FAIR VIEW NURSING & REHABILITATION CENTER

Amy

My grandmother was at Fair View Nursing & Rehabilitation Center. She was under rehab and then she was under a full nursing home after rehab. They're very understaffed. They were not able to provide the care that she exactly needed. They were not ones who would motivate the resident if something was needed. If they said, "No, I don't feel like it right now." They would just say, "OK," and then they won't come back and ask again. It seemed like the residents sit there in their rooms staring at the ground the entire day. The staff was rude. They did not care for the residents. They were there pretty much to show up for work and clock in, but you could never find one. They weren't readily available. My grandmother had so many accidents because she had to wait two or three hours to go to the bathroom after she pulled her plug to get somebody to come down. The care there was just very, very poor. Their attitudes towards the residents were very poor, making it seem like they're not important or the things that are needed are not important. There were usually two people per room. It's a complete hospital setting. One time, her roommate was having problems breathing. She was aspirating and it got bad enough to where even though we pulled the nurse button, nobody came. I ran through the hallways trying to find somebody and they're like, "Oh, she'll just be fine." It's getting pretty bad and the resident even said she could not breathe, and the nurses came in and they're all like, "Oh, you're fine. Take smaller bites of your food." They were feeding them chili and this is someone that should not be eating chili or Sloppy Joe's if she's aspirating like that. You should not be feeding spicy food or any of that stuff. They don't seem to have much of a concern on the residents of what they can and cannot eat. It's more or less what they can make in bulk, and they're going to give that to the residents. They were very slow in helping them to go to the bathroom and take a shower. They would get them to rehab, but if the resident could not do it at that moment, they'd just leave the resident there for the rest of the day. They wouldn't try back later. They're still waiting to go to the bathroom and they didn't want to go to rehab and have an accident. That was a big thing that I know a lot of the residents had a problem with. They did not communicate at all with the family. They would have one nurse tell you one thing. Another nurse would tell you another thing. The social worker would tell you a different thing. They would take the residents' personal belongings and either take them away or hold them in an office, but they did not give a reason why. When asked about it, they would say they don't know and were unable to locate the item. For example, her shoes, which she should have been wearing for her physical therapy or her rehabilitation, they didn't even know she had shoes. Somebody put them in her closet, and they never looked and never asked. She didn't wear her shoes the entire time she was there. For her to do her rehab, she needed to wear her shoes. That was brought up before in a conference call with them. They are very caring and concerned when there's a conference call, but the actions that go through it are completely dismissed. They do not do that at all. They discard everything. It's a hospital setting with hospital beds. They do not do one-on-one lifts. They use a lift chair instead, and the residents lose their muscle ability if they use lift chairs. You get a tiny closet, a little side bed nightstand, and a very tiny TV, so you have to squint to watch it because it's so far away. They each all have a roommate, so there were two people per room. It is your typical hospital food, probably a little bit worse. It's not good. It's either very bland or very spicy. They didn't have many options, so if somebody can't have something or it makes them not feel good, they won't change it. They'd have almost the same thing every couple of days to where they might have meatloaf one night, the next night a meatloaf sandwich, and then the next day meatloaf soup. They keep reusing the same thing until it's all gone. They ate in their rooms. They had a common area out front where they had a big TV. You can eat out there if you would like in your wheelchair. They had two couches out there and two sofa chairs. They had a salon where you could get your nails and hair done. They had a birdwatching cage and you could go out there and watch them. The price overall for everything was extremely high. They had activities, but they did not have any for the residents to do within the last two years due to the pandemic. They offered bingo occasionally where they would do it over the intercom systems and then you sit in your room. You play bingo in there and you just listen over the intercom, but it's not interactive. The upkeep and maintenance were pretty good. They took care of everything. Everything was pretty much cleaned. It's a hospital setting so they had actual hospital janitors that came through and sanitize the hallways and clean everything. It had the hospital smell. It smelled just like a nursing home with the urine and everything else. They had a private dining area, so if your family would like to come down, they could sit there and eat with you. They had their physical therapy room and their conference room for their social worker, but nothing major for the residents. They didn't go on trips. They're not allowed to leave.