Brookdale Urbana

I visited Brookdale Urbana. The staff was great. The rooms were small, smaller than I had anticipated. I really like the staff. I just didn't feel it was appropriate for my mother at this point. Overall, we did not feel that it was appropriate for my mother at this time. The assisted living, that might be fine, but the memory care, I didn't think it was what we wanted at this time.

Brookdale Urbana was average. It's an older facility. We didn't interact with anybody there. It looked like they had the basics. I wasn't real impressed with the outside space because I think that my relative would enjoy going for walks and there wasn't an option there. They have a porch to sit on and they have a really small garden area, but it's not conducive for walking around and getting a nice 15 to 20-minute walk. That wasn't too great. They had a dining room. The staff that we met was very cordial and the woman that we interviewed was very informative. I don't know if my relative felt comfortable with the living conditions there or not.

I visited Brookdale Urbana and had seen many of their stuff. It was a nice place, but at this time my mom is not able to stand, and that was the biggest thing. The community was nice. The people were caring and everything. The place was clean. I myself had gone there looking for a job, so I knew what it looked like before I even went there for a tour. It's a nice place. At that time, when I went there, I didn't really know about their activities because it was in the early part of the day, around breakfast hour, where they were getting them up and getting them ready to go in for breakfast. I didn't see the activity part. Pretty much, I didn't get to see all of the place. I just got to see where their receptionist was and how some of the rooms were in different halls. I had seen some residents walking around, and they were clean and dressed for breakfast. It was nice, but I didn't get to see everything. The place was nice. The staff explained everything. They were in uniform and they were doing their jobs.

Sandy was SO helpful. So was the nursing and PT staff who assessed my dad. They were all caring and friendly. Even after we realized my dad couldn’t do assisted at this point, Sandy remained open and willing to help us through our next steps.

I have been in assisted living at Brookdale Urbana for two years now. They have adequate bathroom facilities. I had a stroke and am in a wheelchair and most of the other places did not have adequate bathroom facilities. Most of the staff people are pretty friendly and some of them are quite good while some leave much to be desired. The food is average; sometimes they have really great meals, but that is not the routine. They are trying to improve, and I think it is improving.

This facility has dropped in preformance in my opinion to a very negative level. The first years my mother was at Brookdale (then Canterberry Ridge) 2014-2015 was extremely good and positive. Now Sept 2016 the kitchen is in chaos, if you need to talk to administration at that facility, Forget it. They do not call you back. Rumor has it that corp. is completely changing the way thaings are run. Staff is quitting, There is no administrator at Urbana now. She was fired!!! The new aids and nurses do not have enough time to care for the residents as they should. Staff has been cut back so badly no one has time to do a decent job. It took staff 3 weeks before they could actually do their job and help my Mother with a shower. She went three weeks without a shower or any extra help after she broke her ankle at this facility. Another thing. No one was at the front desk when my Mother fell at their front door. She walked to her room as no one was around except residents and further damaged her broken ankle. Now she has a horrible wound on her good leg/ shin bone and deep cuts on her calf area. No one called me about an accident. She does not remember what happened. (week of 9/20/16) To this day no one has any idea that my Mom has a terrible wound on her leg, or they just don't care.. That is real good personal service.....right...not!!!! In conclusion...I am looking for a much better assited living with better care and not such outragous raises in basic care & apartment rental & staff that knows what they are doing and that actually care. Can not wait to get my Mother out of there!!!!! At least right now, do not take your loved ones there.!!!!!!!!