JourneyCare

Both my mom and dad were in hospice with Journey Care. My mom and dad were in residence at my home and we had a full time caregiver at each given time of need. With my father who passed first- he was not in pain and I never had to give him the morphine nor was I pressured to give it to him. Their job is to make their clients comfortable and he was. My mother on the other hand had other problems and wasn't in pain but needed calming for her own good and well being. They were very understanding about my hesitancy and explained thoroughly what each med would be for and would do. Never did I ever feel pressured to give my parents anything that I felt they shouldn't have. They were always kind, considerate and kept my dad and mom at the top of their priority. Thank goodness they were there for us. I don't know what we would have done without them answering all our questions. Thank you Journey Care...you certainly help through a person's emotional journey.

They get visually annoyed & uptight when you choose to go palliative & transition to hospice.They push really hard for hospice right off the bat, even though you made it really clear you understand palliative & hospice services & chose to go this route for reasons not really having to be justified to them,they will try to sway you to go directly hospice,stepping out of bounds disrespectfully in trying.., glaring pushy-businessy feel to it more than any sort of compassion & understanding.

We had Journeycare for our Mom when she was at Rosewood Care Center in Elgin, IL. The level of care provided by JourneyCare was fantastic! We loved Mom's Nurses, CNA, Social Worker & the Chaplain. They were there when we needed them, and always willing to make a phone call to answer any concerns we had. Laura and LaShaye were FANTASTIC! Mom LOVED them too! Definitely recommend. Honest caring, loving people.

Our family is so very grateful that my dad was able to be in this beautiful, warm facility for his last days. Each nurse and staff member was compassionate, caring, and gentle with my dad. My sister and mom and I felt that the staff listened to us and respected our wishes for my dad's last days. If I had to go through this myself I would want to be in this facility with these amazing caregivers. From start to finish the level of professionalism and caring was top notch. We could not have asked for better. I feel like they treated my dad as if he were their own dad. If you have a choice get your loved one here, we are so very grateful that we were able to be here at this location.

I came in from out of town when my step-mom come home from the hospital and into in-home hospice. JourneyCare (JC) came and helped us, especially my dad, understand that this is the beginning to the end, and gave an overview of what to expect and how to respond. They were there for us, but gave us the space needed to have family time and to deal with all the stress of it as family. JC checked in regularly, and were carefully monitoring the situation--giving new information and advice as needed. When they came to the house, the nurse would "read the room" to know where everyones' thoughts were, and compassionately listened and gave us the "hard to hear" things nobody is ever prepared to receive. For a week we were able to give mom the dignity she deserved, and the last critical days we were able to keep her comfortable until the end. JC was available for bathing, phone calls and medication delivery 24 hours a day, and I felt they managed mom and the family beautifully. Always there for us, and were kind, compassionate--and always honest.

Half of the nurses actually cared about what little life my grandpa had left. He was in the facility for not even 48 hours and the entire time he was completly out of it because of all the morphine they gave him.... WHEN HE WASN'T IN PAIN. Seems to me like their biggest concern is strictly business: Get the bodies in and out as fast as possible. Stay clear, You're welcome.

My mother passed away this past June. The support and care that she and my family received from Journey Care was fantastic. The facility is beautiful and the nurses were great

It was a mistake choosing this provider. They were rude, incompassionate, uncaring, disorganized and unskilled from the very second they entered my home. They made me pre-fill out a death certificate the evening we arrived home from the hospital. The admission nurse said she didn't want to come back so do it now. The nurses they sent (when we could get them to send somebody) were incompetent and made us feel as though we were bothering them.One commented "Why don't you just just call us after she dies?".... My mom was in extreme distress in her last days and they did nothing to help alleviate that. The first day arriving home from the hospital they did "crisis control" and had someone in my home keeping us up for 24 hours a day. This was for the first 4 days when my mom was NOT in crisis, did not need help, and just wanted to be alone with family. Journeycare would not respect that. After they could no longer bill for crisis control they left and it was almost impossible to get someone back. Especially when she really needed the help. She lived 8 days on hospice. Their answer to every request for help was just to "give her more morphine, shell breath better. yeah give her some xanax too". It was obvious from the very start they were performing euthanasia as economically as possible to them. It was also clear they were more concerned with the financial gain to them than care for my mom. Overall a horrible experience with this company and we would have had better care if we stayed in the medicare system.