The Hamptons

Offers Assisted Living and Memory Care

12 Reviews

2014

$$$

4250 Old Omen Rd

Tyler

75707

The Hamptons

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3.9 12

YankeeDaughter 2021-02-03 I moved my mother into this facility 15 months ago. She has a beautiful apartment. The problem lies in other areas: FOOD: Serve similar items multiple meals per week (Chicken for 8 of 14 meals); Fish for both lunch and dinner. Food is heavily seasoned, mostly fried and HUGE portions. CARE: Mom is supposed to have assistance dressing every day... many times the caregiver is not available to help. Cost of care levels went up by $300/month with no additional service (except on paper). RESPONSE TIME: Mom fell the other morning... 20 minutes after pushing button someone finally showed up to help her. ISSUE RESOLUTION: There is a cool breeze in her apartment that has not been addressed for the entire time she has been there. She says she has been fighting bugs for 6 months and multiple treatments with no improvement. STAFF TURNOVER: There has been a significant changeover in staff during the time she has been there - 3 Wellness directors, 3 Administrators, multiple caregivers, 3 heads of maintenance. ACTIVITIES: Activities are not geared for people who cannot hear well or who have limited physical abilities. NOTE: COVID may be the reason for some of this, but certainly not all of it. I am a friend or relative of a current/past resident

5 2 1

John 2020-10-06 I have moved into The Hamptons. They offered me a good price, and my wife used to be here so I was familiar with it. It is close to my daughter, she's only a mile away. I just chose this one. They have a walking area, and an exercise room. At present, we have COVID19 in here, we are full lockdown quarantined. I've been here long enough, the staff pretty well knows me. The only problem is when I take a nap, somebody new will knock on the door, and that irritates me. They'll eventually come around. There is nothing wrong with the meals here. The Hamptons is one of the best. I am/was a resident of this facility

5 5 1

Deeply disappointed 2019-05-10 They did not meet their obligations. Did not respond to emergency button because they were in a meeting. Couldn't get the laundry back for the first 3 weeks. Didn't empty the bathroom trash daily, didn't change the sheets for several weeks, said they had s buddy program but didn't. And was most expensive. Management is inexperienced and not good managers. Still insisted on payment for last week when we moved her out a week early and wanted to charge for the optional med management when she wasn't even there. All about the money. I am a friend or relative of a current/past resident

5 2 1

diasppointed relative 2019-04-08 Be very specific when asking about management experience and how issues are resolved. They did not respond to the help button for over 35 minutes excuse being all staff were in a meeting. This shows incompetent management. Laundry was not returned several weeks. all trash was not emptied twice a day as advertised. sheets were not changed weekly as advertised. I am a friend or relative of a current/past resident

5 1 1

gary 2018-12-19 The facilities are exactly what I would like, the staff was very helpful, and the cost was reasonable I visited this facility

5 4 1

BC & Mary McCoy 2015-11-30 Mary and I moved to The Hamptons in July. Our experience has been most helpful. Due to her physical condition and my low vision, we needed assistance in our everyday living needs. Our time since arrival is very satisfactory in terms of the medical assistance as well as the emotional assistance. We have developed friendships with other residents and have found The Hamptons at Pine Forest our nearest to home as possible. We thank our Lord for being able to be here. I am/was a resident of this facility

5 5 1

Maggi2 2014-10-16 The Hamptons has assisted living, independent living, and I think they have a memory unit. I visited the assisted living and it was very comfortable, happy, and you felt secured. The grounds are very nice. They have so many activities, and we had a friend in her 90s and I stopped calling her because every time I would call her they are having a group and I feel like we should go. There’s a woman who turned 100 while she was still there and they gave her a party. She had 100 people there and they served a little cake, ice cream to each one and soft drink. My friend had a very nice apartment, cooks her own breakfast, and they had only one meal in the dining room. She had a nice fully equipped kitchen, and two bathrooms. It smelled okay but it seemed like we walked forever to get to her place. They had exercise classes everyday and lots of lots of people in for activities. They had outings once a week, they take people on the bus, and they go out to a restaurant somewhere, really nice facility. We visited one couple who lived on the third floor, and it was lot like living in a hotel. I wouldn’t like it but they did. I am a friend or relative of a resident

