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Brookdale Nine Mile

5329 West Rifle Club Court, Spokane, WA 99208

(800) 558-0653

Verified Partner

4.09

(11 reviews)

Offers Memory Care
Top rated on Caring.com

2013

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Reviews of Brookdale Nine Mile in Spokane, Washington

4.09

(11 reviews)

  • Facility

    3.7

  • Staff

    4.0

  • Food

    2.8

  • Activities

    2.5

  • Value

    3.0

Top rated on Caring.com

2013

Mike Bell

5

December 6, 2023

I am a friend or relative of a current/past resident

I know many of the caregivers and residents at Brookdale by name. My wife has been a resident there for over six months. I visit the facility frequently for hours at a time. I have nothing but respect and admiration for most of the caregivers at the care facility. They treat the residents as people, demonstrate respect for each one, and exhibit personal concern for each resident’s wellbeing. The caregivers work hard to make the care facility a very pleasant place to reside considering the special circumstances of the residents and the resident’s limited abilities. In my opinion, the staff and management of the care facility care very much for each of the residents.

Barbara

5

April 20, 2023

I visited this facility

Brookdale Nine Mile looked very nice, clean, and well-kept. The staff who assisted me with the tour was very nice, very helpful, and very informative. She gave me all the information I needed to know.

Ann Roberts

1

January 13, 2022

I am a friend or relative of a current/past resident

Complaints are met with two responses. We can do better and or blaming the residents. Rarely are complaints met with a decisive action plan that remedies the problem. The facility director says she’ll pass on the message but nothing ever changes. Her complacency is why your loved ones room won’t be cleaned, laundry won’t be done, toilets won’t work, and calls won’t be returned. There will be many issues with staffing but you’ll still pay full price, and in fact you’ll receive many increases. Ask for an accounting and you’ll get excuses but it will be months before you get anything in writing. This facility isn’t the place for someone you love.

Provider Response

We deeply regret that we were unable to meet all of your expectations. We want to thank you for taking the time to visit and for providing feedback. Please know it will be reviewed and used to better serve our residents and their families in the future.

Carl

5

October 24, 2021

I visited this facility

I went to Brookdale Nine Mile. The tour was nice. It was very nice, very clean, and staffed very well. The administrators there were very helpful. They gave me a ballpark estimate of the cost per month, based on what I told them about my mother's current condition. It was the main thing I was looking for. They were nice. They had rooms for single patients. A room with somebody and would have been cheaper, and if you wanted a room with your spouse, there was that too. It was close to us.

Anna

5

August 21, 2021

I visited this facility

The gentleman who talked to me while I was at Brookdale Nine Mile was extremely knowledgeable, really thoughtful, and brought up some points that my family hadn't thought of before. It was nice to talk with him. When we walked into the building, everything was really clean and everything was honestly beautiful. The facility was very clean, interactive, and had completely reasonable decoration. It was set up in a way that I think someone with dementia would feel comfortable there. I was impressed. I wasn't able to taste any of the food, but I saw the dining area. They have a general area where the residents go to sit and eat, and they also have a private dining room. Both were clean and the people that were there eating looked good and the food smelled good. Some people were chatting, and I think one person was playing a game of cards. There were lots of people sitting outdoors enjoying the sunshine with all the flowers and stuff. Everything was kept up well and looked like they had a lot of good areas for people to do activities, but we came right around lunchtime, so there wasn't a lot going on. They would be my top choice if I had to pick somewhere today to have my grandmother be in for the rest of her life. It would be that particular place.

Tim_S

1

April 2, 2021

I am a friend or relative of a current/past resident

I would recommend anyone with a family member follow their loved ones medication and health very closely. In only a span of 3 months my father had multiple falls with injuries in which we not were notified of any. It was not until we were able to visit and noticed his finger incredibly swollen and appeared broken or dislocated in two places, bruises all over, and multiple skin abrasions that we began asking questions. We knew that there would likely be falls but completely frustrated by the absence of any notification. When we asked what was done to try and fix or help his finger heal (or at least not be as painful) we were told that nothing was done essentially because he was on hospice. Heart breaking to hear that the treatment would be denied for someone in such a fragile state and given no dignity for their remaining time. My mother was prescribed antipsychotics because she was “too difficult to manage” which caused terrible side effects for her. How does a facility that regards themselves as a top notch memory care have difficulty managing someone with dementia resorting to meds so quickly? At the new facility we found, they have a different approach, less medication, and we are able to actually talk with our mother again. The physician Brookdale uses explicitly told us that we need to accept that our parents our dying and seek counseling. I simply can’t understand how someone could care so little about other human beings and even more how Brookdale could work with a person like this defending him when we raised questions. The aids were very friendly but incredibly busy and over worked. In speaking with current and former employees, it appears that the issues we saw came from the health and wellness director who we were told if she had to be called in the middle of the night for an injury she was “madder than hell”.

Provider Response

Thank you for taking the time to provide us with your feedback. We take your comments seriously and are committed to providing quality care and services to our residents. Your feedback has been shared with our management team for review.

