Home Helpers of Enfield

Offers Home Care

74 Reviews

2019, 2020, 2021, 2022

145 Hazard Ave

Enfield

06082

Home Helpers of Enfield

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4.6 74

Douglas A_1 2022-08-04 I am happy when she comes; she does a good job. She is easy to get along with. I am a current client of this provider

5 5 1

Don S_19 2022-04-23 It was very good, they strengthened him with exercises and voice things and taught us how to do it ourselves. They were great, compassionate, and professional and they did their job well. I am a past client of this provider

5 5 1

Dick and Athlyn F_1 2022-03-17 They have given me continuous service. The caregiver is talented and prompt. I am a current client of this provider

5 5 1

William B_28 2022-02-11 Home Helpers are very good to me, help me with all my needs, and make me feel good about myself. Home Helpers are nice, caring, compassionate, and understanding your needs. I am a current client of this provider

5 5 1

Evelyn S_4 2022-01-04 We had two different girls over here, and neither of them could get her to take a bath. The first girl that was here, we asked her to clean the house, and she didn't seem to be qualified to do that. I am a current client of this provider

5 3 1

Richard K_22 2021-12-23 I had no problems. They were prompt. They were prompt and had good attitudes. I am a past client of this provider

5 5 1

Michael V_12 2021-11-22 I'm unable to take care of my husband, so they come in and keep him clean. They keep us informed of when things change. I am a current client of this provider

5 5 1

James H_35 2021-09-23 They are very punctual, and they are there when they are supposed to be there. I like that they are efficient and helpful and overall great to have around. I am a current client of this provider

5 4 1

Flora G 2021-09-07 They have given my mother-in-law a sense of security going in and out of the tub. They have been on time and reliable so far. I am a current client of this provider

5 5 1

Patricia M_36 2021-08-04 She helps with laundry but one time she took the laundry from me to do it. I left my apartment and my apartment manager asked me why I had dirty laundry in the shared laundry room. I came back and my wet laundry was a mess all over. And I shouldn't be lifting laundry up and down my stairs as my back is broken. I am a current client of this provider

5 3 1

Imelda "Mel" J 2021-07-09 They have helped us the most by bringing me a peace of mind and safety. I would tell a friend that they are responsive. I am a past client of this provider

5 5 1

Carolyn T_4 2021-06-08 They have relieved a lot of stress. The girl does everything for me and is very nice no matter what. I would like to see them recommend things for people to do since I have never done this before and I have to keep thinking of things for them to do. I am a current client of this provider

5 4 1

Barbara G_44 2021-05-14 They do as I ask. I have a very good situation. The caregiver that comes is excellent. I am a current client of this provider

5 5 1

Anonymous_4805 2021-05-06 I would have liked to not have to tell them what to do every time. Some of the caregivers just wanted to come sit, they were not interested in cleaning up. I am a past client of this provider

5 4 1

Shirley P 2021-04-24 They are reasonable people. I like that they don't annoy us with phone calls. I like the person they send out to help us. I am a current client of this provider

5 5 1

Mark B_23 2021-03-11 I only have her once a week but she is great. They are helping me out right now. I can't do much right now and neither can my wife. I am a current client of this provider

5 5 1

Irving P 2021-03-03 Our caregiver was my lifesaver during this time. Without the services I don't know if I would still be around. Our caregiver that the company sent was very good. I am a past client of this provider

5 5 1

Lotti K 2021-01-25 They have helped bathe my father because he cannot on his own. I like that the caregiver takes initiative to get everything done that needs to get done. I am a current client of this provider

5 5 1

Vernal R 2021-01-06 They provide him with personal care. They do a good job cleaning house and washing clothes. I am a current client of this provider

5 5 1

Mary K_22 2020-12-14 The people have been very good, and they always accept suggestions from the customer. I like that they are full of good people. I am a current client of this provider

5 4 1

Wilson T 2020-12-02 It has had a high impact because the caregivers do a good job at helping my husband out and giving me time to myself. I would recommend the caregivers at Home Helpers because the caregivers do a good job. I am a current client of this provider

5 5 1

Anonymous_4253 2020-11-19 I am not having such great care sometimes which is why I am rating it this way. I am not able to get the help I need. I have had to do things myself and after they leave if they don't do it I have to and its unsafe for me. My current person is depressed and it makes it hard for me because I did not want to say anything. I am a current client of this provider

5 3 1

Anonymous_4275 2020-11-16 They clean my house and help with personal care. They give me good people and are nice to me. The people in the office call me. I am a current client of this provider

5 5 1

Sandra M_8 2020-10-12 She has been able to help shower her and do ADL skills. I like the aide, Breonna. I am a current client of this provider

