Brookdale West University

Offers Independent Living

32 Reviews
5151 Buffalo Speedway, Houston, TX 77005
Call (800) 385-2527
Brookdale West University (800) 385-2527

Reviews of Brookdale West University

32 Reviews Write a review
(2 Reviews)
(8 Reviews)
(6 Reviews)
(Not Rated)
(3 Reviews)

Independent Living Reviews for Brookdale West University

April 25, 2018

By Cindy

I visited this facility

The rooms at Brookdale West University were little and very inconvenient. You don't have washer and dryer in the apartment. You have to go down the hall to the laundry room. I just wasn't impressed at all. I met one lady that showed us around and she was nice. The menu looked nice.

January 25, 2018

By Henry Street

I am a friend or relative of a current/past resident

This facility claimed it had security, however, basic security measures such as security cameras were not functioning for months. Although security has now been upgraded, it is concerning that no action was taken by the company until a resident was assaulted.

Provider Response

We take your comments seriously and are committed to providing quality care and services to our residents and their families. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.

May 15, 2017

By lluke

I am a friend or relative of a current/past resident

This place is terrible. My grandmother moved in here, but will not be staying after seeing what it is really like. There is a major cockroach problem, the elevators are always broken which means seniors have to take the stairs or walk to the other side of the complex to find a working elevator. Staff is not helpful. You can find a lot better for your money, I would not recommend putting your loved ones here!

Provider Response

We appreciate you taking the time to share your feedback. Our staff is committed to providing the highest-quality service and care and we will share your feedback with our management team.

December 29, 2016

By A Concerned Daughter-in-Law

I am a friend or relative of a current/past resident

Elevators that don't work, robberies, cockroaches, rotting railings, rusted staircases, unmaintained, hazardous visitor parking. These are just a few of the challenges we have faced since moving our mother into Brookdale West University. Please look past the pretty courtyards and really do your homework before moving a loved one into this facility.

Provider Response

Thank you for taking the time to share these concerns with us. The safety and well-being of our residents is our number one priority. We hope you will call our Resident and Family Connection team for us to get more details. We have also passed your comments along to the regional management team for further review.

November 19, 2016

By Tracie768481

I visited this facility

We liked Brookdale West University. They have a la carte services where you could add on if you need someone to come in and support you in a different way, but it's all independent living. One thing that was great was they will unplug the stove in the kitchen because we don't want my grandmother to cook, and so you don't have that as a hazard. It's larger and it's all-enclosed, and I like that it's gated. The apartments that we looked at were lower level, and the elevator would take you right up to the dining room. They give you credit each month for your meals, and you could go in and eat the standard breakfast or order whatever you wanted. I liked them a lot. They were a nice place.

October 06, 2016

By Willard118420

I visited this facility

I would choose Brookdale West. I work very close to that location. Also, I like the offer; I’m talking about the financial offer. I like the arrangements after I saw the apartment. It’s about a thousand square feet. It’s a bedroom about 13ft. squared. It’s got a study and a full kitchen. They’ve got all kinds of activities that certainly were a consideration. They have activities planned everyday, and they issue a list of activities at the beginning of the month. They have all sorts of things from acting classes to exercises and various tours. They keep the residents pretty busy. They have a large outdoor pool and laundry facilities on every floor -- which are easy access actually. There are two laundry rooms on each floor; they are open 24 hrs. They have a large dining room, and then they have a little section off the dining room called the bistro; you can get a meal there when the dining room is not operational. I was invited for dinner, then I came back for the second dinner, and the food was quite good. The saleslady was there on time when we visited.

September 19, 2016

By Nancy370675

I am a friend or relative of a resident

My brother is in Brookdale West University, and it’s fantastic. When I saw that, I said I wanna go there. I am very impressed with it, and he is too. It looked like an actual apartment; it has lots of big walking closets, a nice size bathroom, and an actual kitchen. It’s very clean, nice, and wonderful. They have all kinds of stuff, and they have speakers come in. They take them to different places, the library is right down the street, and they have a list of things to do almost every day.

