Runk & Pratt at Leesville Rd

cson

This particular facility provides similar excellent care to the other locations, but is a little smaller and more personal setting. I have seen residents come from larger communities where they were a bit overwhelmed and feel much more comfortable here as a personal preference. Love the gardening areas and the activities planned to keep these residents engaged. This is an incredible option for anyone going into assisted living that may need memory care in the future because they could just transfer to another wing in the same building when needed. Some activities include both assisted living and memory care, so it's nice to see familiar faces and not have to make yet another big change.

Post Malone

Great place for senior care! Definitely recommend!

Lisa Bennett

Extremely disappointed in the care of help a family member has been receiving since arriving. When help is called to go to bathroom no one comes in a reasonable amount of time and help has to be called multiple times. Still no one came so we were told to go in the halls and look for someone but we couldn't find anyone in the halls or nursing station. The patient will have to go in their pants unless someone from the family is there to help get them to bathroom. I ask the question "Wonder if it was you trying to go to bathroom and no one would come to help?" Patient doesn't get a bath as scheduled and we can never see the bath schedule. They will always have an excuse and won't show us the schedule so in reality I don't think the Patient gets cleaned on a regular basis. This is not acceptable care. All our family wants is for the basic needs to be met. We have to fight for everything as simple as a shower. We've talked to the administrator several times and essentially nothing gets resolved. We feel very uncomfortable when we leave that she's being taken care of in a proper manner. Don't the let building fool you. They may have it all decorated nice but the care our family member receives is subpar and very disappointing.

Paula034477

I have been very pleased so far with Runk & Pratt. The dining and the rooms are good.

JustSaying...

I would not recommend Runk and Pratt at Liberty Ridge. There is continually a staff shortage, a high rate of staff turnover and a very evident lack of appropriate staff training. Residents are not appropriately or thoroughly assessed to determine needs. When you call, you can rarely get anyone to answer the phones at the nurses' station. The facility may look beautiful but the care is definitely subpar. When my family and I drive away, we don't feel comfortable with our mom being in their care in assisted living. Please don't be blinded by the beauty of the facility. When you look closer, it's cheaply constructed anyway.

Caring109636750

My father has adjusted well, and he has made friends. Him having people his age, there has been an awesome stimulation for his brain, and they're keeping him active. They're providing him three awesome meals a day. I eat there with him, and the food is delicious. They have lots of activities like social outings. I've been very pleased with everything there. The price for what he is getting was cheaper than other places, plus they have the Alzheimer's Board, and they will take him all the way through hospice. It's a place that he needed to be, and when the time comes, he can move to different places without disrupting his schedule too much. The owners come in and socialize with the residents there. We had a 4th of July luncheon and had lots of great activities. They talk to the residents and make sure everybody is OK with their services and talking to family members. We've been there for two months, and I've been very impressed with I've seen so far. The nurses communicate with me. They email me to let me know how he is doing on a weekly basis. I find Runk & Pratt to be an awesome place to live. I even plan to go there.

Caring108442550

We went with Runk and Pratt because it is in a good location; it is centralized to our families. It's a very nice place. It's a very clean place, and they do all their cooking there. They're pretty much quite attentive. Their food is cooked in the facility, and they have their own kitchen, so it is not something that comes in on a truck. They're cooked in this all home style cooking. We didn't go anywhere else after we saw this facility. We really liked it. It was suitable to our needs, so we just went with them. My mother's been there for around a month now.

happy & content

My relatives are very impressed with this facility & state that there are no assisted living facilities in their communities that are nearly as nice & clean. The staff are very friendly and helpful with the residents and respectful of they family and friends as well. Our loved one is very well tended to, happy & content. We highly recommend this facility.

frustrated 2014

I am reluctant to grant any stars to this facility but did not want it to appear that it had been overlooked. The Administrator of this facility is impossible to work with and has proven time and time again that she is more concerned about keeping beds filled than she is in providing appropriate resident care and assistance. She is manipulative and has given my family member a 30 day verbal notice in being removed from the facility when we asked questions or tried to participate in our loved ones care. She and her management staff work together to make things difficult for some families that are struggling to do what is best and right for our loved one. They have a new wing opened and a big need to keep beds filled. The Administrator does not honor POA when notifying families about resident falls and status. She does not return phone calls either. This facility should be avoided.

Sad-n-Disappointed

I would not recommend this facility to anyone and wish that I could have my loved one removed. I have witnessed lack of awareness by staff that a resident has fallen and inability to obtain ice to apply to a bleeding, open wound in a timely fashion. When I call the facility I am rarely allowed to speak to the Administrator and when I ask for a return call, my call is not returned. The term, "Memory Care" facility is misleading because the staff does not receive any specific training or continuing education to care appropriately for memory care patients. It simply means that the facility is locked and residents can not leave or enter the facility without supervision. I strongly recommend against this facility or any associated Runk & Pratt facility. It is clear that management staff does not possess a compassionate attitude toward residents or their families. On a positive note, most of the aides that care for residents are kind and although they are not trained to handle emergency situations well they do possess a caring attitude as they go about their work.