Simply put, it would not be possible to convey all our positive comments regarding our experiences at the Villages of Lake Highlands or to thank all the staff members associated with our mother's care without making this review far too cumbersome to assess! Therefore, we will try and cross only those points that might be of interest to others evaluating this facility’s service offerings.
In August of this year, our mother was admitted to the Villages of Lake Highlands after a very difficult hospital stay resulting from a compression fracture in her lower spine. More specifically, she presented to the Villages of Lake Highlands with hospital/medication induced delirium and was in desperate need of physical therapy, memory care, psychiatric support, and assistance with even the most rudimentary tasks. Despite this very difficult situation, with facility administrators and support staff working as one, our mother’s recovery has surpassed any and all expectations. In sum, even though she will likely never be truly independent again, our eighty-nine year old mother will be able to return to a modestly independent life within an assisted living community; something we certainly thought impossible the day we entered the Villages of Lake Highlands.
In closing, while our mother’s miracle truly belongs to God, we do sincerely appreciate and recommend those doing His work through the Villages of Lake Highlands!
Villages of Lake Highlands
Offers Memory Care
27 Reviews
8615 Lullwater Drive, Dallas, TX 75238
Call
(800) 385-2527
Reviews of Villages of Lake Highlands
Memory Care Reviews for Villages of Lake Highlands
October 02, 2018
I am a friend or relative of a current/past resident
November 15, 2017
I am a friend or relative of a current/past resident
My mother spent 8 days at Village of Lake Highlands for skilled nursing and rehabilitation post hip replacement. The nursing and administration staff was friendly, caring, and skilled. The occupational and physical therapy staff for rehabilitation post surgery was excellent. Mom has continued with some outpatient physical therapy onsite. She enjoys going back for "excellent PT" and visiting with the staff that cared for her. Everyone is amazed at how well she is getting around in such a short period of time.
October 30, 2017
I am a friend or relative of a current/past resident
My father is a resident in the memory care assisted living section of the villages. He has also been a resident of rehab. Overall his care hs been excellent. He has been there on and off with hospitals stays in between for about 1 and a half years.My mother was also in rehab in the Villages after having been hospitalized. She was unable to walk on her own and left the Villages 3 weeks later walking with a walker and is now able to walk without it.
The management team of the the villages changed about a year ago and we have seen a steady stream of improvements in the nursing care and CNA staff. The head nurse for assisted living , Diana is excellent. She responds to emails and questions immediately and is very much on top of my dads care. Diane, nurse case manager,went way beyond her job description to help me sort out some problems with my father's insurance when she was not even my fathers case worker,. I find the Cna staff to be very kind and helpful. Top management is accessible and also very responsive. it would be unrealistic to say that we have never had a problem or concern with my dads care in the nearly 2 years that he has been there, however, each problem has been addressed and resolved to our satisfaction.The atmosphere is very much like a small close community or family where problems can be addressed and worked out. Adam and Kelly and Myken are hands on managers. They are instrumental in setting an example of responding to the needs of the residents and their families.This expectation is reflected in the daily work habits of the staff. Everyone from the laundry workers, to the kitchen staff to maintenance, therapy staff,Cnas to nurses to the owner of the company has been genuinely kind, caring and helpful. Even the owners wife gets involved by making memory boxes for the memory care residents reflecting each of their lives. Having my father live away from home in assisted living and rehab has been one of the saddest and most difficult things my family has faced. The staff at the villages of lake highlands has made this very difficult time easier for all of us, especially for my father. I highly recommend the Villages of Lake Highlands.
Provider Response
Thank you for your support and involvement as a family! It takes all of us working together to provide the best quality of care for our guests, and the fast response time communicating with family members is essential. I agree with you that the rehab team is excellent; I have seen many amazing recoveries like your mother experienced. It is true that we are locally owned and operated, and that family feeling is something I experience each day as a team member as well. The assisted living memory care and the skilled nursing memory care teams are the best I have ever worked with. Thank you for joining us in our mission to enrich the lives of our guests and to celebrate life in our community at all stages!
