things in the garden area in the warmer weather. They have shuttle service and bus tours.

December 16, 2013

By Patty25

I visited this facility

Emeritus seemed nice. Its environment was homey. They did have activities for their residents. Their residents seemed happy and they were doing activities during my visit. Location-wise, it is farther away from the mall, but it is close to the hospital. Also there is a Wal-Mart near it and they provide transportation for their residents. However, the biggest reasons why we chose another facility were the cost and the location. It was on the other side of town.

June 07, 2013

By caring0530413

I visited this facility

Emeritus at Canterbury Ridge is very nice and clean. The director is very helpful and informative. I was very pleased with my visit there.

May 09, 2012

By mslindvahl

I am a current client of this provider

Great staff and good food!

July 30, 2011

By T.Raymond

I am a friend or relative of a resident

My grandmother has been Living in Canterbury Ridge for close to 5 years now, and the entire experience has been wonderful. The facility is bright and cheerful and the staff is fantastic, willing to go above and beyond to make sure their residents are happy and well taken care of. In my many visits to the place I have never felt anything but welcome by the entire community. The building is always clean, the activities are well structured and everyone seems genuinely happy to be there. There are many area's set up, apart from the rooms, for social gatherings, game play, etc. The dining room is very inviting and they even have someone who plays the piano during lunch as entertainment. The only complaint my grandmother has about the place is the food, not that it is bad, but they never seem to have enough of the more "popular" items. She finds that if she doesn't get down there within the first 30 minutes of service everything has been picked over. All in all this is a great place, your loved one will still have their independence with a little extra security for those of us who can't be with them 24 hours a day.

See all Assisted Living reviews (16)

Memory Care Reviews for Brookdale Urbana

June 30, 2021

By Cyndi

I visited this facility

The staff at Brookdale Urbana was very friendly. The outside was really nice and newer. The main lobby area was really nice. However, when we went into the memory care area, it was more nursing home looking. It was just stark and not very homey. The main common area where they watch TV wasn't very big. I didn't like that the advanced patients were with the less advanced patients that are more social. The staff was very nice and answered all of our questions. The lobby was very nice, and I was impressed. Then when you go in the doors where the patients are, I would say it's a 2. I suggest that the common area in the memory care (where all of the patients come out and visit with each other) have a more warm and homey feeling. It also needs to be a little bigger.

January 24, 2019

By Lester

I visited this facility

Brookdale Urbana's accommodations and size of the rooms were adequate. The layouts were looking south with sunshine in the windows or, in the memory section, north with a view of the parking lot. The building's construction and cleanliness were good. The person who showed us around was efficient but I got the feeling that the person was not quite as personally responsive to the patients but more business-like than a person would like to have for their family members. They had a small luncheon area and a receptive type area. The feeling wasn't quite there and the atmosphere was a little bit lacking.

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Services and Amenities of Brookdale Urbana

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Party Space
Garden And Patio
Resident Parking

Cleaning services

Housekeeping

Health services

Medication Management
Nurse On Staff: Yes

Activities

Fitness Room

Guest services

Guest Parking

Languages

English

General

Minimum Age: 65
Pets: Yes

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About Brookdale Urbana

We offer a home like setting and cheerful smiles from our professional staff who greet you every day. Our caring staff offers the assistance you need while respecting your independence.

Our peaceful setting, restaurant style dining experience, activities and beautiful setting combine to create a wonderful living environment everyday. Our genuine caring staff, home style meals, daily activities add to our residents' experience.

Through special events, activities, clubs and ongoing cultural enrichment programs, we offer unlimited opportunities for you to get to know other residents and us. Call to set up an appointment for a tour because we delight in showing you our home.

Amenities and Services

Daily assistance with bathing and dressing
Medication management
Dining assistance and special diets
Assistance with reminders and redirection
Escorts and assistance with walking
Emergency response call system
Housekeeping
Laundry and linen service

Brookdale Urbana

Reviews of Brookdale Urbana

Assisted Living Reviews for Brookdale Urbana

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Other

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I visited this facility

I visited this facility

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I am a friend or relative of a resident

I visited this facility

I visited this facility

I visited this facility

I am a current client of this provider

I am a friend or relative of a resident

Memory Care Reviews for Brookdale Urbana

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I visited this facility

Photos of Brookdale Urbana

Services and Amenities of Brookdale Urbana

Room and housing options

Dining options

Features

Cleaning services

Health services

Activities

Guest services

Languages

General

About Brookdale Urbana

Amenities and Services

Map of Brookdale Urbana

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