Brookdale Nine Mile

Complaints are met with two responses. We can do better and or blaming the residents. Rarely are complaints met with a decisive action plan that remedies the problem. The facility director says she’ll pass on the message but nothing ever changes. Her complacency is why your loved ones room won’t be cleaned, laundry won’t be done, toilets won’t work, and calls won’t be returned. There will be many issues with staffing but you’ll still pay full price, and in fact you’ll receive many increases. Ask for an accounting and you’ll get excuses but it will be months before you get anything in writing. This facility isn’t the place for someone you love.

I went to Brookdale Nine Mile. The tour was nice. It was very nice, very clean, and staffed very well. The administrators there were very helpful. They gave me a ballpark estimate of the cost per month, based on what I told them about my mother's current condition. It was the main thing I was looking for. They were nice. They had rooms for single patients. A room with somebody and would have been cheaper, and if you wanted a room with your spouse, there was that too. It was close to us.

The gentleman who talked to me while I was at Brookdale Nine Mile was extremely knowledgeable, really thoughtful, and brought up some points that my family hadn't thought of before. It was nice to talk with him. When we walked into the building, everything was really clean and everything was honestly beautiful. The facility was very clean, interactive, and had completely reasonable decoration. It was set up in a way that I think someone with dementia would feel comfortable there. I was impressed. I wasn't able to taste any of the food, but I saw the dining area. They have a general area where the residents go to sit and eat, and they also have a private dining room. Both were clean and the people that were there eating looked good and the food smelled good. Some people were chatting, and I think one person was playing a game of cards. There were lots of people sitting outdoors enjoying the sunshine with all the flowers and stuff. Everything was kept up well and looked like they had a lot of good areas for people to do activities, but we came right around lunchtime, so there wasn't a lot going on. They would be my top choice if I had to pick somewhere today to have my grandmother be in for the rest of her life. It would be that particular place.

I would recommend anyone with a family member follow their loved ones medication and health very closely. In only a span of 3 months my father had multiple falls with injuries in which we not were notified of any. It was not until we were able to visit and noticed his finger incredibly swollen and appeared broken or dislocated in two places, bruises all over, and multiple skin abrasions that we began asking questions. We knew that there would likely be falls but completely frustrated by the absence of any notification. When we asked what was done to try and fix or help his finger heal (or at least not be as painful) we were told that nothing was done essentially because he was on hospice. Heart breaking to hear that the treatment would be denied for someone in such a fragile state and given no dignity for their remaining time. My mother was prescribed antipsychotics because she was “too difficult to manage” which caused terrible side effects for her. How does a facility that regards themselves as a top notch memory care have difficulty managing someone with dementia resorting to meds so quickly? At the new facility we found, they have a different approach, less medication, and we are able to actually talk with our mother again. The physician Brookdale uses explicitly told us that we need to accept that our parents our dying and seek counseling. I simply can’t understand how someone could care so little about other human beings and even more how Brookdale could work with a person like this defending him when we raised questions. The aids were very friendly but incredibly busy and over worked. In speaking with current and former employees, it appears that the issues we saw came from the health and wellness director who we were told if she had to be called in the middle of the night for an injury she was “madder than hell”.

I would recommend Brookdale Nine Mile. I could only see the outside of it because of COVID restrictions, but I saw a video of the inside. It's quite nice. The staff is wonderful. They seem to be well trained on how to cope with someone who is like my husband and in the late stages of dementia and has become violent. They seem to know how to handle him. With his dementia, as far advanced as it is, he does not communicate well. We signed up with hospice yesterday. I haven't even met the people other than the one Zoom conference, but talking to them on the phone they are absolutely wonderful and they treat me with respect and concern as much as they do with my husband. Absolutely nobody has a facility set up like Brookdale has. Brookdale is built specifically for taking care of people like my husband. These other places, they are not prepared to take care of anyone who might become violent, and that's why my husband is not in one closer to home.

My husband is at Brookdale Nine Mile. It has been good. He is doing much better here. They really know how to deal with dementia patients. There are not a lot of activities geared to men, but they are starting to play more of the sports, which is good. My husband likes that. The staff members are very caring. They treat the people very well, which is extremely important. The food is very good; meals are included. At a time they're short-staffed, and my husband has fallen a couple of times, but the RN has always been right there to assess, so that part is very good. There are exercise classes, movies and popcorn, and bingo. There is an open lobby in the afternoon for the residents where they can go in and visit, and have coffee or lemonade and a cookie.

It was kind of confusing to find, but that could only be because I'm a terrible navigator. Everything about the facility once we got there was amazing. The staff was very nice, and accommodating. I Went with my mother (my grandfathers daughter) who is also of very poor health, and despite the fact he had several other visitors that day, the staff still helped me find a wheelchair my mother could borrow while in the facility. It was spacious, well decorated, and had wonderful common areas where we could go and visit while my grandfather slept. The staff was very knowledgeable about the condition my grandfather had, and was very helpful in answering all of my annoying questions about it. It made me very happy to see that they had many food options for the residence at most meals, and according to my grandpa they always had something he liked. He was happy in his final few weeks, and that is what matters most.

Clare Bridge is a very nice facility. The care at Clare Bridge is geared mostly towards caring for dementia and Alzheimer's patients.My great aunt has lived there for almost five years, and although she had a rough start in the first few weeks, she has grown to really like living there. She has made friends and enjoys the daily activities.The facility itself is kept very clean and neat (and it even smells great, unlike some homes I have visited). The decor in the common areas is pretty and offers a variety of activities for both residents and visitors.Residents are also offered activities which are supposed to help slow the progression of Alzheimer's disease. I have joined my aunt for a few meals and the food served when I visited was excellent. They also offered a variety of options for residents to choose from, making it more likely that they will eat nutritiously.All the staff I and my mom have enountered when visiting have been friendly, helpful and compassionate.