June 28, 2016

By mawrtx

I am a friend or relative of resident

After touring several senior living residents in our area, my mother chose Brookdale. We both have been very impressed with it. The staff is very helpful and friendly. The food is very good and there are plenty of events and outings to participate in. The people seem very happy here. The courtyard style of living is nice. It feels less like senior living and provides more opportunities to get outside. An added bonus is the HEB right next door. This is especially nice for my mother as she does not drive so it gives her a bit more independence.

December 30, 2015

By PM3

I am a friend or relative of a resident

My father has been in Brookdale West University (Formerly The Terrace at West University) for two months now. The staff is excellent, very helpful, very caring, has attention to detail, and very friendly. The place itself is very clean. Upon moving in, they had a little welcome gift for my dad. He said almost everyday someone from the staff comes by to check and see how he is doing. He was wishing that they would have better food. It's more of pre-made or frozen food that they heat up. He was wishing he could have more of a home-cooked experience. He's not able to participate in any of the social recreations, but when I took the tour, I saw that they had a lot of social things and a lot of activities that are really excellent and I saw the other people and they seemed to really enjoy them. The food is edible and sometimes I'll re-cook the vegetables because he likes them a little bit more cooked.

October 28, 2015

By Anonymous113426950

I visited this facility

I visited Brookdale West University. I was impressed with the facility. I thought they have a lot to offer to every person. It seemed like they have lots of activities going on. That would have been my choice. I saw some people in the pool area. They were several different places to eat, and I did see people in those places too having their meals. It was a very pleasant environment.

September 29, 2015

By Stanley5

I visited this facility

Brookdale seemed to be a great place to be, there are a lot of people there, and they all seemed to get along pretty good. The only thing I didn’t like are fees you have to pay, I can’t afford it. The staff is very polite and courteous.

July 14, 2015

By Andrea27

I am a friend or relative of a resident

We have been there at Brookdale West University once before, and they changed their name. The rooms were of good size, the people were nice as well as the residents. The food is a little bit healthier, and there were varieties of activities. My dad was there for three months, and he had an incident; he fell, so we moved him out.

May 12, 2015

By Caring106489150

I visited this facility

Staff is excellent at Brookdale West University, and the girl that we have been working with is really good. So far it has been a really good transition. It’s got a lot to offer, and I am hoping that would be a helpful thing for my mother-in-law. The room looks great, there is a good size living area, there seems to be a lot of consideration to storage space, and the bathroom is set up well. The meal plan was more flexible plan, which suited my mother-in-law well. With the amount of care that she needed, this was a good fit for her because she is not as hands on at the moment. I like the fact that it seems that you can transfer into the system; you can actually follow on and change location should you become more demanding and need more care. It is a great introductory place for her to start with. We have the chance to see the dining room, it seems really good, and I love the flexibility of it because they have like a dollar amount to be arranged, so they can basically go and have as many meals as they want when they want it. They have a fairly good range of activities. They got a lot of availability to get back and forth to the medical center or get to shopping or places right beside it so they could walk to the parking lot that’s beside it with their shopping bag if they want to. It’s great to motivate them to get out and get that exercise if possible. The grounds were lovely. It seems like there’s lots of laundry rooms available. They have a lovely library. They have a lot of trips and get togethers. It’s a great value for the price.

May 06, 2015

By Caring106530150

I visited this facility

I liked Brookdale West University (Terrace at West University) very much. They had beautiful walking grounds and benches. It’s an older residence, but it is very nice. They had one unit there that interested me a great deal. It was 2 single units, and it was broken through to make one 2-bedroom unit, and I like that very much. I like the location. I like everything about it except the coupons. They give you a coupon each month, and you give them a coupon for your dinners. That just goes against my grain, and I would not consider doing that. I thought they were deficient in their program director. Their program director was a young lady who put together parties for a 3-year-old, so I was very unimpressed. The facility was fine. The meals were adequate, not excellent. They did not have lovely dining. They built a bistro, and you could go there for dinner. They had a carving bench which was for whatever they were carving for that particular day either roast beef or maybe turkey, and then you could get side orders of pizza and salad, not the kind of dinner that I would want.

