Right at Home North Suburban Chicago

Offers Home Care

98 Reviews
Call (847) 805-8535
Right at Home North Suburban Chicago (847) 805-8535
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Reviews of Right at Home North Suburban Chicago

98 Reviews Write a review

Home Care Reviews for Right at Home North Suburban Chicago

February 18, 2022

By Alice Mary L

I am a current client of this provider

When they come in, they are given opportunities to do more around the house. They're on time, they're respectful, and they do their job.

Provider Response

Thank you for your feedback. I am glad things are going as expected. We will continue to work to exceed your expectations.

February 07, 2022

By Nancy P_25

I am a current client of this provider

The staff is easy to work with and the caregivers are friendly. I like their flexibility because we have had a lot of changes and they are understanding.

Provider Response

Thank you for taking the time to share your experiences with Right at Home. We are happy to know that our team has been friendly, flexible, and understanding. We will never stop working to keep your trust and exceed your expectations.

February 02, 2022

By Glenn K_5

I am a current client of this provider

My wife is able to do her thing while I'm being taken care of. The caregiver is punctual, polite, and knows what she's doing.

Provider Response

Thank you for taking the time to share your impressions of Right at Home. We are happy to know that the caregiver is meeting your needs, providing quality care, and giving your wife space and time to take care of her needs. We will never stop working hard to maintain a high level of care and customer service.

January 26, 2022

By Nona H_1

I am a current client of this provider

It would be difficult for my husband and I if we didn't have this agency for the extra support help we get from Margaret who is the caregiver that is here most often. She is usually here 3 days a week. I like that the people that come are very nice, very friendly, helpful, and they do things that I would perhaps ask them to do. Things I don't have to ask them to do, they do.

Provider Response

Thank you so much for your kind feedback. We are so happy to know that Margaret and the others have been helpful and are meeting your needs. We will continue to work hard to maintain your trust.

January 21, 2022

By Ralph K_1

I am a current client of this provider

The people they've sent have been willing to work to make us comfortable. We have recommended them to one of our neighbors.

Provider Response

Thank you for your feedback. We are pleased to know you are confident enough in our services to recommend us to neighbors. We will continue to work to meet and hopefully exceed your expectations.

January 06, 2022

By Bruce B_21

I am a past client of this provider

They monitored him and they did activities with him. They were very responsive and professional.

Provider Response

We appreciate you taking the time to provide feedback. Thank you for your trust. We will continue to work to meet your needs and expectations.

December 14, 2021

By Richard E_7

I am a current client of this provider

Just being here with a willing attitude to do whatever I need them to do. All the caregivers have been well trained and they know what they are doing.

Provider Response

We are so happy to hear that Right at Home is meeting your needs. Don't hesitate to let us know if there's ever anything we can improve. Wishing you a safe, healthy, and happy 2022!

December 14, 2021

By Owen H_1

I am a past client of this provider

They made sure that he could get to the dining room to eat. I like that they followed up on just about everything. They communicated really well with me.

December 03, 2021

By Ralph K

I am a current client of this provider

They have helped me get dressed on occasion. They could work on communication in regard to caregiver substitutions. They are doing everything fairly well overall, though.

Provider Response

Thank you for your feedback, Ralph. I am glad things seem to be going well, overall. We will make a point to improve communication when there is a substitute caregiver needed. We strive for constant improvement and appreciate you taking the time to share.

November 19, 2021

By Carol C_33

I am a current client of this provider

They have helped the most by safely lifting me and transporting me to the places that are needed. I like that they come on time, they are reliable, and that they can lift me.

Provider Response

Thank you for your feedback. We appreciate you taking the time to let us know how things are going. So glad you are satisfied with our service and we will continue to strive to meet and exceed your expectations.

November 08, 2021

By Yvonne H_2

I am a current client of this provider

The impact has been very good. One of the caregivers will do errands for me. She won't take me in her car, but she'll do errands for me. She is very lovely to be with and talk to. The other caregiver will take me where I want to go and I absolutely love her. I like the caregivers I have.

Provider Response

Thank you for sharing your thoughts. You do, indeed, have two wonderful caregivers. We are so happy to hear that they are meeting your needs. Best wishes for a happy holiday season.

November 03, 2021

By Anonymous_5452

I am a past client of this provider

They were great. I already did recommend them.

Provider Response

Thank you for your kind feedback. We are so happy that we met your expectations and we are grateful that you felt comfortable recommending us. Wishing you a happy holiday season!

