Arbor House Wichita Falls, TX

Arbor House was perfect. It's small and super clean. The people were just above and beyond nice. It suits all our needs and we can get a bigger room there for less money. They have activities available to my father and I plan to bring some things. I chose the studio and they have one already set for him and it's perfect for what he has and what he's gonna bring. The size is great. There are two courtyards and they're both close to his room. His room overlooks one. If he wanders at night, there are several there that also wander at night, so they can walk the halls together. It's a beautiful facility. They have everything very well under control. They also have hospice that he probably will qualify for, and they're going to pick up bathing and medications. They're going to provide enough assistance between the two. They are very good to their clients. They're very loving and they follow the rules. I don't see them ever having the State called on them because they're very careful and it smells just so fresh in there. They pick up the trash three times a day. They have regular-sized washers and dryers, and they do each person's laundry individually and then fold it and return it in the same bag. The staff said you don't even have to put your name on it if you don't want to. Each one is individually handled. They don't throw it into a big industrial size thing and then you don't know if you're going to get it back. It's personalized attention.

Arbor House was nice and clean. It had a dog that was able to run around. The person who gave me the tour was very accommodating and showed me around. They had showers in your apartment and they have a kitchenette in the apartment, which is nice. But everything is going to be nickel-and-dimed. If you want somebody to help you with your pills, that's going to cost you over $200 a month. If you wanted somebody to be there for your shower, it was going to be another couple hundred dollars a month.

Arbor House had a good atmosphere. Everybody had a positive attitude. They had a nice garden area and some turtles in there. It was nice, clean, and welcoming. The food smelled good. They had a full calendar of activities. They would go out to local restaurants, and they had exercise activities and crafts. You could feel the wear in the unit they showed us, but they said they're going to redo it. It needed paint and some carpet, but the building itself was in pretty good shape. The staff was super friendly, too.

My mother has been a resident of the Arbor House for several years. I like that it is a smaller community of seniors and that all of the apartments are on one floor. The staff is very attentive. My mother loves them and feels like they love and care about her. She stays mostly to herself, but the employees still stop by to invite her to be included in activities such as Bible Study’s, crafts, games, holiday and monthly birthday parties. The staff is open to suggestions from residents on new activities to add. There are always a small group of residents in the halls visiting with each other. There are also 2 secure courtyards for the residents to enjoy. The cost is very affordable compared to other facilities in town.

My husband has been a resident at Arbor House for the past six months. My family and I are so thankful for the entire staff. From management to sweet ladies who help make Allen’s life easier, they are wonderful. We love the home like atmosphere the way everyone interacts with the residents. I would recommend Arbor House to anyone who needs a little help and keep their dignity.

My mother has lived there for years and when she was moved there the place was pretty nice place but when it changed hands it's gone way down hill. Not only do they charge ungodly prices. It takes almost everything she gets but she doesn't get what shes charged for, like changing her clothes in the morning, making sure they refill her medicine before she runs out. Giving her meds that she has to request for and they just don't come back. The food she hates, they don't try to consider what she likes or don't likes. It's you eat it or go hungry. I have had to fix her meals and take it to her so she would eat. Almost 3,000 dollars a month and yet you pretty much get ignored when you try to talk to the people in charge. I wish I was able to care for her on my own, because I'm sick of seeing people taking advantage of elderly people and their families. There's other things wrong but takes to long to list it. Wish I knew how to make it better, it just makes me cry. I weekends lucky if they have 2 people there compare to all those people. I guess profit means more than the peoples care and well being

I liked that Arbor House was very homey-looking. I happened to be there when the residents were doing their exercise class and they seemed to be enjoying it. They take the seniors shopping once a week if they want to do that, and they have a van driver to take them. It's also a pet-friendly community. They serve three meals a day. They provide housekeeping and they wash the linens once a week.

I have my mom in Arbor House now. The staff is wonderful, very caring, and very on board in taking care of the elderly. The grounds are very nice and very clean. The maintenance is wonderful. I’ve been there for 2 months, the price is so much cheaper, and you get more amenities there.