October 23, 2017
Other
My loved one was a resident here for past 2 years in the memory care unit. I can not say enough nice things about the Management and all the staff here. They truly care about each resident as if their own family. They go above and beyond to make each resident comfortable and loved. The activities Director is amazing as well. I highly recommend this facility.
October 05, 2017
I am a friend or relative of a current/past resident
My mother just spent 9 days in Skilled Nursing. The staff was very kind & caring & the meals were delicious.
I think Mom’s recovery was expedited by her stay at the Villages.
Provider Response
I’m glad you enjoyed your stay! Yes, I enjoy eating the food here too as a member of the team. We have two certified chefs who cook from scratch each day. Not only does it taste better, but it is also much healthier!
September 20, 2017
I visited this facility
The rehab was outstanding. Everything was so pleasant and informative.
August 24, 2017
I am a friend or relative of a current/past resident
They were absolutely wonderful. Staff was friendly. The place was clean. The food was good. Loved the people. Rehab was excellent. We engaged with the entire staff even the administrator. Whatever we needed it was addressed. Any concerns were addressed and followed up with a plan of action and communicated with us. We have another surgery and we will be back there. I can't say enough good about them. Such a blessing to see such a well run operation.
Provider Response
Thank you for your support and involvement! Strong communication between our community and the residents with their families is essential for providing the most person-centered care. Glad you enjoyed your stay!
August 14, 2017
I am a friend or relative of a current/past resident
My Dad has been in the Memory Care unit at the Villages of Lake Highlands for more than 3 years and while it was a good facility, a change in management has made it a wonderful place for dad. Adam, Director of Memory Care, is the most passionate person. He is constantly striving to better the care, living conditions, and lives of all the residents in the Memory Care unit. Dianne, Director of Nursing, is amazing. She is professional and happy to look out for the health and well being of every resident. Alicia, the Activities Directory, is always working with the residents to keep them both active in mind as well as body. She has arts and crafts, music therapy, and takes them on outings such as trips to the Dallas Museum of Art. The many Aids in the Memory Care unit are cheerful and know each resident's likes and dislikes. They treat each one with respect and love as if they were their own parents. The facility is beautiful, clean, spacious and secure. I would highly recommend the Villages of Lake Highlands.
Provider Response
To do memory care well, it is a collaborative effort: residents, families, doctors, clinical staff/carepartners, activities staff, food service, housekeeping, laundry, administration, maintenance, vendors, volunteers, and the list goes on. Everyone partners together and shares their gifts and talents in order to create the most loving and person-centered community possible. When we all work towards that common goal out of love for the residents, memory care impacts everyone's life, not just the residents. I feel blessed to be a part of this great community. Thank you for your review and your involvement!
July 23, 2017
I am a friend or relative of a current/past resident
My mom had a great experience ; the care was very helpful; The bed was comfortable but she really wanted me to stay overnight, nurse Eva brought a bed in the room so I can stay over first 3 nights which eased my moms anxiety. If she ever needs to go to rehab again this is the only place that we would choose.
Provider Response
Thank you for your review! We understand that transitioning living environments from home, to the hospital, and then to a skilled nursing and rehab community in a short amount of time can cause anxiety and disorientation for some guests. It is our pleasure to provide accommodations for our guests and their family members in order serve them in the most person-centered way.
July 19, 2017
I am/was a resident of this facility
Very pleased with the care here at VOLH. They needed to switch my meds it was 9:15 am Saturday, the Doctor Punatar was able to do this in 20 minutes!! My pain subsided immediately and I was able to participate in physical therapy that morning! They are on top of everything and exceeded my expectations me and my family are so grateful.
Provider Response
Thank you for your review! I'm glad you had a great experience at Villages of Lake Highlands! Physician responsiveness is a primary part of our clinical and customer service platform. The technology we have implemented with our new on-site PASSPORT PHARMACY has been instrumental in enhancing the pain management services to our guests.
