Home Helpers of Enfield

Verified

Anthony T_5

The caregiver is mostly helping me with light housekeeping more than anything. One thing I like about the agency is they are responsive.

Provider Response

John K_59

They have helped the most with keeping my house cleaned, I do my own cooking. She does a lot of helpful things. I like that she has been very dependable.

Gail S_21

The caregiver did the wash and did it just like I would do it. I liked that the caregiver was outstanding.

Provider Response

Susan R_33

They have helped the most by sending my caregiver to me, she has to be the nicest one they got. I would recommend them because the girl that they sent me is absolutely willing and helpful.

Provider Response

Steve C_13

They could make it easier by not charging me much. I would like to see the quality of the people improved.

William B_28

They are efficient. I like them because they are reliable.

Provider Response

Wilbur G_1

The caregiver is what helps me. I like the caregiver.

Provider Response

Shirley F_10

My caregiver has made my experience positive because she meets all of my needs that I require. I like that they're very efficient. My homecare help is very efficient.

Provider Response

Douglas A_1

I am happy when she comes; she does a good job. She is easy to get along with.

Provider Response

Don S_19

It was very good, they strengthened him with exercises and voice things and taught us how to do it ourselves. They were great, compassionate, and professional and they did their job well.

Provider Response

Dick and Athlyn F_1

They have given me continuous service. The caregiver is talented and prompt.

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Evelyn S_4

We had two different girls over here, and neither of them could get her to take a bath. The first girl that was here, we asked her to clean the house, and she didn't seem to be qualified to do that.

Richard K_22

I had no problems. They were prompt. They were prompt and had good attitudes.

Michael V_12

I'm unable to take care of my husband, so they come in and keep him clean. They keep us informed of when things change.

James H_35

They are very punctual, and they are there when they are supposed to be there. I like that they are efficient and helpful and overall great to have around.

Flora G

They have given my mother-in-law a sense of security going in and out of the tub. They have been on time and reliable so far.

Patricia M_36

She helps with laundry but one time she took the laundry from me to do it. I left my apartment and my apartment manager asked me why I had dirty laundry in the shared laundry room. I came back and my wet laundry was a mess all over. And I shouldn't be lifting laundry up and down my stairs as my back is broken.

Provider Response

Imelda "Mel" J

They have helped us the most by bringing me a peace of mind and safety. I would tell a friend that they are responsive.

Provider Response

Carolyn T_4

They have relieved a lot of stress. The girl does everything for me and is very nice no matter what. I would like to see them recommend things for people to do since I have never done this before and I have to keep thinking of things for them to do.

Barbara G_44

They do as I ask. I have a very good situation. The caregiver that comes is excellent.

Shirley P

They are reasonable people. I like that they don't annoy us with phone calls. I like the person they send out to help us.

Mark B_23

I only have her once a week but she is great. They are helping me out right now. I can't do much right now and neither can my wife.

Irving P

Our caregiver was my lifesaver during this time. Without the services I don't know if I would still be around. Our caregiver that the company sent was very good.

Lotti K

They have helped bathe my father because he cannot on his own. I like that the caregiver takes initiative to get everything done that needs to get done.

Vernal R

They provide him with personal care. They do a good job cleaning house and washing clothes.

Mary K_22

The people have been very good, and they always accept suggestions from the customer. I like that they are full of good people.

Wilson T

It has had a high impact because the caregivers do a good job at helping my husband out and giving me time to myself. I would recommend the caregivers at Home Helpers because the caregivers do a good job.

Anonymous_4253

I am not having such great care sometimes which is why I am rating it this way. I am not able to get the help I need. I have had to do things myself and after they leave if they don't do it I have to and its unsafe for me. My current person is depressed and it makes it hard for me because I did not want to say anything.

Provider Response

Anonymous_4275

They clean my house and help with personal care. They give me good people and are nice to me. The people in the office call me.

Sandra M_8

She has been able to help shower her and do ADL skills. I like the aide, Breonna.

Anonymous_4057

The biggest help is that they wash my clothes. The caregivers do everything I ask them to do.

James R_18

I was not damaged too much by the fall so I got well pretty quick. They were very helpful in getting me back on my feet. Everybody that we interacted with was pleasant, easy to get along with.

John and Rose M

They take excellent care of us. The caregiver is great. They are very good, efficient, help us, take care of us, and keep us in good shape.

Karen

We're using Home Helpers of Enfield and we're very happy with them. One woman comes every day in the morning, and two other people handle the night for the whole week. The caregivers are very nice, they watch my mother, and they take care of her very well. They also feed her well.

