Home Helpers of Enfield

Offers Home Care

50 Reviews
Call (800) 973-1841
Home Helpers of Enfield (800) 973-1841
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Reviews of Home Helpers of Enfield

50 Reviews Write a review

Home Care Reviews for Home Helpers of Enfield

February 19, 2020

By Daniel G_3

I am a current client of this provider

It has been an adjustment for us for the people that are coming through. This is my first time with an agency, but I like the professionalism, interview when they first came out, I liked the follow through.

February 05, 2020

By William C_27

I am a current client of this provider

When they come, I can get things done. I like the woman who is here currently, and I like the previous woman. They come on time and do what they need to do.

January 15, 2020

By jrag

I am a past client of this provider

We recently signed up with Home Helpers to assist my 86 year old mother with cleaning, meals, laundry etc. I contacted the franchise owner who came to our home and we developed a plan of what type of care was needed. He assured us his company could meet our needs and said to call him directly if any problems with the service occurred. We started out with one day a week for three hours per day and she did a good job. However, when we needed to add more days , the care providers sent were substandard. The young woman sent on 31 Dec arrived and was coughing continuously. She stated she had a bad cold for the past several days. She did not put a mask on until my mother asked if she had one. My mother later asked her to bring up two small area rugs for the bathroom that were hanging on the drying rack in the basement. She came up with the old rugs that were in front of the washing machine. When it was pointed out that these were not the right rugs, she said she didn’t know what is a drying rock. My mother then just told her to put the rugs back. After she left the house, my mother noticed a light was left on in the basement and went down to turn it off. She also found the door was left open to the unheated basement. I called the franchise owner, told him what occurred and asked why they would send a sick caregiver to care for an elderly person. I then asked to replace her. On 7 Jan 20, Home Helpers sent a new person who arrive 45 minutes late and by her own admission was a heavy smoker and reaked of smoke. My mother immediately asked her to leave before it triggered an asthma attack. I immediately called the owner and instead of being alarmed and wanting to correct the problems, he just said he didn’t think this is going to work. I immediately cancelled service with the company. I believe the home care provided by Home Helpers was very poor and actually put my mother at risk of getting sick or falling. The franchise owner states the people working for him are all his employees and well trained, but the reality is he doesn’t have enough quality people. I would not recommend this company for any home care for your loved one.

Provider Response

Dear Dr. JR Thank you for taking the time to articulate your concerns. Specifically, about the issues you mention: 1) It is our policy that the caregiver should call out when feeling sick or ill. From what you say, that seems to have been the problem. We will follow up to make sure it doesn’t happen again. 2) You had never mentioned that your mother suffered from asthma or requested non-smoking caregivers. If you had, we could have easily accommodated that request. 3) As you indicated, it is clear that your mother is frail and manages several issues that require medical attention and care. Even with the modest additional hours, we recognized that she needed more hours than rendered thus our recommendation that you searched for another agency. We are grateful for the time we had to serve your family.

January 08, 2020

By Dick and Athlyn F_1

I am a current client of this provider

They have done some of the things that I would have had to do without them. It really has taken a load off. The people selected have been outstanding.

December 18, 2019

By Roosevelt B

I am a current client of this provider

The service that we have now is poor. It has been more stressful. It took them a month and a half to find someone, and I had to call them about it. I think they need to screen their employees more to give the clients their needs and services. We have had four different people that don't fit.

November 20, 2019

By Herbert T_3

I am a past client of this provider

She came twice a week. The most helpful part of the services was just the interest and care she had for him. I appreciated the personal compassion.

October 03, 2019

By Larry T_7

I am a current client of this provider

They could have the girls not be on their cell phones when they're here. They have good communication.

September 03, 2019

By Judy H_3

I am a current client of this provider

It was a tremendous help because I had a chance to get out and do something for myself. The woman who came out didn't have a cell phone, so she couldn't keep in touch with me.

August 16, 2019

By Marylou C

I am a past client of this provider

I couldn't have done without the services. They were there to help me every time I needed them. I was the only other one in the house to take care of my husband. They were efficient and did everything that they were asked and able to do. They did it well, and they were compassionate.

August 01, 2019

By Ann C_13

I am a current client of this provider

They are so good that my daughter started getting them. I think they are excellent, and I am pleased with them. I like everything because they try so hard to please and accommodate me. They are very considerate.

May 17, 2019

By Barbara K_9

I am a current client of this provider

They are companions. They take me to the doctors and to the grocery store. They are friendly when they come in. They are neat, tidy, and helpful.

