Avalon Care Center at Northpointe

kar24

This facility helped us overcome, Alcoholism, Depression, Weight Loss. We are now happy, thriving, gaining weight and kind to others and eating normally! We love the clean, secure facility and the wonderful strong staff to patient ratio. The facility is clean, comfortable with large rooms and smells good and sounds peaceful and is so helpful in all needs. Not one complaint after 2 years of tender care!

DISABLED VETERANS WIFE

The rooms were always filthy and dirty with garbage left on the floor dropped by the nurses and not picked up to put in the garbage. Always took the nurses forever to tend to their patients because said they were short staffed and didn't treat their patients with good care or respect. The staff never informed me of any progress in the care of my husband unless I asked them. Had one good nurse who I would recommend but that wasn't enough for the care of all the patients. I wouldn't want to be in their care knowing how they care for their patients and would be the last place I would go to for care if needed. Wouldn't recommend this place for any care even to my worst enemy if I had any.

Review Pro

This is an unsecured facility with no surveillance. They are understaffed and there are no doctors on site. The main activity noticed is watching TV. That is all I see patients doing there. Rooms are typical styled hospital looking rooms with multi patients.

Mary Holmes

I have just been discharged after 6 weeks of excellent care. I was in the hospital for sternoclavical Joint sepsis for 8 days and very ill. My doctors treatment plan recommended to have 3 infusions a day for 6 weeks. This was a shock to myself and husband, but necessary for healing. I was told to pick a Rehab Center from a list provided to me, so I began by asking hospital workers what they knew about several. Avalon came up 4 times over other centers. I worked in rehab many years ago and wanted to be sure I had the best one for this treatment. I am very happy to say I was treated with great respect and wonderful staff care. My experience at this facility and observations of patients and the staff that cared for each person was admiration and much appreciation. They are all very professional and making sure everyone has their needs met at each shift. I feel truly blessed to be taken such good care of for the 6 weeks I was a patient. I and my husband are truly glad to have picked the Best place I could be to heal. Avalon was the best choice for me and I would recommend it to anyone looking for an excellent facility for their loved one, this would be the place. I am very thankful to all the staff who made my long stay work well for me.

caring cousin

For the past two years I have been the contact person for person who was legally blind and receiving dialysis three times weekly. I visited on average about every ten days during that entire time I never saw or heard anything negative from my patient nor from anyone else I encountered at the facility. The room was always clean, the staff respectful and helpful and even extended themselves to accomodate my needs in reference to my patient. I absolutely would recommend this facility to anyone needing their services and would choose this facility for myself should it ever become necessary for my own needs.

Debora2

My mother-in-law is actually in a skilled nursing facility. She is in Avalon Care Center. We chose this facility because my father-in-law had been there after surgery for rehabilitation, and we felt like the nursing staff was extremely good. When my mother-in-law took a turn for the worse, it was determined that it would be the best fit for her and so we have her moved there after hospitalization. Their care is very good. They do a very good job of keeping the family up-to-date with information as to how things are going with my mother-in-law. They let us know -- even if it is just the slightest little thing -- if there has been a change. They're right on top of it and are quick to let us know. The caregivers, at least the one I have contacted, all seem to really, genuinely care about my mother-in-law. They seem to watch her very closely, which I really appreciate. They give my mother-in-law things to do. If she has free time on her hands, she has a tendency to try to leave or sit down and cry, it is part of her illness and it is unfortunate. They also keep track of her quite well -- so far, she has not managed to escape and this is a good thing. My mother-in-law seems to be happy there. What's unique about the caregivers is that they just seem to go the extra mile for all of their patients. I'm very impressed with the fact that they do that. One thing though, it is not a lockdown facility so they have to continually watch the doors to make sure none of the patients leave. Yes, it is a rehab center, but as long as they are going to take in geriatric patients and patients who are needing memory care type facility, it would be better if they actually have a lock on the door. But other than that, they have nothing to improve on.

Caring84753750

We had problems with the care in Avalon Care Center. Mom had to wait too long when she rang the bell. There was a nurse that talked meanly to my mom, and then she wasn’t allowed to talk to her. They’ve got a couple of male aides that were more compassionate. The maintenance and housekeeping were great, but they’re not very skilled in cooking and preparation of meals for the elderly.