5 5 1

Anonymous_4057 2020-09-25 The biggest help is that they wash my clothes. The caregivers do everything I ask them to do. I am a current client of this provider

5 4 1

James R_18 2020-08-05 I was not damaged too much by the fall so I got well pretty quick. They were very helpful in getting me back on my feet. Everybody that we interacted with was pleasant, easy to get along with. I am a past client of this provider

5 5 1

John and Rose M 2020-07-24 They take excellent care of us. The caregiver is great. They are very good, efficient, help us, take care of us, and keep us in good shape. I am a current client of this provider

5 5 1

Karen 2020-07-14 We're using Home Helpers of Enfield and we're very happy with them. One woman comes every day in the morning, and two other people handle the night for the whole week. The caregivers are very nice, they watch my mother, and they take care of her very well. They also feed her well. I am a current client of this provider

5 5 1

Roosevelt B 2020-07-13 She helps out the most by keeping his living area and bathroom just spotless, and his cleanliness is very important. The worker that we have is always on time and she is very helpful. I am a current client of this provider

5 5 1

Evelyn D_4 2020-06-16 Also when we needed care they were prompt in setting it up. They are flexible and the caregivers are very good. I am a current client of this provider

5 5 1

Robert S_48 2020-06-12 Most of the time they drive me around, since I can't drive anymore. They always come on time and they know what they are doing. I am a current client of this provider

5 5 1

Karen L_16 2020-05-28 They could have told me I would be charged for the first few days. They give us a free consultation first. I am a past client of this provider

5 3 1

Bernard N_1 2020-04-16 It's helpful to have someone around to talk to. They come and do what they have to do. They're very helpful. I am a current client of this provider

5 4 1

Anonymous_3677 2020-04-06 They provide companionship and help me with whatever I need. I like everything about the care, especially the companionship. I am a current client of this provider

5 5 1

Donald H_6 2020-03-12 They don't stay too long when someone comes. I don't have a complaint about them. I am a current client of this provider

5 4 1

Daniel G_3 2020-02-19 It has been an adjustment for us for the people that are coming through. This is my first time with an agency, but I like the professionalism, interview when they first came out, I liked the follow through. I am a current client of this provider

5 5 1

William C_27 2020-02-05 When they come, I can get things done. I like the woman who is here currently, and I like the previous woman. They come on time and do what they need to do. I am a current client of this provider

5 5 1

jrag 2020-01-15 We recently signed up with Home Helpers to assist my 86 year old mother with cleaning, meals, laundry etc. I contacted the franchise owner who came to our home and we developed a plan of what type of care was needed. He assured us his company could meet our needs and said to call him directly if any problems with the service occurred. We started out with one day a week for three hours per day and she did a good job. However, when we needed to add more days , the care providers sent were substandard. The young woman sent on 31 Dec arrived and was coughing continuously. She stated she had a bad cold for the past several days. She did not put a mask on until my mother asked if she had one. My mother later asked her to bring up two small area rugs for the bathroom that were hanging on the drying rack in the basement. She came up with the old rugs that were in front of the washing machine. When it was pointed out that these were not the right rugs, she said she didn’t know what is a drying rock. My mother then just told her to put the rugs back. After she left the house, my mother noticed a light was left on in the basement and went down to turn it off. She also found the door was left open to the unheated basement. I called the franchise owner, told him what occurred and asked why they would send a sick caregiver to care for an elderly person. I then asked to replace her. On 7 Jan 20, Home Helpers sent a new person who arrive 45 minutes late and by her own admission was a heavy smoker and reaked of smoke. My mother immediately asked her to leave before it triggered an asthma attack. I immediately called the owner and instead of being alarmed and wanting to correct the problems, he just said he didn’t think this is going to work. I immediately cancelled service with the company. I believe the home care provided by Home Helpers was very poor and actually put my mother at risk of getting sick or falling. The franchise owner states the people working for him are all his employees and well trained, but the reality is he doesn’t have enough quality people. I would not recommend this company for any home care for your loved one. I am a past client of this provider

5 2 1

Herbert T_3 2019-11-20 She came twice a week. The most helpful part of the services was just the interest and care she had for him. I appreciated the personal compassion. I am a past client of this provider

5 5 1

Larry T_7 2019-10-03 They could have the girls not be on their cell phones when they're here. They have good communication. I am a current client of this provider

5 4 1

Judy H_3 2019-09-03 It was a tremendous help because I had a chance to get out and do something for myself. The woman who came out didn't have a cell phone, so she couldn't keep in touch with me. I am a current client of this provider

