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JourneyCare (800) 973-1841

Reviews of JourneyCare

36 Reviews Write a review

Hospice Reviews for JourneyCare

June 11, 2017

By Deaconessk

I am a past client of this provider

Both my mom and dad were in hospice with Journey Care. My mom and dad were in residence at my home and we had a full time caregiver at each given time of need. With my father who passed first- he was not in pain and I never had to give him the morphine nor was I pressured to give it to him. Their job is to make their clients comfortable and he was. My mother on the other hand had other problems and wasn't in pain but needed calming for her own good and well being. They were very understanding about my hesitancy and explained thoroughly what each med would be for and would do. Never did I ever feel pressured to give my parents anything that I felt they shouldn't have. They were always kind, considerate and kept my dad and mom at the top of their priority. Thank goodness they were there for us. I don't know what we would have done without them answering all our questions. Thank you Journey certainly help through a person's emotional journey.

April 22, 2017

By childcaregiver

I am a current client of this provider

They get visually annoyed & uptight when you choose to go palliative & transition to hospice.They push really hard for hospice right off the bat, even though you made it really clear you understand palliative & hospice services & chose to go this route for reasons not really having to be justified to them,they will try to sway you to go directly hospice,stepping out of bounds disrespectfully in trying.., glaring pushy-businessy feel to it more than any sort of compassion & understanding.

February 08, 2017

By Nursemom19

I am a past client of this provider

We had Journeycare for our Mom when she was at Rosewood Care Center in Elgin, IL. The level of care provided by JourneyCare was fantastic! We loved Mom's Nurses, CNA, Social Worker & the Chaplain. They were there when we needed them, and always willing to make a phone call to answer any concerns we had. Laura and LaShaye were FANTASTIC! Mom LOVED them too! Definitely recommend. Honest caring, loving people.

November 30, 2016

By Kelly Chops

I am a past client of this provider

Our family is so very grateful that my dad was able to be in this beautiful, warm facility for his last days. Each nurse and staff member was compassionate, caring, and gentle with my dad. My sister and mom and I felt that the staff listened to us and respected our wishes for my dad's last days. If I had to go through this myself I would want to be in this facility with these amazing caregivers. From start to finish the level of professionalism and caring was top notch. We could not have asked for better. I feel like they treated my dad as if he were their own dad. If you have a choice get your loved one here, we are so very grateful that we were able to be here at this location.

October 18, 2016

By Jim's daughter

I am a current client of this provider

I came in from out of town when my step-mom come home from the hospital and into in-home hospice. JourneyCare (JC) came and helped us, especially my dad, understand that this is the beginning to the end, and gave an overview of what to expect and how to respond. They were there for us, but gave us the space needed to have family time and to deal with all the stress of it as family. JC checked in regularly, and were carefully monitoring the situation--giving new information and advice as needed. When they came to the house, the nurse would "read the room" to know where everyones' thoughts were, and compassionately listened and gave us the "hard to hear" things nobody is ever prepared to receive. For a week we were able to give mom the dignity she deserved, and the last critical days we were able to keep her comfortable until the end. JC was available for bathing, phone calls and medication delivery 24 hours a day, and I felt they managed mom and the family beautifully. Always there for us, and were kind, compassionate--and always honest.

October 13, 2016

By NopeNopeNope

I am a past client of this provider

Half of the nurses actually cared about what little life my grandpa had left. He was in the facility for not even 48 hours and the entire time he was completly out of it because of all the morphine they gave him.... WHEN HE WASN'T IN PAIN. Seems to me like their biggest concern is strictly business: Get the bodies in and out as fast as possible. Stay clear, You're welcome.

August 25, 2016

By Ak

I am a past client of this provider

My mother passed away this past June. The support and care that she and my family received from Journey Care was fantastic. The facility is beautiful and the nurses were great

May 30, 2016

By Mark Allen

I am a current client of this provider

It was a mistake choosing this provider. They were rude, incompassionate, uncaring, disorganized and unskilled from the very second they entered my home. They made me pre-fill out a death certificate the evening we arrived home from the hospital. The admission nurse said she didn't want to come back so do it now. The nurses they sent (when we could get them to send somebody) were incompetent and made us feel as though we were bothering them.One commented "Why don't you just just call us after she dies?".... My mom was in extreme distress in her last days and they did nothing to help alleviate that. The first day arriving home from the hospital they did "crisis control" and had someone in my home keeping us up for 24 hours a day. This was for the first 4 days when my mom was NOT in crisis, did not need help, and just wanted to be alone with family. Journeycare would not respect that. After they could no longer bill for crisis control they left and it was almost impossible to get someone back. Especially when she really needed the help. She lived 8 days on hospice. Their answer to every request for help was just to "give her more morphine, shell breath better. yeah give her some xanax too". It was obvious from the very start they were performing euthanasia as economically as possible to them. It was also clear they were more concerned with the financial gain to them than care for my mom. Overall a horrible experience with this company and we would have had better care if we stayed in the medicare system.