July 06, 2017
I am/was a resident of this facility
My room was the best room ever.I had a garden view and I could see the birds, and it was so lovely, as if I was enjoying a piece of heaven.." She was here at Easter and 1 week after, she enjoyed watching the easter egg hunt where there were children and their families I could watch, and they were all dressed up in their nice clothes. It was a wonderful sight to see . Loved the meals; everything she ate was so good and fresh. .Could not speak highly enough about the care of the CNA's and the rehab department. She bonded with them and they were like children to her. CNA's were fantastic and so helpful
Provider Response
Thank you for your response. We will be sure to share your kind words with our clinical and dining services team. We strive to provide a person centered experience to each guest's individualized needs and plan of care here at Villages of Lake Highlands. We appreciate your feedback.
August 11, 2016
I am a friend or relative of resident
My mother died here after only 2 days from being released from the hospital. I had to be on the staff constantly in order for her to have care.
June 27, 2016
I am a friend or relative of resident
The Villages of Lake Highlands was just what my mom and I needed during her last days with me. She lived in the memory care area for two months and received great care day and night. I will be forever grateful for their attention to her needs. They gave her snacks when she wouldn't eat and got her involved in the activities. I would recommend the facility for anyone who needs memory care for their loved one.
May 18, 2016
I am a friend or relative of resident
This place was terrible with my father. He was there after a huge surgery and needed rehab and care. Instead he was humiliated and ignored. Monique at first was nice but after that she never came around to tell us what to except or the protocol for his care.
Julius was rude and unwilling to help my father even get to the bathroom. The room was filthy when we got there. The staff would forget to feed him. We could hear other patients complaining and at times even screaming for help. There was absolutely no bedside manner. They would not take the trash out of the room and had to ask for basic personal care. They did not follow the instructions for the medication that the doctors had prescribed.
The only person that was helpful was Vanessa and Nathan.
My advice to anyone taking their loved one to this facility:
Do your research and read the reviews.
Watch them like a hawk and have someone with your loved one 24/7 or they will get completely ignored and neglected.
This is the nightmare that we hear about on the news concerning elderly care.
December 20, 2015
I visited this facility
I did not like Villages of Lake Highlands at all. It was old, and I did not see any activities happening while I was there; it was like everybody was on their own. I just didn’t care for it. I went into one of their rooms to visit a friend, and it was even smaller than a hospital room.
September 29, 2015
I am a friend or relative of resident
I love the assisted living and memory care. They care!!! My mother has been through so much over the past few years. After I lost my dad I had to take steps in making sure that my mother is well taken cared of. The staff there are outstanding. They have had their ups and down with new management but I am esp. grateful for the New Director and Director of Nursing who have managed to turn things around. I would recommend this place to all. The residents look happier. Every place has it's good and bad. After talking to some families I realize that they don't understand how it is for the staff to work in that industry and always think to myself "if you hate it so much why do you have your loved ones here?". Lets appreciate everyone that work in this areas because its tough to work in that industry. My mother is happy and I am too!
Provider Response
Thank you for these kind words and for recognizing the hard work of our staff at Villages of Lake Highlands. It is our number one goal to provide nothing but the best care for your loved one, we strive to be the best in everything that we do here. Happiness is key :)
July 31, 2015
I am a friend or relative of resident
HORRIBLE! Don't be fooled by the pretty building. Only 1 out of every 10 employees there knows what is going on. Terrible daily care of patients. We were told what we needed before they even evaluated my relative. Don't bother asking for help. On the "memory care" side, When trying to talk to the Dr., Was told, by the Dr, that by law, she only had to see my relative once every 2 weeks. Any care he needed was left to a tech. When the Dr missed her Thursday visit, She didn't come the next day, She waited until the next 2 week visit. When quizzed, She said that She was just to busy. The neglect made some of my relatives last days on earth painfully miserable. We are thinking of taking steps....
June 03, 2015
I am a friend or relative of resident
They are negligent, when I went to visit my father, his nails hadn't been cut his hair was long, his clothing was dirty, not the kindbof care any one would want especially for the money they are charging.
March 19, 2015
I am a friend or relative of a resident
My mom is now in Villages of Lake Highlands. We love the staff. It's a very beautiful facility, and my mom's room is semi-private. Instead of just a curtain, there's a wall that divides the two sides of the room, so it's like she has her own private room. I eat there with her all the time, and they have really good food. Their dining room is beautiful -- like a restaurant. We have them pick up my mom for activities all the time. They have music class, dominos, bingo, church on Sundays, and movie day, and over Christmas they made gingerbread houses. They also have a memory care session, and I really like it because my mom is borderline to being put in memory care. She has a hospital bed, but when you walk in and look at it, it doesn't look like a hospital bed. It doesn't really give you that hospital feeling.
