Cave Spring Place

We have placed my brother in Brookdale Cave Spring. I like the location and the quality of the people. My brother seems to be well cared for.

My mom lived at this facility when Brookdale Cave Springs was still Emeritus, but she died in November. The staff was always wonderful to my mom. The residents looked very happy. I would give this facility a 100%.

My family and I liked Brookdale Cave Spring better. The lady who gave us the tour was very nice and helpful. She and my sister chatted a lot about football. The main reason why my sister was not enamored of the place was because it was more of a nursing home. My sister was only 59 years old, and the people there were definitely nursing home residents. The residents that we saw were just walking around the dining room. We haven't really seen any activity going on during our visit there. What we saw instead were people mostly sitting or snoozing. They all seemed to be an older clientele. However, I think the residents like being there.

I have a friend staying this facility. I tried several times to call the residency. The front desk staff picked up the phone, and told me to call the Hallway phone.I was advised that If someone passes by they may pick up the phone, and they will go to tell the person to come to the phone, other than that there is no way that you can speak to the resident that s stays in the compound. I asked her why she did not send someone to the Hallway to pick up the phone when it rings. She was very rude, and refused to do that. Her behavior is not acceptable for an employee in such a facility. I will never recommend anyone to stay here. This the worst place that we could send our loved one to.

My father was a resident with progressive Parkinson's and Parkinson's dementia. I found the nursing care adequate and the overall cleanliness was good, but I was very displeased with the end-life care dad received. The Hospice team that supports the facility offered very little in the way of support for either the family or dad; we sat with his body over an hour before someone from Hospice arrived to care for him, and the Hospice careworker barely acknowledged the family in the room at all. When asked if the family should be called in, their response was, “yes, but no rush.” I arrived in time to sit with him, but even as a non-medical professional, knew that we had very little time. Dad passed less than 24 hours after the family was told, “no rush.” His end-life meds were administered by the staff on a regular schedule rather than as-needed. The doctor employed by the facility rarely saw my father. The death certificate indicated “Failure to Thrive” as cause of death with no reference to Parkinson’s (which was the cause of dad going into an assistance facility in the first place), and our family felt that this was a disservice to any Parkinson’s research, as well as a general laze-faire attitude toward the patient. We were with dad at most evening meals to help him, but observed only one aide moving among approximately 30 residents who required assistance at mealtimes. We often wondered about his meal-assistance when were not there. The facility Aides were, for the most part, efficient. Most called dad by name, but some seemed indifferent to his needs -- he was often man-handled to position him where they needed him. Is this common among care-givers? I don't know -- simply an observation. Finally, not one administrator or other professional staff member attended dad's memorial or acknowledged his passing. The lone employee who came the services to pay respect to dad (and by inference, us) was a young Aide who came "on his lunch break." I find this insulting. It seems to me that in a long-term end-life facility at least one administrator should be "assigned" the task of acknowledging their client and the family. This is not Rocket Science...just courtesy.

I did get my aunt in Emeritus at Cave Spring, and she has been there for the last couple of months. For one thing, it is close to my house, so it is convenient. They have a workout room, and they have everything that she at this point in time needs. They offer many activities, but being 91, there's only so many that she can do. As for the staff, I'm working on some little things -- just getting it fine-tuned at this point for her needs. So far, everything is very good. I just have to fine tune some things that are not what I think they should be. As a general thing, it is going very well.

Very good Assisted Living facility? My mother was there four months and they were very good to her until her needs became more intense. As her dementia progressed she needed more one on one care. She has been moved to Emeritus Ridgeway Memory Care unit. With one attendant to every five residence it meets her needs at this stage.

I like living here. In general it's a very nice place to stay. Food is good and nice new menu.