May 14, 2016

By Ilene Diamond


The worst possible agency you would ever have the misfortune of using!! Nurses....rude, lack compassion, not friendly! Their administration....doesn't care! Stay away! Company is no longer a hospice/palliative care service, it's a conglomeration and does not care at all who they hire, nor do they care about their clients/patients!!

March 06, 2016

By JustBad

I interviewed this provider

I can NOT recommend Journeycare for palliative care. I am the patient and after two attempts to obtain services I was denied a phone call or a letter stating why I was denied. The intake nurses did not properly communicate to me nor home health a true picture of eligibility. Health information was mishandled. Everyone you talk to has a different answer. Dealing with them made me more ill. Use someone else.

July 21, 2015

By msv

I am a current client of this provider

My husband went straight from Rush intensive care to Horizon Hospice in patient care located on the Rush Campus. EVERYONE was very helpful and very nice. 9 months after my husband's death, I called because I knew I needed grief counseling, and they got me in within 2 days. I continue to go to counseling for free but will definitely give a donation.

March 28, 2015

By Helen's daughter Jean

I am a past client of this provider

My mother recently spent 6 very long and emotional days in the care of JourneyCare and they could not have been more supportive to our family. There were so many people that asked "what can we do do help you?". The volunteers would come in and just sit and listen when we needed to speak. There were snacks and just the little things that helped us with this period in our lives. When my mother passed, they showed great respect and would highly recommend them to anyone.

March 10, 2015

By Aramis

I am a past client of this provider

I would like to thank Journey Care for their wonderful care of my mom. They treated mom as if she were their own family member. Loving, gentle, thoughtful. They not only took care of her medications and other physical needs, they asked about music preferences and often just sat holding her hand and playing classical music she loved. They are a wonderful service made up of competent staff. They also made sure to call or see us about updates or check with us to ask if we had any concerns or observations. Always pleasant, always caring both for mom and her family. Thank you again for being there.

February 16, 2015

By helpthesick

I am a current client of this provider

I would highly recommend NOT USING this organization. There are awful, just cannot get it together and just make excuse upon excuse! When the one you love is suffering and you are looking for help the last thing you need is someone who is cold and rude. DO NOT USE . . .

February 12, 2015

By DePaola

I am a past client of this provider

Contacting Journey was a call I had hoped I never had to make but in the end I am glad I did. My Mom was told she had less than 5 months and didn't last 2 weeks. When Journey came in they helped our family and my Mom leave with dignity. Loree and Jennifer were absolutely the most compassionate special people I have ever met. They took very good care of my Mom and they helped me and my family with the transition. I must also mention Lino who came after my Moms passing to help us prepare for her departure from her home... he was an angel. Thank you Journey you are special people who deserve to be recognized!! May God Bless you and families

December 21, 2014

By pegbeg7


When Mom was discharged after 3 hospitalizations in 4 weeks their solution was rehab. Absolutely ridiculous. There was no rehabbing for her diagnosis. We decided to bring her home with 24/7 care. JourneyCare provided everything she/we needed. From nurses, social worker, massage therapy, spiritual care and helped the family prepare for what we knew was coming. We were able to provide everything she needed in her home, which is exactly what she wanted. She passed peaceful in her own home with her family around her. JourneyCare helped us provide her with services as to make this as painless as possible. We were prepared for every possibility. It was an incredible experience to be with her as she left. They are truly experts in this area and would recommend them to anyone who is facing this challenge.

December 02, 2014

By Caring93044450

I interviewed this provider

I was utterly impressed with Midwest Palliative & Hospice CareCenter. My husband stayed there slightly less than 24 hours. At every level and encounter, I found human beings who were personable, respectful, and silent. There is a silent respect. The hospice experience is a whole lot cheaper than a nursing home. I have nothing but praise to say about the ambience, the environment, the beauty of the place, and the art on the walls. It is all very sensitively done. The building itself sits along a marsh which is the northernmost section of the Chicago River. They had a place where families could lounge where there was always coffee. They even had a little room where children could come in and read books. It is like a meditation center or a church atmosphere. There was a sense and aura of respect both in the architecture of the place, the inside, and the outside. There was only one entryway to the place. I had a remarkable experience.

