TerraBella Salem

Lavon9

I love the location. It was very pretty. But I thought the rooms were small. I did not like the rooms not having a sink in the bathroom. I like how going down the hallway, they have different places to sit and a little nook or something to read. It was nice, but my aunt did not like the feel of the place. In terms of cleanliness, it was clean.

James

We went here. Everything looked opulent and I was extremely impressed. It looked like a very nice hotel. The staff was very engaged, informative, and thorough. I saw the dining area and I saw the people eating. And one of the residents there said the food was very good. One lady was out front smoking a cigarette when I first pulled up. I asked her how the place was. She said, "Oh, I'd give it a C-plus." But as far as I could tell, everything was like A, all the way. The staff showed us all the places and showed us two units, and two available apartments.

Joe

I liked it. They're professional. It's very, very clean. They're really receptive to the needs that I told them about for my aunt. So, that's why I like them. And they were very kind, very nice. They weren't pushy, and they were just really tuned into what my needs were. The person who gave the tour was very, very professional, very nice, very courteous, and very knowledgeable of the questions that I asked. Just a total all around good experience. I just looked in the dining area, didn't go in because they were having some lunch when I was there. It looked very nice, very clean, smelled really good, and all the patients I noticed seemed to be very receptive. And so, when they're that way, that means to me that they're happy where they are. I asked a couple of the patients' relatives and they said they loved the place. One thing I noticed is they had the little Christmas tree over Christmas. Everybody put down what they would like to have for Christmas, and so in that way, everybody got a Christmas gift from somebody, and were just treats for their pets, all the way up to a nice sweater. And I thought that was pretty cool. They had the fireplaces going in. That was really, really nice, I thought. A couple elderly women stood up next to the fireplaces, and that's a good feeling because then I spoke to them, and those are the ones I went up to and said how do you like it here and everything; they said they love it. So that pretty much sealed the deal for me.

Debra

I was very impressed with it. It seemed to be a very nice facility. The dining area was a little more cramped than the other facility. They were close as far as they were seated, and it seemed like the residents were very comfortable with it. But I thought it was a little close. The staff was wonderful and very knowledgeable. They had plenty of activities planned. We saw the general area where they could watch television. They had a large front porch where they could go out, a nice little garden area, and an activities area. The rooms were spacious enough for assisted living, so I was very impressed with the size.

Julie

We went here, but it was full. The rooms were pretty small compared to others, but the facility itself was nice, and it's a great location. I didn't really get a whole interaction with the staff. We weren't able to tour the inside, but the facility looked traditional.

KT

It was the first choice my mother made, but the apartment was too small. She liked the proximity to stores and things like that, and she liked that there was a full kitchen. It was just a one-bedroom apartment, and it would've been too small for her. You have to bring your own furniture. The staff was very nice. They had activities. The other thing that we didn't like about it was they wouldn't allow her to have her own cleaning materials. They said she couldn't have them, and she felt that they were patronizing her a little bit.