Provider Response

We are sorry to hear your tour of Brookdale West University did not meet all of your expectations. We want to thank you for taking the time to visit and for providing feedback. Please be assured it will be reviewed and used to better serve our residents and their families in the future.

March 20, 2015

By Donna103471550

I visited this facility

Everyone seemed very friendly, very willing to help, and very approachable. Brookdale West University seemed like a very nice place. They had individual apartments. They showed me a typical one-bedroom apartment, and it was fine and nicely done. They talked about the activities offered there as well as the transportation that they offer. I thought it might work for my mother. It would be one that I would consider.

August 30, 2014

By Caring68620650

I visited this facility

Brookdale Plaza West University is very close to the Medical Center, which is great if you have issues. It’s very close to shopping, too. It’s just a two story building. They’ve got gym facilities and swimming facilities in one section. They have a very nice dining room. One bedroom was quite small, but still manageable. I think it started around $1,800 a month. They were still working on improving the actual apartments, so I would say if they had more finished apartments available to view, that would have helped more. There are a lot of things under construction.

July 31, 2014

By Jean74029250

I visited this facility

Brookdale Plaza West University was the best place we've seen so far. We've been very impressed with the place. The staff has been very friendly and very helpful. They were also very passionate. I visited one time and we had dinner there and we were very impressed with the dining room. I am not living there yet, but it's where I'm leaning to go. The buildings are very laid out beautifully. Each building has something more beautiful to look down on.

March 31, 2014

By Stephen10

I visited this facility

I chose The Terrace at West University because of its location. It's near the things that I would like to do. The staff was very good. The rooms were very adequate. I ate there, and the food was good. They had activities like classes and outings to movies and places.

March 29, 2014

By Michael44

I am/was a resident of this facility

The staff is excellent at The Terrace. The place is near downtown, and you can walk across the street, and there’s a grocery store and all that. The layout is different than any other places I’ve seen. There’s a courtyard, which each room or apartment faces. There’s a common walkway, and it's like you’re in a hotel. They have a wide selection of apartments. I got one of the smaller ones, which was perfect for me. I don’t have any complaints with the food.

July 12, 2013

By Caring0604

I visited this facility

I visited The Terrace at West University for myself. Their rooms were larger and I like their lay out. The staff was wonderful. The food they serve there was also fine. Their price also was excellent. I like this facility the best amongst the other facilities I visited.

June 25, 2013

By Caring0962

I visited this facility

When I visited The Terrace at West University everybody seemed very nice. It was a pleasant experience.

May 11, 2013

By Lisa P.

I visited this facility

I went for a visit at The Terrace and it looked lovely and welcoming on the outside. When I went inside, it was very well-furnished. The rooms looked fresh and modern. The staff were accommodating and friendly. The atmosphere in the facililty was comfortable, cozy and homey. They served meals in the dining area or you could have it brought to your room. The visit was a good experience, but the price was too expensive for me.

June 22, 2012

By Native.Houstonian

I am a friend or relative of a resident

Almost everything I saw and heard about the Terrace was positive. The grounds and facilities were well kept, and even the gardening was always a bright spot for my grandmother. She lived on the "putting green" quad, which didn't really interest her, but which I always enjoyed. Other quads had a swimming pool, a gazebo, and a very nice garden. During all the time I spent there, I was always extremely comfortable, and the staff was always friendly to me. My grandmother liked all the staff that she regularly dealt with, and I know that some of them went above and beyond their jobs to help her out. I only ever had leftovers, but those were always good, and my grandmother seemed generally happy with the food served in their cafeteria. Finally, the actually living quarters were great. Spacious, comfortable, and well appointed. My grandmother even felt comfortable entertaining there, which was very important to her. Overall, I think the terrace did a wonderful job, and is very deserving of a five star rating.