October 08, 2021

By Anonymous_5287

I am a current client of this provider

The caregivers need more training in transporting clients. I like that they have never missed a day of care.

October 07, 2021

By Richard B_39

I am a current client of this provider

He is a harder patient, as he doesn't like to do lots of things. He mostly likes to be quiet and keep to himself. Yet they continue to talk to him and encourage him to do different activities. The personal attention that they give is great. They really care about the individual and their family. Whenever I call they always call me back immediately. They have come out and done inspections and have assisted me with any concerns

Provider Response

We are grateful for your feedback, and so happy to know that the care and service we are providing are meeting your expectations. Thank you for taking the time to share your experiences and we will strive to continue to do our very best for you.

October 05, 2021

By Michael B_34

I am a current client of this provider

We had a caregiver that took physical care of my partner, but spent most of the time on her computer. This agency has finally landed us a good match, some of the previous caregivers were not good.

September 28, 2021

By Anonymous_5174

I am a current client of this provider

Once my Mother is used to and feels at home with the caregivers, it gives me a sense of relief. They have really good elderly care.

September 23, 2021

By Leslie S_6

I am a current client of this provider

I have peace of mind knowing I have caregivers coming to help take care of my wife. They look out for their client's best interests.

September 20, 2021

By Norman F_1

I am a current client of this provider

I am not sure what they could improve on but I like that they walk with me. I would like them to improve on their communication.

September 07, 2021

By Muriel M_1

I am a current client of this provider

She can't do without the help. Everybody is responsive to questions.

August 19, 2021

By Duane K

I am a past client of this provider

They gave me my free time, and I was sure they were capable of taking care of my husband. They sent really good people to take care of my husband and made it possible for me to go out.

August 04, 2021

By Diane S_30

I am a past client of this provider

I didn't have to say anything to the older caregivers, they were excellent. The younger ones were on their phones until I asked them to do something. The first caregiver was supposed to be here by 8pm. The first night she wasn't here until closer to 9, and then she went outside to take a phone call while I still needed supervision. I was tired of sitting in my chair, and I had to go tell her that I wanted to move, and she said she needed a break. That was not explained to me. She left before my nurse came to get lunch.

Provider Response

Thank you for your feedback, Diane. We appreciate your concerns, and we agree that phone usage can certainly be a distraction from job responsibilities. We will follow up with the caregiver to ensure she understands our policies to help ensure quality and attentive care.

July 28, 2021

By Fabiana G

I am a past client of this provider

Everything that she did was very helpful. The people were very easy to work with and flexible.

July 08, 2021

By Jim M_32

I am a current client of this provider

They help my husband and help me with the housework. They take me to appointments that I can't drive myself to. I can select the hours that I need. They are friendly and accommodating.

June 22, 2021

By Dolores S_8

I am a current client of this provider

She does my bath. I like the girl that is taking care of me. She is wonderful.

June 14, 2021

By Esther P_1

I am a current client of this provider

They have done everything they said they were going to do. The people they have sent out have been very good. They do everything I ask them to do.

May 13, 2021

By Anonymous_4776

I am a current client of this provider

It varies. They could provide better training. It varies person to person, shift to shift. They need to improve the selection of people that come here.

April 30, 2021

By Agnes H_1

I am a current client of this provider

You can tell somebody lives here now! My caregiver has helped me straighten out all my papers that were overflowing the house. I like all the people that I have met from the company so far.

April 09, 2021

By Marilyn T_5

I am a past client of this provider

They helped us the most by providing over night coverage. I like that they were extremely responsive.

April 09, 2021

By Marilyn M_14

I am a past client of this provider

They showed up and were successful. We have used them for such a short period of time. They were very thorough and very timely.

March 10, 2021

By Jonathan R

I am a past client of this provider

They made sure I was safe inside the apartment before they left. They took me to the hospital for a procedure and then brought me back.

March 08, 2021

By Anonymous_4642

I am a current client of this provider

The services have helped me be more independent. The agency is reliable.

March 04, 2021

By Tony W_2

I am a past client of this provider

Them watching the door took the pressure off of us not knowing where he was and gave us peace of mind. The fact that they offered the services of them watching his door amazed me.

February 23, 2021

By Anonymous_4491

I am a current client of this provider

They will make my bed and do light house work. They can make sure I get the caregivers I want.

