Arbor House

My mother has been a resident of the Arbor House for several years. I like that it is a smaller community of seniors and that all of the apartments are on one floor. The staff is very attentive. My mother loves them and feels like they love and care about her. She stays mostly to herself, but the employees still stop by to invite her to be included in activities such as Bible Study’s, crafts, games, holiday and monthly birthday parties. The staff is open to suggestions from residents on new activities to add. There are always a small group of residents in the halls visiting with each other. There are also 2 secure courtyards for the residents to enjoy. The cost is very affordable compared to other facilities in town.

My husband has been a resident at Arbor House for the past six months. My family and I are so thankful for the entire staff. From management to sweet ladies who help make Allen’s life easier, they are wonderful. We love the home like atmosphere the way everyone interacts with the residents. I would recommend Arbor House to anyone who needs a little help and keep their dignity.

My mother has lived there for years and when she was moved there the place was pretty nice place but when it changed hands it's gone way down hill. Not only do they charge ungodly prices. It takes almost everything she gets but she doesn't get what shes charged for, like changing her clothes in the morning, making sure they refill her medicine before she runs out. Giving her meds that she has to request for and they just don't come back. The food she hates, they don't try to consider what she likes or don't likes. It's you eat it or go hungry. I have had to fix her meals and take it to her so she would eat. Almost 3,000 dollars a month and yet you pretty much get ignored when you try to talk to the people in charge. I wish I was able to care for her on my own, because I'm sick of seeing people taking advantage of elderly people and their families. There's other things wrong but takes to long to list it. Wish I knew how to make it better, it just makes me cry. I weekends lucky if they have 2 people there compare to all those people. I guess profit means more than the peoples care and well being

I liked that Arbor House was very homey-looking. I happened to be there when the residents were doing their exercise class and they seemed to be enjoying it. They take the seniors shopping once a week if they want to do that, and they have a van driver to take them. It's also a pet-friendly community. They serve three meals a day. They provide housekeeping and they wash the linens once a week.

I have my mom in Arbor House now. The staff is wonderful, very caring, and very on board in taking care of the elderly. The grounds are very nice and very clean. The maintenance is wonderful. I’ve been there for 2 months, the price is so much cheaper, and you get more amenities there.

Everyone at Arbor House is really friendly. I like it because it's very pretty, clean and bright. The administration is very friendly, and the aides are very nice. My mom liked them very much. The room they showed us was beautiful, but the one she moved into didn't have the updates as the one they showed us, so we complained about it, and they gave us the show room. They do work with you for sure, so now my mom has a wonderful room. There's a nice beauty shop, and she can get her hair cut there. If there's a downside, the communication hasn't been the best. They didn't notify us one time when she fell and then I walked in and found her on the floor. But they're all very nice, very easy to work with, and if there are complaints, we can tell them about it and they fix it right away.

My mother has been in Arbor House for two weeks now, and it has been great. The rooms are clean. The dining area is very adequate and spacious. The staff is very friendly and helpful. It's small and personal.

The person has moved in, gotten settled, and is very happy at Arbor House. It’s small and very friendly. The rooms are nice, and I think they are about the same size as other places. The price is reasonable with good food and a lot of activities. They provide transportation to medical appointments, but they do not, at this time, provide transportation for shopping; for me, that’s the downside.