We were looking for a place that was kind of upscale. The man that was in charge of admissions was super friendly, and immediately the first thing he said was, "What can we do to help your mom and what does mom need from us?" That really impressed me. He showed us the room that she'd be in, and we met her nursing staff. It's got a gate, and they lock the doors at 6:00, so you have to have a code in order to get in. She has been there since December, and honestly I don't have any complaints at this point.
January 15, 2015
I am a friend or relative of resident
Warning!! Whoever is reading this and don't have any medical background, please do not take your family member to this facility for rehabilitation after surgery. This facility is really beautiful on the outside. However, the care provided was very horrible. Recently, my mom was admitted for two to three weeks. During her stay, the physical therapy and occupational therapy schedule were very inconsistence. The nurses constantly made mistakes with her medications. Thank God she was alert enough to question the medications given to her that were not correct. Their nursing assistants especially on the evening shift were very rude and lacked compassion. For example, one in particular never went inside my mom's room to ask her what she needs or what she can help her with. Instead, she screams at her from the door and ask what do you want? and she's will not be seen for the remainder of her shift. This was brought to the attention of the director of nursing, but the same situation was repeated. My mom was just there after her surgery and was left on the bedside commode without any help to get back in bed. She pressed her call light for assistance but no one ever came. My mom has a history of nerve damage in her operated knee that required proper pain management, but the nurses, the director of nursing, and the assistant director of nursing treated her like she was a pain medication seeker without looking at her chart for her history. After hearing several complaints, the administrator never even came to her room to address or apologize. Towards the end of her stay, a nurse performed wound care on her operated knee without reading the doctors order. My mom questioned her about the type of wound care she was performing, instead of verifying she got really upset, walked away, then came back and did a dressing change that caused my mom's wound to start opening and draining. When she finally came home, she was taken back to the operating room under general anesthesia to clean her knee and re-suture it. As a health care provider, I am truly disappointed by the type of treatment and care provided to my family member.
September 29, 2014
I am a friend or relative of a resident
The Villages of Lake Highlands is excellent. As far as I know, the relationship between the staff and the residents is great. The thing I like the most is the medical care that they give to my husband.
February 13, 2014
I am/was a resident of this facility
They provide loving and respectful care to residents. They have friendly and trustworthy staff that provides personal attention.
December 23, 2013
I am/was a resident of this facility
I stayed here for rehab. They were nice and I was able to recover quickly. The nurses seemed geniune.
December 23, 2013
I am a current client of this provider
My mother thought she was at a luxury spa. The food was fantastic and the therapists were amazing.
November 21, 2013
I am a friend or relative of resident
This place is great
August 26, 2013
I am a friend or relative of resident
The facility is beautiful but it is not the facility who cares for the patients. It is the nursing staff that is important and the ones at the Villages are overworked and therefore mistakes happen. I agree with the previous writer that the staff will leave its patients in bed after ringing for help for up to an hour. It happened to my wife on more than one occasion. She too was told not to get out of bed without assistance but since it took so long for anyone to come she started pulling herself out of bed. It was a dangerous situation and luckily she did not hurt herself. She too did not have her stockings put on her and again luckily no clots developed. The most dangerous situation was when she was almost given a double dose of a narcotic pain medication. It seems that the Villages do not have a good control system to prevent mistakes from happening when giving medication. My wife is mentally alert and able to take care of herself. She told the nurse trying to give another dose of pain medication only 30 minutes from when my wife received a dose that she had already had it. My worry is how many less cognitive patients would take anything that a nurse hands them. A scheduled narcotic drug for pain given to an elderly, ill patient at twice the recommended dosage could be disastrous. I would not recommend this facility to anyone.
August 23, 2013
I am/was a resident of this facility
My dad was here and the staff was wonderful and attentive. So much so that he came back a second time.
