The Heights of Tyler
2650 Elkton Trail, Tyler, TX 75703
3.1
(20 reviews)
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Reviews of The Heights of Tyler in Tyler, Texas
3.1
(20 reviews)
Facility
3.5
Staff
3.3
Food
3.1
Activities
3.2
Value
3.3
Resident family
1
|
December 28, 2023
This is a very poorly run facility. The administration does not care about the residents. There is no communication with family and no care plan meetings. Turn over of staff is extremely high. State is there often doing investigations for neglect or medication errors. The place is filthy and smells terrible.
Jodi
5
|
December 9, 2023
My stepfather is a resident of The Heights of Tyler. The place is amazing. The activities and the care that they provide are outstanding, I could not be happier. The staff, and everybody there, truly care about their residents. The facility one is very clean, and it stays clean. I have never found that facility or his room to be dirty. They take care of their residents and keep them clean. The activities that they recently did, were trunk or treat, which was a large activity. Then they had trick or treating, and also provided an outstanding Veteran's Day program and honored their veterans, which my stepfather is one of them. They have things coming up next month and all kinds of activities every day. They offer Bible study classes, games, and Bingo. There are so many things that they offer that get the residents out of their rooms to where they just have something to do and not just lay in the bed. We have kind of adopted his roommate, too. When we bring stuff to the facility for my stepdad, I bring extra for his roommate because they are two peas in a pod. His roommate is wheelchair-bound, and a lot of times you'll see his roommate pushing his walker and he's pushing the wheelchair.
Malia
4
|
November 25, 2023
My mother-in-law has been at the Heights of Tyler. They help her with everything. She needs full-time care. She had a stroke and she's in a wheelchair, so she can't walk. She has therapy there. They provide meals and all of her personal care. They have full-time nurses, too. It's a full-time facility. There are two to a room with two beds, so my mother-in-law has a roommate. It's fair-sized. There are two twin beds on each side, and they have their own space for clothing. We are able to put a nice little lounge chair in there for her to watch her TV. It's nice. It's very clean. The floors are pretty much kept clean. Sometimes we'll go in there and sometimes there's a little bit of trash on the floor or something like that, but that's not big deal. My mother-in-law seems to be happy with the menu. They have several dining areas. It's a pretty big facility. Each wing has two or three dining areas. The staff is wonderful. And they do lots of activities there. They do church services. They have hair and nails that you can get. They have a bus that will transfer you wherever, here, there, and yonder. We like it because they have a doctor onsite, so my mother-in-law doesn't have to go see another doctor off premises, so that's nice. They have lots of activities, and they're always busy.
JODI H. SWONKE
5
|
November 15, 2023
My stepdad has been in this facility for 3 months (Long Term Care) and the experience has been amazing! The staff are friendly and so helpful in all aspects of his care. The Activities Director is exceptional - she plans great activities for residents inside the facility and outside of the facility! The Admissions Coordinator made the check-in process easy & it was FLAWLESS. I cannot say enough good things about this facility and the staff!
hllemoine
1
|
October 11, 2022
This place is not for someone you love. The staff yells at patients and try to intimidate them. They don't give medication correctly. They don't change patients. My loved sat in their own waste for 2 hours until they called us for help. Some of the staff is just hateful.
Kimberlie Currier
1
|
July 7, 2022
This place was AWFUL. Brought my 81 year old dad here and had to complain to the admin constantly because they weren't doing their jobs. They finally got tired of me and released him before he was ready to be released. His cardiologist agreed that he was not ready to be released and so did his PCP who we had video conferences with while there, but they insisted just because I kept complaining. They "forgot" to take him his supper twice during the couple of weeks he was there, would not take medical concerns seriously (showing signs of another cardiac event and the NP didn't even respond till the next morning and none of the "doctors" will talk to family members - my husband refused to leave that night and stayed the whole night with him so he could call 911 if he had to), did not do his PT like they were supposed to (didn't even start it for days after he arrived until I threw a fit), kept changing the sign-in rules for visitors and then would yell if you didn't sign in "right", didn't treat the bedsores he got and they were so bad when he got out that we had to take him to wound care at our local hospital for weeks to have the wounds debrided, missed taking him to his heart doctor appointment and I had to reschedule it and take him myself, left him without toilet paper all day long one day even when he kept asking for toilet paper so he could go to the bathroom, left his toilet clogged one day all day until I came that evening and insisted they unclog it, and there was so much more. Some woman representing administration came in and chewed him out, argued with him even though we had proof, and refused to tell us her name (I voice recorded that conversation - she was very hostile). I kept all of the detailed texts and emails I had to keep sending to the admins. So I have proof and am happy to share that proof with anyone who is questioning leaving their loves one there. I DO NOT RECOMMEND!
What you can do with Caring
Medicare
Health
1.0
Overall
1.0
Quality
4.0
Staff
1.0
About The Heights of Tyler in Tyler, Texas
The Heights of Tyler is a Senior Living provider in Tyler, Texas that offers residents Nursing Homes services. Contact The Heights of Tyler for more details on services and rates.
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