Senior Helpers Dover Dover, DE

Donald C

Senior Helpers of Dover has provided great service for our Family. Chris, the owner was polite and respectful and quite personable. He spent hours in our home performing a thorough assessment, and frankly we would have loved to have him longer as we could talk to him all day. He was very knowledgeable, sympathetic of our situation and a joy to be around. He stated that he seeks caregivers to serve as an extension of him and I can certainly attest to that. The caregivers are always punctual, polite, helpful and as Chris said, they are a good extension of himself and a great representation of their brand. We enjoy having them around. Unfortunately our aunt was lost and we no longer require their service. But the office has taken time to reach out a few more times to offer some level of support. We really did enjoy all their assistance. We would recommend for any family in need

alzchild

The assessment went very well, and we had a nice in home caregiver chosen for us, but after the initial meeting we had very little contact with the agency. No follow up phone calls or visits, the agency basically checked out after we hired them. They didn't even know when our caregiver went on vacation. We covered the shifts ourselves. The caregiver also had no contact with the agency and said they did very little background check on her, or follow ups. Luckily she was great but ended up quitting the agency a few months after starting in our home. She quit because her pay was 50% of the fee. Paying the agency 50% was ridiculous. They did not oversee the care. We felt we did all the work that their office should have been doing. We had a second caregiver from Senior Helpers and she also quit for the same reasons. $10.00 hr just didnt keep the caregivers happy. Since then we hire privately and pay $15.00 hr.