Open Arms Solutions Northbrook, IL

Linda S_74

My mother-in-law is not very open to the care right now. We are in a transition and making it work. I like the communication, and we are in the process of finding a new caregiver. I like that it is flexible.

Barry S_9

If I didn't have them, I don't know how I would manage. They let me live my life or otherwise I would have to give up careers. I like that they communicate well.

Anonymous_6513

I only see them three days a week, and it seems to be working out very well. I would recommend them because I have been using the same caregiver for over a year, and I am very satisfied with her.

Steven F_4

The agency has made our experience positive because everyone is willing to help. I would recommend them because their quick response to our needs and how warm and nice they are.

Catherine "_2

They have been very open and helpful. I like the communication piece. We have had a lot of back and forth with my mom going to the hospital.

Susie S_3

The impact is huge because I have care at night. My mother needs help walking and using the bathroom, and because of the overnight care, I can sleep at night. I like that they are reliable. When I have questions, they get back to me right away. I think the care is very good.

Andy A_3

The services make it a lot easier for dad and I. I'd recommend them because I have zero problems with open arms.

Helene R

They were not good on getting ubers who were wheelchair accessible. I like the person that they have sent out.

Anonymous_7185

The provider helps the most by taking care of my mother-in-law. Our caregiver is wonderful.

Theresa K_5

They always make sure we have coverage for our loved one. They're extremely well coordinated and organized.

Janet S_32

I am free to go about my day for a short period of time in which I couldn't do before. I have been very happy with the caregivers they have provided me with.

Morgan S_1

They care about my personal need and are supportive. They do whatever I ask them to. Personal care of the caregiver is wonderful.

Patricia R_16

They gave me peace of mind. If some of the communication could be better at times.

Whitney S_2

They will remind her to go to meals. They keep her company and make sure she's doing okay. They have been responsive and easy to work with.

Mary W_47

They're responsive, and the caregiver is a star. It's helpful having good coordinators, but at the end of the day, it's our caregiver that we love the most. However, they allow their employees to be awesome. I like that they're responsive, empathetic, and positive. It's easy to belittle older people but they don't do that. I like the way that my mom is talked about.

Arky J

They are getting better with doing exercise. They do good work.

Donna S_39

They react in a timely manner to everything. They're very involved with me and everything is done promptly. I have a very nice person so I like it.

Jay C

They are meeting my expectations. We just really need consistency in a caregiver.

William B_37

My daily life was completely changed. It was fine I guess. They helped with cleaning the house. They were helpful and nice.

Ellen K_5

They make sure they have a stand in if someone cannot come. He is holding his own and he is not in a bad spot. I would recommend them because most of the people they have sent are good.

Margaret H_23

They send good people. I like that they try to accommodate my wishes.

Ruth N_3

There was somebody here but I didn't get any care at all, they would just sit here. The requirements I think are outrageous. I think they were here 24 hours and I didn't need care for 24 hours.

John H_72

It's helpful having a caregiver that's thoughtful and kind. My dad likes her and I can depend on her. We have a wonderful caregiver.

Rick M_9

They help her with doing a lot of things she cannot do on her own. They are very attentive.

Anonymous_6017

We couldn't function without the services. We had an outstanding caregiver, and we are still using her for my mother.

Elise K

They are just wonderful caring, kind, and supportive people. We love our caregiver, and we love Veronica, who helped us keep our caregiver.

Anonymous_7295

The services helped me, but they should emphasize that the caregivers have to be more attentive. I would recommend Open Arms Solutions, because some people were better than others. Some were more willing to do stuff than others.

Anonymous_6462

Open Arms Solutions made my experience positive by having positive attitudes. I like Open Arms Solutions because they sent good caregivers.

Anonymous_7190

Physically, I am not able to help my mother with transferring so that she can get up and out of bed and it makes a big difference having their help. I feel like they really made an effort to get to know my mother and our situation, and try to find the best fit in who would be providing care.

Wei S

They do very, very well. Alicia is awesome. Everyone loves her. She is very knowledgeable. Open Arms Solutions has very, very nice people, especially the caregiver and the coordinator. They are extremely nice and extremely responsible.