5 4 1

Marylou C 2019-08-16 I couldn't have done without the services. They were there to help me every time I needed them. I was the only other one in the house to take care of my husband. They were efficient and did everything that they were asked and able to do. They did it well, and they were compassionate. I am a past client of this provider

5 5 1

Ann C_13 2019-08-01 They are so good that my daughter started getting them. I think they are excellent, and I am pleased with them. I like everything because they try so hard to please and accommodate me. They are very considerate. I am a current client of this provider

5 5 1

Barbara K_9 2019-05-17 They are companions. They take me to the doctors and to the grocery store. They are friendly when they come in. They are neat, tidy, and helpful. I am a current client of this provider

5 4 1

Mary N_9 2019-04-11 They have someone to care for my mom when I can't be there. I like that they are responsive and always communicate if there are any changes. I am very happy with our primary caregiver. I am a current client of this provider

5 5 1

Sharon W_9 2019-03-21 It has my life much better. They have helped the most by giving me a shower. They know what they are doing. I am a current client of this provider

5 5 1

Dick and Athlyn F 2019-02-05 It takes the burden off of me to occupy my wife so I can do things on my own. I like the convenience and the general attitude of the people involved. I am a current client of this provider

5 5 1

Karen H 2018-12-15 It's very helpful. They help me catch up on things I'm not able to get to. I have a caregiver that comes in and does the things in my house that I am not able to do. I think they do a very good job. I am a current client of this provider

5 5 1

Anita H_6 2018-11-12 She makes my life easy and nice. She does everything for me. She gets everything I want and takes me anywhere I want. I am a current client of this provider

5 5 1

Eva L 2018-10-02 They clean the house. The lady that comes does a fantastic job. I am a current client of this provider

5 4 1

Joseph B_2 2018-09-13 They help just by being here to take care of my parents, and that allows me to take some time off. They're very nice people and are very well trained. I am a current client of this provider

5 5 1

Saira M 2018-04-20 The caregivers are very helpful. They listen to me and my needs. I would like the caregivers to cook for me sometimes. I am a current client of this provider

5 4 1

Cropper, D 2018-04-02 I like the caregiver who is assigned to my mother's care because works well with my mother. They take care of my mother at home so I don't have to put her in a nursing home. I am a current client of this provider

5 5 1

Anonymous 2018-03-27 They were easy to get a hold of, they came out right away, and everyone has been nice to us. The only problem I have is when they don't have someone available. It seems like that they don't have enough staff. When they are here, it helps take the care off of me so that I can work. I am a current client of this provider

5 4 1

Mimi B 2018-03-26 They have been very responsive. They work 24/7 so they are always able to get back to me. They are very accommodating with choosing caregivers. They are able to provide good quality care. If Cheryl can't make it, they always provide someone else for us. I am a current client of this provider

5 5 1

Dorothy P 2018-03-26 The CNAs are very nice and efficient by fulfilling my request and needs. I had a stroke so I don't have use of my left hand; they help me get dressed, shower, exercise, and just get me going. I am a current client of this provider

5 5 1

Marlene C 2018-02-01 The person in charge of Home Helpers was very conscientious and thorough. He came to the house in the beginning and assessed the type of care she needed. Home Helpers should've been a little more proactive about communicating about what needs to be done. The caregiver could've checked with us before doing anything that the client asked them to do. I am a current client of this provider

5 4 1

William G 2018-01-03 So far, there has been no negative experience. The first caregiver who came just didn't connect, so they gave us two other caregivers, and these two are both great. William doesn't do anything on his own. When he goes up to the shower and comes back down, they remind him of all that he has to do. They make sure everything's done. I am a current client of this provider

5 5 1

Rita C_8 2018-01-03 This latest one, my caregiver does everything before I even think of it. She's right there,m takes care of me, cleans around me, and just cares. Everything about it is easier. My caregiver makes my meals, she'll help me dress, shower, and I couldn't get in the tub at all if she didn't help me. She makes my bed, cleans around me, reminds me to take my pills, and she's good all around. I am a current client of this provider

5 5 1

Carmin C 2017-12-02 Home Helpers is good at working with you with your schedule. Home Helpers caregivers give my loved one that feeling of being safe. I am a current client of this provider

5 5 1

William L 2017-12-01 I wish I could afford more hours with Home Helpers. Home Helpers has done more than they promised. I am a current client of this provider

5 5 1

Julie C_4 2017-10-04 Home Helpers has such superb workers. They have provided my mother with wonderful services. The caregivers are very understanding and empathetic. Home Helpers makes my life easier by having a caregiver who looks after my mother while I go to work. It makes me feel at ease while I am working. I am a current client of this provider