5 5 1

Nancy75730150 2013-09-17 My husband and I have an apartment here in the Hamptons and live here for years now. He died 7 months ago. The staff is very nice. Everything has been fine. I have no problems at all. The place is clean and well-kept. We have a lot of entertainment and activities here but I have a bad back so I don't participate much. I hear some people talking about the food all the time and I guess this is something that they can improve on. I am a current client of this provider

5 4 1

Viva 2013-08-15 We were met by very nice people in The Hamptons. Their staff was very helpful and accommodating. The manager who took us around was very nice. She showed us some of the facility's amenities. They have a beauty shop, an exercise room, a coffee room and a dining room. If we have guests, she said we could bring them in the dining room. She also showed us one of their two-bedroom and two-bath cottages. She also took us to one of their apartments and the guy who lived there was nice enough to let us come in and see his apartment. They also have a bus that takes their tenants to stores and takes them out shopping. They gave us some banana bread to bring home and it was good. Overall, this facility has everything you need. If we have to move anywhere, I'm sure we'll move in this place. I visited this facility

5 5 1

Marsha5 2013-04-08 Originally, a year and a half ago, we were looking for a place for my father who had cancer and was dying. He was still able to care for himself and look all over town. The Hamptons was the only one we were comfortable with in terms of the facility, the care, and the wonderful people. We moved him there. He died 4 weeks later so we were not there long time but they were like family to us. They even came to hospice with us. When my mother had dementia and couldn't stay by herself anymore, there was only one choice but at that time The Hamptons was full. So we went to another place and it was a place that was not safe for her. I went back to The Hamptons and they were able to help us by putting mom in a two-bedroom until they had a one-bedroom. When she got in she was thinking about selling her house then one day she said to sell her house because she is already "home" with The Hamptons. She loves it there. The nursing staff is phenomenal. If they see something, they'll call me and let me know. They're on top of everything. Last Christmas they brought her a Christmas card. If someone comes in and cleans the room, they hug her when they go out. Those are small things that they don't have to do. It's just beyond wonderful. I am extremely satisfied with The Hamptons. They're very caring. From heart to love, they're very involved. They're like a family. I am a friend or relative of a resident

5 5 1

DonandJan 2013-01-28 Our Dad had lived in Hamptons Assisted Care Residence for over two years. After visiting several Assisted Care Residences as we moved to the Tyler area, we knew that the Hamptons would be the best for our Dad. Mr. Dickson's Assisted Care experience was consistently positive and the warmth and caring was more than one would ever expect. It felt like family. However, Dad's health declined. We knew he needed more than assisted care. It was such a wonderful relief to know that he could transition to the Memory Care Residence. From being at other facilities, we thought our Dad would need to share a room with a stranger. That was not true for the way the Memory Care Residence at the Hamptons is designed; it is a double room which provides a private room feel. The day of the move, he was not even aware of the change for it was done over meal time. There was no stress or concern on his part and he fit right into the Memory Care Residence. He is very content. Three months after his move, we both think that our Dad's well being has improved. His mobility has improved and his care fits his needs well. Daily when we visit, we are filled with gratitude for the Hamptons and the wonderful ministry they provide through the Memory Care Residence. There has not been a moment of regret that the move was made. With heartfelt gratitude to the Hamptons Staff, Don and Jan I am a friend or relative of a resident

