Heritage Court Waukesha

Chris

We toured Heritage Court Waukesha, and I liked the variety of rooms. They have nice private rooms, and the way it was set up, you don't feel locked in. It's very open, with a lot of areas for people to walk around. The staff was very good and informative, and the information she gave me was overwhelming. She answered all our questions and gave us a great tour. They have designated areas for the residents to get together. They have areas where they can walk around if they want to have their little private area. They have TVs in different areas and a little reading room that they can go in.

Jim33

My mother is in Heritage Court Waukesha, and she's in for memory care. She's having a hard time going there and knowing that she's going to have to stay there every day, and the facility has been very helpful about that. When I went there, I noticed that it was extremely clean, which impressed me quite a bit. People were very interested in helping my mother with whatever she may need. They come and check on her every two hours, and I like that because that was an issue we had at home. The staff has been very good. She also likes the food and has even commented a couple of times that it was good.

Jennifer

We visited the Heritage Court Memory Care Waukesha, they didn’t know we were coming, and a nurse took us around. She was fine. The facility was okay, but it didn’t seem to have the activities for the people. It wasn’t as clean as the other places, the rooms fine, they were normal rooms, and it was nothing special. The dining area was fine.

Provider Response

Sharon

Heritage is very neat. I liked the fact that it was strictly all memory care. Everything was geared toward memory care so my husband won't not get lost in the shuffle. They have wonderful activity directors and he participates. They ask people what they would like to do, then they would read out the suggestions. For example, someone once suggested that there's not enough cheese in the sandwiches. For lunch soon after, they announced, "Everyone is going to have an extra slice of cheese because someone thinks they're not getting enough." I think that was very impressive. If there's anything I don't like, it's probably how they handled the medication. I went there at different times of the day to see if the care is consistent, but I was very satisfied. The dining area is excellent, it's very clean. I love how they coax them into eating or trying different things. They do a very nice job.

Provider Response