5 5 1

Nicholas and Audrey C 2017-08-23 Nothing against the work itself, but I probably wouldn't recommend an outside group like Home Helpers to others. I don't feel comfortable recommending someone to go to a friend's house because I risk being wrong about the services. The services correct problems for me. I am a current client of this provider

5 4 1

Alan K 2017-08-01 Nobody is perfect, but the caregivers help with everything. They help with basic things, laundry, and food. I didn't think the caregivers have had to do much companionship. I am a current client of this provider

5 4 1

Anne B_5 2017-06-05 My caregiver does not know how to cook, and she is not very smart. I have to ask her to get up and do any work. Having Home Helpers right now is more of a burden because my caregiver is not very good, but its also hard to find caregivers to work with me because I smoke. I am a current client of this provider

5 3 1

Michael H_5 2017-05-15 I would tell someone that Home Helpers is responsive, and the caregivers are qualified. The caregivers from Home Helpers are with the client 24/7, and he wouldn't be able to function without the care. I am a current client of this provider

5 5 1

Benjamin G_1 2017-04-20 I would tell them that I am satisfied with Home Helpers. Home Helpers has made my life easier by having someone help me take care of my husband. I am a current client of this provider

5 5 1

Jane C_4 2017-03-16 Home Helpers makes it so I don't have to deal with any paperwork, they take care of that. Overall, Home Helpers has made a difference, but my husband still does a lot of the care because my caregivers are only here three hours a day, five days a week. I am a current client of this provider

5 4 1

Lynn Z_1 2017-03-09 I've only dealt with Home Helpers for about a month, but they have been very accommodating, and are diligent about finding a good match for my mom. My mom is able to stay at home, rather than go into a facility. I am a current client of this provider

5 5 1

Robert C_12 2017-03-02 I would tell a friend that Home Helpers is pretty good about addressing the issues we have. They accommodate my schedule well. They're a good company and I'm happy with them. The services from Home Helpers free me up so I can go to work. I am a current client of this provider

5 5 1

Jane B_6 2017-02-10 I would recommend Home Helpers because they are absolutely the best because they give excellent care. They are very friendly and on top of this, they do their work very well. I cannot tell you one thing that I am dissatisfied with, and I'm being sincere. Home Helpers has helped me in every way. They are kind, do exactly what I want them to do, and they do it excellently. I am a current client of this provider

5 5 1

Jim H_5 2017-02-02 I would tell someone that I've visited very nice people in the office who are very competent. My caregiver is very good. I couldn't do without the services. I am a current client of this provider

5 5 1

Joan C_7 2017-01-18 Home Helpers is a good service and it is the right price. I am pleased with it. Home Helpers is there to help me recover. I am a current client of this provider

5 5 1

Caring111139250 2015-09-04 We have been using Home Helpers for about a month now. The caregivers are very good, and I have no complaints. We have caregivers every evening for my husband, and he is very much compatible with the caregivers that he has. They caregivers take their time. They are patient. They know what they are doing. Their communication is very good. They are very much worth recommending to others. I am a current client of this provider

5 5 1

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2019, 2020, 2021, 2022

Home Helpers of Enfield (800) 973-1841

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Reviews of Home Helpers of Enfield

74 Reviews Write a review

Home Care Reviews for Home Helpers of Enfield

August 04, 2022

By Douglas A_1

I am a current client of this provider

I am happy when she comes; she does a good job. She is easy to get along with.

Provider Response

Thank you for the review, we know she looks forward to the visits. As always feel free to call the office and more importantly, thank you for your service to our country.

April 23, 2022

By Don S_19

I am a past client of this provider

It was very good, they strengthened him with exercises and voice things and taught us how to do it ourselves. They were great, compassionate, and professional and they did their job well.

Provider Response

Thank you Don, It is a pleasure to assist you and you family.

March 17, 2022

By Dick and Athlyn F_1

I am a current client of this provider

They have given me continuous service. The caregiver is talented and prompt.

Provider Response

Thank you for your review and support. Lori enjoys working with you.

February 11, 2022

By William B_28

I am a current client of this provider

Home Helpers are very good to me, help me with all my needs, and make me feel good about myself. Home Helpers are nice, caring, compassionate, and understanding your needs.

Provider Response

William thank you for your review. We appreciate the privilege to work with you and your amazing outlook on life.

January 04, 2022

By Evelyn S_4

I am a current client of this provider

We had two different girls over here, and neither of them could get her to take a bath. The first girl that was here, we asked her to clean the house, and she didn't seem to be qualified to do that.

December 23, 2021

By Richard K_22

I am a past client of this provider

I had no problems. They were prompt. They were prompt and had good attitudes.

November 22, 2021

By Michael V_12

I am a current client of this provider

I'm unable to take care of my husband, so they come in and keep him clean. They keep us informed of when things change.