5 5 1

Mavericks80 2011-11-10 The Hamptons is an upscale Assisted Living facility in Tyler. If I'm not mistaken it is the most expensive assisted living facility in East Texas. I have visited the Hamptons approximately ten times over the past few years. The appearance of the facility is nice but nothing overwhelmingly beautiful as you would expect from such a pricey option. The location is ideal. It is located away from the high traffic areas in Tyler and it tucked away from noisy areas. The person that I visited was pleased with the food quality and cleanliness of the Hamptons. I noticed that they provided activities for the residents. They have a small putting green that is accessible to the residents. The putting green is nice but one could get tired of it after a short while because it is so small. Overall, The Hamptons would be a nice place to live. It has a hotel feel to it if you like that sort of environment. The reason that I rated it four stars instead of five is simply because I expected it to be much more elegant for the price one pays for a room. The room that I saw was quite small. If you or your loved one needs an assisted living placement, The Hamptons is a good option if you have the money. Otherwise, you can find a similar quality living environment at a less expensive rate. I guess it just depends on your taste. If you or your loved one need a higher level of care, or require nursing care I would not recommmend the Hamptons. I visited this facility

5 4 1

4250 Old Omen Rd, Tyler, TX 75707

Call (800) 385-2527

2014

The Hamptons (800) 385-2527

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Reviews of The Hamptons

12 Reviews Write a review

Food

(2 Reviews)

Staff

(3 Reviews)

Facility

(3 Reviews)

Activities

(2 Reviews)

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(2 Reviews)

Assisted Living Reviews for The Hamptons

February 03, 2021

By YankeeDaughter

I am a friend or relative of a current/past resident

I moved my mother into this facility 15 months ago. She has a beautiful apartment. The problem lies in other areas: FOOD: Serve similar items multiple meals per week (Chicken for 8 of 14 meals); Fish for both lunch and dinner. Food is heavily seasoned, mostly fried and HUGE portions. CARE: Mom is supposed to have assistance dressing every day... many times the caregiver is not available to help. Cost of care levels went up by $300/month with no additional service (except on paper). RESPONSE TIME: Mom fell the other morning... 20 minutes after pushing button someone finally showed up to help her. ISSUE RESOLUTION: There is a cool breeze in her apartment that has not been addressed for the entire time she has been there. She says she has been fighting bugs for 6 months and multiple treatments with no improvement. STAFF TURNOVER: There has been a significant changeover in staff during the time she has been there - 3 Wellness directors, 3 Administrators, multiple caregivers, 3 heads of maintenance. ACTIVITIES: Activities are not geared for people who cannot hear well or who have limited physical abilities. NOTE: COVID may be the reason for some of this, but certainly not all of it.

October 06, 2020

By John

I am/was a resident of this facility

I have moved into The Hamptons. They offered me a good price, and my wife used to be here so I was familiar with it. It is close to my daughter, she's only a mile away. I just chose this one. They have a walking area, and an exercise room. At present, we have COVID19 in here, we are full lockdown quarantined. I've been here long enough, the staff pretty well knows me. The only problem is when I take a nap, somebody new will knock on the door, and that irritates me. They'll eventually come around. There is nothing wrong with the meals here. The Hamptons is one of the best.

May 10, 2019

By Deeply disappointed

I am a friend or relative of a current/past resident

They did not meet their obligations. Did not respond to emergency button because they were in a meeting. Couldn't get the laundry back for the first 3 weeks. Didn't empty the bathroom trash daily, didn't change the sheets for several weeks, said they had s buddy program but didn't. And was most expensive. Management is inexperienced and not good managers. Still insisted on payment for last week when we moved her out a week early and wanted to charge for the optional med management when she wasn't even there. All about the money.

April 08, 2019

By diasppointed relative

I am a friend or relative of a current/past resident

Be very specific when asking about management experience and how issues are resolved. They did not respond to the help button for over 35 minutes excuse being all staff were in a meeting. This shows incompetent management. Laundry was not returned several weeks. all trash was not emptied twice a day as advertised. sheets were not changed weekly as advertised.

Provider Response

We have looked into this matter and have investigated this situation and would like to meet with you to discuss this matter further. We take any rating under 5-stars very seriously, so please send us the best way to contact you personally.

