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VITAS Healthcare

9655 Granite Ridge Dr, San Diego, CA 92123

(800) 558-0653 (Call a Family Advisor)

3.66

(6 reviews)

Offers Hospice

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Reviews of VITAS Healthcare in San Diego, California

3.66

(6 reviews)

  • Staff

    5.0

wer

1

October 26, 2018

I am a past client of this provider

We had Vitas for my father for 2 weeks. Every nurse that walked into the room did not know why my dad had hospice care. They made very inappropriate comments about his care and what he should be doing. There is no mechanism in place for nurses or care givers to know what the situation is before they arrive. Even the chaplain made inappropriate comments! The nurses were very nice and seemed competent - but they walked into my dad's room blind. At the end, they were not there. The last day we asked for a hospital bed. It was supposed to be delivered around 12:00, and it didn't arrive until 6pm. We called Vitas because dad seemed to be at the end. They did come, took his vitals, and said he was fine. He died less than 24 hours later. Once dad died, no one ever contacted us, until one month later. That contact was only to recommend bereavement services - I'm sure they get paid for someone to use this service. We were very, very unhappy with Vitas and would not recommend them to anyone.

Provider Response

Thank you for sharing your experience and bringing this to our attention. We take feedback very seriously and would like to learn more. Our care team has made multiple unsuccessful attempts to reach you. If you would, please return our call and ask to speak with general manager Laury Searle-Bliss. Please accept our condolences for your loss.

J.R.

5

March 26, 2018

I visited this facility

We got Vitas Healthcare for my father-in-law before he passed. Their service was wonderful, and they made it easy for us. The caregivers stayed with him, day and night, and gave him medications.

rebecca-gibson

1

May 31, 2017

I am a past client of this provider

One week ago, my father In law was admitted to the ER, diagnosed with UTI, and a recurring bout of pneumonia. We engaged vitas after the last hospice org was being uncommunicative and didn't seem to understand much about dementia. Discharged Friday to memory care with 24 hour vitas nurse in place until stabilized. We received notification that 24 hour care discontinued on Sunday at 4pm. Memory care staff seemed a little iffy about that but it happened without us knowing about it. At midnight he started coughing, difficulty breathing again. Hospice called. No response. Kept calling all night until 5am at which point hospice told memory care to call 911. So our first notification was a call from a strange ER Monday morning (memorial day) saying they had my FIL. Ummmm WHAT? Hospice, you had ONE JOB - to keep him out of the hospital (four traumatic hospitalizations this year totalling six weeks). No notification from vitas. The hospital had no records and did not know he had dementia. We called vitas. What happened !? Vitas nurse showed up at the hospital later that day and said she didn't think anything would happen that day or the next. She also said she had never heard of such a callous response to a hospice patient request. She left. He died 5 hours later. We have not heard from vitas again. So based on our experience, if your loved one dies on a holiday, you're on your own. Get ready to go to the hospital even if the sole reason you engaged hospice was to avoid further hospital visits. And they will just go no contact never to be heard from again.

Caring104402450

5

April 20, 2015

I am a past client of this provider

VITAS took care of my grandmother in the end. They did an excellent job. They go to your location. They really acted like they care, and they’d even reached out to me multiple times after the fact, making sure everything was OK. They just went over and above to make sure that we were taken care of.

Provider Response

Hi Caring104402450, my name is Avni Parekh and I read all the VITAS reviews. Thank you for sharing your experience with us. I am glad to read you were pleased with the care that was provided to your grandmother. One common myth about hospice care is that it is a 'place' one goes to. However, hospice care is actually provided wherever the person calls home. Our teams of hospice experts truly do care for patients and their families as if they were their own, we appreciate you taking notice. If you'd like information about grief support, please feel free to reach out to me so I can direct you to the appropriate person. Sincerely, Avni Parekh

Michael F.

5

November 7, 2011

I visited this facility

As an independent caregiver, I have visited multiple VITAS facilities in both Los Angeles and in San Diego. Last summer during my visit to San Diego to take care of this particular client, I went to the San Diego location and thoroughly enjoyed my stay. The staff here are very compassionate and understanding about the situation that the client is dealing with. Most elderly stay here during the end-of-life phase, and VITAS has always impressed me with the programs that they provide to both the client and the client's family. My client in-particular enjoyed card games and bingo. They had a nice area where clients could visit with each other and with their visitors. He had no complaints with the facility or the staff; and seemed to enjoy his stay here very much. I would highly recommend VITAS to anyone in the LA or San Diego area.

CN4ever

5

July 27, 2011

I am a past client of this provider

This organization saved my life as I had been struggling alone with my husband's care. Vitas nurses and care givers came in and assessed his situation and guided me through his final days. They were kind, caring, patient, and took the stress of my husband's care off of me right in our home. I cannot say enough praises about this organization. They were absolutely wonderful! They provided consuling, and grief groups following his passing. It has been one year since my husband passed and I still attend the grief group they have provided, free of charge, as it was wonderful to meet people who were struggling with the same emotions and fears that I was dealing with. My only regret is that I did not call Vitas sooner.

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Medicare

      Ownership Type: PROPRIETARY - CORPORATION
      Rating Date: 9/1/2023

    About VITAS Healthcare in San Diego, California

    VITAS Healthcare®, the nation's leading hospice provider, delivers comprehensive care for patients facing life-limiting illness. Services include Intensive Comfort CareSM for acute symptom management; after-hours Telecare with immediate access to clinicians; specialized offerings for veterans and AL/LTC residents; educational in-services, grief/loss programs; outcome measurements and more. For more information, please visit us at VITAS.com or call 800.93.VITAS.

    No other hospice compares to our hospice to address the special needs of the veterans, Rapid response time for patient assessments, Ability to provide care throughout Southern California and multiple states to accommodate out of state referrals., Educational in-services, materials and resources, Exceptional Bereavement Services and meetings throughout entire county, Community partnering, Memory Bears, Large volume of volunteers

    Services

    • Pet Therapy
    • Memory Bears
    • Music Therapy
    • Healing Touch
    • Special Veteran's programs
    • Beautician services
    • Extensive Volunteer services that are tailored to the needs of the patient

    Bereavement classes offered in multiple San Diego County locations (six week series)

    Special groups include:

    • "Healing grief one step at a time": a walking group that meets on Tuesdays
    • "Writing my story of grief: A healing journey" - that meets on Wednesdays
    • "Transitions": monthly supportive social group for those who have attended a six week training
    • "Coping with Grief during the holidays"
    • February: Memory Bear Reunion Lunch
    • May: Remembering Mothers
    • June: Remembering Fathers
    • October: Remembering our Grandparents
    • November: A salute to America's Veterans on the USS Midway
    • December: Wreaths of Remembrance

    Special Programs

    • Host Annual Hospice Foundation of America Teleconference
    • Host and attend San Diego Bereavement Consortium
    • Grief & Loss Support Group for Women Inmates of State Prisons
    • Men's Alzheimer Caregiver Support Group
    • Facilitate weekly

    Map of VITAS Healthcare

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