January 27, 2021

By Art A_2

I am a past client of this provider

I would have liked the caregivers to be more caring towards Art. I would not recommend them because the caregivers were not consistent to care for my husband.

Provider Response

We are so sorry your experience did not meet your expectations. We take feedback from current and past clients very seriously. At the very heart of our core values is the responsibility for us to serve as caring advocates. We are sorry that you feel that the spirit of caring fell short. Every day we strive to be better. Thank you for inspiring us to continue pursuing excellence for our clients and our employees.

January 22, 2021

By Sherwin P

I am a current client of this provider

They help with the ordinary things in life. With my age, it's nice to have a caregiver. The girls that come are very nice.

January 18, 2021

By Maria M_17

I am a current client of this provider

They were just very gentle and attentive. I like that they were on time.

January 07, 2021

By Charlotte L

I am a past client of this provider

The impact was that I was not happy with them except for the one person. I could only recommend one from the whole bunch. The person that I had for many years was fabulous, the others that came were not.

January 07, 2021

By Richard R_13

I am a current client of this provider

They help to take the burden off of my mother. The caregivers that we used have all been very good.

December 16, 2020

By Clayton G

I am a past client of this provider

They were helpful when I needed them. They were on time and they were very efficient.

December 11, 2020

By Delbert B

I am a past client of this provider

It was not compassionate at all. They could have better communication. They could have better scheduling.

Provider Response

We take all feedback very seriously and continually strive to implement quality care solutions to ensure client satisfaction. We are so sorry you did not have a positive experience with Right at Home. After reviewing your feedback provided at the time of care, we are confident that the care provided with high quality despite a gap in communication. Best wishes for a happy and healthy New Year.

December 01, 2020

By Marilynn F

I am a current client of this provider

I thought that it very thoughtful that they brought me pie for Thanksgiving. I do not think they investigated the background on some of the girls that I have had.

November 30, 2020

By Jim B_13

I am a past client of this provider

I liked that they did what they were supposed to do, sometimes more. I thought the whole agency was excellent

November 20, 2020

By Donna G_11

I am a current client of this provider

She helps with my personal hygiene. They matched me with a very good caregiver.

November 17, 2020

By Olga W_1

I am a past client of this provider

They were very helpful. They picked up around the house. They cleaned the place up, they did the laundry. They did a nice job.

November 11, 2020

By Travis N

I am a current client of this provider

I am 95 years old and it has helped me out to make it easier for me. The couple days a week really helps. I am receiving good care. Some of the things that I cannot do and they take the time to do it. I have lived alone for 30 years and there is one girl that is a little slower to catching on in what I am used to.

October 28, 2020

By Anonymous_4175

I am a current client of this provider

The overall service is very good. Right now I am fortunate to have a caregiver who is above average. There have been situations that I wish hadn't occurred but occasionally when they were making changes in caregivers we were the last to know.

October 23, 2020

By Alice B_1

I am a current client of this provider

They make sure I have everything I need. I like that they are always on time

March 18, 2020

By Anonymous_3576

I am a current client of this provider

They help me get groceries. They are available.

February 28, 2020

By Anonymous_3238

I am a current client of this provider

They're fine, there isn't anything they need to improve. They are very caring and they're very nice to deal with.

February 18, 2020

By Jerry C_1

I am a current client of this provider

They are very willing to have the same person come for the three days. It's definitely something my husband needs, and it gives me a break because I care for him the rest of the time. One of the things that I like is that they are very flexible if I have to cancel for a doctor appointment. They are very willing to try to get someone to come on another day. They are conscientious about the right fit between the caregiver and client.

February 10, 2020

By Eileen B_2

I am a current client of this provider

They take me where I want to go. The people are very caring and reliable.

November 16, 2019

By Barlett "BJ" C

I am a current client of this provider

They solve the problems that come with having a wheelchair. They meet my needs with professionalism and understanding. I like their professionalism.

November 12, 2019

By Ralph B_1

I am a current client of this provider

They could give me reliable caregiver everyday. I am upset with the agency because they send me a different caregiver everyday. I need a caregiver that is steady and reliable.

October 29, 2019

By William S_15

I am a current client of this provider

I get to get out of my room. When they do not have a person available, they could let me know.

October 21, 2019

By Robin H_6

I am a current client of this provider

My mom doesn't really like the person she has right now. They are supposed to get her a new person. My mom lives in an assisted living home. They provide extra help when the assisting home cannot provide that. They are reliable.

