Aall Care In Home Services San Diego, CA

JennyB

I needed help with a house-bound, stage 7 Alzheimer's patient. After extensive telephone conversations and an in-home assessment, we agreed Aall Care would start by providing an aide one morning each week. The aide they sent out the first week didn't bother to show up the next time she was due, and her replacement left, without warning, after working only 2 hours of the 4-hour shift. When I sent a polite email to management suggesting that I should not be charged for the full 4 hours, Aall Care reacted by phoning 4 days later to say I should find another agency, saying they didn't have any aides with the "flexibility" I need. A regular visit once a week -- on the day Aall Care chose, no less -- constitutes unusual flexibility? To make matters worse, they charged my credit card for another week's services, without notice and without authorization, even though they had already been paid in full (including payment for 4 hours for the aide who only worked 2 hours.) Given that I had just wasted three weeks trying to arrange for Aall Care to provide in-home care, would have to start all over again with another agency, and would be continue to be unable to leave the house for any reason until someone was found and trained ... and given that the money was spent on training aides who would never be actually caring for the patient ... Aall Care's behavior, start to finish, was inexcusable.