Atria Willow Park

Offers Assisted Living and Independent Living

29 Reviews
3500 South Vine Avenue, Tyler, TX 75701
Call (844) 334-3818
Atria Willow Park (844) 334-3818

Reviews of Atria Willow Park

29 Reviews Write a review
Food
(Not Rated)
Staff
(1 Review)
Facility
(1 Review)
Activities
(Not Rated)
Value
(Not Rated)

Assisted Living Reviews for Atria Willow Park

July 28, 2015

By Caring111199950

I visited this facility

At Atria Willow Park, there was a question about the bathrooms. It was a hygiene question. We were not impressed. The residents in Atria were sedentary, and there was a slightly different atmosphere because the residents weren't as active in their lifestyles. However, they were very good.
Provider Response

We’d like to hear more about your experience at Atria Willow Park. We invite you to continue this conversation with us at customerservice@atriaseniorliving.com.

July 14, 2015

By Joe108053350

I visited this facility

If my father had to go to an assisted living, I would have put him in Atria Willow Park because it was bright and well managed. The staff was very accommodating and very thoughtful. They had studios, one-bedroom, and two-bedroom apartments. All the rooms were facing an open central atrium, and it was very nice. There seemed to be a lot of socialization, and the people clustered, which was nice. It was a really nice place, and they had a lot of different things.

July 14, 2015

By Caring110993950

I visited this facility

Atria Willow Park was very nice. The staff was knowledgeable and caring. The food was good. The neighborhood was fine, and they had activities.

May 28, 2015

By Caring106624350

I am a friend or relative of a resident

The staff at Atria Willow Park was great. The place is beautiful and upscale just from the meals and linen napkins. It is attractive, and they are considered probably one of the leading assisted living for activities. They probably have 20 plus activities every single day that people can choose to take part in. My dad didn't choose to be a part of it, but it is one of the reasons he was there. I never had issues with billing. I never had any issues. In the two years, it was smooth sailing. They did everything well.

January 21, 2015

By Mary68013350

I am/was a resident of this facility

Atria is just a really nice place. We have entertainment and things to do. We have bingo, and at least once a week, people come in for entertainment. It was very pleasant and very clean. I have a bedroom and a living room. I would recommend the facility.

January 05, 2015

By Mary100364950

I am a current client of this provider

Atria Willow Park is very nice; I like it and everything in it. But it is a little more than I can afford. That is my problem. It is very clean and very nice, and everything is kept up. We have good food and all that stuff. It is a little bit more than I can pay. I need something cheaper. Everything is good about the place.

December 26, 2014

By Caring103397350

I am/was a resident of this facility

Atria Willow Park is good. They have different sized rooms -- like the one we have is a two-bedroom because we are a couple with two beds and two baths. The staff is responsive.

October 16, 2014

By Maggi2

I visited this facility

We visited friends who live at Atria Willow Park, and I love the open space. What I don’t love is the lack of view outside. You look out the window and you just see other buildings. I really feel at home with Atria. It seems like a very nice place and the people were very friendly and helpful. We did see one of the rooms, I could picture her there I thought that would be a nice place to live. They have a live band and they do dancing, and they have a laundry area where you can do your own laundry. You go outside and it’s well-kept. I would recommend Atria.

August 27, 2014

By Nancy90366550

I am a friend or relative of a resident

They take good care of my mother. She kind of doesn’t want to get out of her room but they encourage her. Atria Willow Park is a really nice facility. There’s exercise, bingo, movies, happy hour, a lot of card games and dominos. They have a library and a church. They go out to eat at restaurants and shop. Their staff has a bright attitude. I haven’t come across one who is not willing. It’s just a happy staff. Up-keeping was very good and the food was great. It’s kind of like a little hotel. It’s a very clean, happy community where there are lots of activities for people with different interests. The staff is wonderful and there’s always a smile in their faces. My mother doesn’t like to go out very much and they’re very encouraging to get her out her room. I would recommend Atria Willow Park to anyone who's trying to find a comfortable, pleasant place for their loved ones. It worked out for my mother and I’m very pleased with it.

January 31, 2014

By Caring76917150

I visited this facility

Atria is really nice. It's roomy, they have a lot of light, and it's very clean. The staff is very helpful.

December 27, 2013

By Caring68174050

I am a friend or relative of a resident

Mom is in Atria for a month and a half now and everything is doing well. It is my sister who checks it out and they give her a good deal and a really good rate. It seems like a good place. It is very nice and the people are very helpful and the management seems to be fine. However, maybe they can make a better explanation of charges. For instance when they help out, there are certain things that they will charge you for. They may have told her that when she first get in, but being elderly, they don't always remember. When they come in and make her bed or run the vacuum, they charge her for that. That was kind of a little disappointment.

August 11, 2013

By Kathy43

I am a friend or relative of a resident

Beautiful facility. Very friendly staff, excellent food. Lots of activities for the residents and family members.

June 25, 2013

By Pat24

I visited this facility

I would recommend Atria at Willow Park to others because it was a very good place. The independent living facility was separated from the assisted living facility and they had a nice set up for the independent living facility. They had a lot of activities for the old people and the price was competitive. In the future, if I want to go, I will go to Atria at Willow Park.