July 09, 2014

By grabebr

I am a past client of this provider

I was very pleased with the care that my Dad received in his last 3 days at the facility and with the nursing care he received at home. The staff could not have been better and I know that my Dad's last days on earth were comfortable and peaceful. I highly recommend Journey Care.

May 12, 2014

By Curtis4

I am a past client of this provider

JourneyCare was very caring, and they made it much, much easier for my father-in-law and the family. I don't think we probably would have found any place any better. He was only there for a few days. They made it very comfortable for him. The staff was wonderful. It is a place that if my mother-in-law, in the future, needs anything, that's probably where we will go with her.

February 04, 2014

By Thank you,

I am a past client of this provider

Everyone was compassionate and extremely helpful before and after my grandmother's passing. This is why I recommend hospice to all who need this invaluable service. They are willing to help everyone as much or as little is humanly possible and accepted.

January 13, 2014

By TinaKazlauska

I am a past client of this provider

i was absolutely amazed by the level of care and compassion we received. They were so helpful and caring I could not have gotten through this with out them. They are angels on uncle did not suffer one moment once we brought in journey care. Our nurses were the best of the the best.

November 20, 2013

By Amore1

I am a past client of this provider

Hospice means -You the family do the work while Hospice provides care via phone. From the moment we signed with Journeycare we had issue after issue from the inpatient facility to lack of care at home especially in the last hours when we needed someone most. If anyone were to ask me about Journeycare , I would tell them to find family and friends to help them because that is what Journeycare feels you need most. Ever feel alone? I did . Thanks for the poor care my family member received . My rating isn't even 1 star but I had to give one star to submit ..really?

May 28, 2013

By lajpbj


I had an appointment/interview with this facility for my husband and they never showed up at my home nor did they call to cancel or reschedule my husband's appointment/interview. I received a call from this facility several days after his scheduled appointment. I am looking for quality Hospice Care for my husband and if they can't keep the initial appointment/interview how can I trust this facility to care for my husband when he needs the most care he's ever needed in his life.

May 19, 2013

By Wife of patient

I am a past client of this provider

The team who provided care for my husband and support for myself and my family was wonderful. They returned calls promptly, provided meds and supplies as needed and provided the level of care that allowed us to keep him at home. I could not have done it without them.

June 21, 2012

By Suanne

I am a current client of this provider

Midwest Care Center offers a wide variety of services, as a client I have had tremendous help and support with grief counseling and palliative care for my elderly mother. The doctors, nurses, councelors, and social workers are very professional. I feel they have a personal touch that helps finds solutions to the everyday problems that have dealt with medicines and behavior.

November 30, 2011

By miso19

I interviewed this provider

HORRIBLE! From the first day of having them, it was one problem after another. I made complaint after complaint. I feel sorry for the people that can't fight back or have no knowledge of the medical aspects. DO NOT recommend at all. No one even bothered to contact us after the passing of our dear family member. Very sad!

November 20, 2011

By Dankupski

I am a past client of this provider

Patient was my wife Diane and we worked with the hospice folks for about six weeks in our home. The staff was careing and responsive to our needs during a difficult time for our family. I would recommend the staff and agency at any time.

July 29, 2011

By dianek1410

I interviewed this provider

When my aunt's health began to deteriorate, we contracted with Midwest Pallative & Hospice Services. Since she was already in a nursing facility, they didn't need to provide they same assistance as someone at home. They provided medicine and comfort care during her final days and someone was in constant touch with me, giving me updates. When my uncles health deteriorated, I call Midwest Pallative & Hospice Services again. They provided much of the same assistance, he was also in a nursing home. However, this time I received much less communication from staff and volunteers. The nusing staff his facility provided me with more information on their visits than they did.l
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About JourneyCare

JourneyCare is the largest nonprofit provider of palliative, supportive and end-of-life care in Illinois, serving nearly 3,000 patients and families each day across 10 counties in the Chicago area and northern Illinois. Care and support are provided to patients of all ages, helping them to live fully, with dignity and without pain, on their own terms. JourneyCare is the combined organization of Horizon Hospice & Palliative Care, JourneyCare and Midwest Palliative & Hospice CareCenter.

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Services and Amenities of JourneyCare


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  • Medicare Provider Number: 141525
  • Ownership Type: Voluntary Non Profit Private
  • Date Certified: 03/01/1989
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