December 19, 2018

By gary

I visited this facility

The facilities are exactly what I would like, the staff was very helpful, and the cost was reasonable

November 30, 2015

By BC & Mary McCoy

I am/was a resident of this facility

Mary and I moved to The Hamptons in July. Our experience has been most helpful. Due to her physical condition and my low vision, we needed assistance in our everyday living needs. Our time since arrival is very satisfactory in terms of the medical assistance as well as the emotional assistance. We have developed friendships with other residents and have found The Hamptons at Pine Forest our nearest to home as possible. We thank our Lord for being able to be here.

October 16, 2014

By Maggi2

I am a friend or relative of a resident

The Hamptons has assisted living, independent living, and I think they have a memory unit. I visited the assisted living and it was very comfortable, happy, and you felt secured. The grounds are very nice. They have so many activities, and we had a friend in her 90s and I stopped calling her because every time I would call her they are having a group and I feel like we should go. There’s a woman who turned 100 while she was still there and they gave her a party. She had 100 people there and they served a little cake, ice cream to each one and soft drink. My friend had a very nice apartment, cooks her own breakfast, and they had only one meal in the dining room. She had a nice fully equipped kitchen, and two bathrooms. It smelled okay but it seemed like we walked forever to get to her place. They had exercise classes everyday and lots of lots of people in for activities. They had outings once a week, they take people on the bus, and they go out to a restaurant somewhere, really nice facility. We visited one couple who lived on the third floor, and it was lot like living in a hotel. I wouldn’t like it but they did.

September 17, 2013

By Nancy75730150

I am a current client of this provider

My husband and I have an apartment here in the Hamptons and live here for years now. He died 7 months ago. The staff is very nice. Everything has been fine. I have no problems at all. The place is clean and well-kept. We have a lot of entertainment and activities here but I have a bad back so I don't participate much. I hear some people talking about the food all the time and I guess this is something that they can improve on.

August 15, 2013

By Viva

I visited this facility

We were met by very nice people in The Hamptons. Their staff was very helpful and accommodating. The manager who took us around was very nice. She showed us some of the facility's amenities. They have a beauty shop, an exercise room, a coffee room and a dining room. If we have guests, she said we could bring them in the dining room. She also showed us one of their two-bedroom and two-bath cottages. She also took us to one of their apartments and the guy who lived there was nice enough to let us come in and see his apartment. They also have a bus that takes their tenants to stores and takes them out shopping. They gave us some banana bread to bring home and it was good. Overall, this facility has everything you need. If we have to move anywhere, I'm sure we'll move in this place.

April 08, 2013

By Marsha5

I am a friend or relative of a resident

Originally, a year and a half ago, we were looking for a place for my father who had cancer and was dying. He was still able to care for himself and look all over town. The Hamptons was the only one we were comfortable with in terms of the facility, the care, and the wonderful people. We moved him there. He died 4 weeks later so we were not there long time but they were like family to us. They even came to hospice with us. When my mother had dementia and couldn't stay by herself anymore, there was only one choice but at that time The Hamptons was full. So we went to another place and it was a place that was not safe for her. I went back to The Hamptons and they were able to help us by putting mom in a two-bedroom until they had a one-bedroom. When she got in she was thinking about selling her house then one day she said to sell her house because she is already "home" with The Hamptons. She loves it there. The nursing staff is phenomenal. If they see something, they'll call me and let me know. They're on top of everything. Last Christmas they brought her a Christmas card. If someone comes in and cleans the room, they hug her when they go out. Those are small things that they don't have to do. It's just beyond wonderful. I am extremely satisfied with The Hamptons. They're very caring. From heart to love, they're very involved. They're like a family.