Jim C_17

They were thorough. I like that they were reliable.

Caroline B_3

The caregivers are so active with her. I like that the caregivers are very engaged with her.

Jack L_6

The fact that they are there with my mom I appreciate. I like the caregivers they have.

Susan P_27

Halima continually goes above and beyond, and she has done that from day one. She steps in and picks up the slack that the other nurses can't carry. All of the individuals who have helped out as well. I like that specifically, the person I deal with, Halima, she has just been a godsend. Her attention to care and detail is amazing. The responsiveness is also amazing. The communication and the level are also amazing.

Carol C_41

The agency has made my life easier by doing what I wanted them to do. I didn't have to sit and babysit when he got showers and things like that. I like that the agency always provides help for us.

Ronald Apt. 3432 F

I liked their availability and that they met my needs. I didn't have to make a bunch of calls before receiving service.

Carol M_46

The caregivers that have not been a good fit need to work on being willing to do things and not just sit. Some caregivers are a good fit and some are not a good fit.

Rita B_15

I've had about 5 different caregivers already. It is difficult to have so many different caregivers in a short amount of time. It is wearing on my health. I think it is too soon for me to recommend anyone. I've only had their services for 2 months.

Anonymous_6931

Most of the caregivers that came did not do a whole lot and some of them looked really messy. Sometimes they were late or did not come for their shifts.

Gerald 'Jerry' Apt. 3433 R

They do an efficient job. Their service is good, and the girls are good. They are always on time.

Gary IL 3453 C

My caregivers have helped me the most by reminding me of my medication and with socialization. I like that they're very flexible and very cordial.

Kerry B_2

The caregiver helped her get her day started. It was a great start to her day. They were very dependable, professional, friendly, and personable.

Will S_1

They do wellness checks on her. I would recommend them because they are great with customer services.

Anonymous_6775

I like that while they were here, they were helpful. I did have some people that were outstanding. If they were able to match the caregiver to the client better, that would be appreciated.

Hillary S

Its huge because I know my father is being taken care of. I think the good caregivers they have are really wonderful, and they are good about being there when you need them. They are pretty good at being flexible.

Joung P

Very personalize care was provided. I believe they are attentive and provide the care needed.

Anonymous_6830

They've made things easier, but my mom is kind of resistant to having help. It hasn't been as helpful as I'd hoped because of that. I'd recommend them, but the agency is moving their office out of the senior living facility.

Leslie W_8

They are very professional, reliable, and friendly. They are easily accessible.

Anonymous_6815

They could have done more work around the house. I love the caregivers and agency.

Jackie R_7

The agency takes care of things right away if there are any problems. I like this agency because they are on top of things.

Gloria B_24

I like that the people they have sent to us are capable. I like that they are reliable.

Ashley A_1

They help so that I don't have to go there every day. I liked their consistency and feedback.

Vicki E

They are very cooperative and very nice people. They respond quickly with questions and very cooperative.

Beatrise R

They provided me reassurance that there was someone else there to help. I liked the people because I think that the gals who worked with my mom were really nice, kind, and understanding.

Catherine "Cate" R

The transition between caregivers was hard. She needed more support. I like the flexibility and the provider.

Meryl 4408 G

They improve my life. She helps with bathing. She's lovely. She's the best caregiver we have, and I've used a few. Wherever she went, I would go. I have a particularly wonderful person who comes. There have been people who came though who weren't even vaccinated.

Julie L_8

All of the caregivers that they've sent have been kind and provided good care. They should do more things around the home.

Nancy S_51

For me, it set me at ease and I did not have to worry about it. I liked the expediency of getting a caregiver.

Molly H

The consistent, timely care has helped us have a positive experience. They are very responsive and are good caregivers.

Mark S_37

They made things positive by having caring caregivers. I like that they are very responsive.

Rosalie E

It depends on who they send out and right now I have someone wonderful. They are very accommodating and very nice.

