Brookdale Urbana

Lester

Brookdale Urbana's accommodations and size of the rooms were adequate. The layouts were looking south with sunshine in the windows or, in the memory section, north with a view of the parking lot. The building's construction and cleanliness were good. The person who showed us around was efficient but I got the feeling that the person was not quite as personally responsive to the patients but more business-like than a person would like to have for their family members. They had a small luncheon area and a receptive type area. The feeling wasn't quite there and the atmosphere was a little bit lacking.

SueK

Sandy was SO helpful. So was the nursing and PT staff who assessed my dad. They were all caring and friendly. Even after we realized my dad couldn’t do assisted at this point, Sandy remained open and willing to help us through our next steps.

Praise154085

I have been in assisted living at Brookdale Urbana for two years now. They have adequate bathroom facilities. I had a stroke and am in a wheelchair and most of the other places did not have adequate bathroom facilities. Most of the staff people are pretty friendly and some of them are quite good while some leave much to be desired. The food is average; sometimes they have really great meals, but that is not the routine. They are trying to improve, and I think it is improving.

Waa Waa Waa

This facility has dropped in preformance in my opinion to a very negative level. The first years my mother was at Brookdale (then Canterberry Ridge) 2014-2015 was extremely good and positive. Now Sept 2016 the kitchen is in chaos, if you need to talk to administration at that facility, Forget it. They do not call you back. Rumor has it that corp. is completely changing the way thaings are run. Staff is quitting, There is no administrator at Urbana now. She was fired!!! The new aids and nurses do not have enough time to care for the residents as they should. Staff has been cut back so badly no one has time to do a decent job. It took staff 3 weeks before they could actually do their job and help my Mother with a shower. She went three weeks without a shower or any extra help after she broke her ankle at this facility. Another thing. No one was at the front desk when my Mother fell at their front door. She walked to her room as no one was around except residents and further damaged her broken ankle. Now she has a horrible wound on her good leg/ shin bone and deep cuts on her calf area. No one called me about an accident. She does not remember what happened. (week of 9/20/16) To this day no one has any idea that my Mom has a terrible wound on her leg, or they just don't care.. That is real good personal service.....right...not!!!! In conclusion...I am looking for a much better assited living with better care and not such outragous raises in basic care & apartment rental & staff that knows what they are doing and that actually care. Can not wait to get my Mother out of there!!!!! At least right now, do not take your loved ones there.!!!!!!!!

Provider Response

Kathleen086763

My impression of Brookdale Urbana was unfortunately negative, which was why we moved my mother out of there. The level of care had dropped considerably over the last few years, and it got to the point where it just wasn’t a safe or healthy place for my mother anymore. There were a couple of staff members that I would praise very highly, but the majority of them couldn’t care less. It wasn’t a good work situation for them either. They had a backyard, homey lounges, a TV room, and a small salon, though not particularly good amenities. The rooms were on the smaller side.

Provider Response

Gsmith12

Called here today between 1pm-3pm and the secretary on duty was very snappy and rude. Will be contacting Brookdale Corporate regarding this. We have been looking to find a place for our grandmother but the ladies attitude we encountered just doesn't go hand and hand with any profession, especially a caretaking facility and someone needs to be aware of this.

Provider Response

Carol115457450

We chose Brookdale Urbana for my mom because it's a small facility, and the people working in their memory care unit have been there for a long time. They keep all of their residents busy all the time. The staff is wonderful and very passionate. My mother has an L-shaped room where she has a little living room and a bedroom area, a refrigerator, sink, and a small table, so it's more like home to her.

Anonymous113782350

Brookdale Urbana was a little noisier and busier the day we were there, but otherwise, it seemed to meet most of the things that we were looking.

Caring100308550

It is a large facility. They showed us around, and it looked like a nice facility. This is so much closer to our house. The dining room at Emeritus is very nice. They have adequate sized rooms. I was pretty satisfied with what I saw.

Carey2

My mother is now living in here. We chose this facility among others because it is closer to my sister. The staff working there is absolutely wonderful. They really get to know all of the residents. They truly care about them. They have an exercise group, movie nights, and trivia nights. They just have a variety of things that my mom can participate in if she wants to. Their food is pretty good. It is better than some places that we have tried, but of course it is not home cooking. The rooms they have there are very nice. In fact, my mother loves her room. She is happy being there. I don't worry about my mother for a minute. The best thing I can say aboout the place is my mom calls it a home now.

Caring92264150

I chose Emeritus at Canterbury Ridge for my mother because of the location and its amenities. It was the place that my mom -- out of all the places we've visited -- seemed to be most comfortable. The staff has been fantastic. They know all the residents and all the family members by name; they greet you every time they see you in the hallway. The facility itself is modern and clean. The rooms are well laid out. They do things like refinish the room when a new resident moves in. They have a lot of activities although my mom doesn't participate in them. I know that she does their exercise program in the morning. Food is excellent. They have a new chef that started earlier this summer and she is really good. It just seems that my mom is happy with the community, the staff, as well as the other residents that are there.

Caring81261050

Emeritus was pretty basic; there weren’t a lot of bells and whistles to it, but he staff was friendly and cared about the needs of the residents. Their rooms seem very sterile, hard, and cold. They could add a warmer touch to them. They followed up with me this weekend, and they were talking about expanding the memory care facilities, so that was encouraging. They have exercises through the rehab group. They have things in the garden area in the warmer weather. They have shuttle service and bus tours.

Patty25

It seemed nice. Its environment was homey. They did have activities for their residents. Their residents seemed happy and they were doing activities during my visit. Location-wise, it is farther away from the mall, but it is close to the hospital. Also there is a Wal-Mart near it and they provide transportation for their residents. However, the biggest reasons why we chose another facility were the cost and the location. It was on the other side of town.

caring0530413

It is very nice and clean. The director is very helpful and informative. I was very pleased with my visit there.