Nancy

5

October 2, 2020

I am a friend or relative of a current/past resident

I would recommend Brookdale Nine Mile. I could only see the outside of it because of COVID restrictions, but I saw a video of the inside. It's quite nice. The staff is wonderful. They seem to be well trained on how to cope with someone who is like my husband and in the late stages of dementia and has become violent. They seem to know how to handle him. With his dementia, as far advanced as it is, he does not communicate well. We signed up with hospice yesterday. I haven't even met the people other than the one Zoom conference, but talking to them on the phone they are absolutely wonderful and they treat me with respect and concern as much as they do with my husband. Absolutely nobody has a facility set up like Brookdale has. Brookdale is built specifically for taking care of people like my husband. These other places, they are not prepared to take care of anyone who might become violent, and that's why my husband is not in one closer to home.

Caring Wife

4

April 14, 2019

I am a friend or relative of a current/past resident

My husband is at Brookdale Nine Mile. It has been good. He is doing much better here. They really know how to deal with dementia patients. There are not a lot of activities geared to men, but they are starting to play more of the sports, which is good. My husband likes that. The staff members are very caring. They treat the people very well, which is extremely important. The food is very good; meals are included. At a time they're short-staffed, and my husband has fallen a couple of times, but the RN has always been right there to assess, so that part is very good. There are exercise classes, movies and popcorn, and bingo. There is an open lobby in the afternoon for the residents where they can go in and visit, and have coffee or lemonade and a cookie.

aaronchristofers

5

June 23, 2012

I am a friend or relative of a resident

It was kind of confusing to find, but that could only be because I'm a terrible navigator. Everything about the facility once we got there was amazing. The staff was very nice, and accommodating. I Went with my mother (my grandfathers daughter) who is also of very poor health, and despite the fact he had several other visitors that day, the staff still helped me find a wheelchair my mother could borrow while in the facility. It was spacious, well decorated, and had wonderful common areas where we could go and visit while my grandfather slept. The staff was very knowledgeable about the condition my grandfather had, and was very helpful in answering all of my annoying questions about it. It made me very happy to see that they had many food options for the residence at most meals, and according to my grandpa they always had something he liked. He was happy in his final few weeks, and that is what matters most.

Shauna1

5

February 17, 2012

I am a friend or relative of a resident

Clare Bridge is a very nice facility. The care at Clare Bridge is geared mostly towards caring for dementia and Alzheimer's patients.My great aunt has lived there for almost five years, and although she had a rough start in the first few weeks, she has grown to really like living there. She has made friends and enjoys the daily activities.The facility itself is kept very clean and neat (and it even smells great, unlike some homes I have visited). The decor in the common areas is pretty and offers a variety of activities for both residents and visitors.Residents are also offered activities which are supposed to help slow the progression of Alzheimer's disease. I have joined my aunt for a few meals and the food served when I visited was excellent. They also offered a variety of options for residents to choose from, making it more likely that they will eat nutritiously.All the staff I and my mom have enountered when visiting have been friendly, helpful and compassionate.

dingoes

4

February 17, 2012

I visited this facility

It was sort of in the middle of nowhere and hard to find, but when we did find it we were impressed. It is located in a picturesque part of Spokane, far from the universities and noises of downtown, and away from the crime. The staff were welcoming and friendly and really appreciated our visit. My choir sang for many of the residents for the holiday season and they were so happy we were there. We performed in a big room we were told was the dining hall, and it was beautiful, with picture perfect views of the surrounding areas and large, clear windows. The kitchens were in sight of the dining hall, and they were so clean and pristine. You could really tell the entire staff really cared for the residents and we knew we would love to live there ourselves someday.

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Costs for Brookdale Nine Mile in Spokane, Washington

Memory Care

Memory Care is specifically designed to meet the needs of those with Alzheimer's or other forms of dementia. Specially trained staff members assist with activities of daily living (such as bathing and dressing) and provide therapies to slow further loss of cognitive abilities.

$9,158

Starting Price

Services and Amenities of Brookdale Nine Mile in Spokane, Washington

Room and housing options

  • Companion Suites: We offer companion suites
  • Studio Apartments

Dining options

  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Computer Room
  • Party Space

About Brookdale Nine Mile in Spokane, Washington

At Brookdale Nine Mile we know that memory losses due to Alzheimer's disease and other forms of dementia are progressive and residents' needs are continually changing. That's why we provide balance in our residents' capabilities, personalities, and preferences to create daily routines that enhance their spirits and increase their sense of purpose. We believe the amount of satisfaction our Alzheimer's and dementia care residents receive from the tasks that fill their days goes a long way to maintaining their sense of purpose and overall satisfaction with life. An integral part of this is our promise to encourage each resident to find Daily Moments of Success. To help our residents achieve these moments, our associates receive the tools and training needed in such key areas as specialized dining and the ongoing monitoring of healthcare and behavioral needs, to name a few.

We provide Alzheimer's and dementia care residents with the lifestyle, housing, and services they need in comfortable surroundings combined with the amenities, programs, and care to help stimulate recognition, recall, and wellness in a safe environment. Through years of caring for individuals with dementia, our professional care staff has learned to create optimal surroundings and approaches to care. Familiar environments that our residents have enjoyed throughout their lives are recreated to help them feel reassured and comfortable. The Alzheimer's and dementia care programs at Brookdale Nine Mile are built to embrace, not restrict our residents' desire to wander and to provide a sense of belonging.

Map of Brookdale Nine Mile

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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