Roosevelt B

She helps out the most by keeping his living area and bathroom just spotless, and his cleanliness is very important. The worker that we have is always on time and she is very helpful.

Evelyn D_4

Also when we needed care they were prompt in setting it up. They are flexible and the caregivers are very good.

Robert S_48

Most of the time they drive me around, since I can't drive anymore. They always come on time and they know what they are doing.

Karen L_16

They could have told me I would be charged for the first few days. They give us a free consultation first.

Bernard N_1

It's helpful to have someone around to talk to. They come and do what they have to do. They're very helpful.

Anonymous_3677

They provide companionship and help me with whatever I need. I like everything about the care, especially the companionship.

Donald H_6

They don't stay too long when someone comes. I don't have a complaint about them.

Daniel G_3

It has been an adjustment for us for the people that are coming through. This is my first time with an agency, but I like the professionalism, interview when they first came out, I liked the follow through.

William C_27

When they come, I can get things done. I like the woman who is here currently, and I like the previous woman. They come on time and do what they need to do.

jrag

We recently signed up with Home Helpers to assist my 86 year old mother with cleaning, meals, laundry etc. I contacted the franchise owner who came to our home and we developed a plan of what type of care was needed. He assured us his company could meet our needs and said to call him directly if any problems with the service occurred. We started out with one day a week for three hours per day and she did a good job. However, when we needed to add more days , the care providers sent were substandard. The young woman sent on 31 Dec arrived and was coughing continuously. She stated she had a bad cold for the past several days. She did not put a mask on until my mother asked if she had one. My mother later asked her to bring up two small area rugs for the bathroom that were hanging on the drying rack in the basement. She came up with the old rugs that were in front of the washing machine. When it was pointed out that these were not the right rugs, she said she didn’t know what is a drying rock. My mother then just told her to put the rugs back. After she left the house, my mother noticed a light was left on in the basement and went down to turn it off. She also found the door was left open to the unheated basement. I called the franchise owner, told him what occurred and asked why they would send a sick caregiver to care for an elderly person. I then asked to replace her. On 7 Jan 20, Home Helpers sent a new person who arrive 45 minutes late and by her own admission was a heavy smoker and reaked of smoke. My mother immediately asked her to leave before it triggered an asthma attack. I immediately called the owner and instead of being alarmed and wanting to correct the problems, he just said he didn’t think this is going to work. I immediately cancelled service with the company. I believe the home care provided by Home Helpers was very poor and actually put my mother at risk of getting sick or falling. The franchise owner states the people working for him are all his employees and well trained, but the reality is he doesn’t have enough quality people. I would not recommend this company for any home care for your loved one.

Provider Response

Herbert T_3

She came twice a week. The most helpful part of the services was just the interest and care she had for him. I appreciated the personal compassion.

Larry T_7

They could have the girls not be on their cell phones when they're here. They have good communication.

Judy H_3

It was a tremendous help because I had a chance to get out and do something for myself. The woman who came out didn't have a cell phone, so she couldn't keep in touch with me.

Marylou C

I couldn't have done without the services. They were there to help me every time I needed them. I was the only other one in the house to take care of my husband. They were efficient and did everything that they were asked and able to do. They did it well, and they were compassionate.

Ann C_13

They are so good that my daughter started getting them. I think they are excellent, and I am pleased with them. I like everything because they try so hard to please and accommodate me. They are very considerate.

Barbara K_9

They are companions. They take me to the doctors and to the grocery store. They are friendly when they come in. They are neat, tidy, and helpful.

Mary N_9

They have someone to care for my mom when I can't be there. I like that they are responsive and always communicate if there are any changes. I am very happy with our primary caregiver.

Sharon W_9

It has my life much better. They have helped the most by giving me a shower. They know what they are doing.

Dick and Athlyn F

It takes the burden off of me to occupy my wife so I can do things on my own. I like the convenience and the general attitude of the people involved.

Karen H

It's very helpful. They help me catch up on things I'm not able to get to. I have a caregiver that comes in and does the things in my house that I am not able to do. I think they do a very good job.

Anita H_6

She makes my life easy and nice. She does everything for me. She gets everything I want and takes me anywhere I want.

Eva L

They clean the house. The lady that comes does a fantastic job.

Joseph B_2

They help just by being here to take care of my parents, and that allows me to take some time off. They're very nice people and are very well trained.

Saira M

The caregivers are very helpful. They listen to me and my needs. I would like the caregivers to cook for me sometimes.