April 11, 2019

By Mary N_9

I am a current client of this provider

They have someone to care for my mom when I can't be there. I like that they are responsive and always communicate if there are any changes. I am very happy with our primary caregiver.

March 21, 2019

By Sharon W_9

I am a current client of this provider

It has my life much better. They have helped the most by giving me a shower. They know what they are doing.

February 05, 2019

By Dick and Athlyn F

I am a current client of this provider

It takes the burden off of me to occupy my wife so I can do things on my own. I like the convenience and the general attitude of the people involved.

December 15, 2018

By Karen H

I am a current client of this provider

It's very helpful. They help me catch up on things I'm not able to get to. I have a caregiver that comes in and does the things in my house that I am not able to do. I think they do a very good job.

November 12, 2018

By Anita H_6

I am a current client of this provider

She makes my life easy and nice. She does everything for me. She gets everything I want and takes me anywhere I want.

October 02, 2018

By Eva L

I am a current client of this provider

They clean the house. The lady that comes does a fantastic job.

September 13, 2018

By Joseph B_2

I am a current client of this provider

They help just by being here to take care of my parents, and that allows me to take some time off. They're very nice people and are very well trained.

April 20, 2018

By Saira M

I am a current client of this provider

The caregivers are very helpful. They listen to me and my needs. I would like the caregivers to cook for me sometimes.

Provider Response

Hi Saira, thanks for your review of our services. We will be contacting you shortly to include meal preparation in your care plan.

April 05, 2018

By Shirley P

I am a current client of this provider

They do what I ask them to do. I think if someone chose them, they would make a good choice. They help me with things that I need help with.

April 02, 2018

By Cropper, D

I am a current client of this provider

I like the caregiver who is assigned to my mother's care because works well with my mother. They take care of my mother at home so I don't have to put her in a nursing home.

March 27, 2018

By Anonymous

I am a current client of this provider

They were easy to get a hold of, they came out right away, and everyone has been nice to us. The only problem I have is when they don't have someone available. It seems like that they don't have enough staff. When they are here, it helps take the care off of me so that I can work.

March 26, 2018

By Mimi B

I am a current client of this provider

They have been very responsive. They work 24/7 so they are always able to get back to me. They are very accommodating with choosing caregivers. They are able to provide good quality care. If Cheryl can't make it, they always provide someone else for us.

March 26, 2018

By Dorothy P

I am a current client of this provider

The CNAs are very nice and efficient by fulfilling my request and needs. I had a stroke so I don't have use of my left hand; they help me get dressed, shower, exercise, and just get me going.

February 01, 2018

By Marlene C

I am a current client of this provider

The person in charge of Home Helpers was very conscientious and thorough. He came to the house in the beginning and assessed the type of care she needed. Home Helpers should've been a little more proactive about communicating about what needs to be done. The caregiver could've checked with us before doing anything that the client asked them to do.

January 03, 2018

By William G

I am a current client of this provider

So far, there has been no negative experience. The first caregiver who came just didn't connect, so they gave us two other caregivers, and these two are both great. William doesn't do anything on his own. When he goes up to the shower and comes back down, they remind him of all that he has to do. They make sure everything's done.

January 03, 2018

By Rita C_8

I am a current client of this provider

This latest one, my caregiver does everything before I even think of it. She's right there,m takes care of me, cleans around me, and just cares. Everything about it is easier. My caregiver makes my meals, she'll help me dress, shower, and I couldn't get in the tub at all if she didn't help me. She makes my bed, cleans around me, reminds me to take my pills, and she's good all around.

December 02, 2017

By Carmin C

I am a current client of this provider

Home Helpers is good at working with you with your schedule. Home Helpers caregivers give my loved one that feeling of being safe.

December 01, 2017

By William L

I am a current client of this provider

I wish I could afford more hours with Home Helpers. Home Helpers has done more than they promised.

October 04, 2017

By Julie C_4

I am a current client of this provider

Home Helpers has such superb workers. They have provided my mother with wonderful services. The caregivers are very understanding and empathetic. Home Helpers makes my life easier by having a caregiver who looks after my mother while I go to work. It makes me feel at ease while I am working.

August 23, 2017

By Nicholas and Audrey C

I am a current client of this provider

Nothing against the work itself, but I probably wouldn't recommend an outside group like Home Helpers to others. I don't feel comfortable recommending someone to go to a friend's house because I risk being wrong about the services. The services correct problems for me.

August 01, 2017

By Alan K

I am a current client of this provider

Nobody is perfect, but the caregivers help with everything. They help with basic things, laundry, and food. I didn't think the caregivers have had to do much companionship.