September 05, 2019

By Thomas L_8

I am a current client of this provider

Right at Home could give me a confirmed time before I get the service. I like the fact that if I need something any particular day, they are available to my schedule.

September 05, 2019

By Ellen E

I am a current client of this provider

They could be cheaper. They could have bigger envelopes for mailing the bills in. I have to fold them in half to fit them in the envelope.

August 02, 2019

By Pamela G_1

I am a current client of this provider

They allow me to work at home. I would like that their caregivers could clean better and be more careful with my property.

August 02, 2019

By Mary Alyce K

I am a current client of this provider

It is great because they help out a lot. I like that they are on time.

July 03, 2019

By Karen K_10

I am a current client of this provider

They talk with her and read with her. Initially, they worked with me closely to have a specific caregiver work with my loved one and report to me. I trust them with access to my loved one's credit card to do modest shopping.

July 02, 2019

By Pat L_9

I am a current client of this provider

They make my bed and brush my teeth. I like their quality of work. They are there when I need them.

June 11, 2019

By Jane B_3

I am a current client of this provider

I'm handicapped, so it makes me able to live independently with their help. They are very prompt, and I like the same people. It's nice that I have consistent caregivers.

June 11, 2019

By Anonymous_1913

I am a current client of this provider

My caregiver takes me shopping and makes sure I get the products I want for the right price. My caregiver is very attentive.

May 02, 2019

By Phil R_1

I am a current client of this provider

It helps relieve transportation issues and gets my father to his appointments on time. Right at Home helps in providing transportation to and from medical appointments.

April 24, 2019

By Thomas S_14

I am a current client of this provider

They have helped the most by bathing me. The basics is the same as everywhere else. I have been with different companies. My caregivers do their job and what they are supposed to do.

March 20, 2019

By Anonymous_1640

I am a current client of this provider

They could communicate better all the time and send the same caregiver so that I don't have to deal with someone new all the time. They seem to be able to provide the service that I need, but they are not very good at communicating with me.

February 20, 2019

By Elizabeth D_1

I am a current client of this provider

It gives me time to do other things. They could offer a variety of caregivers.

February 05, 2019

By Janet P_3

I am a current client of this provider

They let Melony stay with me as an aide, instead of changing them around. I like that they have given me the same caregiver for the past 2 years. I wouldn't like anyone to switch anyone around on me because this is excellent. She was also able to think of things quickly to do things for me, that I had not even thought up yet. She is always on time, and when she was not, it was because of illness.

January 04, 2019

By William Seitz

I am a current client of this provider

My mother had vertigo that required hospitalization. After leaving the hospital, she needed 24 hour care (two 12 hour shifts) until she did better. My mother wants to be independent, but we needed someone to be there until she got better and gets checked out by the her primary care doctor. In doing so, we greatly appreciated the diligent care given to my mother by Right at Home North Suburban Chicago. All who have come have done a good job. The 24 hour care was very successful. We will leave it up to my mother as far as how much help she needs going forward (and give her space to decide whether she wants to be alone), but we know that RAH is available to help us to do what we can to support her.

December 15, 2018

By Barry W

I am a current client of this provider

They have helped me with everything in general. They are very efficient and well mannered.

December 11, 2018

By Randee A

I am a past client of this provider

They impacted me. They were easy and flexible. I needed somebody the next day so they sent me somebody. They were excellent.

October 04, 2018

By Elaine S_2

I am a past client of this provider

They were a constant companion that helped my mother one-on-one. They helped us out right away and there was no waiting time to get service.

October 02, 2018

By Andrew B_1

I am a past client of this provider

I didn't feel so alone with them there. They were very caring and responsive.

October 02, 2018

By Susie G

I am a past client of this provider

It really helped me out. They helped me with showers and cleaning my room because I can't do it on my own. It is good. My caregiver was good.

September 06, 2018

By Paul R_2

I am a current client of this provider

It's really difficult to say the impact. It's a small house, and having a male stranger in the house is a little difficult, but it's something I have to do. They have pretty good caregivers. The one we have now has been very good. I like the billing, unlike other companies that have billing that is hard to understand. That's a big reason why I switched to Right at Home.

August 02, 2018

By Bernadette C

I am a current client of this provider

The night time care has been the most needed, and they do a great job of that. The company is managed well. I have never had an issue where someone hasn't shown up or has been late.