September 23, 2021

By James H_35

I am a current client of this provider

They are very punctual, and they are there when they are supposed to be there. I like that they are efficient and helpful and overall great to have around.

September 07, 2021

By Flora G

I am a current client of this provider

They have given my mother-in-law a sense of security going in and out of the tub. They have been on time and reliable so far.

August 04, 2021

By Patricia M_36

I am a current client of this provider

She helps with laundry but one time she took the laundry from me to do it. I left my apartment and my apartment manager asked me why I had dirty laundry in the shared laundry room. I came back and my wet laundry was a mess all over. And I shouldn't be lifting laundry up and down my stairs as my back is broken.

Provider Response

Patricia, Thank you for the feed back. I understand the shift did not have enough time to finish and we sent our on-call caregiver to to finish at no charge. We are glad you called the office so we could finish the laundry for you with our on-call.

July 09, 2021

By Imelda "Mel" J

I am a past client of this provider

They have helped us the most by bringing me a peace of mind and safety. I would tell a friend that they are responsive.

Provider Response

Mel, It was a pleasure working with you and we wish you all the best. Amber enjoyed being your caregiver.

June 08, 2021

By Carolyn T_4

I am a current client of this provider

They have relieved a lot of stress. The girl does everything for me and is very nice no matter what. I would like to see them recommend things for people to do since I have never done this before and I have to keep thinking of things for them to do.

May 14, 2021

By Barbara G_44

I am a current client of this provider

They do as I ask. I have a very good situation. The caregiver that comes is excellent.

May 06, 2021

By Anonymous_4805

I am a past client of this provider

I would have liked to not have to tell them what to do every time. Some of the caregivers just wanted to come sit, they were not interested in cleaning up.

Provider Response

Thank you for your review. As this is Anonymous we are unable to address the concern with the caregiver(s.) We always encourage our clients to speak with the office staff with any concerns so we can address them.

April 24, 2021

By Shirley P

I am a current client of this provider

They are reasonable people. I like that they don't annoy us with phone calls. I like the person they send out to help us.

March 11, 2021

By Mark B_23

I am a current client of this provider

I only have her once a week but she is great. They are helping me out right now. I can't do much right now and neither can my wife.

March 03, 2021

By Irving P

I am a past client of this provider

Our caregiver was my lifesaver during this time. Without the services I don't know if I would still be around. Our caregiver that the company sent was very good.

January 25, 2021

By Lotti K

I am a current client of this provider

They have helped bathe my father because he cannot on his own. I like that the caregiver takes initiative to get everything done that needs to get done.

January 06, 2021

By Vernal R

I am a current client of this provider

They provide him with personal care. They do a good job cleaning house and washing clothes.

December 14, 2020

By Mary K_22

I am a current client of this provider

The people have been very good, and they always accept suggestions from the customer. I like that they are full of good people.

December 02, 2020

By Wilson T

I am a current client of this provider

It has had a high impact because the caregivers do a good job at helping my husband out and giving me time to myself. I would recommend the caregivers at Home Helpers because the caregivers do a good job.

November 19, 2020

By Anonymous_4253

I am a current client of this provider

I am not having such great care sometimes which is why I am rating it this way. I am not able to get the help I need. I have had to do things myself and after they leave if they don't do it I have to and its unsafe for me. My current person is depressed and it makes it hard for me because I did not want to say anything.

Provider Response

We are so sorry your caregiver is not meeting your expectations. Please call the office and we will immediately resolve this. You mentioned your caregiver is depressed. We would also like to know more about it so we can help the caregiver as well. At Home Helpers, we care for our caregivers as much as we care for our clients. Thank you for your continued trust in our services.

November 16, 2020

By Anonymous_4275

I am a current client of this provider

They clean my house and help with personal care. They give me good people and are nice to me. The people in the office call me.

October 12, 2020

By Sandra M_8

I am a current client of this provider

She has been able to help shower her and do ADL skills. I like the aide, Breonna.

September 25, 2020

By Anonymous_4057

I am a current client of this provider

The biggest help is that they wash my clothes. The caregivers do everything I ask them to do.

August 05, 2020

By James R_18

I am a past client of this provider

I was not damaged too much by the fall so I got well pretty quick. They were very helpful in getting me back on my feet. Everybody that we interacted with was pleasant, easy to get along with.

July 24, 2020

By John and Rose M

I am a current client of this provider

They take excellent care of us. The caregiver is great. They are very good, efficient, help us, take care of us, and keep us in good shape.

July 14, 2020

By Karen

I am a current client of this provider

We're using Home Helpers of Enfield and we're very happy with them. One woman comes every day in the morning, and two other people handle the night for the whole week. The caregivers are very nice, they watch my mother, and they take care of her very well. They also feed her well.