July 22, 2011

By Reviewer1


This facility is inside the 610 loop area. There's a lot of shopping areas around there, and there are a lot of great dining opportunities nearby. It's also near the medical center, so if any residents are involved with a medical issue that the facility itself can't handle, they can go to the medical center. It's a really beautiful location for seniors. They have a pool and a hot tub. The exterior part of it is really great. They have different type of features like a private dining area and a nice courtyard. They have a library and a computer lab. There's also a fitness center inside the facility. The size of the facility is spacious, especially the apartments. They also offer a full kitchen to their residents. Each room has its own thermostat, and there's a pull card in each room so that a resident can call the CNA on duty if they need help with anything. The rooms have a built-in shower and a walk-in closet. Some of the dining areas were really nice. I didn't see any food being served, but they have nutritional charts that the residents can choose from every day. They also serve food to family members and friends who come to visit. The residents that I talked to said that it was nice that they offer breakfast and lunch on most days. They have fitness programs there for the residents where someone comes in during the afternoon and they have wellness training for some of the residents. It's really a nice area and the grounds are really well kept. The staff seem very happy and don't seem disgruntled with the company. They have poetry classes and poetry readings for the residents. They also have educational learning programs for the residents.
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Questions about Brookdale West University

Describe the overall population of independent living residents at Brookdale West University. What is their average age? What are their favorite things to do?

75 + is average age, Outings, socials in the community, quarterly gala and auction benefitting Alzheimer's' foundation, bridge, exercise in gym, shopping trips.

What places are nearby for independent living residents to enjoy?

HEB is walking distance, Starbucks is also very close. Restaurants are available across the street. The Galleria shopping mall is a brief car ride away. West University shopping is also close.

What are some recent off-site events that the community activity director at Brookdale West University has organized?

Cruise, day trips to various events outside of Houston, and shopping trips.

What transportation services does Brookdale West University offer to independent living residents?

Medical appointments, others by appointment, grocery shopping, shopping at the mall, sporting events and cultural outings.

What makes the chef or dining program at Brookdale West University exceptional? What kind of menu can independent living residents expect?

We say YES dining program, caters to vegan or other dietary requirements. Extended dining hours and bistro is available all day.

What common areas are available for independent living residents?

Beautiful landscaped extensive green areas that include a swimming pool, putting green, gazebo area, koi pond with fountains.

What safety features or security measures does Brookdale West University offer to independent living residents?

Keyless fob entry into the individual apartments, electronic access through parking gates as well as front and back gates.

If Brookdale West University accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Pets can enjoy walking around the various courtyards with lots of green spaces.

Does Brookdale West University work with an agency or registry to provide nursing and medical assistance as needed?

Brookdale provides Home health, physical, occupation and speech therapy as well as hospice. Also personalized living services on-site to assist in maintaining independence.

Photos of Brookdale West University

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Services and Amenities of Brookdale West University

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Not Offer Companion Suites
  • Housing Extra: One Bedroom With Study

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • Golf
  • General Store
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Security Gate
  • Pool
  • Spa
  • Features Extra: Fitness Room/Gym

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Medication Management
  • Physical Therapy
  • Pharma


  • Offsite Activities
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Wii Sports
  • Tai Chi
  • Fitness Room
  • Yoga
  • Gardening
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Va Benefits Consultation

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Minimum Age: 65
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy
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About Brookdale West University

Brookdale West University provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer.

Our Optimum Life® and Celebrations programs provide an all-encompassing way of life that touches our residents, their families and associates alike. Optimum Life® is a journey of self-discovery including services, features and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life® we encourage our residents to celebrate life each day. Inspired dining, with fresh meals prepared by chefs trained in our own Culinary Arts Institute, and vibrant lifestyle activities come together in our Celebrations program. These activities fill the monthly calendar with themed experiences, special events and group activities highlighting different cultures and cuisines in a common venue of camaraderie.

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Brookdale West University

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