June 05, 2018

By Jean H

I am a current client of this provider

They listen to me and they help me if I need it. They have friendly people and they are here to help. They have nice personalities and it seems like they are friends.

May 08, 2018

By Richard H_15

I am a current client of this provider

The people that they send me are just going through the motions of the job. I would tell others that they are very prompt about covering their shifts and showing up.

December 05, 2017

By Gladys H

I am a current client of this provider

I would tell someone that Right at Home is very caring and able to supply good caregivers. The services have made my loved one's life better, and he is well cared for.

November 13, 2017

By Anonymous

I am a past client of this provider

I don't think that Right at Home is ethical and I would never refer them to anyone. They double bill and the owner is not genuine. I am very offended by the owner and the way he runs his business. Right at Home was not monitoring the care properly and we were being charged more than we should have been.

Provider Response

Our commitment to honesty and integrity informs all business decisions here at Right at Home North Suburban Chicago, so I appreciate when a client reaches out to provide feedback, whether good or bad, and is willing to discuss concerns they have. Our dedicated staff is committed to ensure invoices reflect actual services provided and that there's a clear understanding of billing procedures.

October 19, 2017

By Anonymous_923

I am a current client of this provider

I would be more likely to recommend Right at Home if they would have better scheduling. Right at Home would have a more positive impact if they corrected their scheduling.

October 10, 2017

By Delores R

I am a current client of this provider

I would refer Right at Home to others because the caregiver I have with them is wonderful. The services provided by Right at Home are given through a great caregiver, but I would like her to stay longer.

October 02, 2017

By Ralph T_1

I am a past client of this provider

Right at Home was always there, and did everything that we needed them to do. Right at Home really helped alleviate many of the issues so I wouldn't have to get involved.

September 08, 2017

By Mandy

I am a past client of this provider

The caregivers did a great job. They truly made my father feel comfortable. The office staff and owners have been very responsive and helpful to my dad. I would recommend Right at Home to anyone in need of homecare services.

December 08, 2016

By Regina McGhee

I am a current client of this provider

Right at Home has the best caregivers ever. They truly care about their patients/clients. They are always there when you need them. The owner works as hard as the caregivers to ensure they are providing excellent service. I definitely recommend their services to anyone who needs support at home for a loved one.

December 18, 2015

By Betty Mazzetta

I am a past client of this provider

Both ladies who came were very helpful and nice.

April 28, 2015

By theresak

I interviewed this provider

I would like to acknowledge the excellent care that was provided to a women with terminal Liver disease. The care giver Adrianna cared for this women for 2 months and helped her have a good quality of life till the end. I applaud Right at Home for the ability to match a good care giver with the person. It makes a workld of difference to the client and family.

April 25, 2015

By rrrrrrrr

I am a current client of this provider

A key partner in caring for my dad.

April 21, 2015

By Lazy Nana

I am a past client of this provider

We had some of our best care givers provided by Right at Home. We have remained friends with 2 care givers since my dad passed away. I always got help, if I called with a problem Having used a number of different care giving companies, I would rate Right at Home as my favorite.

February 26, 2014

By Caring62133050

I am a current client of this provider

Right at Home has been very helpful for my mother who has dementia. We’ve been using them for a year now. She’s currently getting 24-hour care. We initially needed a few hours a week and gradually when my mom needed more care, they were able to increase the staffing. They were easy to work and interact with. They were able to find the right caregiver for my mom. She’s very comfortable with them.
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About Right at Home North Suburban Chicago

rightathome.net

Right at Home provides in-home caregiving services for thousands of families across the nation. We offer companionship and help with everyday tasks that have become challenging for an aging person. This may include things like meal preparation, laundry, housekeeping, hygiene and grooming. We also offer services for those with special care situations caused by numerous medical conditions such as Alzheimer's disease and other dementias. Call us to learn more about the specific services we provide.

Custom Care Plan

From the moment you call, we begin considering the specific needs of your loved one. We ask questions during the initial call or meeting to form a basic needs assessment. After discussing your particular situation, we will prepare an initial Custom Care Plan and then work with you to fine tune that Care Plan based on your loved one's specific needs. Once the plan is agreed upon, your local Right at Home team matches the right caregiver to implement the plan.

Caregiver Training and Care Supervision

Every Right at Home caregiver goes through an extensive interview process, including background checks. Once hired, caregivers are trained through Right at Home University to ensure that they're able to deliver the care set out in your loved one's Custom Care Plan. Before providing care, they're bonded and insured.

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