July 13, 2020

By Roosevelt B

I am a current client of this provider

She helps out the most by keeping his living area and bathroom just spotless, and his cleanliness is very important. The worker that we have is always on time and she is very helpful.

June 16, 2020

By Evelyn D_4

I am a current client of this provider

Also when we needed care they were prompt in setting it up. They are flexible and the caregivers are very good.

June 12, 2020

By Robert S_48

I am a current client of this provider

Most of the time they drive me around, since I can't drive anymore. They always come on time and they know what they are doing.

May 28, 2020

By Karen L_16

I am a past client of this provider

They could have told me I would be charged for the first few days. They give us a free consultation first.

April 16, 2020

By Bernard N_1

I am a current client of this provider

It's helpful to have someone around to talk to. They come and do what they have to do. They're very helpful.

April 06, 2020

By Anonymous_3677

I am a current client of this provider

They provide companionship and help me with whatever I need. I like everything about the care, especially the companionship.

March 12, 2020

By Donald H_6

I am a current client of this provider

They don't stay too long when someone comes. I don't have a complaint about them.

February 19, 2020

By Daniel G_3

I am a current client of this provider

It has been an adjustment for us for the people that are coming through. This is my first time with an agency, but I like the professionalism, interview when they first came out, I liked the follow through.

February 05, 2020

By William C_27

I am a current client of this provider

When they come, I can get things done. I like the woman who is here currently, and I like the previous woman. They come on time and do what they need to do.

January 15, 2020

By jrag

I am a past client of this provider

We recently signed up with Home Helpers to assist my 86 year old mother with cleaning, meals, laundry etc. I contacted the franchise owner who came to our home and we developed a plan of what type of care was needed. He assured us his company could meet our needs and said to call him directly if any problems with the service occurred. We started out with one day a week for three hours per day and she did a good job. However, when we needed to add more days , the care providers sent were substandard. The young woman sent on 31 Dec arrived and was coughing continuously. She stated she had a bad cold for the past several days. She did not put a mask on until my mother asked if she had one. My mother later asked her to bring up two small area rugs for the bathroom that were hanging on the drying rack in the basement. She came up with the old rugs that were in front of the washing machine. When it was pointed out that these were not the right rugs, she said she didn’t know what is a drying rock. My mother then just told her to put the rugs back. After she left the house, my mother noticed a light was left on in the basement and went down to turn it off. She also found the door was left open to the unheated basement. I called the franchise owner, told him what occurred and asked why they would send a sick caregiver to care for an elderly person. I then asked to replace her. On 7 Jan 20, Home Helpers sent a new person who arrive 45 minutes late and by her own admission was a heavy smoker and reaked of smoke. My mother immediately asked her to leave before it triggered an asthma attack. I immediately called the owner and instead of being alarmed and wanting to correct the problems, he just said he didn’t think this is going to work. I immediately cancelled service with the company. I believe the home care provided by Home Helpers was very poor and actually put my mother at risk of getting sick or falling. The franchise owner states the people working for him are all his employees and well trained, but the reality is he doesn’t have enough quality people. I would not recommend this company for any home care for your loved one.

Provider Response

Dear Dr. JR Thank you for taking the time to articulate your concerns. Specifically, about the issues you mention: 1) It is our policy that the caregiver should call out when feeling sick or ill. From what you say, that seems to have been the problem. We will follow up to make sure it doesn’t happen again. 2) You had never mentioned that your mother suffered from asthma or requested non-smoking caregivers. If you had, we could have easily accommodated that request. 3) As you indicated, it is clear that your mother is frail and manages several issues that require medical attention and care. Even with the modest additional hours, we recognized that she needed more hours than rendered thus our recommendation that you searched for another agency. We are grateful for the time we had to serve your family.

November 20, 2019

By Herbert T_3

I am a past client of this provider

She came twice a week. The most helpful part of the services was just the interest and care she had for him. I appreciated the personal compassion.

October 03, 2019

By Larry T_7

I am a current client of this provider

They could have the girls not be on their cell phones when they're here. They have good communication.

September 03, 2019

By Judy H_3

I am a current client of this provider

It was a tremendous help because I had a chance to get out and do something for myself. The woman who came out didn't have a cell phone, so she couldn't keep in touch with me.

August 16, 2019

By Marylou C

I am a past client of this provider

I couldn't have done without the services. They were there to help me every time I needed them. I was the only other one in the house to take care of my husband. They were efficient and did everything that they were asked and able to do. They did it well, and they were compassionate.

