My heart breaks to have to write this review. 3 years ago we had to find a caring home for my grandmother. She had progressed in her Alzheimer's disease and needed more constant care. The Lodge and RooLan had a beautiful facility and they told us all the wonderful things they could provide for my grandmother along with the medical care that she needed.
They would not allow us to continue to use her regular doctor and said they had a medical doctor on site that would tend to all her medical needs. In the 3 years that my grandmother was in the facility, my mother, father or I had never seen this "supposed" doctor. When we visited, which my mother did daily, we never, ever met this doctor. We would call to get medical updates and always had to leave a message because the doctor wasn't in.
My grandmother suffered many bladder and kidney infections that we didn't find out about until they were so severe that she ended up in the hospital, she always had numerous bruises, which I completely understand that as we age, we tend to bruise easily, but she had deep tissue bruises (per the hospital staff). She also had deep tissue wounds from her soiled undergarments being left on her for prolonged periods of time. As her time there went on she would tense up and cringe while shaking. We believed this was just some kind of reflex as was told to us by the staff at RooLan. However, after speaking with hospital staff, they informed us that she was in excruciating pain and had been for quite some time.
I feel my grandmothers needs were severely neglected by this facility.
In her final days, my grandmother went into acute kidney failure and RooLan was to be supporting her with hospice care. This was on a Friday afternoon...after a day and a half we discovered she was not receiving the hospice care or pain meds to comfort her. RooLan informed us that due to it being a holiday weekend they wouldn't be able to have a meeting to discuss her hospice needs until the following Tuesday and then they would start providing hospice care Wednesday. My grandmother died on that "Wednesday". Fortunately, we removed her from RooLan and she was able to pass away in a loving caring facility and without pain.
Would I recommend RooLan? Not on my life!!! If you need a senior babysitting facility, they would be wonderful, but not for nursing care. Like I said earlier, the facility looks amazing. But I would never put anyone who is medically fragile in this facility.