Costs for Villages of Lake Highlands
Services and Amenities of Villages of Lake Highlands
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
General
- Resident Capacity: 23
Licenses
- State Licenses: 104467
Costs
About Villages of Lake Highlands
Welcome to the distinctive and charming Villages of Lake Highlands, where exceptional living meets comprehensive professional care. Beyond the front doors of this extraordinary lifestyle community you’ll find the compassionate and caring hands of an assisted living and skilled nursing team, as well as experienced and comforting memory care assistance. Our goal is to provide the best clinical care possible for your loved one.
The Villages of Lake Highlands Assisted Living Community is ideal for those who need assistance in maintaining their independence. Residents will find a variety of opportunities to live a life filled with vitality and peace of mind. We offer the amenities and services designed to meet the individual needs of each resident. Our 24-hour licensed nursing staff is able to offer a higher level of care for those residents that may need it. We invite you to find out more about our assisted living lifestyle.
The Villages of Lake Highlands is a charming lifestyle community that was designed with its residents’ needs in mind. With beautiful décor, exceptional dining and wellness programs, and an amenity-rich environment intended to assist in the pursuits of social activities and fun, Villages is as unique and distinctive as its residents.
Senior Living Dallas Features
- Skilled Nursing Services
- RN Coverage 24/7
- Community based Nurse Practitioner
- Rehabilitative Therapy: Physical, Occupational & Speech Therapies
- Activities of Daily Living Apartment
- Private Rooms
- Companion Suites
- Flat Screen Televisions
- Alzheimer’s Care Services with Our Exclusive and Nurturing CALM™ Program
- Monthly Alzheimer’s Support Group
- LifeWorks Senior Wellness Program, which includes a comprehensive curriculum of purpose-driven exercises for every area of life
- Dietary Counseling and Management
- Dining Your Way Meal Service, which includes menu choices and Restaurant-Style Meals
- Private Dining Room available upon request
- Pharmacy Services
- Transportation
- Beauty and Barber Salon
General Assisted Living Services:
- Medication Assistance and Administration
- Emergency Call Systems
- Social Services
- Assistance with Activities of Daily Living
- Weekly Linen, Laundry and Housekeeping Services
- Rehabilitative Therapy Including Physical, Occupational and Speech
- Dining Your Way Meal Service
- LifeWorks Senior Wellness Program
- Spa and other in-house services available
- Podiatry and Optometry also available on-site
- Salon
Dementia and Memory Care in Dallas
The Villages of Lake Highlands Alzheimer’s Community is designed to ease the burden that the disease or related memory conditions place on families. As an Alzheimer’s certified facility by the Texas Department of Aging and Disability Services, Villages of Lake Highlands takes pride in providing a compassionate approach to dementia care. We understand that a person living with Alzheimer’s “lives in the moment”.
While many losses can occur throughout the course of the disease, the individual spirit remains intact. The Villages incorporates the “I” care plan approach for each resident. This allows us to know the individual’s life story, abilities, and diversity preferences and empowers us to tailor activities and a regime for an enhanced lifestyle. Our exclusive CALM program is a unique approach to treating many of the symptoms of Alzheimer’s and other dementia’s. At the Villages of Lake Highlands, it’s our mission to nurture and celebrate the wholeness of our residents during each moment of their live. Visit the Villages of Lake Highlands to find out more about our Alzheimer’s Care Program
General Memory Care Services:
- Family Style Dining
- Physical, Occupational & Speech Therapy Available
- Medication Administration & Personal Care Assistance
- Safe, Nurturing Environment for Memory-Impaired Residents
- Life Story Book
- Specialized Daily Programming – Activities, Exercises, Cognitive Stimulation & Social Interaction
Villages of Lake Highlands staff is ready and able to answer any questions you have, whether you are a potential patient, referring physician, family member or prospective employee. Please feel free to call us anytime.
Map of Villages of Lake Highlands
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Helpful Articles
- 8 Things to Do When You First Learn Your Loved One Has Alzheimer's
- 10 Signs It Might Be Time for Memory Care
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- Memory Care Checklist: What to Look for, What to Ask
- How to Find the Alzheimer's Care Facility That is Right for You
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