August 01, 2019

By Ann C_13

I am a current client of this provider

They are so good that my daughter started getting them. I think they are excellent, and I am pleased with them. I like everything because they try so hard to please and accommodate me. They are very considerate.

May 17, 2019

By Barbara K_9

I am a current client of this provider

They are companions. They take me to the doctors and to the grocery store. They are friendly when they come in. They are neat, tidy, and helpful.

April 11, 2019

By Mary N_9

I am a current client of this provider

They have someone to care for my mom when I can't be there. I like that they are responsive and always communicate if there are any changes. I am very happy with our primary caregiver.

March 21, 2019

By Sharon W_9

I am a current client of this provider

It has my life much better. They have helped the most by giving me a shower. They know what they are doing.

February 05, 2019

By Dick and Athlyn F

I am a current client of this provider

It takes the burden off of me to occupy my wife so I can do things on my own. I like the convenience and the general attitude of the people involved.

December 15, 2018

By Karen H

I am a current client of this provider

It's very helpful. They help me catch up on things I'm not able to get to. I have a caregiver that comes in and does the things in my house that I am not able to do. I think they do a very good job.

November 12, 2018

By Anita H_6

I am a current client of this provider

She makes my life easy and nice. She does everything for me. She gets everything I want and takes me anywhere I want.

October 02, 2018

By Eva L

I am a current client of this provider

They clean the house. The lady that comes does a fantastic job.

September 13, 2018

By Joseph B_2

I am a current client of this provider

They help just by being here to take care of my parents, and that allows me to take some time off. They're very nice people and are very well trained.

April 20, 2018

By Saira M

I am a current client of this provider

The caregivers are very helpful. They listen to me and my needs. I would like the caregivers to cook for me sometimes.

Provider Response

Hi Saira, thanks for your review of our services. We will be contacting you shortly to include meal preparation in your care plan.

April 02, 2018

By Cropper, D

I am a current client of this provider

I like the caregiver who is assigned to my mother's care because works well with my mother. They take care of my mother at home so I don't have to put her in a nursing home.

March 27, 2018

By Anonymous

I am a current client of this provider

They were easy to get a hold of, they came out right away, and everyone has been nice to us. The only problem I have is when they don't have someone available. It seems like that they don't have enough staff. When they are here, it helps take the care off of me so that I can work.

March 26, 2018

By Mimi B

I am a current client of this provider

They have been very responsive. They work 24/7 so they are always able to get back to me. They are very accommodating with choosing caregivers. They are able to provide good quality care. If Cheryl can't make it, they always provide someone else for us.

March 26, 2018

By Dorothy P

I am a current client of this provider

The CNAs are very nice and efficient by fulfilling my request and needs. I had a stroke so I don't have use of my left hand; they help me get dressed, shower, exercise, and just get me going.

February 01, 2018

By Marlene C

I am a current client of this provider

The person in charge of Home Helpers was very conscientious and thorough. He came to the house in the beginning and assessed the type of care she needed. Home Helpers should've been a little more proactive about communicating about what needs to be done. The caregiver could've checked with us before doing anything that the client asked them to do.

January 03, 2018

By William G

I am a current client of this provider

So far, there has been no negative experience. The first caregiver who came just didn't connect, so they gave us two other caregivers, and these two are both great. William doesn't do anything on his own. When he goes up to the shower and comes back down, they remind him of all that he has to do. They make sure everything's done.

January 03, 2018

By Rita C_8

I am a current client of this provider

This latest one, my caregiver does everything before I even think of it. She's right there,m takes care of me, cleans around me, and just cares. Everything about it is easier. My caregiver makes my meals, she'll help me dress, shower, and I couldn't get in the tub at all if she didn't help me. She makes my bed, cleans around me, reminds me to take my pills, and she's good all around.

December 02, 2017

By Carmin C

I am a current client of this provider

Home Helpers is good at working with you with your schedule. Home Helpers caregivers give my loved one that feeling of being safe.

December 01, 2017

By William L

I am a current client of this provider

I wish I could afford more hours with Home Helpers. Home Helpers has done more than they promised.

October 04, 2017

By Julie C_4

I am a current client of this provider

Home Helpers has such superb workers. They have provided my mother with wonderful services. The caregivers are very understanding and empathetic. Home Helpers makes my life easier by having a caregiver who looks after my mother while I go to work. It makes me feel at ease while I am working.

August 23, 2017

By Nicholas and Audrey C

I am a current client of this provider

Nothing against the work itself, but I probably wouldn't recommend an outside group like Home Helpers to others. I don't feel comfortable recommending someone to go to a friend's house because I risk being wrong about the services. The services correct problems for me.

August 01, 2017

By Alan K

I am a current client of this provider

Nobody is perfect, but the caregivers help with everything. They help with basic things, laundry, and food. I didn't think the caregivers have had to do much companionship.