August 20, 2012

By hgn8872

I am a friend or relative of a resident

The facility was nice for the most part. The staff was friendly but they were also short staffed and overworked. For this reason they did not have time to give every patient the attention that they deserved. Our friend seemed happy enough for being in the situation he was in and he really liked his primary nurse at the care facility. Of course, he would have liked to just go back home but he understood it was not an option for him so he never complained too much. The food was pretty decent, not at all like what one would expect of hospital food or anything like that. There wasn't much in the way of amenities. They had a couple of TVs and some board games, puzzles, and other things like that, but nothing really stimulating--especially for someone who worked outside his whole life. I alwaays enjoyed visiting him there and we felt comfortable, as did he.
Provider Response

Thank you for your feedback. We always appreciate hearing from friends and family so that we can constantly improve the service we provide to our residents. Visitors who spend time at our community often provide the best suggestions, and for that we are very grateful. I'm not sure when your friend stayed with us, but Atria Willow Park now hosts over 200 events each month along with various outings. If you have any questions or would like to talk further, we welcome you to email us directly at customerservice@atriaseniorliving.com and include the Atria community name in your subject line. And I hope you will come visit us again soon!

May 26, 2011

By 5u5hy8

Friend or relative of resident

This facility lacked real attention for my great aunt who lived at Atria Willowpark. There was greater concern for making a profit than with actually making sure that the residents of Atria were comfortable and safe. The staff was stern (sometimes necessary), but usually there was no need for rudeness. Atria did, however, offer plenty of chances for socializing and excellent meals in their dining rooms and at their game tables. Most residents were very friendly, however, more attention could definitely have been paid to the residents than the profit that was being made. I would not give this facility above a 3 star rating until their staff and attention was more focused on the comfort of the residents.
Provider Response

Thanks for taking the time to share your review. I'm glad you and your great aunt enjoyed our events and dining experience, and I appreciate your feedback about our staff. Since your review, many improvements have been implemented to help ensure that residents are receiving the very best that Atria has to offer. I welcome you to stop by for a visit any time, and if you have any questions at all, just contact us at customerservice@atriaseniorliving.com and include the Atria community name in your subject line so that we can set up a time to talk.

See all Assisted Living reviews (19) See fewer reviews

Independent Living Reviews for Atria Willow Park

August 29, 2016

By Joy066620

I visited this facility

Atria Willow Park was very nice and beautiful. The rooms were clean and small. I liked the common room, and the dining room was very nice. A lot of outdoor light was coming in, so the atmosphere was very pleasant. We spoke with a resident or two, and they were upbeat. The ones I saw in the hall were very happy.

October 27, 2015

By Nancy115297050

I am a friend or relative of a resident

Atria Willow Park was excellent. My mother had an efficiency apartment with a bed and a living room altogether and a little kitchenette. The staff was accommodating, except in the dining room. They did not like to accommodate her motorized vehicle, but the food was excellent. They had bingo and a lot of activities. It was a very nice place. They just need to accommodate people in their dining room better.

May 31, 2015

By Pat103

I am/was a resident of this facility

It's just perfect -- the amenities, the rooms, the people, everything. The staffs are very helpful, professional, and friendly. The rooms are just right. You can be as busy or as lazy as you want. They've got bingo and games, everything for the mind and the body, movies, a library, exercise rooms, and arts classes, and they are open to suggestions. There is not one thing that I don't like. We were spoiled from the very beginning. Atria Willow Park has everything that we wanted.

December 10, 2014

By Cindi5

I am a friend or relative of a resident

Atria Willow Park was very nice, and the staff was fine. It was just more than what my mom's budget could afford. It is a beautiful facility; it really is.

August 27, 2013

By Charles19

I visited this facility

I visited Atria Willow Park and the people were wonderful and they were able to answer all my questions. They took me for a tour on the place and the living quarters were clean and large enough to live in. It seemed like a very nice place. They would meet my needs very well if I consider moving in.

July 31, 2013

By Kim26

I visited this facility

Atria at Willow Park only had apartments. They don't have cottages. However, their apartments were really nice and clean. It was a good environment. The people were friendly and the residents seemed happy there. They had lots of activities to choose from.
See all Independent Living reviews (10) See fewer reviews

Photos of Atria Willow Park


Services and Amenities of Atria Willow Park

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Party Space
  • Golf
  • General Store
  • Hiking Trails
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Library, Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management

Activities

  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Fitness Room
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

General

  • Resident Capacity: 161
  • Respite Care
  • Minimum Age: 60
  • Pets: Small Pets Allowed

Licenses

  • Licenses: Assisted Living Type A
  • State Licenses: 000947

About Atria Willow Park

Atria Willow Park is conveniently located in the heart of Tyler, minutes from popular restaurants and shopping areas. Residents enjoy a three-acre park with an outdoor kitchen, putting green, fountain and walking trail, and plenty of space for the concerts and other outdoor events. Transportation is provided daily to local destinations. The 24-hour staff at Atria Willow Park strives to exceed the expectations of every resident. For those requiring additional care, our assisted living option provides the perfect amount of discreet support to remain as independent as possible. Whether socializing during Happy Hour, relaxing in our beautiful indoor atrium, enjoying a fitness class from a Cooper Institute-certified instructor, savoring delicious cuisine in our restaurant, or enjoying our outdoor fire pit, Atria residents spend time doing what they love. Schedule a visit today to see more.

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.


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