Provider Response

Cropper, D

I like the caregiver who is assigned to my mother's care because works well with my mother. They take care of my mother at home so I don't have to put her in a nursing home.

Anonymous

They were easy to get a hold of, they came out right away, and everyone has been nice to us. The only problem I have is when they don't have someone available. It seems like that they don't have enough staff. When they are here, it helps take the care off of me so that I can work.

Mimi B

They have been very responsive. They work 24/7 so they are always able to get back to me. They are very accommodating with choosing caregivers. They are able to provide good quality care. If Cheryl can't make it, they always provide someone else for us.

Dorothy P

The CNAs are very nice and efficient by fulfilling my request and needs. I had a stroke so I don't have use of my left hand; they help me get dressed, shower, exercise, and just get me going.

Marlene C

The person in charge of Home Helpers was very conscientious and thorough. He came to the house in the beginning and assessed the type of care she needed. Home Helpers should've been a little more proactive about communicating about what needs to be done. The caregiver could've checked with us before doing anything that the client asked them to do.

William G

So far, there has been no negative experience. The first caregiver who came just didn't connect, so they gave us two other caregivers, and these two are both great. William doesn't do anything on his own. When he goes up to the shower and comes back down, they remind him of all that he has to do. They make sure everything's done.

Rita C_8

This latest one, my caregiver does everything before I even think of it. She's right there,m takes care of me, cleans around me, and just cares. Everything about it is easier. My caregiver makes my meals, she'll help me dress, shower, and I couldn't get in the tub at all if she didn't help me. She makes my bed, cleans around me, reminds me to take my pills, and she's good all around.

Carmin C

Home Helpers is good at working with you with your schedule. Home Helpers caregivers give my loved one that feeling of being safe.

William L

I wish I could afford more hours with Home Helpers. Home Helpers has done more than they promised.

Julie C_4

Home Helpers has such superb workers. They have provided my mother with wonderful services. The caregivers are very understanding and empathetic. Home Helpers makes my life easier by having a caregiver who looks after my mother while I go to work. It makes me feel at ease while I am working.

Nicholas and Audrey C

Nothing against the work itself, but I probably wouldn't recommend an outside group like Home Helpers to others. I don't feel comfortable recommending someone to go to a friend's house because I risk being wrong about the services. The services correct problems for me.

Alan K

Nobody is perfect, but the caregivers help with everything. They help with basic things, laundry, and food. I didn't think the caregivers have had to do much companionship.

Anne B_5

My caregiver does not know how to cook, and she is not very smart. I have to ask her to get up and do any work. Having Home Helpers right now is more of a burden because my caregiver is not very good, but its also hard to find caregivers to work with me because I smoke.

Provider Response

Michael H_5

I would tell someone that Home Helpers is responsive, and the caregivers are qualified. The caregivers from Home Helpers are with the client 24/7, and he wouldn't be able to function without the care.

Benjamin G_1

I would tell them that I am satisfied with Home Helpers. Home Helpers has made my life easier by having someone help me take care of my husband.

Jane C_4

Home Helpers makes it so I don't have to deal with any paperwork, they take care of that. Overall, Home Helpers has made a difference, but my husband still does a lot of the care because my caregivers are only here three hours a day, five days a week.

Lynn Z_1

I've only dealt with Home Helpers for about a month, but they have been very accommodating, and are diligent about finding a good match for my mom. My mom is able to stay at home, rather than go into a facility.

Robert C_12

I would tell a friend that Home Helpers is pretty good about addressing the issues we have. They accommodate my schedule well. They're a good company and I'm happy with them. The services from Home Helpers free me up so I can go to work.

Jane B_6

I would recommend Home Helpers because they are absolutely the best because they give excellent care. They are very friendly and on top of this, they do their work very well. I cannot tell you one thing that I am dissatisfied with, and I'm being sincere. Home Helpers has helped me in every way. They are kind, do exactly what I want them to do, and they do it excellently.

Jim H_5

I would tell someone that I've visited very nice people in the office who are very competent. My caregiver is very good. I couldn't do without the services.

Joan C_7

Home Helpers is a good service and it is the right price. I am pleased with it. Home Helpers is there to help me recover.

Caring111139250

We have been using Home Helpers for about a month now. The caregivers are very good, and I have no complaints. We have caregivers every evening for my husband, and he is very much compatible with the caregivers that he has. They caregivers take their time. They are patient. They know what they are doing. Their communication is very good. They are very much worth recommending to others.