I gave one star because there is not a half or zero star.
DO NOT entrust your loved ones to this facility, especially if they need memory care. My mom spent a total of 2 1/2 months there, Sept.-mid Nov. 2020 and in that short time fell numerous times, (laid on floor all night, sometimes in her own waste), went from fully ambulatory to wheelchair bound, swollen and distended in her mid-section, without so much as a call to any family members to inform us of her decline. This didn't happen over the course of a month, this happened within a week!! When we would get to visit (if there wasn't a COVID outbreak, which there had been) there were times when she had not been showered, was in her p.j.s (at 4:30 in afternoon) and generally unkempt. When we finally got to see pictures of her apartment it was a complete disaster inside. This was heartbreaking. There is no way to call the memory care floor directly, you always have to go through the front desk, they put you through to memory care where NO ONE EVER answers the phone. You then leave a message, asking for a call back and again , NO ONE ever calls you back. You meet with the managment team, ask them to communicate with you regading your mom's health and care, they promise to, and then, NEVER do. This was all for the low, low price of $7,500/mo., and the "non-refundable" $2,500 move-in fee. So, for the 2 1/2 months she was there my mom spent $17,000 dollars. Part of that fee was for the "extra care" they said she needed, but clearly did not recieve. Oh, and they lost one of her hearing aides, so there's another $1900, and my mom is currently down to one hearing aide. So, in just 2 months they managed to drain my 84 year old mom of just shy of $20,000. This place is nothing short of horrific. We had made several attempts to give them a chance to make ammends for lack of care and services and lost personal items, and still (wait for it...) NO COMMUNICATION OR RESPONSE. I wish I had read a few reviews or dug a little deeper before entrusting my loved one to this horrific situation. Their marketing manager sells you something that the Montera could never deliver.
Thank you for your feedback, and the opportunity to discuss this with you one-on-one. We are truly sorry to hear about your experience. There are no excuses. We are looking into this further and will make any necessary corrections to ensure our residents and families are receiving quality care, timely communication, and genuine comfort that our company has long been known for.