June 05, 2017

By Anne B_5

I am a current client of this provider

My caregiver does not know how to cook, and she is not very smart. I have to ask her to get up and do any work. Having Home Helpers right now is more of a burden because my caregiver is not very good, but its also hard to find caregivers to work with me because I smoke.

Provider Response

Dear Ann B., Thanks for bringing this up to our attention. It has been an honor for us to be responsible for your care. Unfortunately, we were not aware you were unsatisfied with your caregiver, since you have never mentioned it to us before. It is our policy to do everything we can to satisfy our clients. We will make adjustments to the care plan and even replace the caregiver, when the client believes it is not a match. It is our objective to always achieve a high level of satisfaction from each of our clients, offering the best care. If you look at our other reviews, you will see that this is more the case than not. Thanks for your feedback.

May 15, 2017

By Michael H_5

I am a current client of this provider

I would tell someone that Home Helpers is responsive, and the caregivers are qualified. The caregivers from Home Helpers are with the client 24/7, and he wouldn't be able to function without the care.

April 20, 2017

By Benjamin G_1

I am a current client of this provider

I would tell them that I am satisfied with Home Helpers. Home Helpers has made my life easier by having someone help me take care of my husband.

March 16, 2017

By Jane C_4

I am a current client of this provider

Home Helpers makes it so I don't have to deal with any paperwork, they take care of that. Overall, Home Helpers has made a difference, but my husband still does a lot of the care because my caregivers are only here three hours a day, five days a week.

March 09, 2017

By Lynn Z_1

I am a current client of this provider

I've only dealt with Home Helpers for about a month, but they have been very accommodating, and are diligent about finding a good match for my mom. My mom is able to stay at home, rather than go into a facility.

March 02, 2017

By Robert C_12

I am a current client of this provider

I would tell a friend that Home Helpers is pretty good about addressing the issues we have. They accommodate my schedule well. They're a good company and I'm happy with them. The services from Home Helpers free me up so I can go to work.

February 10, 2017

By Jane B_6

I am a current client of this provider

I would recommend Home Helpers because they are absolutely the best because they give excellent care. They are very friendly and on top of this, they do their work very well. I cannot tell you one thing that I am dissatisfied with, and I'm being sincere. Home Helpers has helped me in every way. They are kind, do exactly what I want them to do, and they do it excellently.

February 02, 2017

By Jim H_5

I am a current client of this provider

I would tell someone that I've visited very nice people in the office who are very competent. My caregiver is very good. I couldn't do without the services.

January 18, 2017

By Joan C_7

I am a current client of this provider

Home Helpers is a good service and it is the right price. I am pleased with it. Home Helpers is there to help me recover.

September 04, 2015

By Caring111139250

I am a current client of this provider

We have been using Home Helpers for about a month now. The caregivers are very good, and I have no complaints. We have caregivers every evening for my husband, and he is very much compatible with the caregivers that he has. They caregivers take their time. They are patient. They know what they are doing. Their communication is very good. They are very much worth recommending to others.

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About Home Helpers of Enfield

Home Helpers In-Home Care Services is more than an in-home health care agency: we’re your extended family when family can’t be there. We’re a locally-owned, trusted provider of quality, compassionate in-home care, and we customize our home care solutions to your unique situation for an affordable solution that keeps your loved one where they’re happiest: at home.

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Services and Amenities of Home Helpers of Enfield

Agency Type

Full Service Agency

Range of services

Companion Care
Personal Care Assistants
In Home Health
Range Of Services Extra: We Provide Alzheimer's And Dementia Care

Types of care

Transportation: Yes
Doctor Visit Companionship
Light Housekeeping
Transfer Assistance
Dressing And Grooming
Bathing And Toileting
Exercise
Finances Bookkeeping
Home Maintenance
Walking Wheelchair Assistance
Memory Care
Companionship
Meal Preparation
Errand And Grocery Assistance

Travel

Travel Details: Staff Will Travel 15 To 30 Miles To Provide Care.

Screening

In Person Interviews
Reference Checks
Immunizations
Driving Record Check
Credit Check
Residency Confirmation
Background Checks
Drug Screening
Sex Offender Check

Training

Continual Training

Training Areas

Patient Transfers
Stress Management
Family Communication
Transition Issues
Memory Care Training
Ethics
Training Areas Extra: Compassionate Caregiving, Alzheimer's And Dementia Care, Infection Control.

Payment options

Insurance
Credit Card
Check

Payment details

Payroll Provided For Caregivers

Bonded/insured

Bonded And Insured

Licenses

Licenses: Department of Consumer Protection Registration

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