We had Vitas for my father for 2 weeks. Every nurse that walked into the room did not know why my dad had hospice care. They made very inappropriate comments about his care and what he should be doing. There is no mechanism in place for nurses or care givers to know what the situation is before they arrive. Even the chaplain made inappropriate comments! The nurses were very nice and seemed competent - but they walked into my dad's room blind. At the end, they were not there. The last day we asked for a hospital bed. It was supposed to be delivered around 12:00, and it didn't arrive until 6pm. We called Vitas because dad seemed to be at the end. They did come, took his vitals, and said he was fine. He died less than 24 hours later. Once dad died, no one ever contacted us, until one month later. That contact was only to recommend bereavement services - I'm sure they get paid for someone to use this service. We were very, very unhappy with Vitas and would not recommend them to anyone.
Provider Response
Thank you for sharing your experience and bringing this to our attention. We take feedback very seriously and would like to learn more. Our care team has made multiple unsuccessful attempts to reach you. If you would, please return our call and ask to speak with general manager Laury Searle-Bliss. Please accept our condolences for your loss.
