Harbor Lakes Plaza Nursing and Rehabilitation Cent
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Reviews of Harbor Lakes Plaza Nursing and Rehabilitation Cent
Nursing Home Reviews for Harbor Lakes Plaza Nursing and Rehabilitation Cent
October 20, 2017
I am a friend or relative of a current/past resident
My dad was here for a few weeks before transferring to a nursing facility in Fort Worth. He is legally blind, mostly deaf, was in a lot of pain, and generally required a high level of care during his stay, Two of his CNAs were very kind and attentive. The rest of the staff working with him were at best apathetic and continually ignored my dad's requests for simple comforts. I don't think they were intentionally unkind, but perhaps understaffed and not trained in dignified care. Consistently my dad was given large chunks of food, such as a burger or beef stroganoff, though he has no teeth. Staff set the plate in front of him and walked away. He is blind, so he didn't know what he was eating or what utensils to use. He would try to ask questions and communicate his needs, but staff did not take time to listen as my dad's speech is very slow and labored. Care providers often did not speak loud enough for my dad to hear (I assume many residents are hearing impaired here). When I asked politely for things staff appeared annoyed. They appear understaffed as well. The care here is check-off-the-box style. Meds are given, food is served, and therapies are administered, but all with little respect and dignity for the resident. I had to advocate heavily for simple changes that took days for them to implement, such as giving him thickened liquids instead of a slow flow cup, which made him feel undignified. He also had no access to natural light of fresh air. We moved my dad to another care facility in Fort Worth, and our experience there has confirmed that the care at Harbor Lakes was poor. I would ask the administrators of Harbor Lakes if this is how they wish to be cared for should they become profoundly disabled - to be left in a dark room for many hours and not given opportunity to communicate their most basic needs for comfort. I would suggest they visit other facilities and learn how to treat their high-needs residents with kindness and dignity. I imagine that higher-functioning residents might do fine here. I know that care taking is hard, physically and emotionally. My dad's difficulty hearing and communicating make him difficult to work with. But a facility like this one is supposed to know how to care fully for someone like him, including care with dignity, not just check off the boxes.
September 24, 2017
I am a friend or relative of a current/past resident
My husband was a rehab patient from a massive brain surgery in Dallas 40-45 days prior to coming to Harbor Lakes! We were there only 5 days out of 6 with 4 falls out of his wheel chair while left totally unattended, this with very fresh tender scars on his head! I immediately removed him from this place! I was never visited by the DON, stayed almost 18 hours daily with him and was a very easy contact. All the care I saw in that 5 days were nurses aides, which seemed to have very little caring, probably from over work and under staffed! Please don't just take the tour and the outer looks of this facility! 5 days there for us was 5 days too many!
October 25, 2010
My mother recently stayed at Harbor Lakes Nursing and Rehab. Before I picked the facility, I did some internet research and saw the review on this website...thank goodness i didn't take the one review in it's entirity and not pick Harbor Lakes because we had a wonderful experience there! The staff were extraordinarily caring and kind to not only my Mother, but me and my children. Everytime we visited, she was happy, clean, well fed and enjoying excellent therapy on her replaced knee. It was a blessing when she didn't have to stay long due to the success of the therapy, but in some ways, we were not ready to totally leave! We plan to spend time at Harbor Lakes volunteering and attending functions because it's just a happy place to be!
March 24, 2010
Harbor Lakes is probably not the worst place, but it is far from the best.
Trisun seems to give lip service to complaints, but does not appear to take steps to make corrections. There are a few excellent nurse's aides, but there are also some that spend more time avoiding caring for the residents than they do in assisting them. They sit in the hallways reading their romance novels, newspapers, and talking on their cell phones while there are residents needing assistance. In the past months there has been an enormous turnover in personnel, and perhaps a lack of training for new personnel. It seems that weekend care is the most lacking as there is unlikely to be any supervision in house. Also, on weekends, if there is a RN on duty for 8 hours, he/she is hidden away and is not available to care for residents. On occasion, the nurse's aides have failed to see that all residents are provided meals. There have been instances of residents left laying in a urine soaked and feces soaked bed until a family member complained. I do not feel that there is outright abuse, but there is neglect. Whether this is due to lack of training, understaffing, or apathy is up for debate. Trisun advertises a nice shiny, new facility, with activities, a chaplain, and state of the art rehab, but if one looks a little farther, one might find a few cracks in the mortar.
About Harbor Lakes Plaza Nursing and Rehabilitation Cent
Harbor Lakes Plaza Nursing and Rehabilitation Cent is a senior living provider in Granbury, Texas that offers residents Nursing Homes.for more details on services and rates.
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