William "Bill" Apt. 4465 T

Basically when I take a shower is when I need help the most. I like Michelle and the lady that works there.

Cheryl Apt. 3474 J

It gives me a little break and helps me because I cannot take him to the appointments. They take him to get infusions. I like that they provide care to take my husband to his doctor appointments and it goes well.

Fran H_3

Open Arms Solutions has made my experience positive by showing that the care for the clients. I like Open Arms Solutions because they are accommodating.

Anonymous_6382

I'm just very grateful I have them. They are very considerate, and they look to see what has to be done.

Nancy 3439 C

They did everything great when they were here.

Shelley G_1

They are a good company and they provide support and safety for my mom and that gives me peace of mind. We have had very good care since we started with them.

Mary #4455 B

They could provide nurse services when needed. They need to have a better personal contract.

Jeffrey 2477 W

They do anything I ask them to do. I like that they are so service oriented.

Nancy T_20

It allows her to stay in her home instead of going into a senior community. The quality of the caregivers has been very good. I like their responsiveness to situations and communication.

Joyce M_17

It gives her someone to talk to and some independence. The person that they have chosen works well with them.

Rosemary Apt. 4461 C

They helped me be able to wear the compression stockings. I like the caregivers.

Sunny K

She was going to get baths from them, otherwise she doesn't bathe. They are very responsive, showed up, and called back which is nice.

Anonymous_6284

The agency could have had a two-hour service minimum. The agency could improve on getting quality caregivers.

Pam B_17

I had someone to take care of my dad, which helps because I live out of state. I like that Michelle is very responsive.

Rochelle O

It made my life so much less stressful. They were professional and responsive.

Kirsten L_2

The provider provided caring caregivers. I liked the customer service and they were professional.

Mariana K

Everyone has been really responsive. We had a really good experience coordinating everything.

Ellyn Apt 2454 H

They keep me company. They're friendly.

Elizabeth "Liz" C

It would be helpful if they gave me some feedback on where they feel like they could do better if they were given permission to do those things. I like that they seem to have skills and empathy for people with Dementia.

Maureen 2467 K

They've made my life easier by providing the service I need. Everything is going great, they provide me companionship.

Fred Apt. 3429 R

They should improve on their staffing. They should get more help.

Anonymous_6048

The people are nice and responsive. There's an awful lot of shifting of personnel.

Pam B_14

I could no longer physically care for my mom so I needed the help. I like that everyone was caring. The director was an amazing liaison between me and hospice.

Anonymous_5917

They helped the most by being there consistently. One thing I would tell a friend is that the care is very good.

Brian W_12

Open Arms Solutions was more of a positive impact on the rest of us as we got to sleep. We did have issues with scheduling as one night we were expecting someone to show, and they told us at 6 p.m. that no one was coming and there were other night we had requested that they were unable to fulfill. One of the people Open Arms Solutions sent seemed unqualified as they walked into my home without a mask and didn't know what they were doing, but we did have one good person.

Gretchen Marie

My father is a current client of Open Arms, and I don't know what we would do without them. My father has been diagnosed with dementia, and it has been challenging. I'm trying to juggle him and three kids, (well, four if you count my husband) and sometimes it's just too much. The owner herself came out to meet my dad before we even got started. Dad loves his caregiver, Ola. She's incredibly warm, attentive, and proactive. I would recommend this agency to anyone whose parent is struggling with dementia. It's given me a break while knowing my dad is in good hands.

Caring4466

My dad was constantly in and out of the hospital. We just wanted someone for short and temporary service. Open Arms were very flexible and were really there for us during difficult times. The manager was so helpful. They really care what we want, finding the right person that would provide the caregiving.

Linda24

We found them through my friend who knew of Julie's mother. She was top of the list. She was fantastic from the get-go. They were right on. My husband's cancer is now in remission. We were going home and I needed a caregiver. Within 24 hours there was somebody in our hospital room interviewing us and we were interviewing them. They were very thorough and very lovely. When we arrived home, they were right on. They sent us some lovely people. We had 12 hour care from 8:00 at night until 8:00 in the morning. They were fabulous.