June 05, 2017

By Anne B_5

I am a current client of this provider

My caregiver does not know how to cook, and she is not very smart. I have to ask her to get up and do any work. Having Home Helpers right now is more of a burden because my caregiver is not very good, but its also hard to find caregivers to work with me because I smoke.

Provider Response

Dear Ann B., Thanks for bringing this up to our attention. It has been an honor for us to be responsible for your care. Unfortunately, we were not aware you were unsatisfied with your caregiver, since you have never mentioned it to us before. It is our policy to do everything we can to satisfy our clients. We will make adjustments to the care plan and even replace the caregiver, when the client believes it is not a match. It is our objective to always achieve a high level of satisfaction from each of our clients, offering the best care. If you look at our other reviews, you will see that this is more the case than not. Thanks for your feedback.

May 15, 2017

By Michael H_5

I am a current client of this provider

I would tell someone that Home Helpers is responsive, and the caregivers are qualified. The caregivers from Home Helpers are with the client 24/7, and he wouldn't be able to function without the care.

April 20, 2017

By Benjamin G_1

I am a current client of this provider

I would tell them that I am satisfied with Home Helpers. Home Helpers has made my life easier by having someone help me take care of my husband.

March 16, 2017

By Jane C_4

I am a current client of this provider

Home Helpers makes it so I don't have to deal with any paperwork, they take care of that. Overall, Home Helpers has made a difference, but my husband still does a lot of the care because my caregivers are only here three hours a day, five days a week.

March 09, 2017

By Lynn Z_1

I am a current client of this provider

I've only dealt with Home Helpers for about a month, but they have been very accommodating, and are diligent about finding a good match for my mom. My mom is able to stay at home, rather than go into a facility.

March 02, 2017

By Robert C_12

I am a current client of this provider

I would tell a friend that Home Helpers is pretty good about addressing the issues we have. They accommodate my schedule well. They're a good company and I'm happy with them. The services from Home Helpers free me up so I can go to work.

February 10, 2017

By Jane B_6

I am a current client of this provider

I would recommend Home Helpers because they are absolutely the best because they give excellent care. They are very friendly and on top of this, they do their work very well. I cannot tell you one thing that I am dissatisfied with, and I'm being sincere. Home Helpers has helped me in every way. They are kind, do exactly what I want them to do, and they do it excellently.

February 02, 2017

By Jim H_5

I am a current client of this provider

I would tell someone that I've visited very nice people in the office who are very competent. My caregiver is very good. I couldn't do without the services.

January 18, 2017

By Joan C_7

I am a current client of this provider

Home Helpers is a good service and it is the right price. I am pleased with it. Home Helpers is there to help me recover.

September 04, 2015

By Caring111139250

I am a current client of this provider

We have been using Home Helpers for about a month now. The caregivers are very good, and I have no complaints. We have caregivers every evening for my husband, and he is very much compatible with the caregivers that he has. They caregivers take their time. They are patient. They know what they are doing. Their communication is very good. They are very much worth recommending to others.
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About Home Helpers of Enfield

Home Helpers In-Home Care Services is more than an in-home health care agency: we’re your extended family when family can’t be there. We’re a locally-owned, trusted provider of quality, compassionate in-home care, and we customize our home care solutions to your unique situation for an affordable solution that keeps your loved one where they’re happiest: at home.


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Services and Amenities of Home Helpers of Enfield

Agency Type

  • Full Service Agency

Range of services

  • Companion Care
  • Personal Care Assistants
  • In Home Health
  • Range Of Services Extra: We Provide Alzheimer's And Dementia Care

Types of care

  • Transportation: Yes
  • Doctor Visit Companionship
  • Light Housekeeping
  • Transfer Assistance
  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Finances Bookkeeping
  • Home Maintenance
  • Walking Wheelchair Assistance
  • Memory Care
  • Companionship
  • Meal Preparation
  • Errand And Grocery Assistance

Travel

  • Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

  • In Person Interviews
  • Reference Checks
  • Immunizations
  • Driving Record Check
  • Credit Check
  • Residency Confirmation
  • Background Checks
  • Drug Screening
  • Sex Offender Check

Training

  • Continual Training

Training Areas

  • Patient Transfers
  • Stress Management
  • Family Communication
  • Transition Issues
  • Memory Care Training
  • Ethics
  • Training Areas Extra: Compassionate Caregiving, Alzheimer's And Dementia Care, Infection Control.

Payment options

  • Insurance
  • Credit Card
  • Check

Payment details

  • Payroll Provided For Caregivers

Bonded/insured

  • Bonded And Insured

Licenses

  • Licenses: Department of Consumer Protection Registration

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Home Helpers of Enfield

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