Atria Copeland

Offers Assisted Living and Independent Living

24 Reviews
5317 New Copeland Road, Tyler, TX 75703
Call (844) 334-3818
Atria Copeland (844) 334-3818

Reviews of Atria Copeland

24 Reviews Write a review

Assisted Living Reviews for Atria Copeland

July 28, 2015

By Caring111199950

I visited this facility

They were very friendly and helpful at Atria Copeland. However, the residents were a little bit more sedentary. Otherwise, it was bright, sunny, and open. They were very helpful, and I really like the openness of the building.

May 28, 2015

By Caring106624350

I am a friend or relative of a resident

My dad is at Atria Copeland which is in Tyler. It is an assisted living, but it is a B-facility. When we transferred him over here we had a few hiccups with them. The hiccups were with their billing. Atria Copeland and my husband's former community are associated. They are of the same company, but they have two different billing companies. When we finished up his amount due from where he was at, we just attached it to his new facility. But for whatever reason, they couldn't divide the check, and for two months, we have been battling with them over that. But other than that, they have beautiful dining rooms. They have bent over backwards to keep my dad there even though he was nursing material almost from the time he walked through the door. From the time they assisted him, he evidently deteriorated that it was questionable he can even stay there. But for two and a half months, they have bent over backwards to keep him. They had personally assisted him in the bathroom, getting him to the dining room, dressing him, and doing things that a nursing home should be doing. They are the one who put us on the path to hospice. They were the ones that let me know that it was a viable option. I would say other than the billing hiccup, they have done more to try to help us transition to the nursing home mode. The care was great, and it was wonderful. The apartments were clean when we came in, and it is well done. They have nice grounds, but they need more parking. They have a beautiful little restaurant with a chef. It has linen napkins and linen table cloths, and it is very classy.

May 04, 2015

By Dorothy35240350

I visited this facility

I visited Atria Copeland a day after Christmas, and there were no Christmas decorations that I could see except for one little tree in the common area. Everybody was either in a wheelchair or using a walker, and I decided that maybe that really was not the place for me. The rooms were OK. They had carpets on the floor. The bedroom and the living room were small, but the bathroom was rather large. The closet was small as well.   I only met one lady, and I think she was the manager of the place. I did not see anybody else. The laundry room was dirty, and the dryer doors were open. I did not notice any activities. They had a singer entertaining everybody who was really loud. I would not have liked that at all if I actually lived there. The dining room was alright. It just did not look very inviting. The atmosphere to me was depressing.   I am sure the people there are well treated, and the staff does the best they can. The building itself could stand some improvements. I was a little bit surprised when she told me that the price of that room was $3400, and before I left she said she can probably let me have it for $2600. That did not fit too well.
Provider Response

Hi, Dorothy. We’re sorry to hear that Atria Copeland wasn’t a perfect fit for you. If you’d like to share more about your visit, please reach out to us at customerservice@atriaseniorliving.com.

April 20, 2015

By Caring105167650

I visited this facility

Atria Copeland was near where we lived. It was very nice, and the staff was very helpful. The apartments were very nice and adequate. The location was very nice.

March 24, 2015

By Gaye3

I visited this facility

Atria was very nice, but they charged for everything extra and that included cable. It was going to be a lot more expensive. It is two stories, and his room is upstairs, but there are elevators to take them there. The staff was very nice and showed us different apartments. The rooms were nice.

February 10, 2015

By Caring102525150

I am a friend or relative of a resident

We had a positive impression upon visiting Atria Copeland, and that is where mom is right now. Her room was very nice; she is not happy about the move, but she has not been there two weeks yet, and I think she is gradually getting settled. The staff is smiling and helpful. She does not make any complaints. There was a larger room available; that is why I chose the place as that is important for mom. For my mom, this is the best facility.

January 21, 2015

By Mary68013350

I am a friend or relative of a resident

Atria Copeland is very nice. My daughter-in-law didn’t complain about the food, and it’s very clean.

October 16, 2014

By Maggi2

I visited this facility

We visited two Atria -- and we really feel at home in both places -- but we liked Copeland better because of the view outside. We want to look at and see trees. They have this little cabin where we could live, but we are not ready to move yet. The place was clean, the people were friendly, and it was well run. We had lunch there, it was very nice. They’re very hospitable, and I am sure that’s where we will go in the future as they have the same values that we have and we also have friends who live there. We would start in the independent in the cabin and if ever we get disabled then we would have to move inside. I would recommend this facility.

April 22, 2014

By Caring82225050

I am a friend or relative of a resident

My dad has chosen Atria. We liked the people and the atmosphere and the care that would be provided. The staff was wonderful. They’re very attentive. Anything that he needs, it happens immediately. They check on him, and they’re friendly. It’s what we liked best. We’re very pleased with the staff. The rooms were very large, very spacious, and very clean. They clean them once a week. They come in and make the bed every day. It was wonderful food. They had quail one night and Cornish game hens another night. They have a full calendar. They have probably five different activities a day, all scheduled on a big board so it’s easy for the residents to see. They go on field trip-type outings. They have bingo, exercise classes, music. They bring in people to do concerts and bible studies. They have a full library, both video library and books. It’s conveniently located also. There is shopping and restaurants. The grounds are park-like, so if you wanted to just be in a park, you just step out your door and you’re in a park.