January 28, 2013

By DonandJan

I am a friend or relative of a resident

Our Dad had lived in Hamptons Assisted Care Residence for over two years. After visiting several Assisted Care Residences as we moved to the Tyler area, we knew that the Hamptons would be the best for our Dad. Mr. Dickson's Assisted Care experience was consistently positive and the warmth and caring was more than one would ever expect. It felt like family. However, Dad's health declined. We knew he needed more than assisted care. It was such a wonderful relief to know that he could transition to the Memory Care Residence. From being at other facilities, we thought our Dad would need to share a room with a stranger. That was not true for the way the Memory Care Residence at the Hamptons is designed; it is a double room which provides a private room feel. The day of the move, he was not even aware of the change for it was done over meal time. There was no stress or concern on his part and he fit right into the Memory Care Residence. He is very content. Three months after his move, we both think that our Dad's well being has improved. His mobility has improved and his care fits his needs well. Daily when we visit, we are filled with gratitude for the Hamptons and the wonderful ministry they provide through the Memory Care Residence. There has not been a moment of regret that the move was made. With heartfelt gratitude to the Hamptons Staff, Don and Jan

See all Assisted Living reviews (11)

Memory Care Reviews for The Hamptons

November 10, 2011

By Mavericks80

I visited this facility

The Hamptons is an upscale Assisted Living facility in Tyler. If I'm not mistaken it is the most expensive assisted living facility in East Texas. I have visited the Hamptons approximately ten times over the past few years. The appearance of the facility is nice but nothing overwhelmingly beautiful as you would expect from such a pricey option. The location is ideal. It is located away from the high traffic areas in Tyler and it tucked away from noisy areas. The person that I visited was pleased with the food quality and cleanliness of the Hamptons. I noticed that they provided activities for the residents. They have a small putting green that is accessible to the residents. The putting green is nice but one could get tired of it after a short while because it is so small. Overall, The Hamptons would be a nice place to live. It has a hotel feel to it if you like that sort of environment. The reason that I rated it four stars instead of five is simply because I expected it to be much more elegant for the price one pays for a room. The room that I saw was quite small. If you or your loved one needs an assisted living placement, The Hamptons is a good option if you have the money. Otherwise, you can find a similar quality living environment at a less expensive rate. I guess it just depends on your taste. If you or your loved one need a higher level of care, or require nursing care I would not recommmend the Hamptons.

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Costs for The Hamptons

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of The Hamptons

Costs

All Inclusive Rent
Entry Fee
Fee Structure Extra: Beauty Shop And Cable Not Included In Monthly Fee.
Assisted Living Starting At: $4305/month
Memory Care Starting At: $5300/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: We Offer Companion Suites
Studio Apartments
Detached Homes

Dining options

In Room Kitchenette
In Room Kitchens
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Coffee Shop
General Store
Tv Room
Garden And Patio
Pool

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi

Health services

Psychiatric Care
Pharma

Activities

Music
Games
Stories
Lectures Discussions
Wii Sports
Fitness Room
Arts And Crafts

Guest services

Guest Parking
Guests At Mealtime

Languages

English

General

Resident Capacity: 55
Respite Care
Pets: Small Pets Allowed

Range of services

Personal Care Assistants

Licenses

Licenses: TDADS - Assisted Living Type B
State Licenses: 103375

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About The Hamptons

The Hamptons at Pineforest is a resort style Assisted Living and Memory Care community that is part of a multi-service campus that includes Independent Apartments and Cottages. Surrounded by the beautiful East Texas landscape, our community provides a tranquil living experience while be conveniently located close to shopping and medical facilities.

This community includes custom dining services, movie theater and internet cafe and multiple courtyards with water features. The Assisted Living has 5 different over-sized apartment options. These include 1-2 bedroom as well as courtyard locations ranging from 400-750 square feet.

The Memory Care area is a dedicated environment with private dining area, secure courtyard and numerous common areas. Private and companion suites are available for memory care residents.

Our administrators listen carefully to your needs to provide the best plan of care for your loved one. Staff are hand-picked for their experience and compassion for seniors and all staff receive specific training for caring for memory care and assisted living residents.

Activities and dining are an important part of our resident's experience and we take extra care to listen to our residents and families to ensure they receive top notch services.

What Makes Us Special

The Hamptons Retirement Community offers a blend of living options for all levels of senior living. The resort-style atmosphere and compassionate staff create a living experience that delivers comfort and peace of mind to residents and their families.

The Hamptons

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