July 31, 2013

By Martha12

I visited this facility

Atria Copeland had a very beautiful and clean ground. They had welcoming staff. However, they didn't have any room available.

June 26, 2013

By Pat24

I visited this facility

I think what's best about Atria Copeland was the price and the services looked very good.

June 03, 2012

By commercesd

I visited this facility

We visited the Atria Copeland assisted living facility while searching for a place for my brother's friend to live. The outside was very nicely maintained, offering easy access for residents, where they can enjoy walking around freely safely each day. We could see that there is also plenty of space to have cookouts, parties and picnics. The foyer was fresh and bright with very nice decorations and furniture. All of the indoor rooms had plenty of fresh air and light. Each room was beautifully decorated and furnished. The colors throughout the building were soothing and comfortable. Activity rooms were spacious, with comfortable furniture. The seniors may easily socialize, make crafts, play games, watch TV and films and participate in many other stimulating activities. Seniors can use the exercise room at any time and also go on daily walks. Aerobics and yoga classes are offered. The residents go on trips to visit the many local entertainment hubs throughout the region, such as art galleries and museums, casual and fine restaurants and cultural events. The private rooms featured plenty of space in nicely decorated surroundings. All had a great deal of natural light and fresh air with very comfortable furniture. The menus all had healthy food options for all kinds of diets. The food we saw looked and smelled delicious. Healthy snacks are offered all day and into the evening, as well as whenever residents request them. The dining room was quite nice, with plenty of space. The residents here looked very content in their living environment and were well cared for by kind and considerate staff. By all accounts, this looked to us like a vibrant environment with enough interesting activities, but still being a peaceful living area for all of the residents.
See all Assisted Living reviews (16) See fewer reviews

Independent Living Reviews for Atria Copeland

July 31, 2013

By Kim26

I am/was a resident of this facility

I am living in Atria Copeland right now. I have a two-bedroom cottage. I have people clean for me. I enjoy the meals and they have a lot of activities.

June 25, 2013

By Robert35

I visited this facility

I had my son and daughter-in-law with me during the tour at Atria Copeland. The people were very nice. We asked all kinds of questions and everything was answered well. I think the place is better than I have. It's bigger and better. They got all kinds of activities like bingo, domino, and card games. It's very nice.

June 25, 2013

By Robert34

I visited this facility

I had my son and daughter-in-law with me during the tour at Atria Copeland. The people were very nice. We asked all kinds of questions and everything was answered well. I think the place is better than I have. It's bigger and better. They got all kinds of activities like bingo, domino, and card games. It's very nice.

October 06, 2011

By Kay28

I am a friend or relative of a resident

We had a dear friend of the family recently admitted to this facility since the tour we received was very nice and friendly. She is a dementia patient and needs special care. Not soon after that we received a call from her doctor's office saying she had come in for an appointment, but didn't remember anything. The facility bus had dropped her off without any paperwork or instructions and then left. We of course hurried to the doctor's office and helped her through the visit. Later we spoke with management and asked how she could have possibly been sent on her own without any care advice. They apologized and gave their regrets, but just kept telling me it "must have been overlooked". We very quickly moved our friend to another facility where things are not 'overlooked' and she can receive the specialized care she needs.
See all Independent Living reviews (8) See fewer reviews

Photos of Atria Copeland


Services and Amenities of Atria Copeland

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Studio Apartments
  • Housing Extra: Cottages

Dining options

  • Dining Room Shared Meals

Features

  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy

Activities

  • Offsite Activities
  • Music
  • Games
  • Religious Services
  • Fitness Room
  • Yoga

Financial guidance

  • Va Benefits Consultation

Guest services

  • Guest Parking
  • Guests At Mealtime

General

  • Respite Care
  • Minimum Age: 55
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy

Licenses

  • State Licenses: 000331

About Atria Copeland

At Atria Copeland, you'll enjoy the perfect blend of hospitality, independence, and exceptional service. This gated community has a grand front entrance with a fountain, landscaped courtyards and beautiful gardens. Enjoy walking the grounds and chatting with your neighbors. Atria Copeland is right in the heart of Tyler and just down the road from Dallas and Shreveport.

Atria Copeland provides the following services:

  • Staff available 24 hours a day
  • Choice of apartments
  • Independent garden homes with washer and dryer included
  • Scenic walking path with gazebo and swing
  • Anytime Café
  • Pet friendlycommunity
  • Full-time director of events and activities
  • Emergency call system in every apartment
  • Daily restaurant-style meals
  • Housekeeping services
  • Maintenance of apartment, community and grounds
  • Medication assistance
  • Scheduled transportation

Atria Senior Living is a leading operator of independent living, assisted living, supportive living and memory care communities in more than 180 locations in 28 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 13,500 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them keep making a positive difference in our world.


Map of Atria Copeland


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